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How to Request a Refund for a Purchase on PlayStation Store

The document outlines the process for requesting a refund on PlayStation Store purchases, including eligibility criteria based on purchase type such as games, DLC, and subscriptions. It details the steps to check refund eligibility, request a refund, and provides links to relevant policies and FAQs. Users can also utilize an online assistant for assistance with their refund inquiries.

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israelortizpicart1
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30 views1 page

How to Request a Refund for a Purchase on PlayStation Store

The document outlines the process for requesting a refund on PlayStation Store purchases, including eligibility criteria based on purchase type such as games, DLC, and subscriptions. It details the steps to check refund eligibility, request a refund, and provides links to relevant policies and FAQs. Users can also utilize an online assistant for assistance with their refund inquiries.

Uploaded by

israelortizpicart1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Support Home

Account PS Store & Refunds Tiered Services Hard

How to request a
refund for a purchase
on PlayStation Store
Find out if you're eligible for a PlayStation™Store refund
and how to request a refund on PlayStation Store
purchases.

Check refund eligibility

Purchase type

Refund FAQ

Request refund

Depending on the type of product, you may be able to


request a refund if you’ve changed your mind about a
PlayStation Store purchase.

In addition to the below, you may have additional rights


under applicable local law, such as if your content is
faulty. Nothing in the below limits or replaces any such
rights under local law.

How to check the refund eligibility of


your PlayStation Store purchase
If you’re eligible, the process is as follows:

Purchase Check Request Receive


refund refund refund
eligibility

Find your purchase type below to check your refund


eligibility.

You can use this page, alongside our cancellation


policy and PSN terms of service, to find out how to
request a refund and find out when you’re eligible for
one.

Cancellation policy

PSN terms of service

You can also use our online assistant (bottom right of


your screen) to find out if your purchase is eligible for
a refund.

PlayStation Store purchase type

Games, DLC Subscriptions Pre-orders

Games and DLCs


Full games, downloadable content
(DLC) and season passes fall under
this category.

All criteria in the checklist below must be


satisfied to be eligible for a refund unless the
content is faulty.

Games and DLCs refund checklist

Content has not been ✓


downloaded or streamed.

Refund request has been made ✓


within 14 days of the purchase.

Check purchase date

In-game consumables

Frequently Asked Questions

Having game issues?

When can I receive my refund?

Where can I receive my refund?

My refund hasn’t arrived, what can I do?

Can I request a refund for wallet funds?

Can I request a refund for an online ID


change?

Can I request a refund for voucher codes?

How to request a refund on a


PlayStation Store purchase
To request a refund for your PlayStation Store
purchase, please contact us.
You can also use our online assistant (bottom right of
your screen) to request a refund.

Contact PlayStation Support

Home PlayStation Support PS Store & Refunds


How to request a refund for a purchase on PlayStation Store

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