DOC-20240716-WA0036
DOC-20240716-WA0036
Performance management is a tool that helps managers monitor and evaluate employees' work. The
goal of performance management is to create an environment where people can perform to the best
of their abilities and in alignment with the organization's overall goals. Performance management is
widely used in both the private and public sectors.
● Performance management is intended to help people perform to the best of their abilities in
alignment with the organization's goals.
● It views individuals in the context of the broader workplace system and encourages their
input in goal-setting.
● Performance management focuses on accountability and transparency and fosters a clear
understanding of expectations.
● Rather than just annual performance reviews, performance management provides ongoing
feedback to employees.
How Performance Management Works
A formal performance-management program helps managers and employees see eye-to-eye
about expectations, goals, and career progress, including how an individual's work aligns with the
company's overall vision. It helps direct the funds allocated as a part of the company's performance
budget. Generally speaking, performance management views individuals in the context of the
broader workplace system. In theory, companies seek the absolute performance standard, even
though that is considered to be unattainable.
Performance-management programs use traditional tools such as setting and measuring
goals, objectives, and milestones. They also aim to define what effective individual performance
looks like and develop processes to measure it. However, instead of using the traditional paradigm
of year-end reviews, performance management turns every interaction with an employee into an
occasion to learn.
Managers can use performance management tools to adjust workflow, recommend new
courses of action, and make other decisions that will help employees achieve their objectives. In
turn, this helps the company reach its goals and perform optimally. For example, the manager of a
sales department can give staff members target revenue volumes that they must reach within a set
time period. In a performance management system, along with the numbers, the manager would
offer guidance gauged to help the salespeople succeed.
Focusing on continuous accountability creates a healthier, more transparent work
environment, and emphasis on regular meetings can improve overall communications. Because
performance management establishes concrete rules, everyone has a clearer understanding of the
expectations. When expectations are clear, the workplace is less stressful. Employees are not trying
to impress a manager by doing some random task, and managers aren't worried about how to tell
employees that they are not performing well. If the system is working, they probably know it
already.
Common Steps in Performance Management
Although off-the-shelf performance-management software packages exist, templates are
generally customized for a specific organization's needs. Typically, effective performance-
management programs include certain universal elements, such as:
● Aligning employees' activities with the company's mission and goals. Each employee
should understand how their job contributes to the company's overall goals. Supervisors and
employees together should define a job's duties.
● Developing specific job-performance outcomes. Through performance management,
employees should understand: What goods or services does my job produce? What
procedures does my job entail? What effect should my work have on the company? How
should I interact with clients, colleagues, and supervisors?
● Creating measurable performance-based expectations. Employees should have the
opportunity to give input into how success is measured. The expectations can include
results, which are the goods and services an employee produces; actions, which are the
processes an employee uses to make a product or perform a service; and behaviors, which
are the demeanor and values an employee demonstrates at work.
● Defining job-development plans. Employees should have a say in what types of new
things they learn and how they can use that knowledge to the company's benefit.
● Meeting regularly. Instead of waiting for an annual performance appraisal, managers and
employees should engage actively year-round to evaluate progress.
Benefits of Performance Management
Advocates of performance management maintain that it not only helps organizations attain
their goals but makes work more fulfilling for individual employees, with the bottom-line benefit of
improved worker retention. For example, workers often feel blindsided by negative annual
performance reviews. While performance management may also incorporate annual reviews, the
ongoing feedback that managers provide throughout the year should result in fewer unpleasant
surprises.
As the polling firm Gallup, which conducts worldwide surveys on workplace issues, puts it,
effective performance management requires "managers to think of themselves as coaches, not
bosses. And when managers have timely, performance-related conversations that reflect this
principle, manager-employee interactions feel encouraging, engaging, and rewarding in ways that
annual reviews do not."
The benefits can also extend outside the organization, with studies showing that
performance management often produces greater customer satisfaction.3
Management by Objectives (MoB) vs. Performance Management (PfM)
Somewhat similar to performance management, management by objectives (MBO) is a corporate
leadership model that attempts to align employees' goals with those of an organization. It is often
broken down into five basic steps: defining objectives, communicating those objectives to
employees, monitoring employees' progress, evaluating their performance, and rewarding their
achievements.
Like performance management, MBO encourages (in theory at least) employee participation
in goal-setting. However, MBO is frequently criticized as being too rigid and so focused on goals
that employees and managers are driven to meet them no matter how they do so. According to an
article in the January
The Difference between Performance Management and Performance Appraisal
In performance management, supervisors provide ongoing feedback to
employees. Performance appraisals, on the other hand, tend to provide feedback looking back over
a certain period, often a year. Companies that practice performance management can include an
annual performance review as part of their process, so the two aren't mutually exclusive.
What Are SMART Goals?
SMART goals are part of a goal-setting system and philosophy used by many companies
and other organizations, as well as by individuals. Following the SMART acronym, it advocates
creating goals that are specific, measurable, achievable (or attainable), relevant, and time-
bound.
PERFORMANCE APPRAISAL
According to a managerial study, nine out of ten managers admitted that they weren’t satisfied with
how their companies conduct performance appraisals, believing that they lead to false information
and expectations.
Finding a thorough way to review performance and evaluate employees’ contributions to the
company will help employees and managers better understand job expectations and improve
performance.
And as a company grows, having an objective and accurate way to evaluate the performance
of employees can help them improve how they do their jobs, change working habits, and allow
managers to judge assignments better and assess compensation.
