Paper Code Á’uiqfLrdk Øekad

Question Booklet No.

Roll No.----------------------
3 6 6
(To be filled in the
OMR Sheet)

O.M.R. Serial No. Á’uiqfLrdk lhjht

Question Booklet Series
A
BCA (Second Semester) Examination, July-2022
BCA-203(N)
Organization Behavior
(B.P.)
Time : 1:30 Hours Maximum Marks-100

tc rd dgk u tk;] bl Á’uiqfLrdk dks u [kksysa

funsZ’k % & 1. ijh{kkFkhZ vius vuqØekad] fo”k; ,oa Á’uiqfLrdk dh lhjht dk fooj.k ;FkkLFkku lgh& lgh Hkjsa]
vU;Fkk ewY;akdu esa fdlh Hkh Ádkj dh folaxfr dh n’kk esa mldh ftEesnkjh Lo;a ijh{kkFkhZ dh gksxhA
2. bl Á’uiqfLrdk esa 100 Á’u gSa] ftues ls dsoy 75 Á’uksa ds mRrj ijh{kkfFkZ;ksa }kjk fn;s tkus gSA
ÁR;sd Á’u ds pkj oSdfYid mRrj Á’u ds uhps fn;s x;s gSaA bu pkjksa esa ls dsoy ,d gh mRrj
lgh gSA ftl mRrj dks vki lgh ;k lcls mfpr le>rs gSa] vius mRrj i=d (O.M.R.
ANSWER SHEET) esa mlds v{kj okys o`Rr dks dkys ;k uhys cky IokabV isu ls iwjk Hkj nsaA
;fn fdlh ijh{kkFkhZ }kjk fdlh iz’u dk ,d ls vf/kd mŸkj fn;k tkrk gS] rks mls xyr mŸkj ekuk
K-366

tk;sxkA
3. ÁR;sd Á’u ds vad leku gSaA vki ds ftrus mRrj lgh gksaxs] mUgha ds vuqlkj vad Ánku fd;s
tk;saxsA
4. lHkh mRrj dsoy vksŒ,eŒvkjŒ mRrj i=d (O.M.R. ANSWER SHEET) ij gh fn;s tkus
gSaA mRrj i=d esa fu/kkZfjr LFkku ds vykok vU;= dgha ij fn;k x;k mRrj ekU; ugha gksxkA
5. vksŒ,eŒvkjŒ mRrj i=d (O.M.R. ANSWER SHEET) ij dqN Hkh fy[kus ls iwoZ mlesa fn;s
x;s lHkh vuqns’kksa dks lko/kkuhiwoZd i<+ fy;k tk;A
6. ijh{kk lekfIr ds mijkUr ijh{kkFkhZ d{k fujh{kd dks viuh vksŒ,eŒvkjŒ ‘khV miyC/k djkus ds ckn
gh ijh{kk d{k ls ÁLFkku djsaA
7. fuxsfVo ekfdZax ugha gSA
egRoiw.kZ % & Á’uiqfLrdk [kksyus ij ÁFker% tkWp dj ns[k ysa fd Á’uiqfLrdk ds lHkh i`”B HkyhHkkWfr Nis gq, gSaA ;fn
Á’uiqfLrdk esa dksbZ deh gks] rks d{k fujh{kd dks fn[kkdj mlh lhjht dh nwljh Á’uiqfLrdk ÁkIr dj ysaA
Series-A BCA 203(N) / K-366 Page - 2
1. Constructive and destructive conflict are distinguished from each other in which of
the following ways?
(A) Constructive conflict is We-oriented; destructive conflict is Me-oriented
(B) Constructive conflict is characterized by de-escalation of the conflict;
destructive conflict is characterized by escalation of the conflict
(C) Constructive conflict is characterized by cross-complaining; destructive
conflict is characterized by flexibility
(D) Both (A) and (B)
2. Organizational behaviour is________.
(A) A science
(B) An art
(C) A science as well as an art
(D) None of the above
3. Forces affecting organizational behaviour are________.
(A) People
(B) Environment
(C) Technology
(D) All of the above
4. Which of the following is not true regarding dealing with grievances?
(A) The complainant should be allowed to express himself completely
(B) Attempts should be made to get at the root of the problem
(C) The management must not show their anxiety to remove the grievances of the
workers
(D) If grievances are real and their causes are known, attempts should be made to
remove the causes

Series-A BCA 203(N) / K-366 Page - 3

5. Which of the following is/are not job related source of stress?
(A) Role ambiguity
(B) Role overload
(C) Ethical dilemmas
(D) Career concerns
6. Virtual teams are characterized by___________ in comparison to teams which
interact face-to-face.
(A) Low popularity among companies
(B) The use of computers to interact
(C) Low sharing of unique information
(D) Low need for supervision
7. ___________ is recognized as father of “Human relations”.
(A) William Gilbreth
(B) Henry Fayol
(C) Elton Mayo
(D) F.W. Taylor
8. An Informal group is characterized by the _________.
(A) Stipulation of expected behaviors by the organization
(B) Predetermined designation of tasks of members
(C) Pursuit of particular organizational goals
(D) Fulfillment of the need for social contact
9. Raju believes that men perform better in oral presentations than women. What
shortcut has been used in this case?
(A) The halo effect
(B) The contrast effect
(C) Projection
(D) Stereotyping

Series-A BCA 203(N) / K-366 Page - 4

10. The presence of grievances among employees may cause-
(A) Indiscipline among them
(B) Strain on the labour-management relations
(C) A decline in the employees’ performance and productivity
(D) All of the above
11. Which of the following is not correct for the organizational behaviour?
(A) Organizational behaviour is an integral part of management
(B) Organizational behaviour is a disciplinary approach
(C) Organizational behaviour helps in analysis of behaviour
(D) Organizational behaviour is goal-oriented
12. Basis of “Collegial Model” of OB is-
(A) Economic resources
(B) Power
(C) Leadership
(D) Partnership
13. Some people strongly believe that each person have control of his own life. This is-
(A) Extroversion
(B) Conscientiousness
(C) Internal locus of control
(D) External locus of control
14. Extreme fatigue, exhaustion and burnout are all signs of-
(A) Short-term stress
(B) Long-term stress
(C) Behavioural stress
(D) Emotional stress

Series-A BCA 203(N) / K-366 Page - 5

15. ________ persons are easy going people and do not feel time urgency.
(A) Type A
(B) Type B
(C) Both Type A and B
(D) None of the above
16. _______ leader is self-confident and can attract followers by his great influence.
(A) Charismatic
(B) Autocratic
(C) Laissez-faire
(D) Bureaucratic
17. Organization Behaviour is not a/an-
(A) A separate field of study
(B) Applied science
(C) Normative science
(D) Pessimistic approach
18. Which of the following is an environmental force that shapes personality?
(A) Gender
(B) Height
(C) Experience
(D) Brain size
19. Which of the following is NOT a source of Extra-organizational stress?
(A) Civic Amenities
(B) Technological changes
(C) Financial problems
(D) Poor relationship with boss

Series-A BCA 203(N) / K-366 Page - 6

20. Which of the following teams is more likely to be made up of employees from
about the same hierarchical level but different work areas?
(A) Problem-solving
(B) Self-managed work
(C) Cross-functional
(D) Traditional
21. _______ is the behaviour for a stimulus.
(A) Stimulus
(B) Response
(C) Perception
(D) Attitude
22. Managerial orientation of “Autocratic Model” of OB is-
(A) Authority
(B) Money
(C) Support
(D) Teamwork
23. _______ is an attitude reflects the extent to which an individual is gratified or
fulfilled by his work.
(A) Motivation
(B) Job satisfaction
(C) Contribution
(D) Cognitive dissonance
24. Individuals who experience (the) _________ stressors often respond __________.
(A) Same, differently
(B) Multiple, quickly
(C) Different, slowly
(D) Most, irrationally

