KENYA INSTITUTE OF MANAGEMENT

DEPARTMENT OF BUSINESS MANAGEMENT

INDUSTRIAL ATTACHMENT REPORT

COURSE CODE : DBM

COURSE TITLE :BUSINESS MANAGEMENT

PRESENTED BY : MARYLINE STACY OKUMU

ADMISSION NO. :KIM/120657/19

LECTURER : MR. TOM NYAGWACH

AN INDUSTRIAL ATTACHMENT REPORT SUBMITTED IN PARTIAL

FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DIPLOMA OF
BUSINESS MANAGEMENT TO KENYA INSTITUTE OF MANAGEMENT

15TH NOVEMBER 2021

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 DECLARATION

This industrial attachment report is my own Original work and has never been presented for a

diploma or any other award in any university or institution of learning and the content are only

applicable for human capital dimensions.

Maryline Stacy Okumu

Date: ……………………….

Signature: …………………

This industrial report has been submitted for and with my approval as the supervisor to the

Kenya Institute of Management.

Supervisor :

Mr. Tom

Date: ……………………………..

Signature: ………………………………..

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DEDICATION

This work is dedicated to my parent and family for supporting me in my education and teaching

me to be God fearing.

I further dedicate this work to Kenya Institute of Management lectures for patiently guiding me

through my course.

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ACKNOWLEDGEMENT

This report would not have been possible without the guidance and the help of several

individuals who in one way or another contributed and extended their valuable assistance in the

preparation and completion of this study.

I would like to express my gratitude to Kenya Institute of Management for including industrial

attachment program which has provided an opportunity to gain practical working experience in

an organization.

My sincere gratitude to Kisii County Government Office for giving me a chance to do my

attachment and assigning me with various tasks during these 8 weeks of attachment period.

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 LIST OF ACRONYMS

BM-Business Management

STAR –System for time and records

OB- Organization behavior

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 TABLE OF CONTENTS

Contents

DECLARATION.........................................................................................................................................ii

DEDICATION............................................................................................................................................iii

ACKNOWLEDGEMENT..........................................................................................................................iv

LIST OF ACRONYMS...............................................................................................................................v

APPENDIX...............................................................................................................................................viii

CHAPTER ONE:........................................................................................................................................1

INTRODUCTION.......................................................................................................................................1

1.1 BACKGROUND OF ATTACHMENT......................................................................................1

1.1.1 Specific industrial attachment objectives............................................................................................1

Benefits to students.....................................................................................................................................1

1.3.1. Mission of the Organization..............................................................................................................2

1.3.2. Vision................................................................................................................................................2

1.3.4 Core values.........................................................................................................................................2

1.3.5 ORGANIZATION STRUCTURE......................................................................................................2

Tasks and Responsibility of Business Management department..................................................................3

CHAPTER 2:...............................................................................................................................................4

ACTIVITIES UNDERTAKEN...................................................................................................................4

2.1 GENERAL ACTIVITIES......................................................................................................................4

INTRODUCTION.......................................................................................................................................4

SPECIFIC TASKS UNDERTAKEN..........................................................................................................5

Recruitment process and procedures...........................................................................................................5

Leave Management.....................................................................................................................................6

Attitude and time management....................................................................................................................6

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Record Management....................................................................................................................................6

Employees’ grievances handling management............................................................................................7

Outcomes and Benefits................................................................................................................................8

RECOMMENDATION...............................................................................................................................9

CONCLUSIONS.......................................................................................................................................10

CHAPTER THREE:..................................................................................................................................11

PROGRAM WORK PLACE EXPERIENCE............................................................................................11

SUMMARY..............................................................................................................................................11

Conclusion.................................................................................................................................................13

REFERENCES..........................................................................................................................................14

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REFERENCES

1. Organization websites.

2. Log sheets.

APPENDIX

 Logbook sheet 1

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 CHAPTER ONE:

INTRODUCTION

1.1 BACKGROUND OF ATTACHMENT

The faculty of Business management, Kenya Institute of Management has it ultimate objective of

preparing students for professional pursuits of business industry and government. The core

objective of the attachment is to fulfill the requirement of diploma program as prescribed by

Kenya Institute of Management.

Apart from this, the industrial attachment was completed with the objective of getting practical

knowledge in the Business section under Business Management dept..

1.1.1 Specific industrial attachment objectives.

 To gain practical experience of the jobs carried out in the Business department of the

company.

 To compare theoretical knowledge of business Management with the practical experiences

carried out at the company.

 To gain ideas from the experienced people working for Business management department

 To understand challenges faced by the Business Management department.

Benefits to students
Integration of skills and theories. Theories in most cases are what the learner gets in class or

class work while skills are acquired practically at the field unless there is application of the

theory practically.

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 1.3.1. Mission of the Organization.

To provide high quality services to people without discrimination and environmentally friendly
systems to the satisfaction of the people.