In this article, you’ll learn about the benefits and shortcomings of performance appraisal. You’ll
also learn about the different types and methods used to draw accurate results. So, let’s dive in.
What is performance appraisal?
Performance appraisal is a systematic process that measures an employee’s performance
against a preset group of job requirements. The process is also called employees’ appraisal,
performance review, and performance evaluation.
An efficient performance appraisal approach is crucial for effective
management and creating a positive workplace, as managers can find a reliable way to assess how
employees stick to their job requirements.
A good strategy should be unbiased to help managers better evaluate job performance and
allow employees to recognize their strengths and weaknesses for future growth and development.
Benefits of performance appraisals
The primary purpose of the performance management process is to ensure that the company,
represented by its managers and the employees are on the same page.
On the one hand, employees can recognize opportunities for improvement and see how their
performance aligns with the company’s goals and the job’s requirements.
On the other hand, they can also identify their weaknesses and see how they can grow for
better career opportunities, inside or outside the organization.
On the other hand, managers can actually see how each employee contributes to the
company’s success, which work areas create more frustration, and which job descriptions need to
be redefined.
In general, performance appraisals provide various benefits.
● Managers and employees are reminded of what they’re working for during the employee
performance review.
● Holding meetings for performance appraisals help align employees’ and managers’ opinions,
strengthening workplace bonds.
● There will be a solid and unbiased structure against which all employees are rated and evaluated.
● Employees get to ask questions as appraisals clarify confusion about the job requirements and
expectations as reviewers provide specific examples of the desired results.
● Annual reviews increase employee morale and help them become more engaged, seeing how their
actions affect the whole company.
● Employees have a chance to ask about current projects and ask for guidance for future performance
reviews.
● Employees can discuss different issues with their managers to find solutions.
● Employees learn more about their strengths and what they’re doing well. They also learn about their
weaknesses, creating career development and growth opportunities.
● Sharing positive feedback after appraisal contributes to increasing employees’ motivation.
● The supervisor can keep track of every employee’s performance over a specific period for
promotion purposes.
● Higher-level managers can review progress and get an insight into how different employees
perform and each employee’s skills, even if they don’t directly interact with them.
● Managers actually practice being better at what they do as they assist employees with their work.
● Evaluating performance allows managers to decide which employees need more training or
guidance. It will also help them create training programs to boost performance.
● Managers get an opportunity to reward high-achieving workers and justify personnel changes,
including promotions, demotions, and layoffs, by evaluating each employee’s work.
Advantages
● Cost-efficient method.
● Easy to perform.
● Provides more reliable data within a specified timeframe.
Disadvantages
● Collecting and interpreting data can be time-consuming.
● Employees might be reluctant to share critical incidents.
● Some managers will focus on negative incidents.
● It’s hard to use this method for salary and promotion decisions.
The checklist
The appraiser asks questions, and the employee replies with yes or no.
Key idea
Also called the checklist scale, the primary purpose of this method is to increase objectivity
in the questions. It can focus on behavior or traits and relate to work habits and the overall
employee experience.
Some managers use a mark when an employee meets specific criteria or traits or can choose
to leave it blank. However, this technique doesn’t allow for detailed responses.
For example, an HR manager can use the following questions in their appraisal, with yes or no
responses:
● Does the employee show leadership within their department?
● Does the employee have problem-solving abilities?
Advantages
● Prevents memory lapses.
● Results are less subjective.
● Motivates employees leading to more productivity.
Disadvantages
● A lot of traits, attributes, and behavioral patterns might be overlooked.
● Doesn’t allow for necessary explanations.
The graphic rating scale
This is the most commonly used appraisal method opens in a new tab, and it works for several
industries and teams because it can be easily adjusted.
Key idea
This method uses a scale or range of performance, and employees are ranked based on their
actual score. Scores are usually listed from 1 to 5, allowing managers to quantify behavioral
patterns and trends. This is called a discrete scale.
Other managers use a continuous scale, which rates performance from poor to excellent. The
appraiser marks where the employee’s performance agrees with these criteria. Organizations use
these ratings as they assign tasks and discuss promotions.
For example, an HR manager can ask an evaluator the following questions about a specific
employee:
● Are they dependable?
● Can they work well with a team?
● Do they deliver tasks on-time?
Advantages
● Quantifying behaviors makes the system easier to understand.
● The approach is easy to develop.
Disadvantages
● The subjectivity of different managers can affect results.
● Some results can overshadow other findings.
● The final score doesn’t show employees’ individual strengths.
Forced choice
The military developed this appraisal method, and the reviewer is the one who does all the work,
choosing between positive and negative criteria to evaluate employees.
Key idea
The reviewer or manager is given several statements that describe the employees’ performance.
Then, they can choose between two or more states to evaluate their behavior.
The problem with this method is that sometimes managers are forced to pick between
positive and negative statements with no gray areas. This makes the evaluator’s job more
challenging.
For example, a project manager might be asked to answer yes or no to these questions.
There will be no room to state exceptions or explain results.
● The employee always delivers tasks on time.
● The employee can meet all deadlines.
Advantages
● Forced choices eliminate personal bias.
● Time and cost-efficient method.
Disadvantages
● Statements might be wrongly framed.
● Managers don’t have an opportunity to explain or expand.
● It eliminates gray areas in the review process.
Behaviorally anchored rating scales
BARS combine elements from graphic rating scale and critical incident methods.