Series-A BCA 203(N) / K-366 Page - 7

25. In the process of alternative dispute resolution known as________ a neutral third
party acts as a “Judge” to determine how a conflict will be resolved.
(A) Mediation
(B) Arbitration
(C) Conciliation
(D) Collaboration
26. _______ is the only component of attitude which is visible and can be observed
directly.
(A) Behavioural
(B) Cognitive
(C) Affective
(D) Positive
27. Putting people into a convenient group on basis of some characteristics and make

an assumption to perceive is called as-

(A) Stereotyping

(B) Perception

(C) Perceiving

(D) Group perception

28. Responsibility, Advancement etc. are an example of-

(A) Hygiene factors

(B) Improvement factors

(C) Motivators

(D) Advance factors

Series-A BCA 203(N) / K-366 Page - 8

29. Conflict management techniques can-
(A) Resolve conflict
(B) Stimulate conflict
(C) Both resolve and stimulate conflict
(D) None of the above
30. In Two Factor theory, “Salary” coming under_______.
(A) Satisfiers
(B) Maintenance factors
(C) Both of these
(D) None of above
31. Which of the following is/are method of managing stress?
(A) Job relocation
(B) Career counselling
(C) Recreational facility
(D) All the above
32. MBTI stands for-
(A) Myers-Bigger Type Indicator
(B) Myers-Byers Typical Indicator
(C) Myers-Briggs Type Indicator
(D) None of these
33. ________ is the sequence of psychological steps that a person uses to organize and
interpret information from the outside world.
(A) Perceptual process
(B) Thinking process
(C) Selection Process
(D) Sequential theory

Series-A BCA 203(N) / K-366 Page - 9

34. The process by which a third party helps two or more other parties to resolve their
conflicts is known as______.
(A) Cooperation
(B) Mutation
(C) Mediation
(D) None of the above
35. Which of the following is NOT associated with workplace stress?
(A) Work overload
(B) Job Insecurity
(C) Supervisory support
(D) Conflict with co-workers
36. In which stage of the conflict process does conflict become visible?
(A) Potential opposition or incompatibility (stage i)
(B) Cognition and personalization (stage ii)
(C) Intentions (stage iii)
(D) Behavior (stage iv)
37. __________leadership emphasize on rules and regulation in an organization.
(A) Democratic
(B) Autocratic
(C) Laissez-faire
(D) Bureaucratic
38. Raghav has a low absenteeism rate. He takes responsibility for his health and has
good health habits. He is likely to have a(an)-
(A) Internal locus of control
(B) External locus of control
(C) Core locus of control
(D) High emotional stability level

Series-A BCA 203(N) / K-366 Page - 10

39. Belief, opinion, knowledge, emotions feelings intention are the components of-
(A) OB
(B) Job satisfaction
(C) Personality
(D) Attitude
40. In an Organization, one group of managers wanted to introduce a new sportswear

different in design, colours and models from the previous ones immediately,

whereas other managers wanted to do expansion more deliberately and cautiously

what type of conflict is depicted in the example?

(A) Conflict between Organization and environment

(B) Interpersonal conflict

(C) Inter-organizational conflict

(D) Intergroup conflict

41. The following are true about the effects of stress-

(A) Hair loss and baldness

(B) Spasmodic pains in the neck and shoulders

(C) Hypertension

(D) All of the above

42. Sociable, talkative, assertive etc. are features of-

(A) Introversion

(B) Agreeableness

(C) Extroversion

(D) Conscientiousness

Series-A BCA 203(N) / K-366 Page - 11

43. Mr. Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same

area and graduated from the same University. It is an example of-

(A) Central Tendency

(B) Halo effect

(C) Similar-to-me effect

(D) Misperception

44. The group formed by an organization to accomplish narrow range of purposes

within a specified time-

(A) Formal Group

(B) Task Group

(C) Interest Group

(D) Functional Group

45. _________ is reality and practical oriented part of thinking.

(A) Super ego

(B) Negative ego

(C) Id

(D) Ego

46. Today’s organizations are-

(A) Open system

(B) Closed system

(C) Open as well as closed

(D) None of these

Series-A BCA 203(N) / K-366 Page - 12

47. _________theory believes that employees dislike work.

(A) X theory

(B) Y theory

(C) Z theory

(D) None of these

48. Which of the following is not a characteristic of conflict?

(A) Expressed struggle

(B) Independent parties

(C) Perceived incompatible goals

(D) Perceived interference for outside parties

49. Under which policy, employees are free to meet the top executives of the

organization and get their grievances redressed?

(A) Open door policy

(B) Step ladder policy

(C) Open hierarchy policy

(D) Collective bargaining policy

50. In present context, challenges for Organizational Behaviour are______.

(A) Employee expectation

(B) Workforce diversity

(C) Globalization

(D) All of the above

Series-A BCA 203(N) / K-366 Page - 13

51. Transformational leaders are those who ________.
(A) Are prototypical of the group
(B) Are succeeded very quickly
(C) Change the direction of the group by changing beliefs and attitudes
(D) Look after the group in a time where the world is changing
52. Scope of Organizational Behaviour does not include __________.
(A) Technology
(B) Leadership
(C) Perception
(D) Job Design
53. The process that begins when one party perceives that the other has frustrated, or is
about to frustrate, some concern of his, is known as-
(A) Risk
(B) Uncertainty
(C) Poor management
(D) Conflict
54. Basic of “Custodial Model” of OB is-
(A) Economic resources
(B) Power
(C) Leadership
(D) Partnership
55. Free rein leadership is also known as-
(A) Democratic
(B) Autocratic
(C) Laissez-faire
(D) Bureaucratic

Series-A BCA 203(N) / K-366 Page - 14

56. Problem-solving teams can ________.

(A) Implement the recommended changes to resolve a problem

(B) Assume responsibility for the outcomes of a solution they implemented

(C) Provide recommendations after a discussion amongst department members

(D) Resolve the problems of different departments in an organization

simultaneously

57. A learned per-disposition to respond in a consistently favourable or unfavourable

manner with respect to a given object-

(A) Perception

(B) Attitude

(C) Behaviour

(D) Personality

58. Who propounded X and Y theory of motivation?

(A) Maslow

(B) Herzberg

(C) Alderfer

(D) Mc Gregor

59. The_________ theory states that human mind will receive or accept only that

information which it feels that it is relevant.

(A) Perception theory

(B) Selective Perception

(C) Relevance Theory

(D) Cognitive dissonance

Series-A BCA 203(N) / K-366 Page - 15

60. As per MBTI_________ personality people work based on hunches and feelings,
use their imagination, and get the main idea while missing some of the facts.
(A) Introversion
(B) Sensing
(C) Intuition
(D) Thinking
61. Find the odd man out among the following fundamental principles governing any
grievance procedure-
(A) Settlement at the lowest level
(B) Settlement in favour of management
(C) Settlement as expeditiously as possible
(D) Settlement to the satisfaction of the aggrieved
62. Which approach to conflict management can be best described as both highly
cooperative and highly assertive?
(A) Competition
(B) Compromise
(C) Accommodation
(D) Collaboration
63. Armstrong defines, “_______ as a structured attempt to improve and develop the
effectiveness of a group of people who work together, permanently or
temporarily.”
(A) Team building
(B) Groups
(C) Team working
(D) Conflict Management

Series-A BCA 203(N) / K-366 Page - 16

64. All of the following are types of groups found in management practice EXCEPT:
(A) Consciousness raising groups
(B) Boards and cabinets
(C) Deliberative meetings
(D) Committees and task groups
65. In _________ leadership in fact there is “No leadership at all”.
(A) Democratic
(B) Autocratic
(C) Free rein
(D) Bureaucratic
66. Which of the following differentiates between formal and informal groups?

(A) Formal groups involve clearly defined tasks and roles, while informal groups

are neither formally structured nor organizationally determined

(B) The impact of formal groups on organizational performance is less than that

of informal groups

(C) Formal groups pursue the goal of social contact, while informal groups have

definite organizational goals to attain

(D) Formal groups are typically smaller in size when compared to informal groups

67. In step-ladder procedure of grievance handling which is the foremost step, an

aggrieved employee must undertake______.

