ENGR.

MUHAMMAD ZAHOOR
Cloud-Native Infrastructure Specialist | IT Project Manager | AI & DevOps
Strategist
Contact: +966 50 5940105 | Email: [email protected]
Iqama: Computer Engineer (SCE Registered)|KSA Driving License: Yes
Location: Riyadh, KSA

Professional Summary
Seasoned IT Strategist and Project Manager with 13+ years of expertise in driving
enterprise-wide digital transformation initiatives, Kubernetes-based infrastructure, and
cloud-native architectures across diverse sectors. Proficient in managing hybrid/multi-cloud
environments (Azure, AWS, GCP), automating IT infrastructure with DevOps, and leading AI-
driven modernization initiatives. Adept in aligning IT strategies with business goals, ensuring
operational excellence, and leading cross-functional teams to deliver innovative, secure, and
scalable technology solutions.

Core Competencies
 Enterprise AI & Automation: AI strategy planning, intelligent process automation,
chatbot integration, ML use case design, AI/ML services (Azure Cognitive, AWS
SageMaker, Google Vertex AI)
 DevOps & Cloud-Native: Kubernetes, Docker, Ansible, CI/CD Pipelines, Helm,
Terraform
 Cloud Platforms: Microsoft Azure, AWS, Google Cloud Platform (GCP)
 Infrastructure Modernization: ESXi/VMware, HCI 2.0 (Nimble/HP dHCI), Virtualization
 Enterprise AI & Automation: AI-readiness planning, Process Automation, ML Use Case
Mapping
 Cybersecurity & GRC: Darktrace, Crowdstrike, NIST, ARAMCO Compliance, Disaster
Recovery
 Project Leadership: Agile/Hybrid PM, IT Roadmaps, Strategic Planning, Stakeholder
Engagement
 Tools & Tech: Git, Jenkins, Prometheus, Grafana, ManageEngine Suite, SQL Server,
Avaya, Fortinet

Projects & Key Deliverables

Cloud-Native Architecture Deployment – Organic Intelligent Solutions (Harvin

Consulting Riyadh)
Led migration from legacy ESXi infrastructure to cloud-native Kubernetes clusters on Azure
and GCP, integrating automated CI/CD pipelines with GitHub Actions, Helm, and
Prometheus-based monitoring, resulting in 40% faster deployments.
AI Enablement Strategy for Clients (Healthcare & Hospitality):
Advised on AI readiness, enabled NLP-based chatbot pilots and anomaly detection using
integrated ML services on Azure and AWS, improving customer experience and reducing
manual overhead.
Digital Transformation of Manufacturing Plant – AlTadrea/SAMI
Implemented end-to-end IT transformation including DevOps, Microsoft 365 migration, and
Zero Trust Security framework with Darktrace, CrowdStrike, and Fortinet. Achieved 30%
infrastructure cost savings.

Skills, Knowledge & Trainings:

Technical Skills:
AI & Data Services: Azure Cognitive Services, AWS AI/ML (SageMaker, Rekognition),
Google Vertex AI, Power BI, TrustYou AI, ML-based Chatbot Integration
Cloud Platforms: Microsoft Azure, AWS, Google Cloud Platform (GCP), IBM Cloud, Oracle
Cloud.
DevOps Tools: Git & GitHub, Jenkins (CI/CD), Ansible, Chef, Docker, Kubernetes, Terraform,
Prometheus, Grafana
IT Infrastructure & Virtualization: HP dHCI with Nimble (HCI 2.0), VMware vSphere,
Active Directory, Windows Server.
Cybersecurity Tools: Darktrace (Enterprise Immune System), Crowdstrike, Fortinet
Firewall, Sophos, WatchGuard.
Network Solutions: Cisco ISR Routers, Catalyst Switches, Aruba Wireless Controllers &
APs.
Database Management: SQL Server 2014/19, MySQL.
Backup & Replication: Veeam 8&9

Certifications & Trainings:

 Al MLOps Additional Trainings
 ITIL® 4 Foundation  Sustainability – University of Maryland,
 COBIT 2019 (ISACA – Training) USA.
 TOGAF 9.2 Standard - Training  Emotional Intelligence Practitioner –
 DevOps Hands-On Training Graham Nicholls, USA.
 Cybersecurity GRC Hands-On Training  Project Leadership – eCornell, USA.
 Project Management Professional  Time and Task Management – Joseph
Training) Phillips, USA.
 MS Dynamics 365 ERP (Udemy Online).
 SAP Oil & Gas Training (Online)

Employment History

August 2022 – Present

IT Strategist & PMO
TechTrack
Riyadh-Kingdom of Saudi Arabia

Responsibilities & Achievements

 Established and expanded a successful IT consultancy specializing in digital
transformation, cloud migrations, and IT infrastructure modernization.
 Drove business development in Saudi Arabia and Pakistan, building strong client
relationships and diversifying service offerings.
 Defined IT roadmaps, developed project plans, and ensured alignment with business
goals while managing scope, risks, and deliverables.
 Led strategic cloud adoption (Azure/AWS), DevOps automation, and digital
transformation projects.
 Deployed Kubernetes clusters, GitOps practices, and hybrid monitoring via
Grafana/Prometheus.
 Reduced client IT costs by 35% through cloud optimization and infrastructure
automation.
 Provided CxO-level consulting for aligning IT strategy with business objectives.