Key idea
This process opens in a new tab combines qualitative and quantitative information analysis
by comparing actual performance to specific behavioral examples.
For example, a customer service manager will be asked to pick one of the following statements to
describe an employee’s attitude:
● The employee doesn’t say hello or maintain eye contact while interacting with clients.
● The employee says hello when customers enter the store but doesn’t ask them what they want.
● The employee asks what the customer wants but doesn’t offer more assistance.
● The employee assists once before moving on to another customer.
● The employee wholeheartedly helps the customer, ensuring they have a good experience.
Advantages
● Easy to use.
● This method is considered fair because it focuses on behaviors.
● The scale is different for each job, so it’s personalized for different levels within the same
organization.
Disadvantages
● Time-consuming and expensive to set up.
● The management team should be highly involved.
● There might be some bias.
Relative standards
Unlike absolute standards, employees are evaluated and compared to others by relative
means.
Group order ranking
The manager is asked to group their employees into specific classes or rankings.
Key idea
Employees are ranked within a group based on behavior and professional capabilities
criteria. So, they’re classified as the top-third, for example.
Advantages
● Managers can rank employees according to their actual performance levels.
● All factors are similar within the same group, so the evaluation process is fair.
● The comparative scale is easier to understand.
Disadvantages
● The process can become complicated when the number of group members increases.
● Rankings can’t be compared to different groups.
● The overall score can be hard to interpret.
Individual ranking
This is one of the oldest and simplest methods, as the employees are ranked from worst to
best.
Key idea
The evaluator chooses a specific trait, and all employees are ranked according to this trait.
This method, also called the stack ranking Opens in a new tab, assumes that the differences between
all employees are equal.
For example, a marketing manager can rank employees based on their lead generation
numbers.
Advantages
● It’s a fast and transparent method.
● Cost-efficient process.
● Easy to understand.
Disadvantages
● The process becomes more complicated as the number of employees increases.
● This method is less objective.
● Workers’ strengths and weaknesses can’t be determined.
● Employees at the bottom of several lists will be demotivated.
Paired comparison
Employees are compared in pairs opens in a new tab, and the best performer is given a score of 1.
Key idea
The comparison is made using this formula: N (N-1)/2, where N refers to the number of employees.
For example, a remote team manager might ask each employee which remote work platform they
like best and why. Then the question will be asked to the whole team.
Advantages
● The manager can set priorities.
● Some evaluators are reluctant to use this method as it can promote bias.
● Cost-efficient method.
Disadvantages
● This method isn’t job-specific.
● It doesn’t work when there’s a large number of employees.
Objectives
This appraisal approach evaluates employees’ performance based on how well they achieve
various preset objectives. These objectives are crucial to completing their jobs, so they can be job-
specific.
Key idea
Management by objectives opens in a new tab or MBO is made up of four steps. These are
setting goals, planning, self-control, and evaluating performance.
For example, a social media marketing manager might set a goal of increasing social media likes by
40% and generating 100 new leads monthly. The same criteria can be applied to all employees to
see how far they’ve achieved these goals.
Advantages
● Easy to implement and understand.
● Employees are motivated.
● This method isn’t biased.
Disadvantages
● Getting employees to agree on goals might be challenging.
● Interpreting goals might differ between evaluators.
● The process is time-consuming.
360-degree feedback appraisal
The 360-degree feedback method is a popular method that combines inputs from several
organizational levels to make the evaluation process more accurate.
Key ideas
The process focuses on comparing data from multiple sources. This can be done through
self-appraisals, where employees rank themselves, and managerial appraisals, which represent a
traditional performance evaluation method.
Peer assessment is when employees are evaluated by their peers, and customer evaluation
can be done when clients review employees. Direct reports can also appraise their managers.
For example, during a leader skills feedback by a project manager, they can ask the following
questions.
● The employee is highly effective at leading work groups.
● The employee treats everyone respectfully.
● The employee offers help to other team members.
Advantages
● This method works as an excellent development tool.
● It’s more reliable.
● Results are more accurate.
Disadvantages
● The process is time-consuming and not cost-efficient.
● This method is sensitive to national and organizational culture systems.
● It’s prone to bias due to conflicts.
● It might be hard to maintain confidentiality.
How to choose the right appraisal method and when to use it
The main goal of using performance appraisals is to improve the overall employees’
performance and productivity through various human resources decisions. These methods can help
managers redefine goals, develop training programs, and motivate employees.
Choosing the right appraisal process depends on several factors, including the organization’s size,
number of employees, resources available to managers, and evaluation criteria.
Some appraisal methods are better formulated to evaluate employees in certain industries or
at specific managerial levels. The company can also adopt various practices to assess the
performance of different employees simultaneously.
Appraisals should be done periodically, preferably annually or quarterly. Knowing the
predetermined appraisal date can motivate employees to work better towards achieving targets and
meeting goals before a specific date.
Yet, managers and employees must consider performance appraisal management an ongoing
process. It involves discussions and providing feedback throughout the year, as it can benefit
evaluators before deciding on promotions, demotions, or layoffs.
The 7 Stages of 720-Degree Performance Appraisal
Performance management is an important part of the responsibilities of any successful business. HR
staff, executive leadership, and managers all have a responsibility to their employees to help give
them the tools – including training, feedback, and more – to help them do their jobs successfully. A
comprehensive performance management system is needed to effectively guide employees through
their tenure with an organization and help businesses get the most from their employees.
