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9 views4 pages

Document (4)

Uploaded by

pranjanverma1983
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1. What is communication?

Communication is the process of exchanging information, ideas, thoughts, or feelings between


individuals or groups. It involves a sender conveying a message through a medium to a receiver, who
interprets and understands the message. Effective communication ensures mutual understanding and
helps build strong relationships in personal, educational, and professional settings.

2. List any four methods of communication.

Four common methods of communication are verbal communication (spoken words), non-verbal
communication (body language, gestures), written communication (emails, letters), and visual
communication (charts, images, diagrams). Each method is used based on the context and purpose of
the interaction, helping convey messages more clearly and effectively to the intended audience.

3. Why is effective communication important?

Effective communication is important because it ensures that the intended message is clearly
understood, reducing misunderstandings and errors. It fosters better relationships, enhances
collaboration, and improves decision-making. In professional settings, it boosts productivity and morale,
while in personal life, it strengthens bonds and resolves conflicts efficiently.

4. What are the different elements of communication?

The main elements of communication are the sender, message, encoding, medium/channel, receiver,
decoding, feedback, and noise. Each plays a vital role in the communication process. Proper interaction
among these elements ensures successful communication, where the receiver understands the message
as intended by the sender.

5. Define verbal and non-verbal communication.

Verbal communication involves the use of spoken or written words to convey a message. It includes
conversations, speeches, and written texts. Non-verbal communication uses body language, facial
expressions, gestures, posture, and eye contact to communicate feelings or attitudes, often supporting
or contradicting verbal messages.
6. What is the role of feedback in communication?

Feedback is the response given by the receiver to the sender after receiving the message. It helps the
sender know whether the message was understood correctly. Feedback ensures two-way
communication, promotes clarity, and allows for adjustments, making the overall communication
process more effective and interactive.

7. Mention any two barriers to effective communication.

Two common barriers to effective communication are language differences and emotional barriers.
Language differences can cause misunderstandings due to unfamiliar vocabulary or accents. Emotional
barriers, such as stress or anger, may affect how messages are sent, received, or interpreted, leading to
miscommunication.

8. What is active listening?

Active listening is the process of fully concentrating, understanding, responding, and remembering what
is being said. It involves giving full attention to the speaker, using verbal and non-verbal cues to show
engagement, and avoiding interruptions. Active listening improves understanding and builds trust in
communication.

9. How does body language affect communication?

Body language significantly influences communication by reinforcing or contradicting spoken words. It


includes gestures, posture, facial expressions, and eye contact, which convey emotions and attitudes.
Positive body language builds trust and openness, while negative cues like crossed arms or lack of eye
contact can create confusion or defensiveness.

10. What are the 7 Cs of effective communication?

The 7 Cs of effective communication are: Clarity (clear message), Conciseness (brief message),
Concreteness (specific facts), Correctness (error-free), Consideration (audience-focused), Completeness
(all necessary info), and Courtesy (polite tone). These principles ensure that communication is well-
structured, professional, and easily understood by the receiver.
11. Differentiate between hearing and listening.

Hearing is the passive act of perceiving sound, while listening is an active process that involves paying
attention, understanding, and responding to what is heard. Hearing does not require focus, but listening
requires concentration and mental engagement to grasp the message and respond appropriately.

12. What do you understand by visual communication?

Visual communication is the use of visual elements such as charts, graphs, images, videos, and symbols
to convey information. It helps simplify complex data, enhances understanding, and captures attention.
Visual communication is commonly used in presentations, advertisements, and educational materials for
better engagement.

13. How can communication be made effective in a team?

Communication in a team can be made effective by promoting openness, active listening, clear goals,
regular updates, and mutual respect. Encouraging feedback, using the right communication tools, and
ensuring everyone’s ideas are valued help build trust and ensure smooth collaboration among team
members.

14. Write two examples of positive body language.

Two examples of positive body language are maintaining eye contact during a conversation and nodding
while someone speaks. Eye contact shows attentiveness and confidence, while nodding indicates
understanding and agreement. These non-verbal cues help build trust and show respect in
communication.

15. What is the importance of tone in verbal communication?

Tone in verbal communication conveys emotions, intentions, and attitudes. It affects how the message is
perceived by the listener. A friendly, calm tone promotes understanding and cooperation, while a harsh
or sarcastic tone may lead to confusion or conflict. The tone helps add meaning beyond the words
spoken.

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