Chapter 1:

Introduction to Project
Management
Information Technology Project Management, Ninth Edition
Note: See the text itself for full citations

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
About Instructor

• Dr. Foziah Gazzawe

• Assistant Professor
• Umm Al-Qura University
• Email: [email protected]
• Office: IS Dept., 3rd floor,
Building B.
 Midterm Project Final

Midterm
30%

Grading Final
50%

Project
20%
 Important Dates
Task Week# Date Time Location Grading
Midterm Tuesday 20-06-1445 During the 001 ‫و‬
Exam H Corresponding to 2 lecture time
6 30%
January 2024 G 04:00-05:50
PM
Project Sunday 16-07-1445 H Online Blackboard
Submission Corresponding to 28 submission of
January 2024 G the report
and
presentation
before 11:00
10 PM 20%

Final Tuesday 18-07-1445 During the 001 ‫و‬

Presentation H Corresponding to lecture time
30 January 2024 G 04:00-05:50
PM
Learning Objectives (1 of 2)

• Articulate the growing need for better project management,

especially for information technology (IT) projects
• Explain what a project is, provide examples of IT projects, list
various attributes of projects, and describe constraints of
project management
• Define project management and discuss key elements of the
project management framework, including project
stakeholders, the project management knowledge areas,
common tools and techniques, and project success

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Learning Objectives (2 of 2)

• Discuss the relationship between project, program, and

portfolio management and the contributions each makes to
enterprise success
• Summarize the role of project managers by describing what
they do, what skills they need, the talent triangle, and career
opportunities for IT project managers
• Recall key aspects of the project management profession,
including important components of its history, the role of
professional organizations like the Project Management
Institute (PMI), the importance of certification and ethics, and
the advancement of project management software

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Introduction (1 of 3)

• Many people and organizations today have a new or renewed

interest in project management
• Worldwide IT spending was $3.5 trillion in 2017, a 2.4 percent
increase from 2016 spending
• The Project Management Institute reported that the number
of jobs reached almost 66 million in 2017. By 2027, employers
will need 87.7 million individuals working in project
management–oriented roles

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Introduction (2 of 3)

• In 2017, the average annual salary (without bonuses) for

someone in the project management profession was
$112,000 in the U.S. and $130,866 in Switzerland
• The top skills employers look for in new college graduates are
all related to project management:
• team-work,
• problem-solving,
• and verbal communications

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Introduction (3 of 3)

• Advantages of Using Formal Project Management:

• Better control of resources (financial, physical, and human).
• Improved customer relations
• Shorter development times
• Lower costs and improved productivity
• Higher quality and increased reliability
• Higher profit margins
• Better internal coordination
• Positive impact on meeting strategic goals
• Higher worker morale

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
What Went Wrong?

• IT Projects have a terrible track record, as described in the

What Went Wrong?
• A 1995 Standish Group study (CHAOS) found that only 16.2%
of IT projects were successful in meeting scope, time, and cost
goals; over 31% of IT projects were canceled before
completion
• A PricewaterhouseCoopers study found that over half of all
projects fail and only 2.5% of corporations consistently meet
their targets for scope, time, and cost goals for all types of
project

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
What Is a Project?

• A project is “a temporary endeavor undertaken to create a

unique product, service, or result” (PMBOK® Guide, Sixth
Edition, 2017)
• Operations is work done to sustain the business
• Projects end when their objectives have been reached or the
project has been terminated

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Examples of IT Projects (1 of 2)

• A team of students creates a smartphone application and

sells it online
• A company develops a driverless car
• A government group develops a system to track child
immunizations
• A global bank acquires other financial institutions and needs
to consolidate systems and procedures

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Examples of IT Projects (2 of 2)

• Top Strategic Technologies for 2018:

• Artificial Intelligence (AI) Foundation
• Intelligent Things
• Cloud to the Edge
• Immersive Experience

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Attributes

• A project
• has a unique purpose
• is temporary
• drives change and enable value creation
• is developed using progressive elaboration
• requires resources, often from various areas
• should have a primary customer or sponsor
• The project sponsor usually provides the direction and funding for the project
• involves uncertainty
• Project managers work with project sponsors, team, and
other people involved in a project to achieve project goals

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Constraints

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
What is Project Management? (1 of 2)

• Project management is “the application of knowledge, skills,

tools and techniques to project activities to meet project
requirements” (PMBOK® Guide, Sixth Edition, 2017)
• Project managers strive to meet the triple constraint (project
scope, time, and cost goals) and also facilitate the entire
process to meet the needs and expectations of project
stakeholders

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
What is Project Management? (2 of 2)

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for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Stakeholders

• Stakeholders are the people involved in or affected by project

activities
• Stakeholders include
• the project sponsor
• banks and other financial institutions
• the project manager
• the project team
• support staff
• suppliers
• opponents to the project