According to the International Journal of Multidisciplinary Research, a 720-degree
performance appraisal is when an employee “is appraised from 5 dimensions and feedback or the
appraisal meeting is conducted twice (pre and post feedback) to ensure the efficient performance of
the employee.
Including the pre and the post feedback, that plays a vital role, the 720-degree performance
appraisal has seven phases.” The logic behind the name is that if 360 degrees is a complete review
that encompasses a holistic view of performance, then 720 degrees is even more thorough,
comprehensive and beneficial.
Important stages of the 720-degree performance appraisal process
According to the research, the following seven stages make up the 720-degree performance
appraisal process.
1. Pre appraisal feedback
Before a manager or supervisor sits down with their employee, feedback is collected from
all the notable and worthy touch points. Who does an employee interact with who could weigh in
on their performance in a meaningful way? Who has input that could help shape employee progress
and success? Managers and HR work to define who these valuable points of feedback are and also
work to set targets and goals to go over in the official appraisal.
2. Self-appraisal
How an employee sees themselves matters. Using a self-report questionnaire, employees fill
out a performance review on themselves, ranking and rating their strengths, weaknesses,
performance, and more. This is a useful discussion tool, as it helps managers and employees both
see gaps in communication or understanding and work to address them.
3. Coworker/colleague appraisal
Feedback from peers can be very useful in helping employees understand their team impact
and contribution to the team dynamic. Cultural fit is just as much a measure of success as any other
metric that an employee is being reviewed on, so understanding how an employee relates to and
with their peers is an important factor in the assessment.
4. Customer appraisal
What do customers think of your employee? Customer satisfaction is key to the success of any
organization, and having an understanding of your employee’s ability to relate well with and serve
their customer base is indicative of their overall success in meeting your company goals. Sometimes
customers aren’t outside clients, but other business departments.
An IT department, for instance, services other employees and those employees are the IT
teams “customers.” These relationships are equally valuable to ensuring long-term business success.
5. Direct report and subordinate appraisal
Getting feedback from the people that your employee manages or oversees is useful in
analyzing the organizational, communication, motivational, leadership, and delegation skills.
6. Manager or supervisor appraisal
This is one of the most common parts of any performance appraisal system – the
performance, responsibilities, and attitude of an employee being assessed by those who oversee
their projects and ultimately their job success.
7. Post appraisal feedback
Researchers of the 720-degree appraisal method note that this is its key differentiator
between this method and others. This step includes additional guidance to help employees meet
their goals and stay in regular communication with their managers.
Benefits of implementing a 720-degree performance appraisal method
Does this method hold up when compared to other performance appraisal processes? Here are
some of the benefits that some businesses have reported seeing:
● More holistic and comprehensive feedback leads to a better understanding of
performance. Hearing from customers, teammates, managers, and other stakeholders can
help identify any performance gaps or places of improvement.
● Multi-dimensional feedback helps employees better cooperate and communicate more
consistently.
● Can greatly reduce appraisal barriers such as prejudice, bias, and discrimination. These
are much more common when employee reviews are conducted as feedback between
employers and managers only.
● Greater transparency – such as regular feedback and consistent communication with other
feedback channels, such as coworkers – leads to more engaged employees who feel that they
are valued, respected, and that their contributions and success matter to the overall future of
the organization. Better employee relationships are built on trust, communication, and
feedback and ultimately lead to better employee retention, which reduces both costs and lost
productivity for companies.
Career Management
Career management is the process of planning an employee’s progress towards a
professional goal and then acting on those plans through a variety of methods. There are several
entities involved in career management, including the employee, their manager, HR and/or a
specialized L&D team or leader, and the organization.
Organizational career management can be defined as all of the activities undertaken by a
company to ensure that an employee decides upon, and then follows, their chosen career path. At
some point between creating the career path and setting towards it, the employee or organization
may even want to change that path in order to fit changing needs of the business or employees’
goals.
Today, career management is more living and breathing than in decades past, due to the
speed of technological evolution and business adaption of that tech. But the process is the same –
but the process needs to be done more often than before in order to adapt to any changing business
goals and ensure employees have the skills needed to. These activities include career pathing and
goal setting, as well as many other initiatives, as discussed below.
Why is Career Management Important?
The involvement of the organization in supporting workers’ career goals is recognized as
something which benefits both parties. This is despite the fact that the employee might not remain
with that organization for their entire career. Companies that provide career management services
enjoy higher retention rates, less expensive succession processes, and good employee branding that
draws talented employees to apply for positions.
The Role of the Organization in Career Management
Whether planned formally or informally, there are generally a set of functional positions
which an employee needs to take as they progress through levels of the company. This pathway
serves as a natural lead-in to a career management initiative. With an understanding of how an
employee gets from position A to position B, an organization can add various elements to support
the development of the worker as they move ahead.
Activities and Resources
Companies should also be part of encouraging workers to manage their careers and make sure to
record their progress. To start employees on the road to career management, and to keep them on
track, organizations can initiate:
● Informational programs – during the on boarding process, and whenever new L&D and/or
company positions become available, the HR department should publicize career
management opportunities and provide related resources such as career workshops,
explanatory literature, and success stories
● HR functions – implementation of assessment centers, career counseling activities, and
performance appraisal systems will form a comprehensive career management system that
tracks employees’ progress in an organized manner.
Learning and Development
Employees can be enrolled in learning and development programs in order to build the skills
required to advance in the organization. This includes managerial training, technical knowledge,
and soft skills. It is also possible to fund external educational programs for advanced technology-
based skills, university degrees, and professional certifications. Furthermore, coaches are an
excellent resource for teaching workers the skills that are best acquired through close observation
and advising.
