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Assignment 1

Operations management focuses on designing, planning, executing, and controlling business processes to transform inputs into finished goods or services, emphasizing efficiency and quality. Operations managers oversee daily operations, ensuring processes align with business objectives to maintain competitiveness. The scope includes resource management, quality control, inventory management, and adapting to changes in the business environment.

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1 views

Assignment 1

Operations management focuses on designing, planning, executing, and controlling business processes to transform inputs into finished goods or services, emphasizing efficiency and quality. Operations managers oversee daily operations, ensuring processes align with business objectives to maintain competitiveness. The scope includes resource management, quality control, inventory management, and adapting to changes in the business environment.

Uploaded by

Zunnuraini Aliyu
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assignment 1

1. What is operations management?


Operations management is the field of management that focuses on the design,
planning, execution, and control of business processes that transform inputs into
finished goods or services. It involves the efficient and effective utilization of
resources to achieve organizational goals, with a primary emphasis on improving
productivity and quality while minimizing costs.
2. What do operations managers do and why is it so important?
Operations managers are responsible for overseeing the day-to-day operations
within an organization. Their key responsibilities include strategic planning,
process design, resource allocation, quality management, and performance
improvement. Operations managers play a crucial role in ensuring that the
organization's processes are efficient, cost-effective, and aligned with overall
business objectives. Their work is essential for achieving operational excellence
and maintaining competitiveness in the market.
3. What is meant by the term value-added?
In the context of operations, "value-added" refers to the increase in worth or utility
that a company's activities bring to a product or service. It represents the difference
between the cost of inputs and the price at which the final product or service is
sold. Operations managers strive to maximize value-added activities in the
production process while minimizing non-value-added activities to enhance overall
efficiency.
4. What do you mean by operations?
Operations refer to the activities, processes, and systems involved in transforming
inputs (such as raw materials, labor, and capital) into outputs (goods or services)
that meet the needs of customers. Operations encompass a wide range of activities,
including production, manufacturing, distribution, and service delivery.
5. Explain in brief the objectives of operations management?
The primary objectives of operations management include:
Ensuring efficient use of resources.
Improving product or service quality.
Minimizing costs and maximizing productivity.
Meeting customer demands and expectations.
Adapting to changes in the business environment.
Enhancing overall competitiveness and profitability.

6. Distinguish between manufacturing operations and service operations?


Manufacturing Operations: Involve the production of tangible goods, such as cars,
appliances, or clothing. The focus is on optimizing processes like assembly lines,
quality control, and inventory management.
Service Operations: Deal with the delivery of intangible services, such as
healthcare, banking, or consulting. Success in service operations often depends on
factors like customer satisfaction, responsiveness, and the ability to manage service
encounters effectively.

7. Explain the scope of production and operations management?


The scope of production and operations management is broad and includes:
Designing and improving processes for efficiency.
Managing resources such as labor, equipment, and materials.
Quality control and assurance.
Inventory management.
Capacity planning.
Supply chain management.
Facility layout and location decisions.
Maintenance of equipment and facilities.
Essentially, production and operations management encompasses all activities that
transform inputs into outputs across various industries and sectors.

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