(A) Going to the head of the department

(B) Filling of written grievance

(C) Going to the Labour courts

(D) Approach to joint grievance committee

Series-A BCA 203(N) / K-366 Page - 17

68. In teamwork individuals tend to put in less individual effort. This is known as____.
(A) Social laziness
(B) Social loafing
(C) Laziness
(D) None of the above
69. The combination of characteristics or qualities that form an individual’s distinctive
character” is the definition of ________.
(A) Motivation
(B) Attitude
(C) Personality
(D) Behaviour
70. The management should redress only those grievances that are-
(A) Real
(B) Imaginary
(C) Real or imaginary
(D) None of the above
71. Employees with relatively weak higher-order needs are_________ concerned with
variety and autonomy.
(A) Less
(B) More
(C) Very
(D) Extremely
72. Which of these is caused when there is less than optimum activity?
(A) Hypo stress
(B) Distress
(C) Eustress
(D) None of the above

Series-A BCA 203(N) / K-366 Page - 18

73. Which of these factors affects personality?
(A) Culture
(B) Family
(C) Heredity
(D) All of the above
74. Which of the following statements is true regarding a work team?
(A) Work teams are rarely used in organizations today
(B) Work teams are generally less flexible than traditional departments
(C) Work teams generate positive synergy through a coordinated effort
(D) Work teams are less responsive to changes in the internal and external
environment of the company
75. Organizational behaviour focuses at 3 levels-
(A) Individuals, Organization, Society
(B) Individual, Groups, Organization
(C) Society, Organization, Nation
(D) Employee, Employer, Management
76. In Maslow’s hierarchy needs which of the following pair of needs in ranked as
“lower order needs”?
(A) Physiological and safety needs
(B) Physiological and social need
(C) Self-actualization and safety needs
(D) Social and esteem needs
77. Which of the following is true regarding formal groups?
(A) They are natural formations that arise in response to the need for social
contact
(B) They lack clearly defined structures and roles for their members
(C) They have a negligible impact on employee performance and behavior
(D) They are marked by stipulated behaviours in pursuit of organizational goals
Series-A BCA 203(N) / K-366 Page - 19
78. In employee counselling________ phase involves generating confidence in the
employee to open up and frankly share his perceptions, feeling etc.
(A) Rapport building
(B) Exploration
(C) Action planning
(D) All of the above
79. Extraversion, openness to experience and conscientiousness are________
correlated with leadership, whilst neuroticism is ______correlated with leadership.
(A) Positively, negatively
(B) Positively, not
(C) Not, negatively
(D) Not, positively
80. The best time to use accommodation in conflict management is ________.
(A) When quick and decisive action is vital
(B) When you want to build “credit” for use in later disagreements
(C) When people need to cool down and gain perspective
(D) When temporary settlement of complex issues is needed
81. Effective teams translate their common purpose into_________ goals.
(A) Universal
(B) Generic
(C) Vast
(D) Specific
82. Organizational behaviour helps to understand behaviour of human in :
(A) Work place and Society
(B) Work place only
(C) Society only
(D) Department only
Series-A BCA 203(N) / K-366 Page - 20
83. The attitude based on Feelings, sentiments and emotions of any person is
under________ component of Attitude.
(A) Behavioral
(B) Cognitive
(C) Affective
(D) Positive
84. The higher-order needs specified by Maslow is considered as______ as per

Herzberg.

(A) Motivators

(B) Hygiene factors

(C) Improvement factors

(D) Advanced factors

85. Hawthorne Studies is related to which stage of the organizational behaviour

evolution?

(A) Human relations movement

(B) Industrial revolution

(C) Scientific management

(D) Organizational behaviour

86. Job Satisfaction is _________ related to Absenteeism and Turnover.

(A) Positively

(B) Negatively

(C) Directly

(D) Elastically

Series-A BCA 203(N) / K-366 Page - 21

87. Attempting to find a win-win solution that allows both parties “goals to be
completely achieved and seeking a conclusion that incorporates the valid insights
of both parties is an example of which conflict handling intention”?
(A) Accommodating
(B) Avoiding
(C) Competing
(D) Collaborating
88. Which answer corresponds to a person’s internal desire to do something, due to
such things as interest, challenge and personal satisfaction?
(A) Theory X
(B) Extrinsic motivators
(C) Intrinsic motivators
(D) Theory Y
89. Within an organization, leadership influence will be dependent upon the type of

___________ that the leader can exercise over the followers.

(A) Power

(B) Friendship

(C) Knowledge

(D) Delegation

90. The following are the characteristics of Positive stress-

(A) It improves performance

(B) It feels exciting

(C) It motivates

(D) All of the above

Series-A BCA 203(N) / K-366 Page - 22

91. ______is the process of stimulating people to actions to accomplish the goals.
(A) Bonus
(B) Performance-based Incentive
(C) Promotion
(D) Motivation
92. Trying to make someone else accept blame for a problem is an example of which

conflict-handling orientation?

(A) Avoiding

(B) Accommodating

(C) Compromising

(D) Competing

93. Which of the following would be classified by Herzberg as a hygiene factor?

(A) Responsibility

(B) Company policy

(C) Personal growth

(D) Achievement

94. If the average human being prefers to be directed, wishes to avoid responsibility,

has relatively little ambition and wants security above all, the management attitude

would be:

(A) Theory Y manager

(B) Theory X manager

(C) Theory Z manager

(D) All of the given options

Series-A BCA 203(N) / K-366 Page - 23

95. The_______ style of leadership is where the focus of power is with the manager.
The manager alone exercises decision- making, authority and the control of
rewards or punishments.
(A) Democratic
(B) Laissez-faire
(C) Authoritarian
(D) None of the above
96. _______ is defined as “a small number of people with complementary skills who
are committed to a common purpose, performance goals and approach for which
they hold themselves mutually accountable”.
(A) Team
(B) Group
(C) Team Development
(D) Team Building
97. The five personality traits as per Big Five Personality Traits are
(A) Extroversion, Agreeableness, Conscientious, Neuroticism, Openness to
experience
(B) Extroversion, Agreeableness, Friendly, Emotional Stability, Openness to
experience
(C) Extroversion, Agreeableness, Courage, Friendly, Openness to experience
(D) Extroversion, Agreeableness, Conscientious, Emotional Stability, Easy going
98. The stages of group development are:
(A) Initiating, storming, norming, performing, adjourning
(B) Introduction, high productivity, decline
(C) Initiation, evolution, maturation, and decline
(D) Forming, storming, norming, performing, adjourning

Series-A BCA 203(N) / K-366 Page - 24

99. An assistant regional transport officer and his two transport supervisors, is an
example of________.
(A) Task Group
(B) Formal Group
(C) Command Group
(D) Informal Group
100. If modern day managers do not positively address and manage work force diversity
of the following may become negative outcomes for an organization except :
(A) More difficult communication
(B) Increased creativity and innovation
(C) More interpersonal conflicts
(D) Potential for higher employee turnover

******

Series-A BCA 203(N) / K-366 Page - 25

 Rough Work / jQ dk;Z

Series-A BCA 203(N) / K-366 Page - 26

 Rough Work / jQ dk;Z

Series-A BCA 203(N) / K-366 Page - 27

 DO NOT OPEN THE QUESTION BOOKLET UNTIL ASKED TO DO SO

1. Examinee should enter his / her roll number, subject and Question Booklet
Series correctly in the O.M.R. sheet, the examinee will be responsible for
the error he / she has made.
2. This Question Booklet contains 100 questions, out of which only 75
Question are to be Answered by the examinee. Every question has 4
options and only one of them is correct. The answer which seems
correct to you, darken that option number in your Answer Booklet
(O.M.R ANSWER SHEET) completely with black or blue ball point
pen. If any examinee will mark more than one answer of a particular
question, then the answer will be marked as wrong.
3. Every question has same marks. Every question you attempt correctly,
marks will be given according to that.
4. Every answer should be marked only on Answer Booklet (O.M.R
ANSWER SHEET).Answer marked anywhere else other than the
determined place will not be considered valid.
5. Please read all the instructions carefully before attempting anything on
Answer Booklet(O.M.R ANSWER SHEET).
6. After completion of examination, please hand over the O.M.R. SHEET to
the Examiner before leaving the examination room.
7. There is no negative marking.
Note: On opening the question booklet, first check that all the pages of the
question booklet are printed properly in case there is an issue please ask the
examiner to change the booklet of same series and get another one.