July 2020 – July 2022

Group IT Manager-Infrastructure & Operations
AlTadrea Manufacturing Company (now SAMI), Riyadh KSA

Key Duties and Responsibilities:

 IT Transformation & Strategy: Developed and executed an IT transformation
roadmap, reducing downtime by 30% and aligning infrastructure upgrades with business
needs. Defined strategic plans to scale network capacity and enhance innovation.
 Infrastructure Modernization: Led critical projects including HP dHCI 2.0 deployment,
centralized printing, and Avaya IP (R11) implementation. Oversaw network, system, and
communications upgrades across the enterprise.
 Cloud & Microsoft 365: Managed end-to-end Microsoft 365 implementation with
solution partners, transitioned workloads from on-prem servers to cloud, and deployed
Windows 10 devices with license governance and user training.
 ITSM & Automation: Deployed and managed tools like ManageEngine (ServiceDesk
Plus, AD360, Desktop Central) to improve incident resolution, asset management, and
access control.
 Security & Compliance: Enforced cybersecurity standards using Darktrace,
Crowdstrike Falcon, and Fortinet, securing endpoints, SaaS, and network layers. Ensured
adherence to NIST and ARAMCO-aligned GRC practices.
 DR & Business Continuity: Designed disaster recovery and backup mechanisms using
Veeam and offsite strategies; tested and maintained business continuity across
operations.
 Leadership & Team Management: Directed cross-functional IT teams, trained and
mentored staff, and controlled OPEX/CAPEX budgeting. Monitored KPIs and vendor SLA
compliance to optimize performance and reliability.

August 2015 – July 2020

Information Technology Manager (Pre-Opening)
FRASERS HOSPITALITY PVT LTD. (FRASER SUITES RIYADH)

Key Duties and Responsibilities:

 Led the end-to-end deployment of IT infrastructure and enterprise systems during pre-
opening, aligning with global corporate IT standards.
 Built a fully virtualized data center using VMware 6.5, managing vendor coordination for
integration of Infor HMS (PMS), SiteMinder, Micros POS, VingCard, PABX, TrustYou,
eGeninis, and other hospitality solutions.
 Delivered IT & ERP projects from planning to go-live, ensuring system readiness, vendor
compliance, and seamless user experience.
 Managed system performance, backups (via Veeam to NAS), and routine DR testing to
support business continuity.
 Implemented and maintained IT systems, firewall security, and OS/service licensing
across the property.
 Developed SOPs, trained staff, conducted IT audits, and enforced compliance with
internal security standards and SLAs.
August 2011 – July 2015
Team Lead-IT (Combined Military Hospitals)
Interactive Group of Companies, Islamabad, Pakistan
Key Duties and Responsibilities:
 Deployed new hardware, equipment, applications, switches, and firewalls, including
cabling between switches, firewalls, and servers. Configured switches and firewalls at
remote sites and within client premises, ensuring all hardware and networks met client
requirements.
 Configured and managed the Hospital Management System (HMS) at Combined Military
Hospitals, trained staff to ensure effective usage, and reported to General Headquarters
in Rawalpindi.
 Monitored, configured, and tuned server performance, resolving issues as they arose.
Updated operating system patches, upgraded software, analyzed logs for performance
tuning, and generated system health reports for site management.
 Diagnosed and resolved issues on Windows platforms, monitored and identified network
problems, and provided support for desktops, laptops, BlackBerrys, network printers, and
software installations. Troubleshoot basic switch, router, and server issues, maintained
logs of switches and routers, and managed Exchange Server 2003 on an HP SAN cluster
environment alongside Active Directory Server 2008.
 Maintained comprehensive records of all site equipment, daily issue logs, service desk
complaints, and inventory issued to users. Provided documentation to the Regional
Supervisor to ensure accurate activity tracking.
 Monitored the complete network hardware inventory, including cabling and power
diagrams. Traced and recorded power supply mechanisms for site equipment and
updated inventory details to maintain accuracy.

Education
2012 – 2014
Master of Science in Computer Systems Engineering
University of Engineering and Technology; Peshawar-Pakistan

2007-2011
Bachelor of Science in Computer Systems Engineering
University of Engineering and Technology; Peshawar-Pakistan