Scribd
Upload
4 views

1st Lecture

Knowledge management (KM) is the process of organizing and sharing information within an organization to enhance productivity and decision-making. A knowledge management system (KMS) centralizes knowledge, facilitating quicker access and improving operational efficiencies, which leads to better business outcomes. Successful KM requires a strategy aligned with corporate goals, a supportive organizational culture, effective processes, competent leadership, appropriate technology, and sustained political support.

Uploaded by

talharana04
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
4 views

1st Lecture

Knowledge management (KM) is the process of organizing and sharing information within an organization to enhance productivity and decision-making. A knowledge management system (KMS) centralizes knowledge, facilitating quicker access and improving operational efficiencies, which leads to better business outcomes. Successful KM requires a strategy aligned with corporate goals, a supportive organizational culture, effective processes, competent leadership, appropriate technology, and sustained political support.

Uploaded by

talharana04
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

What is knowledge management?

Knowledge management (KM) is the process of identifying, organizing, storing and

disseminating information within an organization.

When knowledge isn't easily accessible within an organization, it leads to wasted time

as employees search for information rather than focusing on their core tasks. This

inefficiency can result in delays, redundant work, and poor decision-making, all of which can

be costly to the business. Making knowledge readily available is crucial for maintaining

productivity and achieving better outcomes.

A knowledge management system (KMS) harnesses the collective knowledge of the

organization, leading to better operational efficiencies. By utilizing a knowledge base, these

systems centralize information, making it easily accessible and ensuring that employees can

quickly find the knowledge they need to perform their tasks effectively. This centralized

approach is essential for successful knowledge management.

Companies with a knowledge management strategy achieve business outcomes more

quickly as increased organizational learning and collaboration among team members

facilitates faster decision-making across the business. It also streamlines more organizational

processes, such as training and on-boarding, leading to reports of higher employee

satisfaction and retention.

Knowledge management is essentially about getting the right knowledge to the right

person at the right time. Knowledge management may also include new knowledge creation,

or it may solely focus on knowledge sharing, storage, and refinement.

It is important to remember that knowledge management is not about managing

knowledge for knowledge's sake. The overall objective is to create value and leverage

and refine the firm's knowledge assets to meet organizational goals.

Implementing knowledge management thus has several dimensions including:


Strategy: Knowledge management strategy must be dependent on corporate

strategy. The objective is to manage, share, and create relevant knowledge assets that

will help meet tactical and strategic requirements.

Organizational Culture: The organizational culture influences the way people

interact, the context within which knowledge is created, the resistance they will have

towards certain changes, and ultimately the way they share (or the way they do not

share) knowledge.

Organizational Processes: The right processes, environments, and systems that

enable KM to be implemented in the organization.

Management & Leadership: KM requires competent and experienced leadership at

all levels. There are a wide variety of KM-related roles that an organization may or

may not need to implement, including a CKO, knowledge managers, knowledge

brokers and so on. More on this in the section on KM positions and roles.

Technology: The systems, tools, and technologies that fit the organization's

requirements - properly designed and implemented.

Politics: The long-term support to implement and sustain initiatives that involve

virtually all organizational functions, which may be costly to implement (both from the

perspective of time and money), and which often do not have a directly visible return

on investment.
Knowledge Pyramid

Knowledge Hierarchy
Data

Data is the lowest point, an unstructured collection of facts and figures. Facts and
figures which relay something specific, but which are not organized in any way.

Information: For data to become information, it must be contextualized, categorized,


calculated and condensed (Davenport & Prusak 2000). Processed form of data is called
information

Knowledge

Knowledge involving the processing, or use of information in the mind of an


individual.

"Knowledge is a fluid mix of framed experience, values, contextual information,

expert insight, and grounded intuition that provides an environment and framework for

evaluating and incorporating new experiences and information. It originates and is

applied in the mind of the knowers. In organizations it often becomes embedded not

only in documents or repositories, but also in organizational routines, practices and


norms."

You might also like