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Trisha Heart

Mrs. Heart Mogado made a reservation for a single room with an oceanic view at JAVA HOTEL for two persons, arriving at 6:30 pm. During her stay, she reported an issue with the air conditioning, which was promptly addressed, and requested an extra towel. Upon checking out, she paid 2,300 and expressed satisfaction with her stay.

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Rochelle Agbayani
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4 views2 pages

Trisha Heart

Mrs. Heart Mogado made a reservation for a single room with an oceanic view at JAVA HOTEL for two persons, arriving at 6:30 pm. During her stay, she reported an issue with the air conditioning, which was promptly addressed, and requested an extra towel. Upon checking out, she paid 2,300 and expressed satisfaction with her stay.

Uploaded by

Rochelle Agbayani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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#PRE-ARRIVAL

TAKING PHONE RESERVATION

(PHONE RINGING)

Receptionist: JAVA HOTEL. Good morning! This is Trisha Agbayani speaking. How may I
help you

Guest: I would like to make a reservation for two persons tomorrow night.

Receptionist: Okay ma’am what kind od a room do you want?

Guest: What Are your Available room

Receptionist: We have a single room ma’am which is 2,300 per night with oceanic view,
we also have deluxe room with verenda for 4,500 per night ma’am

Guest: Ok, I will be having the single room with oceanic view

Receptionist: Certainly ma’am, at white time will you arrive ma’am?

Guest: At around 6:30 pm

Receptionist: for whose name ma’am?

Guest: Mrs. Heart Mogado

Receptionist: Can I have your mobile and your address ma’am.

Guest: My mobile number is 222222222 from MARANNUK. USA

Receptionist: Is that all ma’am?

Guest: Yes

Receptionist: okay Mrs. Heart Mogado may I confirm your reservation, A single room
with oceanic view for two persons two tomorrow night around 6:30 pm. Your mobile
number 22222222 and from MARANNUK.USA.

Guest: yes, you get it right

Receptionist: Thank you, ma’am, for choosing JAVA HOTEL. Again, this is Trisha Mae
Agbayani please do call us again? Have a nice day ma’am?

Guest: Likewise! Have a nice day!

#ARRIVAL

Receptionist: Good evening, ma’am welcome to JAVA HOTEL. May I know if you have any
reservation ma’am

Guest: Yes, I have!

Receptionist: May I know who made the reservation ma’am

Guest: Heart Mogado

Receptionist: I’ll just check if you have any reservation.

Guest: okay
Receptionist: May I see your ID and credit card please?

Guest: (hands over ID and Credit card)

Receptionist: Thank you. Here’s your room key. Your room is on the 10th floor, room
1010. The elevator is just down the hall

#OCCUPANCY

(Several days later, Guest calls the front desk)

G: Hello, this is Heart Mogado in room 1010. I seem to have a problem with the air
conditioning.

R: I'm so sorry to hear that, Mrs. Mogado. We'll send someone up to your room
immediately to take a look at it. Could you please hold for a moment while I dispatch
maintenance?

(After a short wait)

R: Maintenance is on their way, Mrs. Mogado. They should be there within 15 minutes.
We apologize for the inconvenience.

G: Thank you.

Later, Guest approaches the front desk)

G: Hi, I'd like to request an extra towel.

R: Certainly, Mrs. Mogado. One moment please… (Retrieves towel) Here you go.

#DEPARTURE

(Guest checks out)

G: Hello, I'd like to check out. This is Mrs. Mogado, room 812.

R: Good morning, Mrs. Mogado. Let me just process your check-out… Your total is 2,300.
Do you prefer to pay by card or cash? G: Card, please. (After payment)

R: Thank you, Mrs. Mogado. Your receipt is printed. We hope you enjoyed your stay.
Please let us know if you have any feedback.

G: Yes, it was a pleasant stay, thank you.

R: Thank you for staying with us, Mrs. Mogado. Have a safe trip home.

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