In addition, many organizations already have an outstanding source of internal expertise in
the form of mentors. By pairing employees who intend to reach a certain position with those who
have already achieved it, companies can provide workers with precisely the knowledge that they
require to follow their chosen career path.
Skill Application
Once any skill is acquired, it is essential to ‘use it or lose it’. Otherwise, the forgetting
curve comes into effect. To avoid the waste of L&D resources, and to give employees the sense of
progress, companies should provide numerous opportunities to apply their skills:
Internal Job Openings
This is the optimal way to apply skills and the most concrete means to enable the progress
of an employee’s career path. However, only about 20% of hires are sourced internally.
Lateral Mobility
If the next step up the hierarchy is not available, companies can still look for opportunities
wherein the employee takes another position at the same hierarchical level. This can keep workers
engaged and provide cross-functional training.
Dual Ladder Mobility
“Dual ladder” means a pathway that is parallel to a management track in terms of benefits
but without managerial responsibilities. This is a valuable option for companies that have a flat
hierarchy and/or many technology-oriented positions.
Informal, Temporary, and, Seconded Roles
Employees can be encouraged to take on senior responsibilities in addition to their regular
tasks and for a limited time. In addition, workers can be ‘seconded’, meaning that they are
temporarily relocated to a different part of the organization, or even to a partner company.
Wage is a fundamental economic concept that holds significance in labor and employment.
Understanding wages and their intricacies is essential for both employees and employers.
In this article, we will delve into the comprehensive definition of wage, exploring its various forms
and how it differs from related terms such as salary and income.
Definition of Wage & Its Significance
What Is Wage?
Wage refers to an employer's payment to an employee in exchange for their labor. It is
typically calculated based on the number of hours worked or the completion of a specific task.
For example, someone working at a grocery store might earn an hourly wage for each hour they
work.
This compensation can also be referred to as salary, particularly when it's paid regularly,
regardless of the number of hours worked.
Significance of Wage
The significance of wages cannot be overstated. It plays an essential role in both individual
livelihoods and the broader economy.
For individuals, wages are essential for meeting basic needs such as food, shelter, and
clothing.
They also contribute significantly to one's quality of life by allowing access to education,
healthcare, and leisure activities.
From an economic perspective, wages not only reflect the value placed on individual work
but also impact consumer spending patterns, which drive economic growth.
When workers receive higher wages, they tend to accumulate more disposable income,
which leads to increased spending on goods and services.
Wages have a big impact on how productive workers are. When employees feel like they're
being paid fairly, they tend to be more motivated and have better morale.
As a result, they work more efficiently and get more done.
Lastly, wages are intertwined with social factors such as inequality - low-wage workers may
struggle financially while high-wage earners enjoy greater financial stability.
This disparity can impact societal well-being through its effects on crime rates, health
outcomes, and overall social cohesion.
Components & Calculation of Wages
Understanding the components of wage is important. Let us study some of the basic
components of wages and how it is calculated:
Basic Pay & Additional Benefits
Wage typically includes both basic pay and additional benefits. The basic pay is the fixed
amount of money paid to an employee for their services, often calculated based on the number of
hours worked or output produced.
For example, a manual laborer might be paid an hourly wage for their work, while a salaried
employee may receive a fixed monthly amount.
In addition to the basic pay, employees may also receive various benefits as part of their overall
remuneration package.
These benefits can include health insurance, retirement contributions, paid time off, and
other forms of non-monetary compensation provided by the employer.
Overtime, Bonuses & Deductions
When calculating wages, it's important to consider factors such as overtime payments for
hours worked beyond regular working hours.
For example, let us consider that an employee works more than 40 hours a week. In this case, where
overtime laws apply, the employee is entitled to be paid additional compensation at a higher rate
than the standard hourly wage.
Moreover, bonuses are another component that can impact an employee's total
remuneration. These could be performance-based incentives awarded by the company to recognize
exceptional work or achievements by employees.
It's essential to account for these bonuses when determining the total amount earned by an
individual.
Furthermore, deductions from wages should also be taken into consideration when
calculating net income.
Deductions might include taxes such as federal income tax withholdings or social security
contributions mandated by law.
Retirement Benefits
● Pension. The minimum eligibility period for receipt of pension is 10 years.
● Commutation of Pension.
● Death/Retirement Gratuity.
● General Provident Fund and Incentives.
● Contributory Provident Fund.
● Leave Encashment.
Employee benefits
Employee benefits are an indirect form of compensation that organizations provide to their
workers through programs, policies, or services. Typical examples include health insurance, paid
time off, and life insurance.
Which benefits an organization offers will vary according to its business situation and
location. Some employee benefits are country-specific. For instance, health insurance is a key
component of employee benefits packages in the US. In France, many employees get restaurant
vouchers for every workday.
Depending on the country and region, certain benefits are mandated by law. Those that
employers are legally required to provide are called statutory or legally required benefits. The ones
that each employer chooses to supply are referred to as discretionary benefits.
Employee benefits are factored into total compensation and total rewards, so they play an important
role in whether an employer meets employees’ and job candidates’ expectations.
In addition to benefits, most employers will provide perks. It’s common for perks and
benefits to be viewed as the same, but there is a distinction between the two. While benefits are a
form of compensation, perks are not factored into pay.
