IQAC handbook
IQAC handbook
2019-20
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The IQAC Manual offers a set of guidelines and the processes to facilitate the functioning of the
IQAC. It aims to improve quality of teaching, learning and research in institutions. It covers almost
every aspect of operations of the quality assurance process within the institute and defines a
comprehensive set of policy instruments and concepts to introduce an effective internal QA system.
This also includes various useful QA guidelines for faculties and administrators.
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Table of Contents
Particulars Page no.
1. Introduction 4
2. Role of IQAC 7
3. Quality Assurance Areas 11
4. Key initiatives of IQAC 15
5. Strategic Goals and Quality 17
4.
6.
5. Academic Audit 21
indicators
7. Guidelines for the Quality 23
8. Sample Formats 24
Improvement
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1. INTRODUCTION
The recent changes in the realm of higher education, in keeping with national educational reforms
and the challenges brought in by globalization, necessitates to actively engage in the development
and implementation of quality benchmarks in all their key performance areas. The Institute was
established in 2004 as a part of JSPM group with the aim is to impart good education and to develop
the complete personality of the students with an emphasis on moral values. The institution strives
hard to shape the students in a way they will be an asset to the community and nation at large. To
sustain its standards in education, institute has established the Internal Quality Assurance Cell (IQAC)
on 1st October 2016 to institutionalize the process of quality enhancement and sustenance in all the
key areas.
IQAC functions as a central point for strategizing various Quality plans that relates to the faculty as
well as the students of the institute. As rightly quoted by John Ruskin “Quality is never an accident;
it is always the result of intelligent effort.”
Establishment of quality assurance system in higher education is a global concern now. There is a
growing demand for quality assurance (QA) mechanisms at national, regional and global levels. Over
the years, it is observed that there is an increase in the number of HE institutions and increased
involvement of external stakeholders through changes in governance structures. The higher education
institutions around the world have been introduced to quality assurance system internally with formal
institutional approach and documentation. This has been done with the establishment of quality
assurance agencies like accreditation bodies at the national level.
1. Integrity :Integrity is the exercise of being truthful and showing a reliable and uncompromising
devotion to strong ethical principles and values. We practice a shared decision-making process and
promote trust through professional courtesy and fair treatment. Imbibe values of the institution
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through dedication to one’s work.Conduct all activities in an ethical manner. Commit to practices that
are fair, honest, and objective in dealing with students, faculty members, staff, and stakeholders at all
the levels of the community.
2. Respect Respect is the essential foundation for working collaboratively. Institute recognizes the
expertise of teaching and non-teaching staff and respect their contribution towards the institution.
Institute value and respect the efforts of the staff as they contribute to the wellbeing of the society.
Day to day interactions with students, colleagues, parents and other stakeholders are conducted
honorably and respectfully.
3. Diversity Institute believes in diversity and promote respect to all cultures by adopting inclusive
work environments where people are valued for their cultures, experiences, skills, knowledge and
capabilities. Institute provides culturally inclusive and responsive services to all the stakeholders.
Institute encourages students to express the diversity on various occasion. People from various parts
of the country are given opportunity to serve institution and contribute in varied ways.
4. Excellence We strive for excellence in all our academic pursuits. We are committed to innovation
in our teaching, research, and outreach to our communities. We commit to continuous self-
improvement to achieve excellence in all our endeavors. We encourage our staff and students to strive
to achieve their best. Dedication and practice is one, which helps us to surpass the ordinary standards,
We continuously evaluate and improve programs, services, systems, and policies pursue excellence.
We provide excellent learning environment that lead to the acquisition of knowledge and skills
necessary to achieve, career advancement, personal enrichment, leadership, and service to the
community.
5. Quality Institution maintains good and high standards in teaching & learning, student centric
support, encouragement for overall development of students and staff. We gear up ourselves to the
changing needs of the society. We encourage creativity, innovation, and foster a learning environment
that ensure program quality. To strengthen the overall effectiveness of curriculum, instructional
delivery, and operations, excellent infrastructure is provided.
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1.4 QUALITY IN EDUCATION
The graduates must come out of the institute/university equipped with requisite qualifications and
skills that the society and the country need for achieving higher economic growth and prosperity.