1.3.2. Vision.
To be a preferred world class office both locally and in the region.

1.3.4 Core values.

1. Service Excellence-we are dedicated to satisfying the needs and honouring commitments that
we have made to them.

1.3.5 ORGANIZATION STRUCTURE.

Board of Directors

Management Director

Maintain Finance and ICT

HR and Procurement Accounting
ance
ADMIN

Staff
Welfare

Register

Time office
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1.3 TASKS AND ACTIVITIES OF ADMINISTRATION &BUSINESS MANAGEMENT

DEPARTMENT.

Due to the varying nature of duties at the office and the Business Management needs, as a

business management student, I was attached to the Business Management and

Administration office.

Tasks and Responsibility of Business Management department.

The Business Management department has broadly classified the functions into two topics of

what we believe and what we do.

What we believe.

We believe in professional service for profit. Our Business Management philosophy is to

provide employee recruitment and retention programs which produce optimum employee

satisfaction and performance. We are enablers that support people in reaching their full potentials

by giving managers, employees the tools to develop and succeed in their roles.

What we do.

1. Business Management representatives’ initiate partnerships with all managers and

supervisors of the company.

2. The corporate Business Management and legal staff are resources to consult when

confronted with issues, or when outside feedback may be seen as beneficial.

3. Business Management representatives’ should develop business strategies that are alignment

with the company’s objectives by focusing on all aspects of the human assets.

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 CHAPTER 2:

ACTIVITIES UNDERTAKEN.

2.1 GENERAL ACTIVITIES

The following are activities undertaken.

 Establishing the organizational structure, defining roles and responsibilities, and

allocating resources.
 Assigning resources (people, equipment, money) to different areas and projects.
 Creating a collaborative and supportive work environment.
 Inspiring and motivating employees to achieve organizational goals and providing
direction and guidance

INTRODUCTION

The Business Management department deals with the management of the people within the

organization. The department is responsible for attracting employees designating them in their

positions and ensuring their performances.

All employees’ record is retrieved from the system for time and recording (STAR) and is

updated everyday. The attendance annual leaves, causal leaves, sick leaves etc are also updated

on a daily basis into the system. Business Management also handles the following

 Making sound decisions based on available information and analysis.

 Identifying and resolving problems that arise in the business.

 Planning, organizing, and managing projects to achieve specific goals within a defined
timeframe and budget.

 Managing the organization's finances, including budgeting, accounting, and investment

decisions.

 Promoting products or services to potential customers and building a strong brand image.

 Managing employees, including recruitment, training, and performance management.

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SPECIFIC TASKS UNDERTAKEN

Recruitment process and procedures.

The recruitment process includes analyzing the requirements of the job, attracting employees to

that job, screening and selecting applications, hiring and integrating the new employees to the

organization.

The following are steps of recruitment process that I learnt:

Step 1: Identify the job vacancies in the Organization.

Step 2; advertise the job.

Step 3: Long list the candidates who have applied for the job.

Step 4: Shortlist according to job requirements.

Step 5: Come up with interview schedule

After interview, selection of employees follows orientation and placement of the new employees

follows.

I gained practical skills pertaining recruitment process in the company.

2.1 Medical Insurance Data sheet Update.

All employees are entitled for the medical insurance .Where employees can claim their insurance

cover payment per year based upon the employees’ position in the organization.

The medical insurance claim could be reimbursement of the checkup that an employee or family

members of the employee undergo.

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The claim document should be attached with the claim form filled by the employee. Hence all

the update requests are collected and the data sheet is updated. I was responsible in updating the

data sheet for employees. The data contained Name of employees, Date of birth, marital status,

address and contact number.

Leave Management

All employees are entitled to annual, casual, sick leaves. I learnt the need of proper record

keeping of employees’ leaves. At least 5-6 weeks in a year is employees leave. Majority of

annual leaves are paid leaves .I was responsible in recording employees annual leaves in the

company system.

Attitude and time management

In this particular company, Business Management department has a branch of department that

deals with employees’ attitude and time management. I learnt the need to keep records

concerning employees’ attitude and timing in the organization as this promote accountability and

productivity of the organization. Learnt skills are as follows log in and out of employees at

workplace.

Record Management

This also falls under Business Management department. It is concern with record keeping of the

company documents, files and receiving of letters and documents before being delivered in

particular departments. Here all employees’ files are stored in a proper manner.

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Employees’ grievances handling management.

Employees’ grievances are concerns, problem or complaints raised by an employee about

workplace issues such as their work, workload, where they work. During my 8 weeks attachment

I learnt that the following steps are to be followed in employees’ grievance management.

1. INFORMAL ACTION – Initially and as soon as they can the line manager should have a

quiet word with the employee making the complaint. Problems can often be settled quickly

and informally in the course of everyday work. However, if the grievance is not settled at this

stage or circumstances make this route inappropriate then, if they have not already done so,

the employee should be requested to submit a formal Grievance letter.

2. INVITE EMPLOYEE TO A FORMAL MEETING – This should be held in a private and

confidential room between the Manager designated to hear the Grievance and the employee

who may be accompanied by a work colleague or Trade Union official. This is the

opportunity for the grievance to be thoroughly discussed and any witnesses called.