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Management Knowledge Areas

• Knowledge areas describe the key competencies that project

managers must develop
• Project managers must have knowledge and skills in all 10
knowledge areas (scope, schedule, cost, quality, resource,
communications, risk, procurement, stakeholder, and project
integration management)

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Management Tools and Techniques (1 of 2)

• Project management tools and techniques assist project

managers and their teams in various aspects of project
management
• Some specific ones include
• Project charter, scope statement, and WBS (scope)
• Gantt charts, network diagrams, critical path analysis, critical chain
scheduling (time)
• Cost estimates and earned value management (cost)
• and many more

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Management Tools and Techniques (2 of 2)

• PMBOK® Guide – Sixth Edition lists tools and techniques

based on their purpose:
• Data gathering
• Data analysis
• Data representation
• Decision making
• Communication
• Interpersonal and team skills
• Ungrouped

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
What Went Right?

• The Standish Group’s CHAOS studies show improvements in

the statistics for IT projects:
• The number of successful projects was 29% in 2015
• 62% of small projects were successful, 6% of large, 9% of medium,
and 21% of moderate size
• 39% of all agile projects were successful compared to 11% of
waterfall projects (Waterfall is a linear system of working that
requires the team to complete each project phase before moving on
to the next one, while Agile encourages the team to work
simultaneously on different phases of the project).

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Success (1 of 3)

• There are several ways to define project success:

• The project met scope, time, and cost goals
• The project satisfied the customer/sponsor
• The results of the project met its main objective, such as making or
saving a certain amount of money, providing a good return on
investment, or simply making the sponsors happy

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Success (2 of 3)

• Top three reasons why federal technology projects succeed

• Adequate funding
• Staff expertise
• Engagement from all stakeholders

• The federal project is any project undertaken by a federal

agency or any project receiving federal financial assistance.

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Success (3 of 3)

• Research findings show that companies that excel in project

delivery capability:
• Use an integrated toolbox
• Grow project leaders
• Develop a streamlined project delivery process
• Measure project health using metrics, like customer satisfaction or
return on investment

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Program and Project Portfolio Management

• About one-quarter of the world’s gross domestic product is

spent on projects
• Two important concepts that help projects meet enterprise
goals:
• Use of programs
• Project portfolio management

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Programs

• A program is “a group of related projects managed in a

coordinated manner to obtain benefits and control not
available from managing them individually” (PMBOK® Guide
— Sixth Edition, 2017)
• Examples of common programs in the IT field include
infrastructure, applications development, and user support
• A program manager provides leadership and direction for the
project managers heading the projects within the program

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Portfolio Management (1 of 2)

• As part of project portfolio management, organizations group

and manage projects and programs as a portfolio of
investments that contribute to the entire enterprise’s success
• Portfolio managers help their organizations make wise
investment decisions by helping to select and analyze projects
from a strategic perspective

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Portfolio Management (2 of 2)

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Best Practice

• A best practice is “an optimal way recognized by industry to

achieve a stated goal or objective”*
• Robert Butrick suggests that organizations need to follow
basic principles of project management, including these two
mentioned earlier in this chapter:
• Make sure your projects are driven by your strategy. Be able to
demonstrate how each project you undertake fits your business
strategy, and screen out unwanted projects as soon as possible
• Engage your stakeholders. Ignoring stakeholders often leads to
project failure. Be sure to engage stakeholders at all stages of a
project, and encourage teamwork and commitment at all times

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Organizational Project Management (1 of 2)

• Organizational project management

• Framework in which portfolio, program, and project
management are integrated with organizational enablers in
order to achieve strategic objectives

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Organizational Project Management (2 of 2)

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for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
The Role of the Project Manager

• Project managers must work closely with the other

stakeholders on a project, especially the sponsor and project
team
• They are also more effective if they are familiar with the 10
project management knowledge areas
• And the various tools and techniques related to project
management

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Manager Job Description

• Job descriptions vary, but most include responsibilities like

planning, scheduling, coordinating, and working with people
to achieve project goals
• Project management is a skill needed in every major IT field,
from database administrator to network specialist to technical
writer

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Advice for Young Professionals

• A few questions to ask yourself to know if you would be a

good project manager
• Do you get frustrated by bad bosses? Do you think you could do a
better job?
• Are you interested in understanding the big picture of how
organizations work and how your individual work or your project fits
in?
• Have you had other leadership roles, such as being a team captain,
president of a club, or entrepreneur of a small business? Did you
enjoy it? Did others think you did a good job?
• Are you good at mentoring others? Do people ask you for help in
developing their skills or your advice on what to do?