Here quality of graduates has been defined as, fitness of purposes (Woodhouse, 1999). Quality
education includes (UNICEF, 2000):
1. Quality of learners with commitment and interest to explore their potentials maximizing the
learning opportunities;
2. Environments that are healthy, safe, protective and gender-sensitive, and provide adequate
resources and facilities;
3. Content that is reflected in relevant curricula and materials for the acquisition of basic
skills, attitude and knowledge referring for life;
4. Processes through which effective and student centered teaching learning and meaningful
assessment to facilitate attainment of learning and reduce disparities; and
5. Outcomes that encompass knowledge, skills and attitudes, and are linked to national goals
for education and positive participation in society.
Quality comes out of a well-structured process or system. This system refers institutional
arrangements including infrastructure, evidence of good practices, and guiding principles for
education. Quality assurance process determines whether the graduates achieved the predetermined
standard in terms of knowledge, skills, attitudes and values that addresses the expectations of the
stakeholders. The quality assurance process includes, designing academic programs with specific
Learning Outcomes, strategies, implementation, and systematic review of the process to measure the
effectiveness and continuous improvement.
Performance Indicators are key instruments for measuring the progress of planned activities1. IQAC
is responsible to introduce and implement the QA process within the university. Performance of the
IQAC in conducting the activities and progress in attaining the specific objectives will be measured
by using the pre-determined performance indicators based on work plan milestones.
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2.Role of IQAC
Internal quality assurance system is composed of the arrangements within the institution to provide
assurance of learning with confidence. Everybody working in an institution must be responsible and
accountable to develop the quality culture. The implementation of internal QA mechanisms would
create a sense of responsibility and a new awareness of process approach throughout the institution
(Colin, 2006).
Figure 1
• To measure and document actual performance, determine deviations and provide feedback
for improvement
• To establish quality circles in the various Schools of the University and guide their
functioning
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• To Promote a process of continuous improvement of the institute
• Creating Action Plan for the smooth conduct of academic activities throughout the year.
• Development and maintenance of institutional database through MIS for the purpose of
maintaining /enhancing the institutional quality;
• Arrangement for feedback response from students, parents and other stakeholders on quality-
related institutional processes; submitting Action Taken Report to the management for
meaningful changes to be brought in order to make the existing system more relevant, objective
and transparent
• Encouraging faculties to use modern technology in teaching like ICT integration, MOODLE
• Preparation of the Annual Quality Assurance Report (AQAR) as per guidelines and parameters
of NAAC, to be submitted to NAAC.
• Motivating the faculty to acquire Ph.D. and engage in research activities for the benefit of
society.
• MOU with reputed Academic institute and industries to enhance research activities, resource
sharing, training of students.
• Acting as a nodal agency of the Institution for coordinating quality-related activities, including
adoption and dissemination of best practices;
“To imbibe global standards of excellence in endeavors of Institute and to adhere with accountability
towards society through best practices and techno economic prudence”.
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2.4 Composition of IQAC
The composition of IQAC has internal as well as some eminent external experts well known in
their chosen domain of expertise. They attend IQAC meetings and give valuable suggestions.
They are invited as experts to the departmental presentations. The composition of the IQAC is
as follows:
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To coordinate the quality-related activities of the institution
To coordinate in preparation of the Annual Quality Assurance Report (AQAR) to be
submitted to NAAC based on the quality parameters.
To coordinate the timely and efficient execution of the decisions of IQAC committee.
Ensure heightened level of clarity and focus in institutional functioning towards quality
enhancement
Ensure internalization of the quality culture
Ensure enhancement and integration among the various activities of the institution and
institutionalize good practices Provide a sound basis for decision-making to improve
institutional functioning
Act as a dynamic system for quality changes in the Institute
Build an organized methodology of documentation and internal communication.
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3.Quality Assurance Areas
3.1 IQAC areas : IQAC plays vital role in improving quality of academic and
administrative processes and practices. It sets the benchmarks for various academic and
administrative activities of the institution and every department will adhere to achieve the
same. IQAC ensures quality enhancement at institute and develop quality culture in the
institution. Ensure enhancement and coordination among various activities of the institution
and disseminate good practices. Build an organized methodology of documentation and
internal communication. It also acts as an apex at institute level and helps in adopting and
dissemination of best practices.
