Study Guide : Questions 1 - 90

QUESTION 1​
teams are an effective way to allow people from diverse areas within an
organization to exchange information, develop new ideas and solve
problems, and coordinate complex projects.​
Answer: A) Cross-functional

QUESTION 2​
Which of the following is not a determinant of an organization's structure?​
Answer: A) diversity

QUESTION 3​
Alex has a new idea for a way to cut costs in his department, but he is not
willing to share his idea with his boss because the last department head
that tried new cost cutting methods was recently fired. Based on the
example, how can Alex's company improve the culture to create
innovation?​
Answer: A) reward both successes and failures organizationally

QUESTION 4​
Leadership is best defined as _​
Answer: A) the ability to influence a group in goal achievement

QUESTION 5​
Paul is miserable and stressed with the new corporate reorganization. He
now reports to a foreign office that has usurped many of his responsibilities,
including the contract labor for projects, therefore he's working with less
qualified and new contractors with whom he doesn't have a relationship.
However, the managers of the other departments find themselves in the
same boat and everyday they are able to laugh over lunch about their new
managerial impotence. _ is helping Paul handle his stress.​
Answer: C) Social support

QUESTION 6​
The more that lower-level personnel provide input or are actually given the
discretion to make decisions, the more _ there is within an organization.​
Answer: B) decentralization

QUESTION 7​
Which of the following is not a difference between work groups and work
teams? Work groups _ and work teams _​
Answer: A) have neutral synergy, have positive synergy

QUESTION 8​
The power that the College Dean has been granted by the University over
the faculty is termed _​
Answer: C) legitimate

QUESTION 9​
Which is not one of the five conflict-handling intentions?​
Answer: C) resisting

QUESTION 10​
Which of the following types of teams allows for collaboration between
team members who are physically dispersed?​
Answer: D) Virtual

QUESTION 11​
Which element does not have to be present in order for a rumor to
emerge?​
Answer: C) confidence

QUESTION 12​
Which of the following methods of third-party negotiation always results in a
settlement?​
Answer: D) arbitration

QUESTION 13​
An example of a source of individual resistance to change is _​
Answer: A) inertia

QUESTION 14​
Elaine is very good at what she does, but she is constantly stressed by
internal deadlines, obligatory meetings, and time lost in unrelated idle
cubicle chatter. To help, her boss has given her more responsibility for her
work, allowed her to set her own deadlines, decline attendance to various
department meetings, and work two days a week from home. Elaine's boss
is using which of the following organizational strategies to reduce her
stress?​
Answer: A) job redesign
QUESTION 15​
Which of the following theories argues that because of time pressures,
leaders establish a special relationship with a small group of their
subordinates?​
Answer: B) leader-member exchange

QUESTION 16​
Which of the following types of teams allows for collaboration between
team members who are physically dispersed?​
Answer: D) Virtual

QUESTION 17​
Joe comes to you with a request for funds for a project. He reminds you
that company policy supports his position. He is using the tactic of _​
Answer: D) legitimacy

QUESTION 18​
In dealing with cross-cultural communication, a manager might practice
putting herself in the place of the employee, a method termed _​
Answer: A) empathy

QUESTION 19​
When Judith became a doctor she modeled her manner on her
observations of more experienced doctors, and also on the behavior of
doctors in medical dramas she had enjoyed watching as a child on TV.
What is Judith modeling her manner upon?​
Answer: B) her role perception of doctors.
QUESTION 20​
All of the following are sources of organizational resistance to change
except _​
Answer: A) security

QUESTION 21​
_ is when an individual's processing capacity cannot handle the amount of
information that it is receiving.​
Answer: B) Information overload

QUESTION 22​
There are four contextual factors that appear to be most significantly
related to team performance. Which of the following is not one of those
factors?​
Answer: E) All of the above are contextual factors

QUESTION 23​
Celebrities are paid millions of dollars to endorse products in commercials
because the advertisers believe the celebrities have​
Answer: C) referent power

QUESTION 24​
Which of the following is not a means of transmitting culture within an
organization?​
Answer: B) aversion therapy

QUESTION 25​
Which of the following statements is true concerning power?​
Answer: D) A person can have power over you only if he or she
controls something you desire.

