Overview of English Language Communication

I Year -Final Exam Questions & Answer Key

LEVEL 1 TO LEVEL 3 – Basic Proficiency
Question No.1
Scenario 1: Booking a Train Ticket
Use Case:
Rahul and his friends are planning a weekend trip to Chennai. They arrive at the
railway station to book their tickets. Rahul wants a window seat, Priya, a student, is
hoping for a discount, Arun has never travelled by train and is confused, while Kavya
is worried about cancellation policies. The group approaches the ticket counter and
interacts with the ticket clerk to finalize their journey.
Roles & Responsibilities:
1. Customer 1 (Rahul) – Requests a window seat.
2. Customer 2 (Priya) – Asks about student discounts.
3. Customer 3 (Arun) – First-time traveller, asks about general travel rules.
4. Customer 4 (Kavya) – Asks about ticket cancellation policies.
5. Ticket Clerk – Provides information and books tickets.
Productive Speaking (Individual Reflection)

Rahul: "Hello! I need a ticket to Chennai. Can I get a window seat?"

Ticket Clerk: "Sure! Let me check. Yes, a window seat is available."
Priya: "Do you offer student discounts?"
Ticket Clerk: "Yes, with a valid student ID, you get a 10% discount."
Priya: "Great! Here’s my ID."
Arun: "This is my first time traveling by train. What should I know?"
Ticket Clerk: "Make sure to arrive 30 minutes early and check the platform number
on the display board."
Kavya: "What if I need to cancel my ticket?"
Ticket Clerk: "If you cancel 24 hours before departure, you get a full refund.
Otherwise, a less fee is charged."
Interactive Speaking (Team Conversation)

Rahul: "I always prefer a window seat to enjoy the scenery."

Priya: "Student discounts really help save money while traveling."
Arun: "I was nervous as a first-time traveler, but now I feel confident about train
travel."
Kavya: "Knowing refund policies helped me feel more prepared for unexpected
changes."
Ticket Clerk: "Handling different customer requests in a short time can be
challenging but rewarding."
Question No.2

Scenario 2: Returning a Wrong Product to a Store

Use Case:

Sneha ordered a black backpack online, but she received a red one instead. Her friend Ajay
is impatient and wants a quick replacement, while Rohan prefers a full refund. Meanwhile,
Shruti is curious about how to prevent such mistakes in future orders. The team visits the
store and discusses their options with the store representative, trying to resolve the issue
smoothly.

Roles & Responsibilities:

1. Customer 1 (Sneha) – Received the wrong product.

2. Customer 2 (Ajay) – Wants a fast replacement.
3. Customer 3 (Rohan) – Requests a full refund.
4. Customer 4 (Shruti) – Asks about how to prevent mistakes in future orders.
5. Store Representative – Handles the complaint.

Productive Speaking (Individual Reflection)

Sneha: "I ordered a black backpack, but I got a red one. Can I return it?"
Store Rep: "I’m sorry for the mistake. Would you like an exchange?"

Ajay: "How long will the replacement take?"

Store Rep: "We can deliver the correct one within two days."

Rohan: "I prefer a refund instead of an exchange. Is that possible?"

Store Rep: "Yes, but the refund process takes 3-5 business days."

Shruti: "How can we avoid such mistakes in the future?"

Store Rep: "We’re improving our quality checks before shipping."

Interactive Speaking (Team Conversation)

Sneha: "Receiving the wrong item was frustrating, but the store handled it well."
Ajay: "Quick replacements matter when we need something urgently."
Rohan: "Sometimes, a refund is better than waiting for an exchange."
Shruti: "It’s good to ask how businesses improve their customer service."
Store Rep: "Handling customer complaints professionally builds trust."
Question No.3

Scenario 3: Ordering Food at a Restaurant

Use Case

Your team is visiting a restaurant. Each member has different preferences (vegetarian, non-
spicy, allergic to nuts). The team must place an order correctly by interacting with the waiter.

Roles & Responsibilities:

1. Customer 1 (Vegetarian) – Asks about vegetarian options.

2. Customer 2 (Allergic to nuts) – Asks about ingredients and confirms safety.
3. Customer 3 (Wants non-spicy food) – Requests for a milder version.
4. Customer 4 (Indecisive) – Asks for the best recommendation.
5. Waiter – Answers questions and confirms the order.

Productive Speaking (Individual Reflection)

Customer 1: "Excuse me, do you have any vegetarian dishes?"

Waiter: "Yes! We have vegetable pasta and a paneer curry."
Customer 1: "Great! I’ll take the paneer curry."

Customer 2: "I’m allergic to nuts. Does the curry contain any?"

Waiter: "No, it’s nut-free."
Customer 2: "Okay, I’ll take that then!"