Series-A BCA 203(N) / K-366 Page - 28

 Paper Code Á’uiqfLrdk Øekad
Question Booklet No.
Roll No.----------------------
3 6 7
(To be filled in the
OMR Sheet)

O.M.R. Serial No. Á’uiqfLrdk lhjht

Question Booklet Series
B
BCA (Second Semester) Examination, July-2022
BCA-2003
Organization Behavior
Time : 1:30 Hours Maximum Marks-100

tc rd dgk u tk;] bl Á’uiqfLrdk dks u [kksysa

funsZ’k % & 1. ijh{kkFkhZ vius vuqØekad] fo”k; ,oa Á’uiqfLrdk dh lhjht dk fooj.k ;FkkLFkku lgh& lgh Hkjsa]
vU;Fkk ewY;akdu esa fdlh Hkh Ádkj dh folaxfr dh n’kk esa mldh ftEesnkjh Lo;a ijh{kkFkhZ dh gksxhA
2. bl Á’uiqfLrdk esa 100 Á’u gSa] ftues ls dsoy 75 Á’uksa ds mRrj ijh{kkfFkZ;ksa }kjk fn;s tkus gSA
ÁR;sd Á’u ds pkj oSdfYid mRrj Á’u ds uhps fn;s x;s gSaA bu pkjksa esa ls dsoy ,d gh mRrj
lgh gSA ftl mRrj dks vki lgh ;k lcls mfpr le>rs gSa] vius mRrj i=d (O.M.R.
ANSWER SHEET) esa mlds v{kj okys o`Rr dks dkys ;k uhys cky IokabV isu ls iwjk Hkj nsaA
;fn fdlh ijh{kkFkhZ }kjk fdlh iz’u dk ,d ls vf/kd mŸkj fn;k tkrk gS] rks mls xyr mŸkj ekuk
K-367

tk;sxkA
3. ÁR;sd Á’u ds vad leku gSaA vki ds ftrus mRrj lgh gksaxs] mUgha ds vuqlkj vad Ánku fd;s
tk;saxsA
4. lHkh mRrj dsoy vksŒ,eŒvkjŒ mRrj i=d (O.M.R. ANSWER SHEET) ij gh fn;s tkus
gSaA mRrj i=d esa fu/kkZfjr LFkku ds vykok vU;= dgha ij fn;k x;k mRrj ekU; ugha gksxkA
5. vksŒ,eŒvkjŒ mRrj i=d (O.M.R. ANSWER SHEET) ij dqN Hkh fy[kus ls iwoZ mlesa fn;s
x;s lHkh vuqns’kksa dks lko/kkuhiwoZd i<+ fy;k tk;A
6. ijh{kk lekfIr ds mijkUr ijh{kkFkhZ d{k fujh{kd dks viuh vksŒ,eŒvkjŒ ‘khV miyC/k djkus ds ckn
gh ijh{kk d{k ls ÁLFkku djsaA
7. fuxsfVo ekfdZax ugha gSA
egRoiw.kZ % & Á’uiqfLrdk [kksyus ij ÁFker% tkWp dj ns[k ysa fd Á’uiqfLrdk ds lHkh i`”B HkyhHkkWfr Nis gq, gSaA ;fn
Á’uiqfLrdk esa dksbZ deh gks] rks d{k fujh{kd dks fn[kkdj mlh lhjht dh nwljh Á’uiqfLrdk ÁkIr dj ysaA
Series-B BCA 2003 / K-367 Page - 2
1. “Human beings are lazy and must be carefully handled.” This assumption is given
by-
(A) Weber
(B) Mayo
(C) Hamilton
(D) Taylor
2. The _______ model depend upon economic resource.
(A) Autocratic
(B) Custodial
(C) Collegial
(D) None of the above
3. Autocratic model depends upon _______.
(A) Rewards
(B) Support
(C) Power
(D) All of the above
4. Hawthorne experiments were conducted from-
(A) 1924 to 1933
(B) 1999 to 2005
(C) 1911 to 1922
(D) 1923 to 1931
5. Which company conduct the Hawthorne study?
(A) Eastern Electric Co.
(B) Western Electric Co.
(C) Southern Electric Co.
(D) Northern Electric Co.

Series-B BCA 2003 / K-367 Page - 3

6. Illumination experiments-
(A) 1924 to 1933
(B) 1999 to 2005
(C) 1911 to 1922
(D) 1923 to 1931
7. Relay room experiment-
(A) 1927 to 1932
(B) 1928 to 1933
(C) 1827 to 1832
(D) 1999 to 2001
8. From 1928-1930 which aspect of Hawthorne study was coundect-
(A) Relay room
(B) Bank wring room study
(C) Illumination
(D) Mass writing room study
9. What are features of oganisational behavior?
(A) Part of management
(B) Goal oriented
(C) Inter disciplinary
(D) All of the above
10. In which model employee oriented is obedience to boss not to respect for manager-
(A) Supportive model
(B) Collegial model
(C) Autocratic model
(D) Custodial model

Series-B BCA 2003 / K-367 Page - 4

11. The model which is originated from principal of supportive relationship is-
(A) Collegial Model
(B) Supportive Model
(C) Autocratic Model
(D) Custodial Model
12. In which model the managerial orientation is towards money to pay wage and
benefits-
(A) Collegial Model
(B) Supportive model
(C) Autocratic model
(D) Custodial model
13. Which model embodies team concept?
(A) Collegial Model
(B) Supportive model
(C) Autocratic model
(D) Custodial model
14. In which model managerial orientation is support-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial
15. In which model performance result is passive co-operation-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial

Series-B BCA 2003 / K-367 Page - 5

16. In which model performance result is moderate enthusiasm-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial
17. In which model employee orientation is responsible behaviour-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial
18. Organizational behaviour helps-
(A) Effective use of humans resource
(B) Understand organisation
(C) Maintain good organization culture
(D) All of the above
19. Diversity of OB can be in-
(A) Culture
(B) Global
(C) Both (A) and (B)
(D) None of the above
20. Distance between two social systems is known as-
(A) Culture shock
(B) Culture Change
(C) Culture contingencies
(D) None of the above

Series-B BCA 2003 / K-367 Page - 6

21. Global diversity conditions-
(A) Political Condition
(B) Social condition
(C) Economic condition
(D) All of the above
22. Attitude _______.
(A) Refers to a feeling and belief of an individual or group people
(B) Are organized and core to an individual
(C) Endures unless something happens
(D) All the above
23. Which is not a sign of high moral?
(A) Dependability
(B) Strength
(C) Lot of tension
(D) Confidence and Demotions
24. Internal factors affecting perception include-
(A) Sensory limits and threshold
(B) Psychological factors
(C) Both (A) and (B)
(D) None of these
25. External factors affecting perception does not include-
(A) The target
(B) The situation
(C) Psychological factors
(D) All of the above

Series-B BCA 2003 / K-367 Page - 7

26. Perception elements involves-
(A) Selection of stimuli
(B) Organization of stimuli
(C) Interpretation of stimuli
(D) All of the above
27. X motivation theory was given by-
(A) McGragor
(B) Herbert Simon
(C) Both
(D) None of these
28. Principal of perceptual organization-
(A) Figure Ground
(B) Perceptual Grouping
(C) Perceptual Context
(D) All of the above
29. Organization theories is/are-
(A) Classical
(B) System
(C) Decision making
(D) All of the above
30. Relates environment to a specific organization structure-
(A) Contingency theory
(B) System
(C) Decision making
(D) Neo-classical

Series-B BCA 2003 / K-367 Page - 8

31. Modern organization must be-
(A) Team oriented
(B) Knowledge and learning oriented
(C) Alliance and partnership oriented
(D) All of the above
32. Leadership qualities are-
(A) Endowed with intelligence and strength of mind
(B) Liberal
(C) Retention
(D) All of the above
33. Which of the following is not concerned as a leadership style?
(A) Task Oriented
(B) Employee Oriented
(C) Society Oriented
(D) All of these
34. Which of the following qualities which the future leadership possess?
(A) Career developer
(B) Proper vision
(C) Time management
(D) All of the above
35. Also known as “Great Man Old Theory”-
(A) Trait Theory
(B) Situation Theory
(C) Chrasmatic Theory
(D) None of all

