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The document provides sample questions for a process mapping exam, which consists of 18 questions similar in structure and level. It includes multiple-choice questions about process mapping symbols, BPMN, swim lanes, and gemba walks, along with the correct answers at the end. The exam must be completed in 60 minutes.

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Rubie Ramilo
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20 views

SAMPLE+QUESTIONS+EXAM+PROCESS+MAPPING+EXPERT+-+Copy

The document provides sample questions for a process mapping exam, which consists of 18 questions similar in structure and level. It includes multiple-choice questions about process mapping symbols, BPMN, swim lanes, and gemba walks, along with the correct answers at the end. The exam must be completed in 60 minutes.

Uploaded by

Rubie Ramilo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAMPLE QUESTIONS PROCESS MAPPING EXAM

Below you will find a number of sample questions for the process mapping exam. The actual exam
contains 18 questions that are similar to these sample questions in terms of structure and level. You
have 60 minutes to complete the actual exam. The answers to these sample questions can be found
at the end of this document.

QUESTION 1

What is the meaning of this symbol?

A: Data

B: Document

C: Decision

QUESTION 2

What is the meaning of this symbol?

A: Data

B: Sub process

C: Database

QUESTION 3

What is the best description of swim lanes?

A: Swim lanes divide complicated and less complicated parts of a process.

B: Swim lanes divide the process over various groups such as for instance customer and supplier.

C: Swim lanes divide a process into two parts, one part consisting of non value adding activities and
one part consisting of value adding activities.
QUESTION 4

Which of the following statements is true?

A: The acronym BPMN stands for Business Project Manufacturing Notes.

B: BPMN is more widely used in the business world than classic process mapping.

C: BPMN has some unique symbols that are not used in classic process mapping.

QUESTION 5

Which one of the following statements is true?

A: BPMN is generally easier and quicker to learn than classic process mapping.

B: BPMN was created around the year 1900.

C: Classic process mapping is more widely used in the world than BPMN.

QUESTION 6

What does it mean when you do a gemba walk?

A: You create swim lanes.

B: You actually visit the places where your process occurs and experience the process.

C: You calculate the time spent on NVAA (or non value adding activities) in a process.

QUESTION 7

Which of the following descriptions comes closest to a VAA?

A: A process step that involves more than one person.

B: A transformation of a resource into something else.

C: Something is being transformed and the customer is willing to pay for it and it is done correctly the
first time.
ANSWERS

1A

2B

3B

4C

5C

6B

7C

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