A. Academic Monitoring:
1.Curriculum :IQAC will facilitate the integration of the procedure in redesigning and modernizing
the curricula to accommodate the job market requirements. The curriculum plays a crucial role in
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achieving the mission and objectives of the institute including intended learning outcomes and overall
effectiveness of the programs. Review process and involvement of major stakeholders with special
attention to achievement of LOs, employability of the graduates, course evaluation by respective
course teachers, identifying gaps and lapses in existing curriculum through curriculum alignment,
initiative to close the gap;
2. Teaching learning method, in fact, sets the stage for everything in terms of learning outcomes.
Efforts in this area pay great dividends in terms of attainment of learning goals and quality of
education as well. Attainment of learning goals depends on the role and involvement of students and
teachers in the process. Teachers need to be diligent in transferring new knowledge to the students
effectively so that the goal of teaching succeeds. The teachers should use innovative teaching
techniques to make the students keen, focused and interested to learn the subjects taught, and are able
to maintain a scholarly approach for engaging students in academic activities.
3.Use of Lesson plan: Use of lesson plan is a growing practice in teaching learning internationally.
It specifies the subject matter to be taught, learning objectives and assessment of that learning for
each and every class. As a result, at the beginning of a session students become very clear regarding
what will be taught, how it will be taught, how the attainment of learning will be assessed and subjects
they supposed to learn.
4.Technology integration: In this age of information technology work has become increasingly
computer centric. As such, technology integration in teaching is very critical for quality in education.
Technology integration in teaching learning will make it a lot easier and more effective to
communicate ideas and complex subjects meaningfully in class rooms. In addition, use of technology
in teaching will encourage students to access e-resources for studying, use computer for academic
preparation and IT devices for problem solving. To achieve this ,IQAC recommandes faculty
development programs to upgrade skills.
5.Skill Development Mechanism: It is required to keep in mind that education is all about to gain a
set of skills. Such skills will make the graduates competent to face the reality of life, to develop the
attitude of lifelong learning and to contribute in the socioeconomic development of the country. As
such, teaching learning should not be confined within the class room only. Classroom learning is not
enough to develop the desired skills. IQAC helps department to prepare comprehensive skill
development plan incorporating the curricular, co-curricular and extra-curricular activities.
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6. Student performance Assessment Student Assessment is comprised of a set of activities to
measure the attainment of learning outcomes. Assessment is a systematic process of collecting,
analyzing and interpreting information to determine the extent to which learning objectives have been
achieved. Assessment creates a basis for judgment on the performance of student. Thus, effective and
appropriate performance assessment approach is very important to judge the level of attainment of
learning outcomes and skill development. It needs to be confirmed that students are well informed
about the criteria, processes, techniques, tools and rubrics that will be used to assess performance.
Student performance assessment approach must be focused on higher order learning.IQAC take
regular feedback from students and department on assessment and evaluation strategy
B. Training & Placement: Quality of graduates is mostly measured by the employability and extent
of contribution to the organizations, community and national development.. All types of jobs are not
necessarily suitable for all students. Career counseling and placement arrangement may play a very
critical role to get the right job opportunities and selecting suitable career path. IQAC review training
and placement activities to make sure students are getting guidance for higher education and career
enhancement.
C. Academic Audit In addition to the self-assessment quality assurance uses internal audit as the tool
for monitoring the implementation of policies and evaluate the performance of the faculties and
departments. Quality assurance audits are performed in order to ensure that the systems are in place
and are being followed properly. The IQAC shall conduct internal audit on a regular basis to ensure
that the activities of the faculties and departments comply with the quality assurance framework and
standards. During the audit the IQAC will collect all relevant information pertaining to the various
activities of the concerned department or faculty, analyze the information collected for producing a
comprehensive report. The faculty or department shall take the necessary steps to act upon the points
raised in the report for the effective management of quality assurance at the faculty or department.
