Quarterly Business Review for

XXXXX

Q1 2019

Name, Title : XXX, Customer Success Manager

Date : 2019

Secure, Simplify & Transform to a Cloud-Enabled Enterprise

Business Objectives
CLIENT OUTCOME WHAT
SECURITY
NETWORK à USER & DATA

NETWORK
HUB & SPOKE à DIRECT TO CLOUD
TRANSFORMATION
CLOUD & O365
PRIVATE MANAGED à PUBLIC SAAS

APP ACCESS
DATA CENTER à CLOUD / IAAS

User Experience

EXPERIENCE Quality

Results

Customer + Partner +
ENGAGEMENT Zscaler
 Outcome Scorecard
CLIENT OUTCOME WHAT MEASURE
Security % SSL Inspec+on Mobile Coverage All Ports/Protocol
NETWORK à USER & DATA 2 Loca'ons 0 of 1600 using Z-App Port 80/443

Network Local Breakouts Traffic Forwarding Appliances Re+red

HUB & SPOKE à DIRECT TO CLOUD 4 loca'ons PAC Files
TRANSFORMATION
Cloud and o365 o365 One Click Bandwidth Controls Cloud Apps
PRIVATE MANAGED à PUBLIC SAAS Enabled Not Subscribed 8.9% (cloud Avg = 5.1%)

ApplicaRon Access Off Net Users off VPN Apps Segmented Cloud App Policies
DATA CENTER à CLOUD / IAAS NA NA 19 Policies

ZMCA Best Prac+ces Deployed Latency

User Experience HA = B, User Exp = A
80% 94% less than 10ms
Others = A

EXPERIENCE Quality Problems & Incidents Major Incidents Lingering issues

Total – 0 0 0

Security Network
Results SB, Sent 6, Blocked 0, 11.2 TB/QTR, ROI
Threats <0.1% 13QOQ

Customer + Partner + QBRs X-Func Engagement User Group,

ENGAGEMENT Zscaler 1 of 4 completed 25% Architectural Workshop
Consumption Review

3
Quarterly Snapshot (Traffic) - Jan 01 to Mar 31, 2019
Zscaler provides a safe and fast Internet experience for 1,600 users

This Quarter Last Quarter Last Year

(same quarter)
386.4 M 351.7 M
327.7 M
Transactions Processed

11.2 TB
9.9 TB 9.4 TB
Bandwidth Use

7.2 GB
6.3 GB 6.0 GB
Bandwidth Per User
Quarterly Snapshot (Security) - Jan 01 to Mar 31, 2019
Zscaler processes 67 Billion transactions and blocks 72 Million threats per day.
1.5% of your total transactions were blocked.
This Quarter Last Quarter Last Year
(same quarter)

20 K <0.1% 14 K <0.1% 23 K <0.1%

Transactions Of Transactions Transactions Of Transactions Transactions Of Transactions
Threats Stopped
0.1% 0.1% 0.1% 0.1% 0.2% 0.1%

6M 1.5% 4M 1.0% 3M 1.0%

Transactions Of Transactions Transactions Of Transactions Transactions Of Transactions
Policy Blocks
4.6% 1.1% 4.5% 1.0% 4.1% 1.3%

Compared to Other Customers where Industry is Services, Geography is Europe and Size is 10001-25000
Compared to Zscaler Cloud Customers
Protecting all Users & Locations
• Traffic Growth & Volume
• Local Internet Breakouts
Traffic Trends for Zscaler Cloud
Zscaler provides a safe and fast internet experience for 1,600 users from XXXX Company.

