SET model
SET model
Very short
1. Define Briefing.
Ans: Briefing is a short meeting held before work begins, where staff are
informed about their duties, special instructions, or important events for the
day. It helps the team stay organized and work smoothly.
2. When and how did Nepal open its door for foreigners in terms of entry?
Ans: Nepal opened its doors to foreigners in 1951 after the fall of the Rana
regime. Tourism slowly began to develop as the country started allowing
foreign visitors for travel, trekking, and cultural exchange.
3. What is Mis-en-place?
Ans: Mis-en-place is a French word meaning "put in place." In cooking, it
means preparing all ingredients and tools before starting to cook, so
everything is ready and organized in the kitchen.
4. Write any one function of Main Kitchen in a Hotel.
Ans: One important function of the main kitchen in a hotel is to prepare food
for guests. It cooks meals for restaurants, room service, or events, making
sure everything is clean, fresh, and tasty.
5. Write down the full form of MAP and ODC.
Ans:MAP stands for Modified American Plan, which includes room, breakfast,
and one more meal.ODC means Outdoor Catering, where food service is
provided outside the hotel, like in parties or events.
6. What is the function of the Master Key?
Ans: The master key is used by hotel staff to open many rooms with one key.
It helps housekeeping or managers enter rooms when needed, especially for
cleaning or in emergencies.
7. What is Bratt-pan?
Ans: A Bratt-pan is a big cooking equipment used in large kitchens. It can be
used to boil, fry, roast, or stew food in big quantities, making it useful for
hotels and catering services.
8. What is the French term of Napkin?
Ans: The French word for napkin is "Serviette." It’s used during meals to wipe
your mouth or hands and is usually placed on your lap or beside your plate
during dining.
9. Name any 5 cutting tools.
Ans: Here are five common cutting tools used in the kitchen: Chef’s knife,
Paring knife, Boning knife, Cleaver, and Kitchen scissors. These tools help
cut, slice, and prepare ingredients properly while cooking.
Short Question
Restaurant Linen:
1. Tablecloth:
Placed over the table to protect it from spills, stains, and heat. It also
makes the dining area look clean and elegant, helping create a good
impression on guests.
2. Napkin:
Used by guests to wipe hands and mouth while eating. It is also folded
decoratively and placed as part of the table setting for formal dining.
3. Waiter’s Cloth (Side Towel):
Carried by service staff to handle hot dishes and wipe small spills
during service. It is also used to clean surfaces discreetly without
disturbing guests.
4. Table Runner:
A long decorative cloth placed over the tablecloth. It adds color, style,
and a thematic element to the dining table, especially during events.
5. Tray Cloth:
Placed on serving trays to prevent items from slipping and absorb any
spills. It also makes the service look more organized and professional.
6. Buffet Cloth:
Covers buffet tables to create a clean and attractive look. It hides table
legs and helps decorate the food display during large functions.
7. Service Cloth:
Used for wiping glasses, cutlery, and plates or cleaning up small
messes. Staff use it throughout the service to maintain hygiene and
presentation.
Housekeeping Linen:
1. Bed Sheet:
Used to cover the mattress. It provides a clean, soft surface for guests
to sleep on and is changed after every stay for hygiene.
2. Pillow Cover:
Protects the pillow from dust and sweat. It adds comfort and ensures
that pillows are clean and hygienic for every guest.
3. Blanket:
Provides warmth to guests. It is usually kept between two sheets or
inside a duvet cover to keep it clean and comfortable.
4. Bath Towel:
Used by guests to dry themselves after a shower or bath. It should be
soft, thick, and clean for personal hygiene.
5. Face Towel:
A small towel for drying the face or hands. It is kept in washrooms and
changed regularly for cleanliness.
6. Bath Mat:
Placed outside the bathroom to absorb water and prevent slipping. It
keeps the floor dry and increases safety.
7. Duvet Cover:
Used to cover and protect the duvet. It is removed and washed after
each guest's use, maintaining hygiene and room decoration.
Long Question
Why is Tourism Important for Our Country? Explain.
Tourism plays a crucial role in the economic, social, and cultural
development of Nepal. Our country is blessed with a wide range of natural
beauty, cultural heritage, religious significance, and adventure opportunities.
From the high peaks of the Himalayas to the deep forests of the Terai, Nepal
offers something for everyone. Tourism not only brings visitors but also
brings opportunity, growth, and international recognition.
