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Ics - Mixing & Stc

The document outlines daily internal customer feedback tracking for JK Tyres and Industries Ltd, focusing on quality parameters, delay/loss time trends, and response ratings for issues raised. It includes data on batches rejected, total compounds supplied, and loss of time due to compounds. Additionally, it features an action plan sheet for addressing issues with specified responsibilities and target completion dates.

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Durai Naidu
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© © All Rights Reserved
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Download as XLSX, PDF, TXT or read online on Scribd
3 views

Ics - Mixing & Stc

The document outlines daily internal customer feedback tracking for JK Tyres and Industries Ltd, focusing on quality parameters, delay/loss time trends, and response ratings for issues raised. It includes data on batches rejected, total compounds supplied, and loss of time due to compounds. Additionally, it features an action plan sheet for addressing issues with specified responsibilities and target completion dates.

Uploaded by

Durai Naidu
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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JK TYRES AND INDUSTRIES LTD - CTP

Daily Internal Customer feed back Tracking - Quality Parameters


Month:

PPM Trend
10000

9000

8000

7000

6000

5000

4000

3000

2000

1000 1100

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 3

Parameters 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

No of batches rejected in Stock 11

Total compound supplied to PCR stock (number of batches


10000
used for production + Number of batches rejected in stock)

PPM for the day 1100 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
Nov'16

0 0 0
30 31

Total

11

10000

1100
JK TYRES AND INDUSTRIES LT
Daily Internal Customer feed back Tracking

Delay / loss time trend


1000

900

800

700

600

500

400

300

200

100
50
0 3 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Parameters 1 2 3 4 5 6 7 8 9 10 11 12
Loss of time due to Compund (mins) 50 3 5
Total (Minutes) 50 3 5 0 0 0 0 0 0 0 0 0
INDUSTRIES LTD - CTP
back Tracking - Delivery Parameters
Month: Nov'16

/ loss time trend

Row 42

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Total
58
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 58
Response Tracking

Response to the issue raised


S.no Date Issue Response rating
(Excellent / Good / Poor)

1 DD/MM/YYYY X Poor 30
2 y Good 60

Response rating 45
Rating criteria

exceeds expectations in acting, responding and/or communicating


Excellent -100 points in a timely manner
Good - 60 points Acts, responds and/or communicates in a timely manner
Poor -30 points fails to act, respond and/or communicate in a timely manner

;
ACTION PLAN SHEET

S.no Date Issue Causes


ACTION PLAN SHEET

Target date Actual date


Action(s) Planned Responsibility Dept
of completion of completion

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