AY
AY
PROFESSIONAL PROFILE
Dynamic and strategic Programme Manager with 5+ years of cross-sector experience delivering high-
impact programs within healthcare, construction, and nonprofit settings. Equipped with a Master’s in
Human Resources Management and a Level 7 CMI Certificate in Strategic Management and Leadership, I
bring proven capabilities in leading end-to-end program cycles, stakeholder engagement, cross-functional
collaboration, and resource optimization. Adept at aligning program outcomes with organizational goals,
driving operational effectiveness, and managing risks in diverse, fast-paced environments.
CORE COMPETENCIES
• Program Planning & Execution
• Budget Oversight & Resource Allocation
• Cross-Sector Stakeholder Engagement
• Strategic Project Delivery
• Team Coordination & Leadership
• Monitoring, Evaluation & Reporting (M&E)
• Risk & Issue Management
• Policy Implementation & Compliance
• Change Management
• Microsoft Suite, Excel (Advanced), Project Tools
PROFESSIONAL EXPERIENCE
Customer Advisor (Volunteer)
British Red Cross, Sept 2024 – Present
• Delivered timely support to service users while coordinating with internal teams to ensure smooth
delivery of community-facing programs.
• Participated in collaborative service reviews to improve frontline processes and user experiences.
• Communicated feedback from beneficiaries to inform program development and service
alignment.
Key Contribution: Supported national program teams with real-time service data and insight.
Key Achievements:
• Reduced workforce gaps by streamlining recruitment processes aligned with program delivery
needs.
• Contributed to 15% increase in departmental performance metrics through cross-team
collaboration.
HR Administrator / Project Support Officer
Clocks and Pillars Construction, Jan 2018 – Dec 2022
• Supported multi-site HR and operational projects within large-scale infrastructure programs.
• Maintained compliance and reporting documentation to meet regulatory and internal project
milestones.
• Delivered employee onboarding across multiple project sites, ensuring workforce readiness and
safety.
Key Achievements:
• Streamlined documentation and compliance procedures across 3 major construction projects.
• Recognized for proactive communication and coordination with project leads, improving
stakeholder satisfaction.
EDUCATION
MSc Human Resources Management
University of East Anglia, UK – 2024
Modules: Managing People & Organizations, Change Management, Leadership, Strategic Marketing
CERTIFICATIONS
Level 7 Certificate in Strategic Management and Leadership Practice – CMI (2024)
Foundation Chartered Manager – CMI (2024)
Chartered Administrator – CIPAN (2022)
Bright Network Digital Skills Certificate
Key Achievements Summary
Reduced time-to-hire by 40% and improved service delivery alignment at Adelom Hospital.
Supported implementation of large-scale HR and project admin systems across 3 infrastructure projects.
Boosted employee engagement through integrated onboarding and leadership programs.
References
Available upon request.