Here’s why tourism is so important for our country:
2. Employment Generation:
Tourism provides job opportunities in many areas like travel agencies,
airlines, hotels, guides, trekking, crafts, and restaurants. People in both
urban and rural areas can earn money by offering services or selling
products to tourists. It reduces unemployment and improves living
standards.
3. Development of Infrastructure:
To support tourism, governments invest in improving roads, airports,
communication, electricity, water supply, and sanitation. These
developments also benefit local residents by making transportation and
basic facilities more accessible and reliable.
1. Restaurant:
A restaurant is a formal or informal place where food and drinks are served
to guests. Depending on the style, it may offer à la carte (menu-based),
buffet, or set meals. Restaurants focus on taste, presentation, and service to
give customers a satisfying dining experience. Examples include fine dining
restaurants, multi-cuisine restaurants, and rooftop cafés.
2. Bar:
A bar is a dedicated area where alcoholic beverages like wine, beer, whisky,
cocktails, and mocktails are served. Bars also offer soft drinks, snacks, and
light meals. The bar is managed by a bartender and may feature live music,
sports screening, or a relaxed atmosphere for socializing. Bars can be
located in lounges, restaurants, or nightclubs.
3. Banquet Hall:
The banquet section manages large-scale events like weddings, conferences,
meetings, birthday parties, and other social gatherings. It handles food,
seating, decorations, and service for big groups. Guests can choose from
buffet or set menus. Banquets help hotels earn high revenue through
advance bookings and bulk orders.
5. Coffee Shop:
A coffee shop is a casual outlet that is usually open 24/7. It serves hot and
cold beverages, light meals, sandwiches, pastries, and snacks. Coffee shops
are perfect for guests who want a relaxed and informal place to sit, work, or
socialize. They often have a modern, cozy design and quick service.
6. Lounge:
A lounge is a comfortable area, often located in the hotel lobby or near
restaurants. It offers light refreshments like tea, coffee, juices, and small
snacks. Lounges are ideal for informal meetings, reading, or relaxing while
waiting. Some lounges also serve as VIP waiting areas.
7. Buffet Area:
Buffet sections are usually set up during breakfast or special occasions. Food
is arranged in trays and guests serve themselves. Buffets offer a variety of
items like salads, desserts, main courses, and drinks. It saves time, reduces
labor, and provides guests with more choices at once.
8. Mini Bar:
The mini bar is a small fridge located inside the guest room, stocked with
beverages (alcoholic and non-alcoholic), chocolates, snacks, and soft drinks.
Guests can consume these at their convenience and the cost is added to
their final bill. It adds comfort and luxury to the room experience.
SET -1
Very Short
Short Question
Long Question
Steps of Reservation:
1. Receiving Inquiry:
o A reservation begins with a guest inquiring about room
availability, rates, and amenities. This inquiry could come via
phone, email, or even through third-party travel agents. The
front office team listens carefully to the guest’s needs and
gathers all the necessary details, including the dates of stay,
room preferences, and the purpose of their visit.
2. Providing Information:
o Once the inquiry is made, the hotel’s front office staff provide
all relevant details about the available room types, rates, special
packages, and any cancellation policies. This step ensures the
guest has enough information to make an informed decision
about booking.
3. Taking Details:
o After the guest confirms their booking, the next step involves
collecting personal details like the guest’s name, contact
number, and check-in/check-out dates. The front desk will also
ask for payment details, such as a credit card number, and may
record any special requests (e.g., non-smoking rooms, early
check-in, etc.).
4. Recording Reservation:
o The details are then entered into the hotel’s reservation
system, where the room is officially blocked for the guest. The
system ensures that the room is held for the guest’s arrival and
prevents overbooking. This also allows the hotel to plan staffing
and resources accordingly.
5. Confirmation:
o Once the booking is entered into the system, the hotel will send
a confirmation to the guest, usually via email or SMS. This
confirmation includes the booking reference number, the details
of the room, check-in/check-out times, and any other necessary
information. This reassures the guest that their reservation is
secure.
6. Follow-Up:
o As the check-in date approaches, the hotel may follow up with
the guest to confirm the reservation, provide additional details
(like check-in procedures), or remind them of any special
requests they made. This follow-up ensures that the guest has a
smooth check-in experience upon arrival.
2. Expenditure Method:
This method focuses on the total spending on goods and services within the
economy. It includes:
o Household consumption expenditure on food, clothing, shelter,
etc.
o Investment expenditure by businesses on machinery and buildings.
Formula: C+I+G+(X−M)
Where:
o C = Consumption
o I = Investment
o G = Government spending
o X = Exports
o M = Imports
o P = Price level