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Suggested Skills for Project Managers (1 of 2)

• The Project Management Body of Knowledge (PMBOK)

• Application area knowledge, standards, and regulations
• Project environment knowledge
• General management knowledge and skills
• Soft skills or human relations skills

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Suggested Skills for Project Managers (2 of 2)

• Six traits of highly effective project managers as follows:

• Be a strategic business partner
• Encourage and recognize valuable contributions
• Respect and motivate stakeholders
• Be fully vested in success
• Stress integrity and accountability
• Work in the gray/Be able to deal with ambiguity

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
PMI Talent Triangle® and the Importance of
Leadership Skills

• The talent triangle includes:

• Technical project management skills
• Strategic and business management skills
• Leadership skills
• Leadership styles include:
• Laissez-faire
• Transactional
• Servant leader
• Transformational
• Charismatic
• Interactional

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Careers for IT Project Managers (1 of 2)

• In a 2017 survey, IT executives listed the “ten hot tech skills”

they planned to hire for in 2017
• Project management was second only to full-stack software
development
• Even if you choose to stay in a technical role, you still need
project management knowledge and skills to help your team
and organization

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Careers for IT Project Managers (2 of 2)
Table- Ten hot tech skills for 2017
1. Full-stack software development
2. Project management
3. Cyber-security
4. Networking
5. User experience/user interface (UX/UI) design
6. Quality assurance (QA)/testing
7. Cloud engineering
8. Big data
9. Machine learning/artificial intelligence
10. DevOps
Source: Sharon Florentine, “10 IT skills that employers need in 2017,” CIO from
IDG (February 1, 2017).

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
The Project Management Profession

• The profession of project management is growing at a very

rapid pace
• It is helpful to understand the history of the field, the role of
professional societies like the Project Management Institute
(PMI), and the growth in project management software

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
History of Project Management (1 of 4)

• Some people argue that building the Egyptian pyramids was a

project, as was building the Great Wall of China
• Most people consider the Manhattan Project to be the first
project to use “modern” project management
• The Manhattan Project was a top-secret program to make the first
atomic bombs during World War II

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
History of Project Management (2 of 4)

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for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
History of Project Management (3 of 4)

• In the 1990s, many companies began creating PMOs to help

them handle the increasing number and complexity of
projects
• A Project Management Office (PMO) is an organizational
group responsible for coordinating the project management
function throughout an organization

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
History of Project Management (4 of 4)

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Global Issues

• Several global dynamics are forcing organizations to rethink

their practices:
• Talent development for project and program managers is a top
concern
• Basic project management techniques are core competencies
• Organizations want to use more agile approaches to project
management
• Benefits realization of projects is a key metric

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
The Project Management Institute

• The Project Management Institute (PMI) is an international

professional society for project managers founded in 1969
• PMI has continued to attract and retain members, reporting
more than 500,000 members worldwide by late 2017
• There are communities of practices in many areas, like
information systems, financial services, and health care
• Project management research and certification programs
continue to grow

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
PMI Student Membership

• Students can join PMI at a reduced fee and earn the Certified
Associate in Project Management (CAPM) certification(see PMI
for details)

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Management Certification (1 of 2)

• PMI provides certification as a Project Management

Professional (PMP®)
• A PMP® has documented sufficient project experience,
agreed to follow a code of ethics, and passed the PMP® exam
• The number of people earning PMP® certification is
increasing quickly

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Management Certification (2 of 2)

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Ethics in Project Management

• Ethics, loosely defined, is a set of principles that guide our

decision making based on personal values of what is “right”
and “wrong”
• Project managers often face ethical dilemmas
• In order to earn PMP® certification, applicants must agree to
PMI’s Code of Ethics and Professional Conduct
• Several questions on the PMP® exam are related to
professional responsibility, including ethics

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Project Management Software

• There are hundreds of different products to assist in

performing project management
• Three main categories of tools:
• Low-end tools: Handle single or smaller projects well, cost under
$200 per user
• Midrange tools: Handle multiple projects and users, cost $200-
$1,000 per user, Microsoft Project is still the most popular
• High-end tools: Also called enterprise project management software,
often licensed on a per-user basis
• Several free or open-source tools are also available
• free software is free, but it maintains its copyright. on the other hand,
open-source software is both free and publicly available to use,
modify, and redistribute with no limitations

Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Chapter Summary

• A project is a temporary endeavor undertaken to create a

unique product, service, or result
• Project management is the application of knowledge, skills,
tools, and techniques to project activities to meet project
requirements
• A program is a group of related projects managed in a
coordinated way
• Project portfolio management involves organizing and
managing projects and programs as a portfolio of investments
• Project managers play a key role in helping projects and
organizations succeed
• The project management profession continues to grow and
mature
Information Technology Project Management, Ninth Edition. © 2019 Cengage. May not be copied, scanned, or duplicated, in whole or in part, except
for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.