4/29/25, 12:36 PM EduQuiz - Tiếng anh chuyên ngành TMĐT ( cuối kì + ITepu)

Tiếng anh chuyên ngành TMĐT ( cuối kì + ITepu)

Tiếng anh chuyên ngành TMĐT (cuối kì - cntt)
Câu 1 (Một đáp án)
1. What are Japanes children taugh in school when speaking with teacher?
See their teacher’s mouth
See their teacher’s eyes
See their teacher’s hand
*See their teacher’s tie knot
Câu 2 (Một đáp án)
2. This is the part of the letter that includes a word like sincerely and your name
Opening
*Closing
Body
Heading
Câu 3 (Một đáp án)
3. VISITOR: …………………………………………….RECEPTIONIST: It's about two miles - ten minutesby
taxi. Shall I book one?
How long is it to the station?
How long it is to the station?
How far it is to the station?
*How far is it to the station?
Câu 4 (Một đáp án)
4. The meaning of lowering one’s eyes in Japan
a gesture of anger
a gesture of disrespect
a gesture of attention
*a gesture of respect
Câu 5 (Một đáp án)
5. Americans signal interest and comprehension by
blinking their eyes
*bobbing their heads or grunting
widening their eyes
paying attention to a speaker
Câu 6 (Một đáp án)
6. The meaning of widened eyes in Chinese culture
as a respect
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as an attention
as an expression of astonishment
*as a danger signal of politely expressed anger
Câu 7 (Một đáp án)
7. Avoid eye contact when talking with some one in Americans is …
Honest
funny
*Unfriendly
Polite
Câu 8 (Một đáp án)
8. If you are a receptionest ,you want to offer to take someone to the office you say: …………….I
take you to the office?
*Shall
Can
How
Do
Câu 9 (Một đáp án)
9. The notion of human-resource management coming from…
Southern Europe
African Continent
*a Anglo-Saxon doctrine
American
Câu 10 (Một đáp án)
10. Three cultures affecting international managers?
Eastern culture, the culture in which they are working, and the culture of the organization which
employs them
*The culture of Origin, the culture in which they are working, and the culture of the organization
which employs them.
The culture of the organization which employs them, Western culture and the culture in which
they are working
The culture in which they are working, and the culture of the organization which employs them,
African culture.
Câu 11 (Một đáp án)
11. Six areas in which different cultural interpretations apply?
Authority, bureaucracy, intelligence, good fellowship, verification and accountability
*Authority, bureaucracy, creativity, good fellowship, verification and accountability
Authority, bureaucracy, creativity, good friendship, verification and accountability
Authority, civilization, creativity, good fellowship, verification and accountability
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Câu 12 (Một đáp án)

12. The polite Englishman is taught what to do to let the speaker know he or she has been
understood as well as heard
*pay attention to a speaker
avoid his eyes
not to blink his eyes
stare to a speaker
Câu 13 (Một đáp án)
13. Latin American cultures, as well as some African cultures, such as Nigeria, have longer looking
time, but prolonged eye contact from an individual of lower status is considered
insecure
unfriendly
*disrespectful
inattentive
Câu 14 (Một đáp án)
14. In many Western societies, including the United States, a person who does not maintain “good
eye contact” is regarded as being
*suspicious
trustworthy
friendly
attentive
Câu 15 (Một đáp án)
15. If you didn't know the recipient's name, how would you close the letter?
Affectionately yours
*Yours faithfully
With love
Yours sincerely
Câu 16 (Một đáp án)
16. How do you end the main body of a formal letter?
By expressing your love for the recipient
By talking about the weather in your city
*By telling the recipient what he should be doing next
By talking about the weather in the recipient's city
Câu 17 (Một đáp án)
17. How to respond by rejecting the invitation to see a show or have a meal?
That would be nice, but unfortunately I have plan tomorow
*That would be nice, but unfortunately I have already made plan for tomorow
That would be nice, but unfortunately I had plan tomorow
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That would be nice, but unfortunately I will made plan tomorow

Câu 18 (Một đáp án)
18. Eye - contact is very important communication when ?
*Face -to – face communication
Written
Audio
Via e-mail
Câu 19 (Một đáp án)
19. An example of the failure of pay – for – performance?*
Southern Europe
American
Anglo -Saxon
*African Continent
Câu 20 (Một đáp án)
20. The main point is written in which part of a formal letter?
Opening
Closing
Post script
*Body
Câu 21 (Một đáp án)
21. Management by objectives schemes have generally failed within subsidiaries of multinationals
in
Anglo -Saxon
Europe
*Southern Europe
African Continent
Câu 22 (Một đáp án)
22. If you are a receptionest, you want to offer a drink/refrestments you say?
*Can I get you something to drink?
Can I get you to drink?
What do you want?
Do you like something?
Câu 23 (Một đáp án)
23. If you are a visitor, you want to use a phone, you ask?
I can use phone?
I want to have a phone?
*I wonder if I could use a phone?
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I want to borrow phone?