D. Community Services: The quality assurance system needs to ensure that the institute makes a
significant contribution to the community, to the society and to the country. Community involvement
is an effective way of understanding the social issues and working with people. Community
involvement aims to improve students‟ knowledge, skills and confidence and organizational ability
and resources. Community involvement makes an important contribution towards promoting lifelong
learning, social inclusion and active citizenship. IQAC shall arrange program through NSS to
inculcate sense of commitment and responsibilities toward society
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E. Empowerment of staff:
It is to be ensured that the staffs of all categories including academic, support, technical and
administrative are adequate and skilled to meet the requirements of academic standards and
strategies of teaching learning. Quality assurance recognizes the importance of training and
development. Training is very important to enhance the professional skills of the staff and to
keep them up-to-date with best practices in quality assurance. Institute has a well-organized
staff development policy and programs for its implementation.
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4.Key initiatives of IQAC
Each faculty submits a faculty appraisal form and the same are consolidated by the Head of the
Department. The Strength and Weakness of the faculty member in all the criterions are analyzed by
the Head of the Department and the Head of the Institute and the same will be conveyed to the faculty
member for further improvements. The self-appraisal scores with the recommendations of the Head
of the Department and the Head of the Institute will be considered by the management for career
advancements
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Public Access System (Web OPAC), Digital Library, Computer Based Retrieval of information,
Institutional Repository, Reprography, Scanning, Laser Printing etc have been deployed for
maximum access to the library collection.
Upgrading academic and administrative processes is a continuous endeavor for the institution. As per
the recommendation of IQAC, a standardized Academic and Administrative audit process is
introduced from the year 2016-2017 with an objective of self and external evaluation and sustenance
initiatives for maintaining quality.
A standardized format was prepared taking in to consideration all the aspects of academic and
administrative inputs like departmental profiles, students’ profile, workload, research details and
teaching and evaluation processes. It also includes assessment of teachers by higher authorities in
areas of qualification, punctuality, regularity, accountability etc. Proforma for administrative
departments included information related to different sections handling admission, examination,
stores, maintenance, accounts, salary, appointments, promotions, administration, and scholarships.
Library and laboratories audit proforma included related details of timings, various facilities / services
provided, administration, etc.
As part of green initiatives, activities to promote ecofriendly measures are undertaken. Energy
Auditing was conducted in the academic year 2019-20 with an objective of creating awareness
regarding energy conservation and to find out means of reduction energy wastage. simple measures
like using two sides of paper for printing, using waste paper for rough work, only using the lights/fans
needed, shutting off lights in unused rooms etc are also practiced.
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5. Strategic Goals and Quality indicators
The Internal Quality Assurance Cell (IQAC) along with (AMC) keeping in mind Vision and Mission
statements as highest in the hierarchy of strategic intent. IQAC has prepared a strategic plan to
enhance the academic, research, consultancy, extension, outreach, co-curricular and extra-curricular
activities as against the set progress indicators and recommend the augmentation of necessary
infrastructural facilities for achieving the long term goals and objectives of the department. These
targets have been set with extensive consultation with all stakeholders – Faculty, student, alumni,
parent and employer.
IQAC observe the following parameters to measure the performance of each department
Academic calendar
Teaching learning Plan
Development of learning outcomes
Development of e-content and its dissemination
Use of ICT in content delivery
Assessment plan to achieve outcome
Continuous assessment to measure outcomes
Corrective measure to improvement teaching
Evaluation parameters and benchmarking
3. Research culture
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Dedicated research lab
Publishing Journals with Scopus and SCI indexing.
Research proposals
funding received from different agencies
Tie up with research organizations
Patent filing
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Identifying best practices
Formation of committees for effective functioning
Annual report preparation &submission
Plantation
Rain water harvesting
Renewable Energy harvesting
Hygiene, solid waste management (zero plastic usage, dry & wet refuse)
Recycling waste water
After approval of Strategic development objective by Governing Council the next step is its
implementation. When being implemented, the progress of strategy shall be measured from time to
time. Hence the measurable success indicators are clearly defined out in the implementation
document. The IQAC along with other cells will be the custodian for strategic plan and its
deployment.