Series-B BCA 2003 / K-367 Page - 9

36. Which of the following is/are informal groups?
(A) Interest group
(B) Friendship group
(C) Both (A) and (B)
(D) None of these
37. Task group is-
(A) Formal group
(B) Informal group
(C) External group
(D) None of these
38. The resources of group members depend upon-
(A) Ability
(B) Personal characteristics
(C) Both (A) and (B)
(D) None of these
39. Stress has _____.
(A) Only positive effects
(B) Only Negative effects
(C) Positive and negative effects
(D) None of these
40. Work load are _____ Type of social stress.
(A) Social, Economic and political
(B) Family
(C) Job and Career
(D) Interpersonal and environmental

Series-B BCA 2003 / K-367 Page - 10

41. Death on illness in the family is ________ type of social stressor.
(A) Social, Economic and political
(B) Family
(C) Job and Career
(D) Interpersonal and environmental
42. Crime is type_______ type of social stressors.
(A) Social, Economic and political
(B) Family
(C) Job and Career
(D) Interpersonal and environmental
43. Which of the following is not the individual stress reducing strategies?
(A) Exercise
(B) Relation
(C) Networking
(D) Creating a supportive organizational climate
44. BOSS means-
(A) Burnout sad stop
(B) Boss office and stress symptoms
(C) Burnout stress syndrome
(D) Burnout stop supply
45. Step to Handle burnout-
(A) Identifying
(B) Examine mental well-being
(C) Organization
(D) All of the above

Series-B BCA 2003 / K-367 Page - 11

46. Which of the following is important for the effective supervision?
(A) Leadership
(B) Communication
(C) Delegation of authority
(D) All of the above
47. Span of supervision depends upon-
(A) Time available
(B) Communication techniques
(C) Rate of change in policy
(D) All of the above
48. Factors which affect the job satisfaction-

(A) Personal characteristics

(B) Work behaviour

(C) Both (A) and (B)

(D) None of these

49. Relationship between job and performance is-

(A) Negative

(B) Positive

(C) Both

(D) None of these

50. Downward communication is used for-

(A) Order

(B) Instruction

(C) Both

(D) None of these

Series-B BCA 2003 / K-367 Page - 12

51. Internal factors affecting perception include-
(A) Sensory Limits
(B) Psychological Factors
(C) Both
(D) None of these
52. Perception process starts with-
(A) Conceptual output
(B) Perceptual inputs
(C) Work type
(D) None of these
53. Turnover, Productivity are the factors of- job satisfaction-
(A) Personal Characteristics
(B) Work Behaviour
(C) Organization work environment
(D) None of these
54. It is the end stat of feeling-
(A) Job Enrichment
(B) Job satisfaction
(C) Both
(D) None of these
55. What are the elements of personality?
(A) Stable Characteristic
(B) Reputedly accruing
(C) Both (A) & (B)
(D) None of these
56. The source of accruing attitude are-
(A) Family
(B) Nabors hood
(C) Association
(D) All of these

Series-B BCA 2003 / K-367 Page - 13

57. Which is not assign of high moral and high productivity?
(A) Lot of Tension
(B) Confidence
(C) Good work
(D) None of these
58. Herzberg’s two factor theory is associated with-
(A) Motivation
(B) Communication
(C) Salary
(D) None of these
59. Goals of Organizations Behaviour include-
(A) Understand own behavior
(B) Understand others behavior
(C) Predicating and control of group behavior
(D) All of the above
60. Autocratic Model depend on ________.
(A) Rewards
(B) Support
(C) Power
(D) None of these
61. Organizational Behavior helps in ______.
(A) Effective use of Human Resource
(B) Understand Organization
(C) Maintain Good Organization Culture
(D) All of the above
62. Which one of these is not the features of Organizational Behavior?
(A) Goal Oriented
(B) Human Tool
(C) Science and Art
(D) Software Programme

Series-B BCA 2003 / K-367 Page - 14

63. Distance between two social systems known as _______.
(A) Cultural Shock
(B) Cultural Change
(C) Cultural Contingencies
(D) None of the above
64. Diversity of Organization Behaviour can be in _______.
(A) Cultural
(B) Global
(C) Both (A) and (B)
(D) None of the above
65. Anthropology is the science of mankind and the study of human behaviour as a
whole-
(A) True
(B) False
(C) Both
(D) None of these
66. The philosophy that guides an organization’s policies towards its employees and
customers is an important part of-
(A) Management strategy
(B) Oraganisation behaviour
(C) Organisational culture
(D) Oraganisation development
67. Organisation structure primarily refers to-
(A) How activities are coordinated & controlled
(B) How resources are allocated
(C) The location of departments and office space
(D) The policy statements developed by the firm
68. A major problem with a task force type of management is-
(A) There is no logical basis for task force information
(B) Its status is too inflexible
(C) Accountability
(D) Lack of planning

Series-B BCA 2003 / K-367 Page - 15

69. Communication begins with-
(A) Encoding
(B) Decoding
(C) Channel Selection
(D) Sender
70. _____ embodies a team concept, is based on the principle of mutual contribution by
employer and employees.
(A) Autocratic Model
(B) Custodial Model
(C) Supportive Model
(D) Collegial Model
71. Forces affecting organizational behaviour are-
(A) People
(B) Environment
(C) Technology
(D) All of the above
72. In present context, challenges for OB are-
(A) Employee expectation
(B) Workforce diversity
(C) Globalization
(D) All of the above
73. “Leadership motivates the people to work and not power of money”, this concept is
related to-
(A) Autocratic model
(B) Custodial model
(C) Both
(D) None of these
74. Organizational behaviour is-
(A) A science
(B) An art
(C) A science as well as an art
(D) None of the above

Series-B BCA 2003 / K-367 Page - 16

75. The study of organization behaviour has certain basic assumptions. They are-
(A) An industrial enterprise is an organization of people
(B) These people must be motivated to work effectively
(C) The goals of the employee and the employer may not necessarily coincide
(D) All of the above
76. Which of the following frameworks is used in the development of the overall
model of OB?
(A) The cognitive framework
(B) The behaviouristic framework
(C) The social learning framework
(D) All of the above
77. “Might is right” is the motto of-
(A) Autocratic Model
(B) Custodial Model
(C) Supportive Mode
(D) Collegial Model
78. Stress can affect not your health but also other aspects of your life. What else can
be affected by stress?
(A) Family relationships
(B) Work performance
(C) Your attention to safety
(D) All of the given options
79. A system of retirement benefits that provides benefits like disability insurance,
survivor’s benefits, and Medicare is called-
(A) Encoding
(B) Unemployment Compensation
(C) Workers Compensation
(D) Social Security benefit
80. Exists when individuals performing similar jobs for the same firm paid according
to factors unique to the employee-
(A) Employee Equity
(B) Team Equity
(C) Internal Equity
(D) All of the given options

Series-B BCA 2003 / K-367 Page - 17

81. We can define as activities people perform to acquire, enhance, and use power and
other resources to obtain their preferred outcomes in a situation of uncertainty or
disagreement-
(A) Organizational politics
(B) Executing authority
(C) Collective bargaining
(D) Position power
82. Protection from discrimination, safe working conditions and union formulation are
rights, provided to employees is ______.
(A) Contractual
(B) Individual
(C) Statutory
(D) Organizational
83. The _______ leadership style is an expression of the leader’s trust in the abilities of
his subordinates.
(A) Participative
(B) Delegative
(C) Authoritarian
(D) All of the above
84. The problem-solving process begins with-
(A) Clarification of the situation
(B) Establishment of options
(C) Identification of the problem
(D) Isolation of the cause
85. Organizational behaviour is a field of study backed by a body of associated with
growing concern for people at workplace-
(A) Theory
(B) Research
(C) Application
(D) All of the above