Traffic Volume – 13% QoQ 20% YoY

5
4.5
4
3.5
3
(In TBytes)

2.5
2
1.5
1
0.5
0
Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
Zscaler Enables Local Internet Breakouts Securely

4
Top Locations sending traffic to Zscaler
By Bytes

10.0 TB Roaming User

Number of locations defined

1.2 TB HK Office

51.4 GB Singapore Office

1.7 GB UK Office

99.9%
Percentage of bandwidth your top 4
location(s) account for.
Application Visibility & Control
• Productivity Applications
• Collaboration Applications
• Streaming Applications
• Social Networking Applications
• Webmail & Development Applications
Your Top Productivity Apps
Your productivity applications use 8.9% of your total bandwidth.
Top Productivity Applications Traffic Volume - 10.25% QoQ >99.9% YoY
By Bytes
500

Traffic Volume (In GBytes)

547.4 GB Common Office 365 Applications
400
467.9 GB Salesforce
300
7.8 GB Microsoft Delve
200
3.1 GB Microsoft Flow
100
332.8 MB SlideShare
0
Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
168.6 MB Google Analytics

78.4 MB Evernote Quarterly Comparison

By Bytes
20.9 MB Microsoft Planner
8.9%
20.7 MB SAPAriba
4.7% 5.1%
9.0 MB Docusign

You Peer Cloud

Your Top Collaboration Apps
Your collaboration applications use 5.3% of your total bandwidth.
Top Collaboration Applications Traffic Volume - 68.55% QoQ >99.9% YoY
By Bytes
250
593.4 GB Sharepoint Online

Traffic Volume (In GBytes)

200
8.5 GB Skype
150
3.8 GB Microsoft Team
100
626.3 MB Slack
50
516.0 MB WebEx
0
135.0 MB GotoMeeting Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19

48.4 MB Hootsuite Quarterly Comparison

By Bytes
8.3 MB Yammer

6.0 MB Microsoft Forms 20.2%

3.8 MB Jive
5.3% 6.8%

You Peer Cloud

Your Top Streaming Apps
Your streaming applications use 11.4% of your total bandwidth.
Top Streaming Applications Traffic Volume - 13.41% QoQ 61.46% YoY
By Bytes
600
1.2 TB YouTube

Traffic Volume (In GBytes)

500
57.6 GB NetFlix 400

18.4 GB Spotify 300

6.8 GB Vimeo 200

100
1.3 GB Dailymotion
0
571.3 MB Twitch TV Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19

120.8 MB Yahoo! Video Quarterly Comparison

By Bytes
13.6 MB Last.fm
13.4%
5.3 MB Google Video 11.4% 10.7%

2.0 MB Hotstar

You Peer Cloud

Your Top Social Networking Apps
Your social networking applications use 1.7% of your total bandwidth.
Top Social Networking Applications Traffic Volume - <0.1% QoQ <0.1% YoY
By Bytes
120
159.7 GB

Traffic Volume (In GBytes)

Facebook
100
19.7 GB LinkedIn 80

2.7 GB Instagram 60

2.6 GB Twitter 40

20
2.4 GB WordPress
0
Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
2.2 GB Blogger (blogspot.com)

1.4 GB Pinterest Quarterly Comparison

By Bytes
482.5 MB Google+
5.0%
89.5 MB Tumblr
3.1%
38.6 MB Flickr
1.7%

You Peer Cloud

Your Top Webmail and Development Apps
Outlook and Microsoft Visual Studio use 43.6% and 1.8% of your total bandwidth, respectively.

Top Webmail Applications Top Development Applications

By Bytes By Bytes

4.9 TB Outlook 203.8 GB Microsoft Visual Studio

103.4 MB Weebly
45.7 GB Gmail
36.8 MB Github
1.8 GB Yahoo Search
10.8 MB Browserstack

2.4 MB mail.ru 3.7 MB Usertesting

2.1 MB Formstack
101.9 KB MailYandexru
279.1 KB Creately
15.5 KB Zoho
79.2 KB Cloudant

14.3 KB Inbox 3.6 KB Bitbucket

 Your Office 365 Growth – Last 6 months
Total Office 365 traffic was 11.2 TB in the last 6 months, increasing 16% over the period

Traffic Volume Trend Percentage of overall traffic (last 3 months)

By Bytes By Bytes

53.8%
35.8% 22.5%
3

You Your Peer Orgs Cloud Average

2.5

2 Traffic Volume by App (last 3 months)

(In TBytes)

