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SERVQUAL STUDY

The document contains a dataset with satisfaction ratings across four categories, gender, and level for 173 respondents. Each respondent has multiple satisfaction scores ranging from 1 to 5, along with demographic information. The data is structured in a tabular format, allowing for analysis of satisfaction trends based on gender and level.

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fatimaabbasibrahim71
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5 views14 pages

SERVQUAL STUDY

The document contains a dataset with satisfaction ratings across four categories, gender, and level for 173 respondents. Each respondent has multiple satisfaction scores ranging from 1 to 5, along with demographic information. The data is structured in a tabular format, allowing for analysis of satisfaction trends based on gender and level.

Uploaded by

fatimaabbasibrahim71
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Number Satisfaction.1 Satisfaction.2 Satisfaction.3Satisfaction.

4 GENDER LEVEL
1 3 4 4 3 2 3
2 3 4 3 4 2 3
3 4 4 5 3 2 3
4 3 3 3 4 2 4
5 4 4 4 4 2 4
6 3 4 3 4 2 3
7 3 3 3 4 2 3
8 4 4 3 3 2 3
9 4 4 4 4 2 1
10 4 4 3 4 2 3
11 3 3 3 4 2 2
12 4 4 4 5 2 3
13 4 5 4 5 2 3
14 3 4 4 3 2 3
15 3 4 4 4 2 3
16 3 4 2 4 2 3
17 3 4 3.00 4 1 3
18 4 4 3.00 4 1 3
19 2 3 3.00 3 1 3
20 2 3 2 3 2 2
21 3 2 3.00 4 1 3
22 3 3 2 2 2 3
23 3 4 4 4 2 3
24 4 5 4 3 2 3
25 4 4 4 4 2 3
26 3 3 3 3 2 3
27 4 4 4 4 2 3
28 3 4 4 4 2 3
29 3 4 4 4 2 3
30 3 3 3.00 4 1 3
31 3 5 3.00 4 1 3
32 4 5 4.00 4 1 3
33 3 4 3 3 2 3
34 3 3 3 4 2 3
35 3 3 3.00 3 1 3
36 3 4 2.00 3 1 3
37 4 4 4 3 2 3
38 3 3 3 4 2 3
39 4 4 4 4 2 3
40 3 4 3 3 2 3
41 4 4 3.00 4 1 3
42 3 3 3 3 2 3
43 3 3 2.00 4 1 3
44 3 3 3.00 3 1 3
45 3 3 3.00 3 1 3
46 3 4 3 4 2 3
47 2 1 2.00 2 1 4
48 3 5 3 3 2 4
49 3 3 2 3 2 4
50 2 3 2 3 2 4
51 3 3 2 3 2 4
52 3 3 2 3 2 4
53 3 3 2.00 3 1 4
54 3 3 2.00 3 1 4
55 3 3 3 3 2 4
56 2 3 2 3 2 4
57 3 4 3 4 2 4
58 3 4 3.00 4 1 4
59 4 4 4 4 2 4
60 3 4 3.00 4 1 4
61 3 3 3.00 3 1 4
62 3 3 3 2 2 4
63 3 3 3.00 2 1 4
64 3 3 4 4 2 4
65 3 3 3 3 2 4
66 3 3 3.00 3 1 4
67 3 4 3.00 3 1 4
68 3 3 3.00 3 1 2
69 3 2 3.00 2 1 2
70 4 3 3 4 2 2
71 3 2 3 3 2 2
72 3 2 3 3 2 2
73 3 3 3 3 2 2
74 3 3 3 3 2 2
75 3 3 2.00 3 1 2
76 3 3 3.00 3 1 2