Series-B BCA 2003 / K-367 Page - 18

86. Which of the following frame works is based on the expectancy, demand and
incentive concepts-
(A) The cognitive framework
(B) The behaviouristic framework
(C) The social learning framework
(D) The supportive framework
87. Which of the following is not correct for the organizational behaviour?
(A) Organizational behaviour is a disciplinary approach
(B) Organizational behaviour helps in analysis of behaviour
(C) “Organizational behaviour is goal-oriented
(D) None of these
88. Which of these suggestions is an effective way to deal with stress?
(A) Meditation
(B) Exercise
(C) Talking with others
(D) All of the given options
89. Communication between two members of a project team from different function,
but the same level of authority is communication-
(A) Upward
(B) Downward
(C) Lateral
(D) None of these
90. The 360-degree appraisal-
(A) Works best in large organizations
(B) Provides feedback from a verity of individuals
(C) Aids in developing competitive intelligence
(D) Diminishes the effect of development in the appraisal process

Series-B BCA 2003 / K-367 Page - 19

91. Following are the phases of the Motivational Process-
(A) Need Identification
(B) Selecting Goals
(C) Both
(D) None of these
92. A study of human behaviour in organizational settings is-
(A) Individual behaviour
(B) Group behaviour
(C) Organizational behaviour
(D) None of these
93. We can define as activities people perform to acquire, enhance, and use power and
other resources to obtain their preferred outcomes in a situation of uncertainty or
disagreement-
(A) Organizational politics
(B) Executing authority
(C) Collective bargaining
(D) Position power
94. The leadership style is an expression of the leader’s trust in the abilities of his
subordinates-
(A) Participative
(B) Delegative
(C) Authoritarian
(D) All of the above
95. According to Maslow, which of the following is a Basic need?
(A) Food, Water
(B) Friends
(C) Leader
(D) All of the above

Series-B BCA 2003 / K-367 Page - 20

96. Organizational behaviour is a field of study backed by a body of associated with
growing concern for people at workplace-
(A) Theory
(B) Research
(C) Application
(D) All of the above
97. The field of organizational behaviour examines such questions as the nature of
leadership, effective term development and-
(A) Interpersonal conflict resolution; motivation of individuals
(B) Organizational management
(C) Long term planning
(D) None of the above
98. The field of organizational behaviour is primarily concerned with-
(A) The behaviour of individual and groups
(B) How resources are effectively managed
(C) Control processes and interactions between organisations, external context
(D) Both (A) and (B)
99. Which of the following forms the basis for the autocratic model of OB?
(A) Obedience
(B) Authority
(C) Power
(D) Dependence on boss
100. Organizational conflict can occur at-
(A) Interpersonal level
(B) Intra- personal level
(C) Both
(D) None of these
******
Series-B BCA 2003 / K-367 Page - 21
 Rough Work / jQ dk;Z

Series-B BCA 2003 / K-367 Page - 22

 Rough Work / jQ dk;Z

Series-B BCA 2003 / K-367 Page - 23

 DO NOT OPEN THE QUESTION BOOKLET UNTIL ASKED TO DO SO

1. Examinee should enter his / her roll number, subject and Question Booklet
Series correctly in the O.M.R. sheet, the examinee will be responsible for
the error he / she has made.
2. This Question Booklet contains 100 questions, out of which only 75
Question are to be Answered by the examinee. Every question has 4
options and only one of them is correct. The answer which seems
correct to you, darken that option number in your Answer Booklet
(O.M.R ANSWER SHEET) completely with black or blue ball point
pen. If any examinee will mark more than one answer of a particular
question, then the answer will be marked as wrong.
3. Every question has same marks. Every question you attempt correctly,
marks will be given according to that.
4. Every answer should be marked only on Answer Booklet (O.M.R
ANSWER SHEET). Answer marked anywhere else other than the
determined place will not be considered valid.
5. Please read all the instructions carefully before attempting anything on
Answer Booklet (O.M.R ANSWER SHEET).
6. After completion of examination, please hand over the O.M.R. SHEET to
the Examiner before leaving the examination room.
7. There is no negative marking.
Note: On opening the question booklet, first check that all the pages of the
question booklet are printed properly in case there is an issue please ask the
examiner to change the booklet of same series and get another one.

Series-B BCA 2003 / K-367 Page - 24

 Paper Code Á’uiqfLrdk Øekad
Question Booklet No.
Roll No.----------------------
3 6 7
(To be filled in the
OMR Sheet)

O.M.R. Serial No. Á’uiqfLrdk lhjht

Question Booklet Series
D
BCA (Second Semester) Examination, July-2022
BCA-2003
Organization Behavior
Time : 1:30 Hours Maximum Marks-100

tc rd dgk u tk;] bl Á’uiqfLrdk dks u [kksysa

funsZ’k % & 1. ijh{kkFkhZ vius vuqØekad] fo”k; ,oa Á’uiqfLrdk dh lhjht dk fooj.k ;FkkLFkku lgh& lgh Hkjsa]
vU;Fkk ewY;akdu esa fdlh Hkh Ádkj dh folaxfr dh n’kk esa mldh ftEesnkjh Lo;a ijh{kkFkhZ dh gksxhA
2. bl Á’uiqfLrdk esa 100 Á’u gSa] ftues ls dsoy 75 Á’uksa ds mRrj ijh{kkfFkZ;ksa }kjk fn;s tkus gSA
ÁR;sd Á’u ds pkj oSdfYid mRrj Á’u ds uhps fn;s x;s gSaA bu pkjksa esa ls dsoy ,d gh mRrj
lgh gSA ftl mRrj dks vki lgh ;k lcls mfpr le>rs gSa] vius mRrj i=d (O.M.R.
ANSWER SHEET) esa mlds v{kj okys o`Rr dks dkys ;k uhys cky IokabV isu ls iwjk Hkj nsaA
;fn fdlh ijh{kkFkhZ }kjk fdlh iz’u dk ,d ls vf/kd mŸkj fn;k tkrk gS] rks mls xyr mŸkj ekuk
K-367

tk;sxkA
3. ÁR;sd Á’u ds vad leku gSaA vki ds ftrus mRrj lgh gksaxs] mUgha ds vuqlkj vad Ánku fd;s
tk;saxsA
4. lHkh mRrj dsoy vksŒ,eŒvkjŒ mRrj i=d (O.M.R. ANSWER SHEET) ij gh fn;s tkus
gSaA mRrj i=d esa fu/kkZfjr LFkku ds vykok vU;= dgha ij fn;k x;k mRrj ekU; ugha gksxkA
5. vksŒ,eŒvkjŒ mRrj i=d (O.M.R. ANSWER SHEET) ij dqN Hkh fy[kus ls iwoZ mlesa fn;s
x;s lHkh vuqns’kksa dks lko/kkuhiwoZd i<+ fy;k tk;A
6. ijh{kk lekfIr ds mijkUr ijh{kkFkhZ d{k fujh{kd dks viuh vksŒ,eŒvkjŒ ‘khV miyC/k djkus ds ckn
gh ijh{kk d{k ls ÁLFkku djsaA
7. fuxsfVo ekfdZax ugha gSA
egRoiw.kZ % & Á’uiqfLrdk [kksyus ij ÁFker% tkWp dj ns[k ysa fd Á’uiqfLrdk ds lHkh i`”B HkyhHkkWfr Nis gq, gSaA ;fn
Á’uiqfLrdk esa dksbZ deh gks] rks d{k fujh{kd dks fn[kkdj mlh lhjht dh nwljh Á’uiqfLrdk ÁkIr dj ysaA
Series-D BCA 2003 / K-367 Page - 2
1. Organizational conflict can occur at-
(A) Interpersonal level
(B) Intra- personal level
(C) Both
(D) None of these
2. Which of the following forms the basis for the autocratic model of OB?
(A) Obedience
(B) Authority
(C) Power
(D) Dependence on boss
3. The field of organizational behaviour is primarily concerned with-
(A) The behaviour of individual and groups
(B) How resources are effectively managed
(C) Control processes and interactions between organisations, external context
(D) Both (A) and (B)
4. The field of organizational behaviour examines such questions as the nature of
leadership, effective term development and-
(A) Interpersonal conflict resolution; motivation of individuals
(B) Organizational management
(C) Long term planning
(D) None of the above
5. Organizational behaviour is a field of study backed by a body of associated with
growing concern for people at workplace-
(A) Theory
(B) Research
(C) Application
(D) All of the above