1.5 By Bytes
8.90% 8.22%
0.14%
0.12%
0.24%
1

0.5

0
Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
82.38%

Outlook Other Office365 Sharepoint Online

Skype OneDrive Others
Traffic Trend for Office 365 Applications – Last 6 months
Outlook (In TBytes) Sharepoint (In GBytes)
2.5 250

2 200
1.5 150
1 100
0.5 50
0 0
Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19

Yammer (In MBytes) Skype (In GBytes)

4
8

6 3

4 2

2 1

0 0
Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
Top Locations for Office 365- Bandwidth Usage

Top Locations sending Office365 traffic to Zscaler

By Bytes

4.7 TB Roaming User

100%
713.1 GB HK

76.1 KB Singapore

64.9 KB UK Percentage of bandwidth your top 4

location(s) account for.
Security Value Provided
• Blocked Threats Distribution
• Encrypted Traffic Coverage
• Anti-Virus and Advanced Threat Protection
• Botnet Callback Distribution
• Cloud Sandbox
Threats Blocked by Threat Category
Breakdown of the 19.8 Thousand threats blocked last quarter

Viruses & Spyware Advanced Threats Cloud Sandbox

99.69% 0.99%
10 100 1
98.83%
9 0.9
0.80%
98 0.8
8
7 6.36% 0.7
96
6 0.6
5 94 0.5
92.84%
4 0.4
92 0.3
3
2 0.2
90
1 0.31% 0.18%
0.1
0%

0 88 0

You Peer Average Cloud Average

Note: Peer average is derived from organizations within the same industry vertical, geography and with a similar size.
Encrypted Traffic Coverage
92% of your web traffic is encrypted. 69% of blocked threats were found in encrypted traffic. Threats hiding in encrypted
traffic are fewer in number, but harder to detect and more malicious.

Traffic Volume by Protocol – Last 6 Months All Threats Blocked

By Transactions
4500
13.7 K HTTPS
4000
6.1 K HTTP
3500
Traffic Volume (GB)

3000

2500

2000 Advanced Threats Blocked in HTTPS Traffic

By Transactions
1500
10.0 K Spyware Callback
1000
1.6 K Malicious Content
500

0 848 Cross-site Scripting

Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
441 Adware/Spyware Sites
HTTP HTTPS SSL FTP Tunnel
Zscaler Protects Against Sophisticated Advanced Threats
Most advanced threats Zscaler blocks are not detected by firewall, proxy or anti-virus
solutions.
AV Threats blocked Advanced Threats blocked
By Transactions By Transactions

15.1 K Spyware Callback

43 Trojan
2.3 K Malicious Content
855 Cross-site Scripting
12 Other Virus
523 Adware/Spyware Sites
468 Crypto Mining
6 Unwanted Application
293 Phishing
187 Browser Exploit
10 Suspicious Content
6 Botnet Callback
2 Web Spam
Summary of Advanced Threats Blocked (Transactions)
Botnet Callbacks Phishing
5 700
600
4
500
3 400
2 300
200
1
100
0 0
Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19

Cryptomining Spyware
400 350
350 300
300 250
250
200
200
150
150
100 100
50 50
0 0
Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19
Top Threats and Locations by Botnet Callbacks
<0.1% of the threats blocked for your organization were botnet callbacks

Top Locations with Botnet Callbacks Top Named Threats by Callbacks

By Transactions By Transactions

4 Win32.Virus.Virut.BN
6 Roaming User

2 Win32.Backdoor.ZeuS
Cloud Sandbox
6 files were sent to Sandbox for analysis by XXX Company
Your subscription allows protection from unique Windows executable files (.exe) and Windows library files (.dll)

Malicious Files Blocked

386.4 M By Files
Total Transactions

70.9 M
Transactions with Files

8
Files required Sandbox

6
Files unique to your Org

0
Malicious Files

Unique to your Org Blocked due to Cloud Effect

Customer Support
• Proxy Latency
Proxy Latency
94.3% of your internet transactions experience less than 10 millisecond of proxy latency.

2.92% 0.84% 1.90%

15.66%

78.68%

< 1ms < 10ms < 50ms < 100ms > 100ms
Thank You!