77 3 4 3.00 3 1 2
78 2 2 2.00 2 1 2
79 3 4 4.00 4 1 2
80 3 3 2.00 3 1 2
81 3 4 3.00 4 1 2
82 4 4 4.00 3 1 2
83 3 3 3.00 3 1 2
84 4 4 4.00 4 1 2
85 4 4 3.00 4 1 2
86 5 5 5 5 2 2
87 5 4 5.00 4 1 2
88 3 4 4.00 3 1 2
89 4 4 4.00 5 1 2
90 2 3 2 3 2 1
91 1 1 1 1 2 1
92 1 2 1 2 2 1
93 1 4 1.00 3 1 1
94 1 1 2 1 2 1
95 3 3 3 3 2 1
96 2 3 3 1 2 1
97 3 3 3.00 3 1 1
98 1 2 1 3 2 1
99 3 2 3 3 2 1
100 4 5 3.00 4 1 1
101 2 3 2 2 2 1
102 3 4 4 3 2 1
103 3 4 3.00 4 1 1
104 3 3 2.00 3 1 1
105 3 3 2 3 2 1
106 4 4 4 4 2 2
107 3 4 3.00 3 1 3
108 2 2 2 2 2 2
109 3 3 3 3 2 2
110 1 1 3.00 3 1 2
111 3 3 3 4 2 2
112 4 3 3.00 4 1 2
113 4 2 1.00 3 1 2
114 2 2 2 3 2 2
115 4 4 3.00 4 1 2
116 3 3 3.00 3 1 2
117 3 3 2.00 3 1 2
118 3 3 3.00 4 1 2
119 3 3 3 4 2 2
120 4 3 3 4 2 2
121 3 3 3.00 3 1 2
122 2 2 1.00 1 1 2
123 3 4 4.00 4 1 2
124 3 3 3.00 3 1 2
125 2 2 3.00 2 1 2
126 3 3 3.00 3 1 2
127 3 3 3 4 2 2
128 3 2 3 5 2 2
129 2 3 2 3 2 2
130 3 3 3.00 3 1 2
131 3 3 3.00 3 1 2
132 3 3 3.00 3 1 2
133 3 3 4.00 4 1 2
134 4 4 4 4 2 2
135 3 5 5.00 4 1 2
136 3 2 3 3 2 2
137 3 3 3 3 2 2
138 2 2 2.00 2 1 2
139 3 3 3.00 3 1 2
140 3 3 3.00 3 1 2
141 2 4 1.00 2 1 2
142 3 3 3.00 3 1 1
143 3 3 3.00 3 1 1
144 3 3 2 3 2 1
145 4 4 2 3 2 1
146 3 3 2 3 2 1
147 3 4 3 4 2 1
148 3 3 2.00 3 1 1
149 3 4 3 4 2 1
150 4 3 4.00 3 1 1
151 2 2 3 3 2 1
152 4 4 4 4 2 1
153 3 4 4.00 4 1 1
154 3 3 4.00 4 1 1
155 3 2 2.00 3 1 1
156 4 2 3.00 1 1 1
157 3 4 3 3 2 1
158 3 3 3.00 4 1 1
159 3 3 3 3 2 1
160 2 5 2.00 5 1 1
161 3 4 3.00 4 1 1
162 3 3 3.00 3 1 1
163 3 4 3.00 4 1 1
164 3 3 3.00 3 1 1
165 2 3 3.00 3 1 1
166 3 3 3.00 3 1 1
167 4 4 3.00 4 1 1
168 4 4 4 4 2 1
169 3 1 2 2 2 1
170 3 2 3 2 2 1
171 3 2 3.00 3 1 1
172 3 4 2 3 2 1
173 3 3 3 3 2 1
174 3 3 3 2 2 1
175 3 3 2.00 3 1 1
176 3 4 2 3 2 1
177 2 2 2 3 2 1
178 3 3 3 3 2 1
179 1 1 1.00 1 1 1
180 3 3 3.00 3 1 1
181 3 3 3.00 3 1 1
182 4 5 3.00 4 1 1
183 4 2 4.00 4 1 1
184 4 4 4.00 4 1 1
185 2 3 3.00 4 1 1
186 3 4 4.00 4 1 1
187 3 3 3 4 2 1
188 3 3 3 4 2 1
189 3 3 2 3 2 1
190 3 3 3 3 2 1
191 3 2 1 3 2 1
192 3 3 3 3 2 1
193 4 4 3.00 4 1 1
194 3 3 3 3 2 1
195 3 3 4 4 2 1
196 3 4 3.00 3 1 1
197 2 1 3.00 3 1 1
198 2 3 2.00 2 1 1
199 3 4 3.00 3 1 1
200 4 3 4.00 5 1 1
201 3 3 3.00 3 1 1
202 2 2 2.00 3 1 1
203 3 3 2.00 3 1 1
204 3 4 3.00 3 1 1
205 1 2 1.00 1 1 1
206 3 4 3.00 4 1 1
207 3 4 3 3 2 1
