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Week 9 6 Project Quality Management (1)

The document outlines the importance of Project Quality Management, detailing its processes such as planning, managing, and controlling quality to meet stakeholder objectives. It emphasizes the need for quality assurance and continuous improvement while highlighting the consequences of failing to meet quality standards. Additionally, it introduces performance measures for assessing project success, including customer satisfaction and adherence to budget and schedule.

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Francis Collano
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4 views

Week 9 6 Project Quality Management (1)

The document outlines the importance of Project Quality Management, detailing its processes such as planning, managing, and controlling quality to meet stakeholder objectives. It emphasizes the need for quality assurance and continuous improvement while highlighting the consequences of failing to meet quality standards. Additionally, it introduces performance measures for assessing project success, including customer satisfaction and adherence to budget and schedule.

Uploaded by

Francis Collano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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WEEK 9:

PROJECT MANAGEMENT KNOWLEDGE AREAS

Peter F. Castro
Associate Professor/Lecturer

November 8 &15, 2024 (Friday)


3:00 – 6:00 pm
WEEK 9:
PROJECT QUALITY MANAGEMENT
Learning Objectives

 Understand the importance of project quality management


 Define project quality management and understand how
quality relates to various aspects of projects.
 Explain Project Quality Management processes:
 Plan Quality Management
 Manage Quality
 Control Quality
 Setting up quality assurance metrics
Examine This…
Quality Policy
Our work shall result to meeting
customer’s requirements and
expectations. It shall be on time,
conforming to technical standards, and
cost efficient.
BLOCK 3 LOT 20
LAVATORY
NOT YET
INSTALLED

REPAINTING

WRONG LOCATION OF
FLOOR DRAIN

Examine This…
BLOCK 3 LOT 21 Examine This…

NO SHOWER
REPAINTING
HEAD/
REPAINTING

LAVATORY NOT
INCOMPLETE PROPERLY
SEALANT INSTALLED
BLOCK 3 LOT 34

NO INSTALLED PLUMBING
FIXTURE
CRACKS ON FLOOR

Examine This…
BLOCK 8 LOT 88
INCOMPLETE
ELECTRICAL
FIXTURE

NO
INSTALLED
PLUMBING
FIXTURE

DENTED FLOORING

Examine This…
What Went Wrong?
 “Houston, we have a problem… On January 28, 1986, the
Challenger burst into flames, instantly killing all its crew of
seven including a high scholl teacher, the 1st civilian
astronaut. The official of the tragedy was the failure of the
O-ring seal in the right solid rocket booster due to the
extremely cold outside temperature.
 In 2010, two notable projects in Makati, both residential
condominium projects suffered site accidents due to unsafe
practice by contractors which caused loss of lives by workers.
 Due to uncoordinated design drawings amongst A&E
consultants, the ceiling height were too low in the hallway
and in the mechanical and electrical rooms.
Project Quality Management

But, what exactly is


engineering? Engineering is a
scientific field and job that
involves taking our scientific
understanding of the natural
world and using it to invent,
design, and build things to
solve problems and achieve
practical goals.
Project Quality Management

It is about applying science


to comply with standards,
code requirements, testing.

It’s about safe and sound,


and economical practices.

Making things better… to


satisfy end users and
customers.
Project Quality Management

Includes the processes for


incorporating the
organization’s quality policy
regarding planning, managing,
and controlling project and
product quality requirements
in order to meet stakeholders’
objectives. Project Quality
Management also supports
continuous process
improvement activities as
undertaken on behalf of the
performing organization.
Project Quality Management
The Project Quality Management
processes are:
• Plan Quality Management—The
process of identifying quality
requirements and/or standards for
the project and its deliverables,
and documenting how the project
will demonstrate compliance with
quality requirements and/ or
standards.
• Manage Quality—The process of
translating the quality
management plan into executable
quality activities that incorporate
the organization’s quality policies
into the project.
Project Quality Management

