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Technical Support Engineer Intern

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Technical Support Engineer Intern

Uploaded by

hiranhk7
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Technical Support Engineer

Motorq is building a connected-car platform powering enterprises such as fleets, insurance companies, and dealers by equipping them
with data and insights into their vehicles, enabling them to propel their experiences and services miles ahead. We fuel a reliable, high-
quality, scalable, secure, real, and near real-time complex event processing engine manufactured for the Cloud. Our team is growing at
speed and we are looking for customer-friendly, technically profound, self-driven, world-class Technical Support Engineer candidates like
you, from different lanes of work, to drive forward our connected-car platform at full tilt. Come join our great crew on our ride on this
exciting journey ahead!

What you will do:

Serve as the first line of technical contact from Engineering for both customer-facing and internal requests.
Triage and respond to on-call alerts, performing initial diagnostics, remediation, and escalating when necessary.
Identify opportunities for automation and develop internal tools or scripts to streamline repetitive support and debugging tasks.
Actively participate in deployment workflows—validating artifacts, coordinating release schedules, and ensuring successful rollouts.
Perform basic DevOps functions such as managing CI/CD pipelines, monitoring infrastructure health, and handling configuration
updates.
Support customers and internal stakeholders with configuration, setup, and routine system updates.
Own customer issues end-to-end, from identification through resolution, maintaining clear communication throughout.
Leverage internal knowledge bases, external documentation, and system logs to troubleshoot and resolve issues effectively.

What you will need:

Bachelor’s Degree in a relevant field


Good experience in SQL, any scripting language, debugging and triaging
Strong computer science fundamentals
Time management and organization skills to support customers within a reasonable time
Ability to prioritize and manage different customer requests at once
Communication and interpersonal skills to handle requests from customers and internal teams
Ability to grasp new concepts and technologies quickly
Self-driven and eager to learn​and strong ownership mindset​
On-time high-quality delivery​

Interview Format:
There will be a minimum of 3 technical rounds

Basic problem-solving:

For the support role, we only focus on straightforward questions involving strings, arrays & hash-map.
There are multiple online resources for this round. Please use the material you are comfortable with. Some popular sites are LeetCode
and InterviewBit.
If you prefer books, Cracking the Coding Interview is one of the many options that could help.
You are expected to clarify the requirements, come up with a working solution with the provided hints and be able to assure the quality
of the implementation.

Debugging & Scenario-based response:

A scenario of a P0/P1 issue will be given to you based on a faulty code, model infra setup, customer-facing problem, or anything
affecting the SLA.
You are expected to debug, analyze the impact and explain what next set of action items you will have to carry out.
We will also be evaluating the communication, organization, and prioritization skills in this round by simulating similar scenarios from
everyday interactions.
Good reads: Incident Response material, Increasing Availability.

SQL/Scripting:

Our support engineer is expected to be familiar with SQL and some scripting languages to help with manual updates/automation.
We will be giving an example manual update scenario and evaluating for accuracy and speed.

Experience deep dive:

You can expect questions related to your resume and questions about your experience related to the support role.

Each round will be a combination of multiple focus areas.

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