Perks serve as incentives or extra rewards that make an employer more appealing to work
for. These can include enticements such as gym memberships, free lunch or snacks at work, or
company-sponsored tickets to concerts and sporting events.
Why are employee benefits important?
Most organizations will need to provide certain employee benefits to comply with legal
regulations, but offering the bare minimum is not enough. When employers have a strong employee
benefits package, it translates into the following advantages:
● Attracting talent: While two jobs may have the same salary, they can vary greatly benefit-
wise. Your benefits package can make your organization stand out as an employer. For
example, 88% of job seekers consider health, dental, and vision insurance benefits, as well
as flexible hours, in their job search. Candidates will weigh the value of benefits along with
base salary to see which job puts them in the best financial position.
● Improving employee retention: Employee benefit offerings vary with each organization,
and some will suit workers’ needs better than others. When their needs are met, employees
are more likely to remain with the employer. As a result, companies rated highly on
compensation and benefits experience 56% lower employee turnover.
● Fostering inclusion at work: The right selection of benefits can help you promote inclusion
in the workplace by showcasing your dedication to catering to the different needs and
circumstances of your employees. Some examples of inclusive benefits are parental leave
for all parents, floating holidays, domestic partner benefits, and flexible scheduling.
● Promoting a healthy workforce: Many employee benefits support health and well-being.
Access to medical care and wellness or enrichment programs helps employees take better
care of them. Healthy, happy employees are more productive and less likely to miss work.
● Increasing employee satisfaction and loyalty: Benefits are an investment in employees.
When a person believe their employer values and appreciates them, they experience more
fulfillments. Employees who are content with their benefits are 70% more likely to be loyal
to their employer. They’re also two times more likely to be satisfied with their jobs,
enhancing overall employee experience.
4 major categories of employee benefits
Traditionally, employee benefits included medical insurance, life insurance, retirement
plans, and disability insurance. These were usually mandated. For instance, many countries require
that employers provide some type of medical insurance. However, employee benefit offerings of
today have expanded well beyond this scope.
There are various employee benefits examples that we’ll be looking at below, but the four major
categories are as follows:
● Insurance: This category includes all types of health insurance (medical, dental, vision), as
well as life insurance and disability insurance. Health insurance options help meet
employees’ and their families’ ongoing needs, while life and disability insurance policies
provide funds for occasional or permanent unforeseen circumstances.
● Retirement plans: Retirement benefits allow employees to earn employer contributions or
save and invest some of their wages for the future. Opportunities to enroll in these plans and
automatic payroll deductions support and simplify the process of preparing employees for
retirement.
● Additional compensation: The opportunity to earn money beyond an employee’s regular
salary can be made available through commissions, bonuses, and performance awards. Also
included in this category is indirect compensation, such as profit-sharing and stock options.
● Time off: People need breaks from their regular work schedule, and competitive employers
understand the worth of granting time off with pay. Holidays, sick leave, vacations, family
leave, bereavement leave, and sabbaticals are all desirable to employees. Paid time off is
even mandated in many countries. Employers that expand their policies on types of leave to
go beyond the status quo or any legal requirements have an attractive benefit to tout.
Four types of employee benefits :
● Benefits at work
● Benefits for health
● Benefits for financial security
● Lifestyle benefits
Benefits at work
Benefits at work relate directly to how employees experience their jobs and include working
hours and time off, skills development, food and beverages, and gifts and activities.
Working hours and time off
Work schedules and situations are top considerations for most people. They want control
over when and where they do their work. This became the norm when pandemic quarantines kept
employees at home.
According to a study done by Qualtrics, “93% of employees say the way we work has
‘fundamentally and forever’ changed” with the most favorable changes being flexible schedules,
remote work, and hybrid work.
If employees can work during times they feel most productive and have more control over their
work-life balance, they will feel more job satisfaction. Favorable options such as flexible work
schedules and remote/hybrid arrangements are now expected. In fact, 49% of Millennial and Gen Z
workers would consider quitting their jobs if there wasn’t some consideration for remote work.
Another important factor for people is when they don’t have to work. Vacation, holidays,
sick leave, parental leave, and various other types of leave policies are scrutinized by employees
and job seekers. Unlimited paid time off is an emerging concept that’s gaining traction with
innovative employers.
“People are looking for paid time off (PTO) policies that support work-life integration, and
companies who encourage employees to take their PTO and don’t expect employees to “be on”
while on vacation or taking sick time. PTO is a company benefit, and employers who treat PTO as
a time for employees to completely disconnect while out of the office have a competitive edge,”
notes Eric Mochnacz, Senior HR Consultant at Red Clover HR.
Skills development
Rapid technological developments make employees aware of how important skills
development is. The University of Phoenix’s Career Optimism Index® discovered that 52% of
American workers believe they are replaceable in their positions, and 68% say that more
opportunities to upskill would keep them with their current employer.
Many workers look for employers that will support their continuing education endeavors.
Benefits such as tuition funding, student loan assistance, or a budget for professional training and
certifications do just that.
Lifestyle benefits
Lifestyle benefits offer employees support that makes their day-to-day life easier. These consist of
mobility and work-life balance benefits.
Mobility and office setup
Mobility benefits simplify commuting or working from home.
Commuter benefits include company vehicles and subsidies for public transportation or carpooling.
These types of commuter subsidies are common in the Netherlands.
Remote work allowances assist employees with the cost of running an office, such as
equipment and internet. Buffer is a fully remote social media management software company. Its
employees receive a laptop and $500 to set up their office, plus additional money for a co-working
space.