Series-D BCA 2003 / K-367 Page - 3

6. According to Maslow, which of the following is a Basic need?
(A) Food, Water
(B) Friends
(C) Leader
(D) All of the above
7. The leadership style is an expression of the leader’s trust in the abilities of his
subordinates-
(A) Participative
(B) Delegative
(C) Authoritarian
(D) All of the above
8. We can define as activities people perform to acquire, enhance, and use power and
other resources to obtain their preferred outcomes in a situation of uncertainty or
disagreement-
(A) Organizational politics
(B) Executing authority
(C) Collective bargaining
(D) Position power
9. A study of human behaviour in organizational settings is-
(A) Individual behaviour
(B) Group behaviour
(C) Organizational behaviour
(D) None of these
10. Following are the phases of the Motivational Process-
(A) Need Identification
(B) Selecting Goals
(C) Both
(D) None of these

Series-D BCA 2003 / K-367 Page - 4

11. The 360-degree appraisal-
(A) Works best in large organizations
(B) Provides feedback from a verity of individuals
(C) Aids in developing competitive intelligence
(D) Diminishes the effect of development in the appraisal process
12. Communication between two members of a project team from different function,
but the same level of authority is communication-
(A) Upward
(B) Downward
(C) Lateral
(D) None of these
13. Which of these suggestions is an effective way to deal with stress?
(A) Meditation
(B) Exercise
(C) Talking with others
(D) All of the given options
14. Which of the following is not correct for the organizational behaviour?
(A) Organizational behaviour is a disciplinary approach
(B) Organizational behaviour helps in analysis of behaviour
(C) “Organizational behaviour is goal-oriented
(D) None of these
15. Which of the following frame works is based on the expectancy, demand and
incentive concepts-
(A) The cognitive framework
(B) The behaviouristic framework
(C) The social learning framework
(D) The supportive framework

Series-D BCA 2003 / K-367 Page - 5

16. Organizational behaviour is a field of study backed by a body of associated with
growing concern for people at workplace-
(A) Theory
(B) Research
(C) Application
(D) All of the above
17. The problem-solving process begins with-
(A) Clarification of the situation
(B) Establishment of options
(C) Identification of the problem
(D) Isolation of the cause
18. The _______ leadership style is an expression of the leader’s trust in the abilities of
his subordinates.
(A) Participative
(B) Delegative
(C) Authoritarian
(D) All of the above
19. Protection from discrimination, safe working conditions and union formulation are
rights, provided to employees is ______.
(A) Contractual
(B) Individual
(C) Statutory
(D) Organizational
20. We can define as activities people perform to acquire, enhance, and use power and
other resources to obtain their preferred outcomes in a situation of uncertainty or
disagreement-
(A) Organizational politics
(B) Executing authority
(C) Collective bargaining
(D) Position power

Series-D BCA 2003 / K-367 Page - 6

21. Exists when individuals performing similar jobs for the same firm paid according
to factors unique to the employee-
(A) Employee Equity
(B) Team Equity
(C) Internal Equity
(D) All of the given options
22. A system of retirement benefits that provides benefits like disability insurance,
survivor’s benefits, and Medicare is called-
(A) Encoding
(B) Unemployment Compensation
(C) Workers Compensation
(D) Social Security benefit
23. Stress can affect not your health but also other aspects of your life. What else can
be affected by stress?
(A) Family relationships
(B) Work performance
(C) Your attention to safety
(D) All of the given options
24. “Might is right” is the motto of-
(A) Autocratic Model
(B) Custodial Model
(C) Supportive Mode
(D) Collegial Model
25. Which of the following frameworks is used in the development of the overall
model of OB?
(A) The cognitive framework
(B) The behaviouristic framework
(C) The social learning framework
(D) All of the above
26. The study of organization behaviour has certain basic assumptions. They are-
(A) An industrial enterprise is an organization of people
(B) These people must be motivated to work effectively
(C) The goals of the employee and the employer may not necessarily coincide
(D) All of the above

Series-D BCA 2003 / K-367 Page - 7

27. Organizational behaviour is-
(A) A science
(B) An art
(C) A science as well as an art
(D) None of the above
28. “Leadership motivates the people to work and not power of money”, this concept is
related to-
(A) Autocratic model
(B) Custodial model
(C) Both
(D) None of these
29. In present context, challenges for OB are-
(A) Employee expectation
(B) Workforce diversity
(C) Globalization
(D) All of the above
30. Forces affecting organizational behaviour are-
(A) People
(B) Environment
(C) Technology
(D) All of the above
31. _____ embodies a team concept, is based on the principle of mutual contribution by
employer and employees.
(A) Autocratic Model
(B) Custodial Model
(C) Supportive Model
(D) Collegial Model
32. Communication begins with-
(A) Encoding
(B) Decoding
(C) Channel Selection
(D) Sender

Series-D BCA 2003 / K-367 Page - 8

33. A major problem with a task force type of management is-
(A) There is no logical basis for task force information
(B) Its status is too inflexible
(C) Accountability
(D) Lack of planning
34. Organisation structure primarily refers to-
(A) How activities are coordinated & controlled
(B) How resources are allocated
(C) The location of departments and office space
(D) The policy statements developed by the firm
35. The philosophy that guides an organization’s policies towards its employees and
customers is an important part of-
(A) Management strategy
(B) Oraganisation behaviour
(C) Organisational culture
(D) Oraganisation development
36. Anthropology is the science of mankind and the study of human behaviour as a
whole-
(A) True
(B) False
(C) Both
(D) None of these
37. Diversity of Organization Behaviour can be in _______.
(A) Cultural
(B) Global
(C) Both (A) and (B)
(D) None of the above
38. Distance between two social systems known as _______.
(A) Cultural Shock
(B) Cultural Change
(C) Cultural Contingencies
(D) None of the above

Series-D BCA 2003 / K-367 Page - 9

39. Which one of these is not the features of Organizational Behavior?
(A) Goal Oriented
(B) Human Tool
(C) Science and Art
(D) Software Programme
40. Organizational Behavior helps in ______.
(A) Effective use of Human Resource
(B) Understand Organization
(C) Maintain Good Organization Culture
(D) All of the above
41. Autocratic Model depend on ________.
(A) Rewards
(B) Support
(C) Power
(D) None of these
42. Goals of Organizations Behaviour include-
(A) Understand own behavior
(B) Understand others behavior
(C) Predicating and control of group behavior
(D) All of the above
43. Herzberg’s two factor theory is associated with-
(A) Motivation
(B) Communication
(C) Salary
(D) None of these
44. Which is not assign of high moral and high productivity?
(A) Lot of Tension
(B) Confidence
(C) Good work
(D) None of these

Series-D BCA 2003 / K-367 Page - 10

45. The source of accruing attitude are-
(A) Family
(B) Nabors hood
(C) Association
(D) All of these
46. What are the elements of personality?
(A) Stable Characteristic
(B) Reputedly accruing
(C) Both (A) & (B)
(D) None of these
47. It is the end stat of feeling-
(A) Job Enrichment
(B) Job satisfaction
(C) Both
(D) None of these
48. Turnover, Productivity are the factors of- job satisfaction-
(A) Personal Characteristics
(B) Work Behaviour
(C) Organization work environment
(D) None of these
49. Perception process starts with-
(A) Conceptual output
(B) Perceptual inputs
(C) Work type
(D) None of these
50. Internal factors affecting perception include-
(A) Sensory Limits
(B) Psychological Factors
(C) Both
(D) None of these

Series-D BCA 2003 / K-367 Page - 11

51. Downward communication is used for-
(A) Order
(B) Instruction
(C) Both
(D) None of these
52. Relationship between job and performance is-
(A) Negative
(B) Positive
(C) Both
(D) None of these
53. Factors which affect the job satisfaction-
(A) Personal characteristics
(B) Work behaviour
(C) Both (A) and (B)
(D) None of these
54. Span of supervision depends upon-