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5.3 MONITORING OF STRATEGIC PLAN
The implementation of strategic plan will be monitored time to time by the Academic council through
periodic review. The institution assesses the outcomes of the measurable indicators for different
strategic development plan through a well-structured appraisal system. Each year the programme
heads collects and consolidates the academic performance indicators from each faculty members. The
IQAC will prepare the detailed progress report and present it in the Academic council meetings.The
benchmarking of quality standards and it’s monitoring, evaluation of attainment will be carried out
by the IQAC independently. The IQAC will report the findings to the Academic council directly.
With thorough analysis of outcomes and based on IQAC report, the Academic council will
recommend the corrective actions, need of refinement of processes and deployment of resources. All
these reports will be forwarded for further discussions and approval of Governing council.
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6.Academic Audit
Quality assurance refers to the assessment and evaluation of ongoing processes, it monitors whether
the system is properly working or not, and keeps the system on right track. Evaluation and assessment
forms the basis of decisions to guide the quality assurance mechanism towards the achievement of
objectives and mission.
The Institute has systematic and comprehensive approach towards monitoring and enhancing quality
of teaching learning process. The major focus of academic audit is to bring quality in major academic
processes through structured approach.
The academic audit process assesses how departments and faculty members organize their activities,
utilize the available resources and coordinate the teamwork to provide best learning experience to the
students.
Stages in Audit
Conducting an audit usually comprises three stages, namely, pre-audit planning, conducting the audit
and post-audit. These stages are described below:
7.1.7.1 Pre-Audit Planning
Planning for an audit is crucial to ensure that it is effectively carried out. IQAC‟s plan for an audit
will include:
IQAC shall prepare proposal for an audit/review of a specific faculty/department
Timeline for the audit exercise from pre-audit planning to the submission of the final report;
Select Members of the audit panel and terms of reference.
Issue appointment letters to members of the audit panel with the terms of reference;
Conduct an audit briefing for panel members.
notifying the faculty or department to be audited:
IQAC shall inform the faculty/department/entity to be audited to take the necessary actions to make all
required documents available for the audit as well as make other arrangements as required.
The faculty/department/program offering entity shall update all documents such as course
files using prescribed guidelines.
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Collect all relevant documents – student files and records, assignments, practical note books,
question papers, sample answer scripts and such other documents related to the audit or as
applicable.
Arrange for interviews with selected staff and students.
Arrange classroom teaching observation by the panel using a standard observation
schedule.(A sample of which is given in Annex 16)
Post-Audit
Following the audit, panel members are required to prepare the final report. This report will be
submitted to the IQAC.
a) Members of the panel meet to finalize the report;
b) Discuss audit outcomes for inclusion in the report and preparing the draft report for the exit
meeting;
c) Finalize the report;
d) Submission of the final report.
Reporting
Reporting is an integral part of the Quality Assurance mechanism and is designed to help the
university to manage and achieve the objectives in a controlled manner. Reporting helps to identify
areas of weakness, potential problems and developing strategic plan to resolve those problems.
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7. Guidelines for the quality Improvement
1. The role of QAC will be the effective monitoring of teaching Learning activity to improve the
attendance, academic standard and to enhance the employability of the students.
2. Main Objective of QAC is to facilitate academic monitoring activity at college/department
level.
3. Following Good Practices suggested to conduct and to motivate students.
i) To link and conduct the practical as per the industry standards / requirements/
applications. In this regards, a MOU can be signed with respective industries for
technical support, which can be extended for the internships.
ii) To create a demo film to explain SOP ( Standard Operating Procedure) for practical
conductance with the help of some bright students.( Department of Civil engineering
has already initiated the same activity for few subjects)
iii) Maintain the Format provided for the continuous monitoring of practical
conduction and evaluation.
iv) Project based learning for certain subjects- Integration of some of the experiments
in to one or many mini projects, so that student can learn a practical and its applications
in real life scenario.
v) Peer based learning- Many times some students are found to be technically sound
and smart, the talent of such students can be utilized to demonstrate the practical to
other students.
vi) Extra-curricular and Co-curricular activities must be carried out after 3.30 pm (after
conclusion of day’s teaching)
vii) Regarding quality of laboratory journals were discussed and suggested to prepare
journals in two parts.