Project Quality Management


processes:
• Control Quality—The
process of monitoring and
recording the results of
executing the quality
management activities to
assess performance and
ensure the project outputs
are complete, correct, and
meet customer
expectations.
Project Quality Management

Key Concepts for Project Quality Management


It addresses the management of the project and the
deliverables of the project. It applies to all projects,
regardless of the nature of their deliverables.
Quality measures and techniques are specific to the
type of deliverables being produced by the project.
Project Quality Management

Failure to meet the quality


requirements can have serious
negative consequences for any
or all of the project’s
stakeholders. For example:

• Meeting customer
requirements by overworking
the project team may result
in decreased profits and
increased levels of overall
project risks, employee
attrition, errors, or rework.
Project Quality Management

• Meeting project schedule


objectives by rushing
planned quality inspections
may result in undetected
errors, decreased profits,
and increased post-
implementation risks.
Project Quality Management

Prevention is preferred over


inspection. It is better to
design quality into
deliverables, rather than to
find quality issues during
inspection. The cost of
preventing mistakes is
generally much less than the
cost of correcting mistakes
when they are found by
inspection or during usage.
Project Quality Management

Prevention (keeping errors out


of the process) and inspection
(keeping errors out of the
hands of the customer)
The cost of quality (COQ)
includes all costs incurred over
the life of the product by
investment in preventing
nonconformance to
requirements, appraising the
product or service for
conformance to requirements,
and failing to meet
requirements (rework).
Project Quality Management

Failure costs are often


categorized into internal
(found by the project team)
and external (found by the
customer). Failure costs are
also called the cost of poor
quality.

Cost of Rework: Labor,


Materials, Delivery affecting
company’s profit & reputation.
Quality Planning
 Implies the ability to anticipate situations and prepare
actions to bring about the desired outcome.

 Important to prevent defects by:

 Selecting proper materials.

 Training and indoctrinating people in quality.

 Planning a process that ensures the appropriate outcome.


21
Quality Assurance
 Quality assurance includes all the activities related to
satisfying the relevant quality standards for a project.
 Another goal of quality assurance is continuous quality
improvement.
 Benchmarking generates ideas for quality improvements by
comparing specific project practices or product
characteristics to those of other projects or products within
or outside the performing organization.
 A quality audit is a structured review of specific quality
management activities that help identify lessons learned that
could improve performance on current or future projects.
22
Quality Control

 The main outputs of quality control are:


 Acceptance decisions
 Rework
 Process adjustments

23
DMAIC
 DMAIC is a systematic, closed-loop process for continued
improvement that is scientific and fact based.
 DMAIC stands for:
 Define: Define the problem/opportunity, process, and
customer requirements.
 Measure: Define measures, then collect, compile, and
display data.
 Analyze: Scrutinize process details to find improvement
opportunities.
 Improve: Generate solutions and ideas for improving the
problem.
 Control: Track and verify the stability of the improvements
and the predictability of the solution.
24
Project Quality Management

Performance Measures
MAGANDA AT MATIBAY
Our Team shall embark to set
challenging performance metrics
for the team as a measure of
project’s success:
Project Quality Management
Performance Measures
MAGANDA AT MATIBAY
• Quality Management and
Assurance
• Ultimately the best measure for
the team’s performance is when
the completed project is turned
over to property management
and end-users; on the other
hand when the project is in its
operating stage, the crucial
challenge is to gauge the RATE
OF WARRANTY REPAIRS and the
RATE OF CUSTOMER
COMPLAINTS raised by
tenants/end-users.
Project Quality Management
Performance Measures
MURA
Cost Management and Control
• It goes without saying that the
project has to be DELIVERED
WITHIN BUDGET.
• Our Team demonstrates its
critical thinking and problem
solving diligence to achieve the
project’s target construction
cost.
Project Quality Management
Performance Measures
MABILIS
Project Schedule
Management
• The milestone achievement
for the team is to deliver the
project on time and
subsequently to fulfill the
Owner’s promise to
tenants/residents of a
TIMELY TURNOVER of their
units.

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