Work-life balance
Employers that respect employees’ need to maintain their personal lives will cultivate a more
positive employee-employer relationship. Offering extras like the following can help people
achieve that longed-for work-life balance:
● Concierge services for grocery delivery, restaurant reservations, dry cleaning, event and
travel planning, etc.
● Onsite childcare centers or subsidies to offset costs.
● Extended parental leave.
● Employee assistance programs (EAP) that provide confidential, professional support for
resolving personal problems such as dependent care, legal issues, or relationship challenges.
Unique employee benefits
Organizations can differentiate themselves from their competitors and become highly
desirable places to work by offering unique employee benefits. Here are a couple of examples:
Four-day workweek
Following the pandemic, the social media management software company Buffer trialed a
four-day workweek for its whole team and has seen an increase in productivity and general
wellbeing, which is why it’s here to stay. Some countries are also looking into the possibility of a
four-day workweek. For example, workers in Belgium can now choose to complete their working
hours in four days.
Fertility assistance
A study by Brabners found that 53% of employees with fertility problems would be more
likely to stay with their employer if they funded infertility treatment. Athleticwear
company Lululemon supports employees through fertility and reproductive benefits, including early
deduction for prostate and testicular cancers, as well as endometriosis and PCOS support.
Pet insurance
51% of employees now list pet insurance among the top benefits that would impact their decision to
take a new job. Currently, most organizations offer pet insurance as a voluntary benefit, but this is
predicted to become a common offering with employers in the near future.
Family stipends
A family stipend, sometimes known as a family allowance, is an additional sum of money
given to employees to help them pay for family-related expenses. For example, adoption fees,
childcare, household supplies, groceries, travel costs, and more.
The European Patent Office offers several types of family allowances to their employees,
such as household allowance, childcare allowance, or education allowance.
Gainsharing and profit-sharing
Gain sharing and profit sharing aim to financially reward employees for better performance,
which motivates them to do their best at work. ConvertKit places their profits into a pool that is
divided between employees as part of their profit-sharing plan. Employees receive a bi-annual cash
bonus.
Employee benefits best practices
Proper execution of employee benefit programs ensures that the investment being made pays
off. Keep these five best practices in mind as you go:
1. Collect employee feedback: Gather data from your employees via surveys and/or focus
groups to understand how they feel about the types of employee benefits you offer. It’ll help
you identify opportunities for improving your benefits packages to better address
employees’ needs.
“Having insights into the demographic of your workforce helps businesses understand what
benefits will have the greatest impact on your employees. They look at their benefits within the
context of their total rewards package – whether they are looking to join your company or are
current employees and are considering whether they want to stay or look for a new
opportunity,” explains Eric Mochnacz from Red Clover HR.
2. Work with inclusion in mind: Inclusive benefits contribute to internal and external equity.
For example, 63% of large employers offer or are planning or considering offering inclusive
family-building support to their employees. Organizations are also looking to address racial
disparities in employee benefits.
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3. Improve benefits communication: Benefits awareness is often lacking. 69% of
workers want to learn about the benefits their organization offers at least a few times
throughout the year, but only 48% get that. On the other hand, 48% only receive benefits
communication during open enrollment. On boarding should include a clear explanation of
all benefits. Then you should find ways to periodically convey what you offer to your
employees, for instance, informative one-pagers, emails, and Q&A sessions.
4. Enable personalization and ease of use: The needs of your employees differ. Enabling
employees to customize their benefits will ensure they get the maximum value out of them.
Also, make sure your system is user-friendly so employees can easily access information,
forms, and the enrollment process.
5. Measure the uptake: Track how your employees are using the benefits you offer while
respecting privacy. In combination with employee feedback, you can, for example, get
insights into whether employees are not using a particular benefit because they are not
aware of it or because it’s not the right fit for them.
Employee Welfare
Employee welfare, also known as staff welfare, refers to the services and benefits provided
by an employer for well-being of employees. It includes healthcare, paid time off, and amenities.
These services extend from physical to mental health among employees, helping create an efficient
and satisfied workforce. The main objective of employee welfare is to improve employee morale,
develop a better image of the company, develop efficiency, and create a satisfied workforce.
Staff welfare is one of the critical factors of employee retention. The higher the salary for a
position, the higher the costs to rehire and retrain a new employee. There is also a correlation
between employee welfare and higher productivity. For example, Google discovered this
correlation and provided numerous perks, taking a lead on its competitors.
What are the key features of employee welfare?
Employee welfare covers anything that is done for the well-being, comfort, and improvement of
employees – whether in terms of social or intellectual. The productivity of employees depends on
the environment of the organization and the welfare measures undertaken. Some key features of
employee welfare are:
1. It is dynamic in nature and varies from region to region.
2. It is flexible as new welfare measures are added from time to time.
3. It may be introduced by the company, charitable organizations, government, and employees.
4. These measures improve the physical, intellectual, and moral wellness of employees.
5. It is a continuous process.
6. It includes anything that is done over and above the wages paid, for the betterment of
employees.
Types of employee welfare
Employee welfare can be divided into two:
1. Statutory
In case of statutory, the employee welfare services are introduced by the government. It sets
a minimum standard for safety and well-being for employees at the workplace, in terms of first-aid,
hours of work, hygiene, sanitation, etc.
2. Voluntary
Voluntary employee welfare refers to the amenities provided by the organization besides the
statutory obligations. These include transport, medical treatment, free meals, schooling facility for
children, sports, games, and many more.
