Republic of the Philippines

Department of Education
DepEd Complex, Meralco Avenue, Pasig City

REVISED SENIOR HIGH SCHOOL CURRICULUM

COMPUTER SYSTEM SERVICING
(TECHNICAL PROFESSIONAL)
Grade 11/12
 COMPUTER SYSTEMS SERVICING

(320 Hours)

Number of Hours/quarter: 80 hours

Number of Hours/week: 8 hour
Course Description:
This course equips learners with competencies in setting up, configuring, and maintaining computer systems, networks, and
servers. It also fosters problem-solving skills and promotes efficient practices in IT service management. Learners will also
explore business and service opportunities in the IT industry, preparing them for roles in entrepreneurship, freelancing, and
managed IT services. Upon completion, learners are eligible to take assessments to earn certifications leading to higher
education and careers in the electronics industry.

QUARTER I

CONTENT STANDARD The learners demonstrate an understanding of concepts and principles in setting up computer
systems.

PERFORMANCE The learners perform setting up computer systems adhering to occupational health and safety
STANDARD standards.

LEARNING COMPETENCIES CONTENT

The Learners…
 Fundamental Concepts in Computer Systems Servicing
1. discuss fundamental concepts of computer systems • Trends in Computer System Servicing
servicing • Tools, Equipment, and Materials
• OHS Standards and 5S/8S Principles

Career and Business Opportunities in Computer Systems

Servicing

• Career Opportunities
• Business Opportunities
o Services Costing and consulting
o Computer Repair Shop
o Repair Services
o Computer Accessories and Parts Retail

2. discuss elements of computer systems Computer Systems Elements

• Types and Parts of a Computer
• System Unit Parts and its Functions
• System Software
o Operating system
o Device drivers
o Utility software
o Firmware
o Boot loaders
o File management system
• Application Software
o Productivity Software
o Database Software
o Multimedia Software
o Web Browsers
 • Peopleware
• Procedure/Dataware

3. perform disassembly and assembly of computer Computer disassembly and assembly procedure
hardware
4. create portable bootable device Preparing Application and System Software
• Creating ISO image File
Creating Bootable Device
• Use third party application
• Use DOS Command
5. perform installation of system software and Installation of Operating System and Application Software
application software • BIOS/UEFI Configuration
• Install Operating System
• Disk Management
• Device Drivers
• Install System Drivers
• Install application software

6. perform computer testing and documentation Computer Testing and Documentation

• Stress Test / Burning Test
• Reporting and Documentation Process
QUARTER II
CONTENT STANDARD The learners demonstrate an understanding of the principles of setting up a computer
network.
PERFORMANCE The learners perform installation, configuration and testing of computer networks with
STANDARD ooccupational health and safety standards
Learning Competencies Content
The learners…
1. discuss the concepts of computer network Computer Network Concepts
• Types of Networks
o Topology
o Advantages and Disadvantages of Network Topology
o Peer to peer and client server
• Network Architecture
• IP Addressing
• IPV4 vs IPV6
• Network Devices

2. perform setting up of computer network Setting Up Computer Network

• Network Mapping
• Types of Cables
• Terminating and testing Ethernet Cable
• Cable installation
• Cable Management (Network Rack/Server Cabinet)
• Router/Access Point/Repeater Configuration
• Managed/Unmanaged Switch

3. perform network testing and documentation Network Testing and Documentation

 • Connectivity test
• Reporting and Documentation Process

QUARTER III

The learners demonstrate an understanding of principles in setting up computer servers.

CONTENT STANDARD

PERFORMANCE The learners perform setting up of computer server.

STANDARD

Learning Competencies Content

The learners…
Server Management
1. discuss the concepts of server management
• Types and Functions
• Relationship
• Network Operating Systems (NOS)
Server Installation
2. perform server installation • Network Operating System Installation
• Server Manager
o Interface, Features, and Roles.
o Overview Basic Server Roles
o Server Initial Configurations
Active Directory Domain Services (ADDS)
3. perform Installation of Active Directory Domain • Key Concepts
Services (AD DS) o Objects and attributes
o Organizational Units
 • Installation
o Create Organizational Unit (OU)
o Create User Accounts
o Create Groups

4. perform installation of Domain Name System (DNS) Domain Name System (DNS) Services
services. • Domain Name System (DNS) Key Concepts
• Install DNS Services
o Forward and Reverse Lookup Zones
5. perform installation and configuration of Dynamic Dynamic Host Configuration Protocol (DHCP) Services
Host Configuration Protocol (DHCP) Services. • Key Concepts
• Installation procedures
• Configuration
o Scope
o IP Address Range
o Subnet Mask
o Exclusions
o Lease Duration
6. perform installation and configuration of File and File and Storage Services
Storage Services • Key Concepts
• File Server Resource Manager
• Installation procedures
• Configuration
o Folder Redirection
o Network drive map
7. perform install and configuration of Web Servers Web Servers Internet Information Services (IIS)
Internet Information Services (IIS). o Basic Architecture
o Core Components
o Key features
 o Installation
8. perform installation of Print and Document Services Print and Document Services
o Printer deployment
9. perform installation of remote desktop services Remote Desktop Services
• Installation procedures
• Types
o Remote desktop session host
o Remote Desktop Web Access
o Remote Desktop Gateway
Quarter IV
Content Standard The learners demonstrate an understanding principle in troubleshooting, repairing and
maintaining computer systems, network and servers