3. INVESTIGATION – Depending on the complexity of the grievance it may be necessary to

adjourn the meeting so that further investigation may take place before any decision is taken.

4. COMMUNICATE DECISION & KEEP RECORDS – After the grievance meeting and any

investigations have taken place, the employer needs to decide whether to uphold or dismiss

the grievance and communicate this decision to the employee in writing without

unreasonable delay, usually within 10 working days. The Business Management Director or

Manager handling

5. the employee grievance must ensure that the minutes of all formal grievance meetings are

taken and copies given to the employee for information. The minute taker should not be part

of the discussions about the outcome of the grievance or appeal other than to record the key

points of the discussion.

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6.

7. APPEAL – if the Grievance is rejected or partially rejected then the employee has the right to
appeal against that decision. The appeal should be heard promptly and wherever possible by
a Manager not previously involved in the case. The employee may be accompanied as
before and notified in writing of the decision, again within 10 working days is standard
practice.

Outcomes and Benefits.

Based on my 8 weeks term as attachment is realized that I was successful to gather a lot of

significant learning experiences which would be helpful in my future career. The Business

Management department of the Kisii County Government Office offered me ample space and

opportunities, not only to learn but also to exhibit my skills as a Business Management team

member. My contributions were well recognized by the organization. I successfully completed

all the assigned duties and handed them over to the senior supervisor at the end of the

attachment. Interview schedule and result summary update was completed successfully .Where I

tried to update the data to the best of my knowledge as Business Management is the department

that connects all the department of any organization, I was introduced to many departmental

heads and seniors who gave me a wider spectrum of the organization. The following are skilled

gained by the end of eight weeks industrial attachment:

 Problem-solving: I learnt to identify, analyze, and find solutions to real-world business

challenges.
 Teamwork and Collaboration: Working alongside professionals enhanced my ability to
collaborate effectively and contribute to a team environment.
 Time Management: I learnt to prioritize tasks, manage deadlines, and allocate your time
efficiently.
 Decision-making: I learnt to make informed decisions based on data and analysis, a key
skill for business managers.
 Adaptability:The business world is dynamic, and I learnt to adapt to changing situations
and challenges.

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RECOMMENDATION

Few recommendations based upon my understanding and knowledge. They are:

1. More team building and across department exercises should be introduced so that the

department can interact and come up with a better package product to fascinate the

quests.

2. Lots of paper work thus making work tiresome and wastage of time in document and data

retrieval.

3. Medical Insurance Data sheet-Lacks the correct format for recording dates. There has to

be one format English (AD) to record the dates. Current practice confuses the recipient of

the data for e.g.: It is difficult to understand if 4/1/2017 is 4th January 2017 or 1st April

2017.

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CONCLUSIONS

My two year learning experience in Kenya Institute of Management gave me a solid foundation

to understand hardcore corporate culture.Therefore, I was quite prepared to blend in the

department that carried huge responsibilities and these 8 weeks industrial attachment in Business

Management Department of Kisii County Government Office has honed by understanding of

Business Management practice which is an important ingredient in Business Management, a

course that am pursuing. It gave me an important exposure and an insider look of such a big

organization.

I could use my theoretical knowledge of Business Management in real practice while

participating in many discussions.

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 CHAPTER THREE:

PROGRAM WORK PLACE EXPERIENCE

SUMMARY

The industrial attachment program was a truly rewarding experience.

I encountered with real life Business Management activities and also received the opportunity to

perform in those activities.

The company offered a friendly and cooperative environment. Everyone in the Business

Management Department was occupied with their own routine work which I believed limited

my learning possibilities.

However the attachment has helped me bridge the gap between real life practices. This 8 weeks

attachment has certainly helped me learn how tasks are performed in the workplace.

Our curriculum has provided us with an extremely relevant academic knowledge. All the

academic learning may have not been applied in practices; I could still see the need of its

implementation how it could bring about positive changes to the HR department.

A. Organization Behavior (OB).

The study and application of knowledge about how people, individuals and groups act in the

organization. I was impressed by the nice, welcoming ambience and even more with the

friendly behavior of the coordinators which demonstrated that Business Management

department was successful in keeping a stress free working environment.

B. Management Communication (MC)

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Effective communication is the one key component of the Business Management in any

organization and it becomes particularly more important for a company to have a good

communication between the management and the staff will be passed down the line in the

form of good communication between staff and the customers.

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Conclusion

It was an absolute worthwhile experience working at the Kisii County Government Office. The

friendly welcoming staff and the space they have created for a trainee allowed me with ample

opportunities to learn and know myself as worker.

This experience brought out my strength and also the areas I needed to improve. It added more

confidence to my professional approach, built a stronger positive attitude.

On completion of this internship period, I came to know about the importance of Buisnes

Management and the roles in an organization especially to a graduate of Business Management.

Hence, I can sum up by saying that my attachment experience was a milestone to my academic

and professional experience. I thoroughly enjoyed the challenges that came along every single

day. These lessons that I have learned will be a valuable one for my future endeavors as well.

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REFERENCES

1. Organization website.

2. Logbook sheets-daily activities records.

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