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Demonstration Tool Institutional Rating Sheets for Observation

The document outlines specific instructions for a demonstration assessment for a local tour guide, requiring candidates to accompany and guide visitors while verifying reservations and itineraries. Candidates must complete tasks within two hours and answer oral questions to confirm their knowledge. The assessment includes observation of skills, feedback on performance, and a rating of competency.

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4 views

Demonstration Tool Institutional Rating Sheets for Observation

The document outlines specific instructions for a demonstration assessment for a local tour guide, requiring candidates to accompany and guide visitors while verifying reservations and itineraries. Candidates must complete tasks within two hours and answer oral questions to confirm their knowledge. The assessment includes observation of skills, feedback on performance, and a rating of competency.

Uploaded by

jazel aquino
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SPECIFIC INSTRUCTIONS FOR DEMONSTRATION with ORAL

QUESTIONING:

Qualification
Unit of competency
Date of Assessment
Time of Assessment
1. You are required to accompany and guide visitors in a simulated work environment
according to given instructions.
2. Check the given assignment by the tour operator with the profile and requirements of the
visitors. You are given two (2) hours to perform the tasks.

You should perform according to these requirements:


a. Reservation request
b. Booking order
c. Exchange voucher of the client travel according to the itinerary

3. Reconfirm all reservations made by the Tour Operator with the suppliers involved in the
assigned tour itinerary. The assessment shall be based on the units of competency in
the Training Regulations and Evidence Plan and shall focus on the following:

a. Observation / Demonstration
b. Oral Questioning

4. Make sure that you complete each aspect of the activity to the standard expected in the
workplace as a local tour guide.
5. Answer all the questions from the assessor to confirm your underpinning knowledge.
6. Listen to the feedback regarding your performance and result of the assessment to be
provided to you by the assessor.

COMPETENT

NOT YET COMPETENT


Institutional Rating Sheets for Observation

Candidate name
Assessor name
Qualification
Unit of competency
Instructions for the demonstration:
Observe the demonstration of the candidate on the following within two (2) hours
1. The candidate shall Accompany and Guide Visitors in the locality in Accordance with
the Tour Itinerary.
2. Describe the assessment activity and the date on which it was undertaken.
3. Place a tick in the box to show that the candidate completed each aspect of the
activity to the standard expected in the workplace as a local tour guide.
4. Ask the candidate all the questions on the attached list to confirm his/her
underpinning knowledge.
5. Place a tick in the box to show that the candidate answered the questions correctly.
6. Give feedback regarding the performance after all evidences has been gathered.
7. Complete the feedback sections of the form.
Materials and Equipment:
 Telephone, fax machine, cellular phone or any communication equipment,
 Tour vehicle
 Tour guiding gadgets

 to show if
During the demonstration of skills, the candidate…. evidence is
observed
Yes No N/A
 Checked and verified that the itinerary is according to the
requirements of the visitors.
 Checked and verified all schedules and reservations with
providers
 Worn proper attire and practiced personal hygiene.
 Managed visitors’ movements.
 Provided proper and timely commentaries
 Delivered tour arrangements according to visitors’ requirements
 Applied preventive safety and security measures
 Applied salesmanship in optional tour sales
 Ensured compliance with local protocols and procedures
 Communicated well with colleagues
The candidate’s overall performance was:

Satisfactory Not Satisfactory


QUESTIONS

Satisfactory
response
Questions to probe the candidate’s underpinning knowledge
Yes No
Reflection / Extension Questions
1. How would you answer a caller on the phone inquiring for a possible
reservation?
2. State at least four ways by which guests uses to make reservation inquiries.
3. What is the information that a front desk clerk must get from a caller when
processing reservations?
4. How would you ensure that the credit card is valid and acceptable?
5. What are the product knowledge that a reservations clerk must know?
6. What are the ways by which guests guarantee their reservations?
Contingency Questions
7. What would you do if the customer cannot understand the language you
use?
8. What would you do if a guest lost his or her credit card?
Regulation Questions
9. What law covers the protection of information taken from guests during
reservation?
10. Why is confidentiality important in the reception process?
Safety Questions
11. What steps would you follow in case of fire in the property?
12. Why is there a need to check all exits at all times?
Infrequent Events Questions
12. What are some remedies that you can use if the system breaks down during
check-in or check out?
13. What steps are you going to take if a guest is trapped in an elevator during a
power outage?
The candidate’s underpinning knowledge was:
Satisfactory  Not Satisfactory 
Feedback to candidate:

The candidate’s overall performance was:


Satisfactory  Not Satisfactory 
Candidate signature: Date:

Assessor signature: Date:

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