QUESTION 26​
The two general approaches to bargaining are known as:​
Answer: C) distributive and integrative

QUESTION 27​
Which of the following is not an example of a hindrance stressor?​
Answer: E) time urgency

QUESTION 28​
What term is used for the process by which an individual's desire for
acceptance by the group and the pressure by the group on individual
members to match its standards change in individual attitudes and
behaviors?​
Answer: A) conformity

QUESTION 29​
The conflict-handling intention of collaborating is:​
Answer: B) assertive and cooperative

QUESTION 30​
Your physician has advised you to take a series of medications. You comply
because of her _ power.​
Answer: D) expert
QUESTION 31​
Top management has a major impact on the organization's culture through:​
Answer: A) establishing norms that filter down through the
organization

QUESTION 32​
Which theory differentiates leaders from non-leaders by focusing on
personal qualities and characteristics?​
Answer: A) trait theory

QUESTION 33​
Paula is looking for a new HR person for her company. She is reviewing
resumes to determine which candidates to call for an interview. She sees
one candidate that attended her same university. Paula puts that resume in
the "to call" pile. This is an example of:​
Answer: B) Ingroup favoritism

QUESTION 34​
Which of the following is not one of the key components of effective teams?​
Answer: E) recognized company identity

QUESTION 35​
_ are consistent with recent efforts by companies to reduce costs, cut
overhead, speed up decision making, increase flexibility, get closer to
customers, and empower employees.​
Answer: B) Narrower spans of control
QUESTION 36​
Which of the following statements most accurately characterizes the
grapevine?​
Answer: C) It is generally used as an anti-management tool.

QUESTION 37​
"I've got trio tickets to the game tonight that I can't use, take them. Consider
it a thank you for taking the time to talk with me." This is an example of
which influence tactic?​
Answer: B) favors

QUESTION 38​
Which of the following is not a disadvantage of the matrix structure?​
Answer: E) the constant predictability

QUESTION 39​
Effective teams have confidence in themselves and believe they can
succeed. This confidence is termed:​
Answer: B) team efficacy

QUESTION 40​
Which is not a weakness of group decision making?​
Answer: C) There is less originality.

QUESTION 41​
According to status characteristics theory, which of the following does not
determine status?​
Answer: C) conformity
QUESTION 42​
On her work team, Michelle develops detailed task lists and workflow
charts to help her team members understand the steps involved in each
project. She also manages calendars and receives periodic updates from
each team member to ensure that projects are progressing on schedule.
Which role does Michelle most likely fill on her team?​
Answer: B) organizer

QUESTION 43​
Receivers in communication see and hear based on their needs,
motivations, experience, background, and other personal characteristics.
This is called:​
Answer: C) selective perception

QUESTION 44​
Which is not a common class of norms appearing in most work groups?​
Answer: C) status

QUESTION 45​
Which of the following would best serve as evidence to support the
conclusion that an individual is an authentic leader?​
Answer: D) The leader inspires a great deal of trust in his or her
followers.

QUESTION 46​
According to Hersey and Blanchard, readiness encompasses the:​
Answer: D) ability and willingness of the followers to accomplish a
task
QUESTION 47​
______ conflicts are almost always dysfunctional.​
Answer: E) Relationship

QUESTION 48​
Which of the following is an effective means of countering social loafing?​
Answer: C) provide means by which individual efforts can be
identified

QUESTION 49​
Phil is new at JPS Corp, but after a week he already knows that the
founder of the corporation started the business in his garage with only
$10,000 and one client. This is most likely transmitted to Phil by way of:​
Answer: D) stories

QUESTION 50​
The process through which employees are adapted to an organization's
culture is called:​
Answer: E) socialization

QUESTION 51​
Upon adjournment of the team meeting, Lawrence immediately went to his
workspace and wrote an email summarizing the new ideas and goals that
the team had discussed. He sent the email to each team member, as well
as to other teams that will eventually work on the material, and all related
supervisors. At lunch in the cafeteria, Lawrence chatted about the meeting
and responded to some of their concerns about the new ideas. Which team
role best characterizes Lawrence?​
Answer: B) promoter

QUESTION 52​
The selection process helps sustain the organization's culture by:​
Answer: D) ensuring that candidates fit well within the organization

QUESTION 53​
Which one of the following dichotomies of organizational structure
specifically defines where decisions are made?​
Answer: C) centralization/decentralization

QUESTION 54​
Which of the following is not an important characteristic of social identity?​
Answer: C) equity

QUESTION 55​
Which of the following is not true?​
Answer: C) The more growth stability a company demonstrates, the
more likely its employees are to engage in politicking.