Performance Standard The learners perform the process in troubleshooting, repairing and maintaining computer
systems, networks and servers.
Learning Competencies Content

The learners…
1. perform troubleshooting and repairing of computer Troubleshooting & Repairing computers
systems • Compatibility Issues: Hardware vs Software.
• Display problems
• Power Supply issues
• Overheat
• Low Performance
• Hard Drive Issues
Troubleshooting & Repairing Laptops
• LCD/LED Replacement
• Keyboard Replacement
• Hard Drive Replacement/Upgrade (Cloning)
• RAM Replacement/Upgrade
• Battery replacement
• Software problems:
o Operating Systems
o Drivers
 o Applications
o Viruses and malwares
2. perform troubleshooting and repairing of computer Troubleshooting and repairing Computer Network
network • Network problems
o No internet connection
o Slow internet connection
o Wi-fi problems
• Network connectivity checking procedures and
techniques
o Ping
o Netstat
o IP Config
o Traceroute
o NSlookup
3. perform troubleshooting and repairing of computer Troubleshooting and Repair Computer Server
server o Network Outages
o DNS Issues
o High Network Traffic
o NOS Errors
o Application Errors
o Security Vulnerabilities
4. perform maintenance of computer systems Computer Systems Maintenance
• Hardware maintenance
o Cleaning
o Physical checks
o Upgrade
• Software maintenance
 o Operating system updates
o Software updates
o Uninstall unused program
• Data maintenance
o Backups
o Disk cleanup
o Defragmentation
o Check disk
• Security Maintenance
o Antivirus update
o Password update
• Performance Maintenance
o Startup programs
o Resource monitoring
o System optimization
5. perform maintenance of computer networks Computer Network Maintenance
• Monitoring Network Performance
o Continuous monitoring
o Performance analysis
o Optimization
• Maintaining Network Hardware
o Regular inspection
o Cleaning and upkeep
o Firmware updates
o Hardware upgrades
• Managing network software
• Ensuring network security
6. perform maintenance of computer servers Maintaining Computer Server
• Monitoring server performance
• Maintaining server hardware
• Updating server software
• Managing server security
• Backing up server data
• Optimizing server performance
7. prepare documentation and reporting on maintenance Documentation and Reporting
of computer systems, servers and networks. • Job service order forms or checklist
• Types of job order/service
8. develop a business plan proposal • Market Analysis
• SWOT Analysis
• Feasibility
GLOSSARY

Access Point: A device that allows wireless devices to connect to a wired network, expanding the network's reach.

Application Software: Programs designed for end users to perform specific tasks, such as word processing or data
management.

Backups: Copies of data stored separately to prevent loss in case of hardware failure or other issues.

Cable Management: The practice of organizing and maintaining cables within a network, often using racks or cabinets to
ensure safety and efficiency.

Cloning: The process of creating an exact copy of a hard drive or other storage device for backup or migration purposes.

Computer Network: A collection of interconnected computers that can share resources and communicate with one another.

Connectivity Test: A procedure used to determine if devices on a network can successfully communicate with each other.

Defragmentation: The process of reorganizing fragmented data on a hard drive to improve performance and access speed.

Documentation: The process of creating and maintaining records about network configurations, devices, and changes, which
is essential for troubleshooting and management.

DNS (Domain Name System): A system that translates human-friendly domain names into IP addresses that computers use
to identify each other on the network.
Firmware: Software that is permanently programmed into hardware devices, providing low-level control for the device's specific
hardware.

Hardware: The physical components of a computer system, such as the monitor, keyboard, and internal parts like the CPU
and motherboard.

Malware: Malicious software designed to harm, exploit, or otherwise compromise a computer system.

Network Architecture: The design and structure of a network, including its physical and logical layout, which determines
how devices communicate with each other.

Network Connectivity: The ability of a computer or device to connect to a network and communicate with other devices.

Network Traffic: The amount of data being transmitted over a network at any given time, which can affect performance and
speed.

Optimization: The process of making a system or component as effective and functional as possible.

Operating System: The primary software that manages computer hardware and software resources, providing a user interface
and controlling system functions.

Overheating: A condition where a computer's internal temperature rises to a level that can cause damage to components.

Reporting Process: The systematic method of documenting and communicating findings from network tests or assessments.

Resource Monitoring: The process of tracking and managing the usage of a computer's resources, such as CPU, memory,
and storage.

System Unit: The main body of a computer, housing critical components like the motherboard, CPU, and power supply.

Terminating: The process of preparing the end of a network cable to ensure proper connectivity and signal transmission.
Unmanaged Switch: A basic network switch that operates without configuration, allowing devices to connect easily but lacks
advanced management features.
REFERENCES:

Technical Education and Skills Development Authority (TESDA). Training regulations (TR): Computer system servicing NC II.

Technical Education and Skills Development Authority (TESDA). (n.d.). TESDA Online Program: Computer system servicing
NC II. https://e-tesda.gov.ph/course/index.php?categoryid=16