Part 1- for the student reference
Part 2- for the Instructor (Instructor manual)comprising of actual readings,
calculations, results, inferences, conclusions, graphs etc.
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8.Sample formats
Format 1:
Preparedness report by department: Before commencement of semester (10 days in
advance)
Monitoring sheet for planning phase
Sr.No Activity Status
1 Availability of Institute calendar Available/ Not available
2 Availability of Departmental Calendar including assessment Available/ Not Available
plan
3 Load Distribution is completed Yes/No
4 Subject Expert faculty are allocated for difficult subjects Yes/No
5 Class Time table is prepared and displayed Yes/No
6 Exclusive slots are allocated in time table for
a. Library Yes/No
b. Language laboratory Yes/No
7 Ensured availability of required infrastructure
a. Laboratories (Equipment/software) Yes/No
b. Consumables Yes/No
c. Repair/Maintenance of equipment Yes/No
d. Internet connectivity and accessibility for MOODLE in Yes/ No
classroom
8 Special provision to train the students for difficult subjects is
made so as to improve results
1. Subject 1: Yes/No
2. Subject 2: Yes/No
3. Subject 3: Yes/No
9 Availability of Course file of all Individual faculty members Yes/ No
10 Availability of Instructor’s & Student’s Manual for subjects Yes/No
having PR/TW/Oral/Tut
11 For programming/ computer related subject’s multiple Yes/No
problem statement are available for every student/ group of
students
12 MOODLE
1. All MOODLE activities are completed by all faculty
members Yes/No
2. Students Enrollment in MOODLE completed
13 Projects/ Seminar
1. List of project /seminar topics proposed by faculty Yes/No
members is available and displayed
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Completed / in process
16 Target setting completed
a) Subject wise Yes/ No
b) Class wise Yes/ No
Schedule for Predictive result Analysis Yes/ No
17 Industry –Institute Interaction
a) Planning Sponsored project Yes/ No
b) Planning for sponsored laboratories Yes/ No
c) Planning for faculty industry visit Yes/ No
d) Planning for relation building with Industry Yes/ No
e) Planning for internship Yes/ No
f) Planning Sponsored project Yes/ No
18 Schedule for conducting the student feedback
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Format 2:
Checking of faculty Preparedness by module Coordinator
Module coordinator Audit Sheet
Sr.
Details Grade
No
1 Teaching plan and use of various instructional methods
2 Assignment
3 MCQs
4 Activity
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Format 3:
COURSE SPECIFICATIONS FORM: To de filled by course teacher
Faculty Name……………………………………
Department……………………
Course specifications
Name of the Program (s) ………………………………………
Academic year/Level ……………………………………………
A- Basic Information
Title of the Course: Code:
Credit: Number of Lectures:
Number of Tutorial: Number of Practical: Total:
B- Professional Information
1. Overall aims of course
…………………………………….
…………………………………….
i. ……………………………..
ii. ……………………………...
iii. ………………………………
b. Skills
i. ……………………………..
ii. ……………………………..
iii. ……………………………..
c. Attitude
i. ……………………………..
ii. ……………………………..
iii. …………………………….
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3. Contents :
6.Assessment schedule
Assessment 1 …………………. Week …………………………..
Assessment 2 …………………. Week …………………………..
Assessment 3 …………………. Week …………………………..
Assessment 4 …………………. Week …………………………..
7. List of References
a. Course notes …………………………………………..………..
b. Essential books(text books)…………………………………….
…………………………………………………………….......……
c. Recommended Reference books………………....…………….
d. Periodicals, Websites,….etc…………………...….…...………
…………………………………………………………...………..
………………………………………………………………..........
7. Facilities required for teaching and learning…………………..
………………………………………………………………...........
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Format 5:
Faculty ………………………………………………Department………………
I. Basic Information
1. Code and Title:
2. Name of the Program(s):
3. Year /Level/Semester of programs:
4. Units/ Credit hours conducted:
Total :
6.Remedial session for slow learners are conducted by faculty member as per plan
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Format 6
Lecture monitoring report (Lecture session)
Academic Year: 20 - 20 Semester I/II
Department: _________________________
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Format 7:
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