The benefits of employee welfare
Employee welfare services are beneficial to both employees and employers. For employees,
they become mentally and physically fit to perform their best at work. They can share additional
responsibilities and improve their standard of living. In fact, they would be thriving in a healthy
work environment.
For employers, they can see an improvement in efficiency and productivity of employees.
There will also be a development in the attachment and belongingness of employees to the
organization. This promotes healthy industrial relations, ultimately achieving industrial peace. It
also enhances goodwill, reputation, and culture of the organization.
Employee welfare programs are benefits and services that help employees in their physical
and mental needs. While some may include health benefits, other companies may include stipends
or provisions. An employee welfare program should include:
Benefits
An employee welfare program includes physical and mental health benefits. This could include
wellness sessions, meditation, yoga, and so on.
Government schemes
Apart from the benefits provided by the company, there are a few government schemes
initiated in employee welfare programs. For example, vocational training, maternity benefit,
gratuity, provident fund, ESI (Employee State Insurance), and so on.
Resources
Employee welfare programs should have the right tools, equipment, materials, and services
to ensure safety in the workplace.
What are some examples of employee welfare policies?
An employee welfare policy discusses the purpose, applicability, and scope of employee
welfare initiatives. It also includes the initiatives undertaken by the company to promote employee
well-being. Some examples of employee welfare policies are:
● Sick leave policy
● Insurance policy
● Healthcare policy
● Skill development policy
● Employee wellness policy
● Childcare policy
● Flexible work arrangement policy
4. Employer Liability:
Employers are responsible for paying benefits to their workers regardless of who was at blame for
the accident or injury. According to the Act, the employee is entitled to compensation even if the
employer is not at fault, creating a "no-fault" system.
5. Medical Benefits:
To ensure that wounded workers get the right medical care and hospital bills, the Employee
Compensation Act includes provisions for further treatment and rehabilitation.
6. Reporting and Record-Keeping:
Employers are expected to keep thorough records of all incidents, diseases, and injuries
received on the job and to notify the relevant authorities of such situations.
7. Legal Requirements:
To ensure that workers receive equitable compensation without undue delay or difficulty,
the Employee Compensation Act established legal procedures for filing claims and disputes.
8. Exemptions and Limitations:
Certain working groups are exempt from the Employee Compensation Act 1923, such as
those who are protected by other social security schemes, even though the Act covers a broad range
of job circumstances. The Act also sets compensation ceilings that differ according to the kind of
harm.
In conclusion, the Workmen's Compensation Act is an essential piece of labour law that aims
to safeguard employees' rights and welfare in the event of diseases or accidents related to their jobs.
It gives employees a sense of security and assurance in addition to financial support, which makes
the workplace safer and more equitable. It is essential that employers and employees understand the
terms and purpose of this Act in order to guarantee compliance and protect employee rights.
THE AIM OF THE WORKMEN'S COMPENSATION ACT
The Workmen's Compensation Act, passed in several countries, including India, safeguards
the interests of employees and their families by establishing a structure for compensation in the
event of work-related accidents or injuries. The following is a summary of the Workmen's
Compensation Act's main goal:
1. Financial Protection for Workers:
The Act's primary goal is to guarantee that workers receive financial assistance in the event
of accidents, illnesses, or even fatalities at work. By offering compensation, it helps injured workers
and their families manage the financial difficulties brought on by lost income and rising medical
costs.
2. No-Fault Compensation:
One of the key objectives is to establish a no-fault compensation system. This means that
employees do not have to show that their employer was at fault or negligent to get compensation
under the Act. Workers are entitled to compensation if the illness or injury is related to their
employment.
3. Supporting Safety Measures:
The Employees Compensation Act 1923 notes that it can encourage businesses to adopt
safety measures to reduce workplace accidents and injuries. By making employers financially
accountable for workplace injuries, employers are incentivized to invest in safety measures, which
reduce the risk of accidents.
4. Prompt and Equitable pay:
Ensuring that pay is given out swiftly and fairly is another crucial goal. Workers and their
families should not have to engage in protracted legal fights to acquire the assistance they require in
the event of an accident. The Employees Compensation Act 1923 notes a methodical procedure for
determining and allocating compensation.
5. Legal Framework:
The Act offers a framework for submitting claims and resolving disputes involving illnesses
or injuries at work. It details the processes for filing claims and lays the groundwork for legal action
in the event of disagreements.
6. Lessening the demand on Welfare Systems:
By compensating injured workers, the Employees Compensation Act 1923 aids in lessening
the demand on public health and social welfare services. This guarantees that the employer will
continue to bear most of the financial burden for accidents at work.
7. Promoting Social Justice:
The Act upholds social justice ideals by making sure that workers and their dependents are
not put in a precarious financial situation because of working mishaps. It promotes harmony in the
relationship between employers and employees.
The main objectives of the Minimum Wages Act, 1948 are as follows:
1. To fix and revise the minimum wages to be paid by the employer to the employees in
certain employments;
2. To fix an adequate minimum wage for all employees in the interest of the public;
3. To fix the daily working hours of an employee according to the employment type;
4. To prevent exploitation of the workers;
5. To resolve any issues pertaining to the non-payment or less payment of wages;
6. To establish and provide the powers and duties of inspectors;
7. To establish and provide the powers and duties of labour commissioners and other
important labour officers;
8. To provide the powers to make rules to the appropriate government.