(A) Time available

(B) Communication techniques

(C) Rate of change in policy

(D) All of the above

55. Which of the following is important for the effective supervision?

(A) Leadership

(B) Communication

(C) Delegation of authority

(D) All of the above

Series-D BCA 2003 / K-367 Page - 12

56. Step to Handle burnout-
(A) Identifying
(B) Examine mental well-being
(C) Organization
(D) All of the above
57. BOSS means-
(A) Burnout sad stop
(B) Boss office and stress symptoms
(C) Burnout stress syndrome
(D) Burnout stop supply
58. Which of the following is not the individual stress reducing strategies?
(A) Exercise
(B) Relation
(C) Networking
(D) Creating a supportive organizational climate
59. Crime is type_______ type of social stressors.
(A) Social, Economic and political
(B) Family
(C) Job and Career
(D) Interpersonal and environmental
60. Death on illness in the family is ________ type of social stressor.
(A) Social, Economic and political
(B) Family
(C) Job and Career
(D) Interpersonal and environmental

Series-D BCA 2003 / K-367 Page - 13

61. Work load are _____ Type of social stress.
(A) Social, Economic and political
(B) Family
(C) Job and Career
(D) Interpersonal and environmental
62. Stress has _____.
(A) Only positive effects
(B) Only Negative effects
(C) Positive and negative effects
(D) None of these
63. The resources of group members depend upon-
(A) Ability
(B) Personal characteristics
(C) Both (A) and (B)
(D) None of these
64. Task group is-
(A) Formal group
(B) Informal group
(C) External group
(D) None of these
65. Which of the following is/are informal groups?
(A) Interest group
(B) Friendship group
(C) Both (A) and (B)
(D) None of these

Series-D BCA 2003 / K-367 Page - 14

66. Also known as “Great Man Old Theory”-
(A) Trait Theory
(B) Situation Theory
(C) Chrasmatic Theory
(D) None of all
67. Which of the following qualities which the future leadership possess?
(A) Career developer
(B) Proper vision
(C) Time management
(D) All of the above
68. Which of the following is not concerned as a leadership style?
(A) Task Oriented
(B) Employee Oriented
(C) Society Oriented
(D) All of these
69. Leadership qualities are-
(A) Endowed with intelligence and strength of mind
(B) Liberal
(C) Retention
(D) All of the above
70. Modern organization must be-
(A) Team oriented
(B) Knowledge and learning oriented
(C) Alliance and partnership oriented
(D) All of the above

Series-D BCA 2003 / K-367 Page - 15

71. Relates environment to a specific organization structure-
(A) Contingency theory
(B) System
(C) Decision making
(D) Neo-classical
72. Organization theories is/are-
(A) Classical
(B) System
(C) Decision making
(D) All of the above
73. Principal of perceptual organization-
(A) Figure Ground
(B) Perceptual Grouping
(C) Perceptual Context
(D) All of the above
74. X motivation theory was given by-
(A) McGragor
(B) Herbert Simon
(C) Both
(D) None of these
75. Perception elements involves-
(A) Selection of stimuli
(B) Organization of stimuli
(C) Interpretation of stimuli
(D) All of the above

Series-D BCA 2003 / K-367 Page - 16

76. External factors affecting perception does not include-
(A) The target
(B) The situation
(C) Psychological factors
(D) All of the above
77. Internal factors affecting perception include-
(A) Sensory limits and threshold
(B) Psychological factors
(C) Both (A) and (B)
(D) None of these
78. Which is not a sign of high moral?
(A) Dependability
(B) Strength
(C) Lot of tension
(D) Confidence and Demotions
79. Attitude _______.
(A) Refers to a feeling and belief of an individual or group people
(B) Are organized and core to an individual
(C) Endures unless something happens
(D) All the above
80. Global diversity conditions-
(A) Political Condition
(B) Social condition
(C) Economic condition
(D) All of the above

Series-D BCA 2003 / K-367 Page - 17

81. Distance between two social systems is known as-
(A) Culture shock
(B) Culture Change
(C) Culture contingencies
(D) None of the above
82. Diversity of OB can be in-
(A) Culture
(B) Global
(C) Both (A) and (B)
(D) None of the above
83. Organizational behaviour helps-
(A) Effective use of humans resource
(B) Understand organisation
(C) Maintain good organization culture
(D) All of the above
84. In which model employee orientation is responsible behaviour-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial
85. In which model performance result is moderate enthusiasm-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial

Series-D BCA 2003 / K-367 Page - 18

86. In which model performance result is passive co-operation-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial
87. In which model managerial orientation is support-
(A) Autocratic
(B) Supportive
(C) Custodial
(D) Collegial
88. Which model embodies team concept?
(A) Collegial Model
(B) Supportive model
(C) Autocratic model
(D) Custodial model
89. In which model the managerial orientation is towards money to pay wage and
benefits-
(A) Collegial Model
(B) Supportive model
(C) Autocratic model
(D) Custodial model
90. The model which is originated from principal of supportive relationship is-
(A) Collegial Model
(B) Supportive Model
(C) Autocratic Model
(D) Custodial Model

Series-D BCA 2003 / K-367 Page - 19

91. In which model employee oriented is obedience to boss not to respect for manager-
(A) Supportive model
(B) Collegial model
(C) Autocratic model
(D) Custodial model
92. What are features of oganisational behavior?
(A) Part of management
(B) Goal oriented
(C) Inter disciplinary
(D) All of the above
93. From 1928-1930 which aspect of Hawthorne study was coundect-
(A) Relay room
(B) Bank wring room study
(C) Illumination
(D) Mass writing room study
94. Relay room experiment-

(A) 1927 to 1932

(B) 1928 to 1933

(C) 1827 to 1832

(D) 1999 to 2001

95. Illumination experiments-

(A) 1924 to 1933

(B) 1999 to 2005

(C) 1911 to 1922

(D) 1923 to 1931

Series-D BCA 2003 / K-367 Page - 20

96. Which company conduct the Hawthorne study?
(A) Eastern Electric Co.
(B) Western Electric Co.
(C) Southern Electric Co.
(D) Northern Electric Co.
97. Hawthorne experiments were conducted from-
(A) 1924 to 1933
(B) 1999 to 2005
(C) 1911 to 1922
(D) 1923 to 1931
98. Autocratic model depends upon _______.
(A) Rewards
(B) Support
(C) Power
(D) All of the above
99. The _______ model depend upon economic resource.
(A) Autocratic
(B) Custodial
(C) Collegial
(D) None of the above
100. “Human beings are lazy and must be carefully handled.” This assumption is given
by-
(A) Weber
(B) Mayo
(C) Hamilton
(D) Taylor
******
Series-D BCA 2003 / K-367 Page - 21
 Rough Work / jQ dk;Z

Series-D BCA 2003 / K-367 Page - 22

 Rough Work / jQ dk;Z

Series-D BCA 2003 / K-367 Page - 23

 DO NOT OPEN THE QUESTION BOOKLET UNTIL ASKED TO DO SO

1. Examinee should enter his / her roll number, subject and Question Booklet
Series correctly in the O.M.R. sheet, the examinee will be responsible for
the error he / she has made.
2. This Question Booklet contains 100 questions, out of which only 75
Question are to be Answered by the examinee. Every question has 4
options and only one of them is correct. The answer which seems
correct to you, darken that option number in your Answer Booklet
(O.M.R ANSWER SHEET) completely with black or blue ball point
pen. If any examinee will mark more than one answer of a particular
question, then the answer will be marked as wrong.
3. Every question has same marks. Every question you attempt correctly,
marks will be given according to that.
4. Every answer should be marked only on Answer Booklet (O.M.R
ANSWER SHEET). Answer marked anywhere else other than the
determined place will not be considered valid.
5. Please read all the instructions carefully before attempting anything on
Answer Booklet (O.M.R ANSWER SHEET).
6. After completion of examination, please hand over the O.M.R. SHEET to
the Examiner before leaving the examination room.
7. There is no negative marking.
Note: On opening the question booklet, first check that all the pages of the
question booklet are printed properly in case there is an issue please ask the
examiner to change the booklet of same series and get another one.

Series-D BCA 2003 / K-367 Page - 24