Customer 3: "I don’t eat spicy food. Can you make the dish mild?"
Waiter: "Sure! I’ll tell the chef to reduce the spice level."
Customer 3: "Perfect, thank you!"

Customer 4: "I don’t know what to order. What’s your best dish?"
Waiter: "Our grilled chicken with garlic sauce is very popular."
Customer 4: "That sounds good. I’ll take it!"

Interactive Speaking (Team Conversation)

Customer 1: "I always ask about vegetarian options when I go to a new restaurant. It helps
me choose the right dish."
Customer 2: "I had a bad experience before when I ate something with nuts. Now, I always
confirm before ordering."
Customer 3: "I once ordered a spicy dish without knowing. It was too hot for me! Now, I
always check before ordering."
Customer 4: "I sometimes get confused while ordering food. But asking for
recommendations makes it easier."
Waiter: "It’s important to listen to customers carefully so that they get exactly what they
need."
Question No.4
Scenario 4: Making a Doctor’s Appointment

Use Case:

Rahul has been feeling unwell and needs to schedule a doctor’s appointment. His friend,
Meera, helps him call the clinic, while Arjun asks if there is a specialist available. Priya
inquires about appointment costs, and Suresh asks about the nearest pharmacy for
medicine. The group gathers all necessary information and ensures Rahul gets an
appointment with the right doctor.

Roles & Responsibilities:

1. Rahul – Patient who needs a doctor’s appointment.

2. Meera – Calls the clinic and talks to the receptionist.
3. Arjun – Asks if a specialist doctor is available.
4. Priya – Asks about consultation fees.
5. Receptionist – Provides information about the appointment.

Productive Speaking (Individual Reflection)

Meera: "Hello! My friend Rahul is not feeling well. Can we book an appointment?"
Receptionist: "Yes, what symptoms does he have?"
Rahul: "I have a fever and sore throat."
Receptionist: "Okay, we have a general physician available at 4 PM today."

Arjun: "Do you have a specialist available, like an ENT doctor?"

Receptionist: "The ENT specialist is only available on Fridays."

Priya: "How much is the consultation fee?"

Receptionist: "A general consultation costs $30. Specialist consultation is $50."

Suresh: "Is there a pharmacy nearby where we can buy medicines?"

Receptionist: "Yes, there is one right next to our clinic."

Interactive Speaking (Team Conversation)

Rahul: "It’s important to schedule doctor’s appointments early, especially when you’re sick."
Meera: "Being clear and polite while calling a clinic helps in getting an appointment
quickly."
Arjun: "Asking about specialists can save time if you need specific medical help."
Priya: "It’s useful to ask about costs before the appointment to avoid surprises."
Receptionist: "Providing clear and quick answers helps patients feel comfortable."

Question No.5
Scenario 5: Borrowing a Book from the Library

Use Case:

A group of students needs to borrow books from the college library. Rahul is looking for a
specific book for an assignment, Priya wants to renew her borrowed book, Arjun needs
help finding books on a topic, Sneha forgot to return her overdue book, and the librarian
helps them with their requests.

Roles & Responsibilities:

1. Student 1 (Rahul) – Asks for a specific book for an assignment.

2. Student 2 (Priya) – Wants to renew a borrowed book.
3. Student 3 (Arjun) – Needs help finding books on a topic.
4. Student 4 (Sneha) – Asks about returning an overdue book.
5. Librarian – Helps the students with their requests.

Productive Speaking (Individual Reflection)

Rahul: "Excuse me, I need a book on Digital Marketing for my project. Do you have it?"
Librarian: "Yes, we do. Let me check the availability. Here it is!"

Priya: "I borrowed a book last week, but I need more time. Can I renew it?"
Librarian: "Yes, you can renew it for another two weeks."

Arjun: "I need books on Artificial Intelligence. Can you help me find some?"
Librarian: "Sure! The AI section is in the third row, and here’s a book list."

Sneha: "I forgot to return my book on time. Will there be a fine?"

Librarian: "Yes, the fine is ₹5 per day. But since it’s your first time, I’ll waive it."

Interactive Speaking (Team Conversation)

Rahul: "Finding the right book is easy when we ask for help instead of searching alone."
Priya: "Renewing books is useful when we need more time to complete assignments."
Arjun: "Libraries have so many resources, and asking the librarian saves time."
Sneha: "I learned that returning books on time is important to avoid fines."
Librarian: "Helping students find books quickly makes the library more efficient."
 LEVEL 4 to LEVEL 7 – Intermediate Proficiency
Question No.1
Scenario 1: Planning a Group Trip

Use Case:

Your team is planning a one-day trip to a nearby city. You need to decide where to go, how
to travel, what to eat, and how to divide costs. Everyone has different preferences, and you
must come to a final decision as a group.