QUESTION 56​
All of the following are examples of nonverbal communication except:​
Answer: B) Instant messaging

QUESTION 57​
During communication, the ______ initiates a message by encoding a
thought.​
Answer: C) sender

QUESTION 58​
______ are indicators of a strong organizational culture.​
Answer: E) Widely shared values

QUESTION 59​
The most important aspect of power is probably that it ______.​
Answer: B) is a function of dependency

QUESTION 60​
______ is one way to achieve unfreezing of an organization's status quo.​
Answer: A) Increasing the driving forces directing behavior away from
the status quo

QUESTION 61​
Political uncertainties, economic uncertainties, and technological change
are examples of which category of potential sources of stress?​
Answer: B) environmental

QUESTION 62​
Which of the following was the major finding of Zimbardo's simulated prison
experiment?​
Answer: A) Individuals can rapidly assimilate new roles very different
from their inherent personalities.

QUESTION 63​
After which stage of a group's development has the group formed a
common set of expectations of member behaviors?​
Answer: A) norming

QUESTION 64​
A plant manager who organizes the plant by separating engineering,
accounting, manufacturing, personnel, and purchasing into departments is
practicing:​
Answer: C) functional

QUESTION 65​
In Fiedler's model, if a respondent describes his or her least preferred
co-worker in relatively positive terms, then the respondent is considered:​
Answer: A) relationship-oriented

QUESTION 66​
The ______ principle helps preserve the concept of an unbroken line of
authority.​
Answer: E) unity-of-command

QUESTION 67​
Facebook and MySpace are examples of what?​
Answer: D) networking software

QUESTION 68​
According to the Ohio State studies, the extent to which a leader is likely to
have job relationships characterized by mutual trust and respect for his/her
employees is called:​
Answer: A) consideration
QUESTION 69​
Which of the following is not an organizational aspect that leads to
innovation?​
Answer: B) long tenured management

QUESTION 70​
Which of the following is not a key characteristic of a charismatic leader?​
Answer: C) task orientation

QUESTION 71​
When a team member quickly realizes a better way to handle a situation
and adapts the behavior to fit, this reflects which conflict-handling mode?​
Answer: C) collaborating

QUESTION 72​
What step determines whether understanding has been achieved during
the communication process?​
Answer: D) feedback

QUESTION 73​
Your ______ determines the lowest value acceptable to you for a
negotiated agreement.​
Answer: B) BATNA

QUESTION 74​
Which of the following should be done to promote ethical behavior in an
organization?​
Answer: D) visibly punish unethical acts

QUESTION 75​
For task conflict to be productive, it should be:​
Answer: C) kept at low-to-moderate levels

QUESTION 76​
Integrative bargaining focuses on:​
Answer: D) long-term relationships

QUESTION 77​
All of the following are examples of downward communication flows except:​
Answer: D) employees completing attitude surveys

QUESTION 78​
In recent years, ______ has become the primary concern in acquisitions
and mergers.​
Answer: E) cultural compatibility

QUESTION 79​
The ______ theory indicates that some stress stimulates the body into
action, and people are able to perform well. However, too much stress
causes a person to become unproductive.​
Answer: A) inverted-U
QUESTION 80​
Which of the following is not effective as a lateral tactic of influence?​
Answer: C) pressure

QUESTION 81​
Which structure is best for companies that need to enter global markets
with localized strategies for products, services, and crops?​
Answer: D) geographic

QUESTION 82​
If trait theories of leadership are valid, then leaders are:​
Answer: C) born

QUESTION 83​
All of the following are examples of rituals except:​
Answer: D) the placement of offices within corporate headquarters

QUESTION 84​
If a team's members have similar mental models, what will they likely do?​
Answer: E) focus on what needs to be done

QUESTION 85​
Which type of team meets to discuss ways to improve quality, efficiency,
and the work environment?​
Answer: C) problem-solving
QUESTION 86​
If a leader's main concern is accomplishing his/her group's tasks, the
University of Michigan studies label this leader:​
Answer: E) production-oriented

QUESTION 87​
______ bargaining is negotiation that seeks to divide a "fixed pie."​
Answer: B) Distributive

QUESTION 88​
The ______ model is a structure characterized by extensive
departmentalization, high formalization, a limited information network, and
centralization.​
Answer: A) mechanistic model

QUESTION 89​
The ultimate source of an organization's culture is:​
Answer: A) the organization's founders

QUESTION 90​
Which of the following is not a benefit achieved from work specialization?​
Answer: C) increased investment in machinery