208 2 1 1.00 3 1 1
209 2 2 2 2 2 4
210 3 4 4 4 2 1
211 3 4 4 4 2 1
212 4 4 3 3 2 1
213 4 3 3.00 3 1 1
214 1 2 2.00 3 1 1
215 3 3 2.00 3 1 1
216 3 3 3.00 3 1 1
217 3 3 3.00 3 1 1
218 3 3 3 3 2 1
219 3 3 2 3 2 1
220 3 2 3 5 2 1
221 3 3 3 3 2 1
222 3 3 3.00 3 1 1
223 2 2 2 3 2 1
224 3 4 3.00 4 1 1
225 3 3 2.00 3 1 1
226 2 2 3 3 2 1
227 3 2 4.00 3 1 1
228 3 4 3 4 2 1
229 3 3 2.00 3 1 1
230 3 3 3.00 3 1 1
231 3 4 4 3 2 1
232 3 3 4 3 2 1
233 2 3 4 3 2 1
234 3 2 3.00 3 1 1
235 4 4 3.00 4 1 1
236 2 2 3.00 2 1 1
237 2 3 3.00 3 1 1
238 3 3 3.00 3 1 1
239 4 4 3.00 4 1 1
240 3 5 4.00 2 1 1
241 3 3 3.00 3 1 1
242 3 3 4.00 3 1 1
243 3 4 3.00 3 1 1
244 3 3 3.00 3 1 1
245 4 4 3.00 3 1 1
246 4 4 3.00 4 1 1
247 2 2 3 2 2 1
248 3 3 4.00 4 1 1
249 2 2 2.00 2 1 1
250 5 5 5.00 5 1 1
251 3 3 3 4 2 1
252 3 3 3.00 3 1 1
253 3 3 4.00 4 1 1
254 3 3 3.00 3 1 1
255 3 3 3 3 2 1
256 2 3 3 2 2 1
257 3 3 2 3 2 1
258 3 3 2 2 2 1
259 3 3 3 4 2 1
260 1 2 2 2 2 1
261 3 4 3 4 2 1
262 2 3 3 1 2 1
263 3 4 3.00 3 1 1
264 3 3 3 3 2 1
265 3 3 2.00 4 1 1
266 3 4 2.00 5 1 1
267 3 4 2 3 2 1
268 4 4 4 4 2 1
269 2 2 3.00 3 1 1
270 3 3 3 3 2 1
271 3 4 3 3 2 1
272 3 3 3 4 2 1
273 4 4 4 4 2 1
NATIONLAITY
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
1
2
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
2
1
1
1
1
2
1
1
2
1
1
2
1
1
1
1
1
2
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
2
1
2
2
2
2
2
2
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
2
2
2
2
2
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
2
2
1
1
1
1
1
1
1
1
2
1
2
1
2
2
2
2
1
1
1
1
1
2
1
1
2
1
1
1
1
2
2
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Codes
Satisfaction.1:To what degree would you rate your overall satisfaction with the UNIVERSITY?
Satisfaction.2: I feel that my experience with UNIVERSITY has been enjoyable and I like life style at the UNIVERSITY.
Satisfaction.3: To what degree would you rate your level of satisfaction with the quality of service at the UNIVERSITY?
Saticfaction 4: To what degree would you rate your level of satisfaction with the overall study experience?
Gender : Male: 1 , Female: 2
Level : Degree: 1 , Diploma: 2 , Degree Transfer : 3, Pre-University : 4

Likert Scale : Very low 1, Low 2, Moderate 3, High 4, Very High 5

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