Roles:

1. Student 1: Prefers visiting a historical site.

2. Student 2: Wants to go shopping and explore the city.
3. Student 3: Suggests an adventure activity like trekking.
4. Student 4: Focuses on the budget and travel arrangements.
5. Presenter: Summarizes the final decision.

Team Discussion (Spoken Interaction - Sample Dialogue)

• Student 1: I think we should visit the old fort. It has a great history, and we can learn
a lot.
• Student 2: That sounds good, but I also want to go shopping. Maybe we can split the
time?
• Student 3: Why not do something exciting, like trekking? That would be more fun!
• Student 4: We need to check the costs. We have a budget of 1000 rupees each.
• Student 1: Alright, let’s do a short trek in the morning, visit the fort, and then go
shopping!

Final Presentation (Spoken Production - Sample Reflection)

• Presenter: Our group discussed different ideas for our trip and made a plan that
includes adventure, history, and shopping while staying within budget. This activity
helped us learn how to balance different opinions and make a fair decision.
Question No.2

Scenario 2: Helping a Tourist in Your City

Use Case:

A foreign tourist is visiting your city and is confused about where to go and what to eat. Your
team must suggest places, explain how to reach them, and recommend local food.

Roles:

1. Tourist (Faculty acting as evaluator) – Asks for recommendations.

2. Student 1: Suggests famous tourist spots.
3. Student 2: Explains local transportation.
4. Student 3: Recommends local food.
5. Student 4: Offers safety tips and cultural etiquette.

Team Discussion (Spoken Interaction - Sample Dialogue)

• Tourist: I’m new to this city. What places should I visit?

• Student 1: You should visit the central market and the old temple. They are very
famous.
• Tourist: How do I get there?
• Student 2: You can take a metro or a taxi. The metro is cheaper.
• Tourist: And what local food should I try?
• Student 3: You must try dosa and filter coffee. They are very popular here.
• Student 4: Also, be careful of crowded places and keep your valuables safe.

Final Presentation (Spoken Production - Sample Reflection)

• Presenter: This activity helped us practice explaining things clearly to someone new.
We learned how to give travel tips and recommendations in a polite and helpful way.
Question No.3
Scenario 3: Resolving a Roommate Dispute

Use Case

Your group shares a hostel room, and there is a conflict about cleanliness and noise levels.
One roommate plays loud music, another leaves a mess, and others find it hard to study. The
team must discuss and agree on house rules.

Roles:

1. Student 1: Complains about loud music.

2. Student 2: Feels the room is too messy.
3. Student 3: Wants to keep things flexible.
4. Student 4: Tries to create fair rules for everyone.
5. Presenter: Summarizes the final decision.

Team Discussion (Spoken Interaction - Sample Dialogue)

• Student 1: I can’t concentrate because the music is too loud!

• Student 2: And I don’t like how messy the room is. We need rules!
• Student 3: Come on, we need some fun! Let’s find a middle ground.
• Student 4: How about this? Music only during free time and a cleaning schedule for
the room.
• Student 1 & 2: That sounds fair!

Final Presentation (Spoken Production - Sample Reflection)

• Presenter: We resolved our roommate conflict by setting clear house rules. This
activity taught us negotiation and compromise skills.
 LEVEL 8 TO LEVEL 10 (Advanced Proficiency)
Question No.1

Scenario 1: Planning a College Festival

Use Case

Your college is organizing an annual festival, and your team is in charge. You need to decide
on the main events, budget, and promotions while considering everyone's ideas.

Roles:

1. Student 1: Prefers a music concert.

2. Student 2: Wants a tech fair.
3. Student 3: Suggests a cultural event.
4. Student 4: Focuses on budget and promotions.
5. Presenter: Shares the final plan.

Team Discussion (Spoken Interaction - Sample Dialogue)

• Student 1: A concert will attract a big audience and be fun!

• Student 2: But a tech fair will be more educational.
• Student 3: Why not have both? Music in the evening and tech in the morning!
• Student 4: We need to check the budget. Can we get sponsors?
• Presenter: Alright, let’s present our balanced event plan.

Final Presentation (Spoken Production - Sample Reflection)

• Presenter: We combined entertainment and education for the festival while managing
the budget. This experience helped us with teamwork and event planning.
Question No.2
Scenario 2: Public Speaking on Social Media’s Impact

Use Case

Your group must present a discussion on the positive and negative impacts of social media
in today’s world.

Roles:

1. Student 1: Talks about how social media connects people.

2. Student 2: Discusses misinformation and fake news.
3. Student 3: Explains how social media helps businesses.
4. Student 4: Highlights addiction and mental health issues.
5. Presenter: Summarizes the discussion.

Final Presentation (Spoken Production - Sample Reflection)

• Presenter: Social media is powerful but has both positive and negative effects. This
discussion helped us think critically and express opinions clearly.