Câu 24 (Một đáp án)
24. How to respond by accepting the invitation to have a meal in a restaurant ?
yes, I want to go there
I don’t want to do
yes, I like
*I’d like that very much. Thank you.
Câu 25 (Một đáp án)
25. What is the part of the letter that includes the address and date at the top?
Body
*Heading
Greeting
Closing
Câu 26 (Một đáp án)
26. If you didn't know the recipient's name, how would you close the letter?
With love
Yours sincerely
Affectionately yours
*Yours faithfully
Câu 27 (Một đáp án)
27. In order to have the desired effect on the recipient what should a formal letter be?
In the proper format.
Grammatically correct
*All the above
To the point and relevant.
Câu 28 (Một đáp án)
28. In a formal letter what is the name given to the address and date at the top?
*Heading
Starting.
Body
Closing
Câu 29 (Một đáp án)
29. What would you say in the opening part of a formal letter?
*Inform the recipient why you are writing the letter
Ask how good the weather is in the recipient's city
Ask the recipient if he is hale and hearty.
Talk about how good the weather is in your city
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Câu 30 (Một đáp án)

30. 'With love' is used in which part of an informal letter?
Heading
Opening
Body
*Closing
Câu 31 (Một đáp án)
31. I’d like that …………… unfortunately I……… leave very early in the morning
But, have
So, would like
But, would
*But, have to
Câu 32 (Một đáp án)
32. In a letter, phrase “dear sir” is appeared in…
Left, bottom
Head, right
Right, bottom
*Head, left
Câu 33 (Một đáp án)
33. In a letter, phrase “We look forward to hearing from you” is appeared in…?
Right, bottom
Head, left
Head, right
*Left, bottom
Câu 34 (Một đáp án)
34. The place that you can sign your name is appeared at… of the letter
Head, left
Bottom, right
*Bottom, left
Head, right
Câu 35 (Một đáp án)
35. That ’s very………….of you, I’d …………that very much
Good, like
*Kind, like
Good, love
Kind, want
Câu 36 (Một đáp án)
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36. Thank you, that ………….be very interesting

Will
Could
It
*Would
Câu 37 (Một đáp án)
37. It is nice of you to…………me, but I already have an ……..to night. I am sory about that.
Invite, busy time
Do, appointment
Invite, appoint
*Invite, appointment
Câu 38 (Một đáp án)
38. Which word to indicate a rejection of an invitation?
Very kind
Excellent
*Unfortunately
Nice idea
Câu 39 (Một đáp án)
39. Which word to indicate an acceptance of an invitation?
Rather busy
*Very kind
I am sory
Have to
Câu 40 (Một đáp án)
40. Do you have any ………………
You some interesting palaces
*Free time this week
To meet this evening
Something to eat at the restaurant
Câu 41 (Một đáp án)
41. Would you like ……………………….
You some interesting palaces
Free time this week
Something to eat at the restaurant
*To meet this evening
Câu 42 (Một đáp án)
42. We could go for…………………………………
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*Something to eat at the restaurant

To meet this evening
Free time this week
You some interesting palaces
Câu 43 (Một đáp án)
43. There is a good…………………..
Free time this week
To meet this evening
You some interesting palaces
*Museum near here
Câu 44 (Một đáp án)
44. I’d like to show…………………
You some interesting palaces
Museum near here
*You some interesting places
Free time this week
Câu 45 (Một đáp án)
45. What’s meaning of SBU?
*Stragetic Business Unit
Stragetic Boss Unit
Strange Business Unit
Stragetic Businessman Unit
Câu 46 (Một đáp án)
46. What’s meaning of TQM?
Total Quality Manager
Total Quantity Management
*Total Quality Management
Tool of Quality management
Câu 47 (Một đáp án)
47. What’s meaning of JIT?
*Just In Time
Just Information Tool
Just Inventory Tool
Just Information Technolgy
Câu 48 (Một đáp án)
48. What’s meaning of MBO?
*Management By Objective
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Management By Object
Manager By Objective
Manager By Object
Câu 49 (Một đáp án)
49. CFT is meaning…
Customer foreign task
Custom first team
Custom foreign task
*Customer first team
Câu 50 (Một đáp án)
50. What will you say when you invite a friend to have dinner?
I want to invite you have dinner
I want to have dinner tonight
*I’d like to invite you to have dinner this evening
I want to dinner with you tonight
Câu 51 (Một đáp án)
51. You will shake hands with some one when?
*Job interview
Go to bed
Have dinner
Go to school
Câu 52 (Một đáp án)
52. Greeting guests when you are the host or hostess, you will…
Hold hands
Touch hands
*Shake hands
Take hands
Câu 53 (Một đáp án)
53. Handshake should be approximately… long
Five minutes
Two minutes
*Two to five seconds
Two to five minutes
Câu 54 (Một đáp án)
54. Thank you for……….me
Saying
Introduce
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Help
*Inviting
Câu 55 (Một đáp án)
55. Can you………………a good restaurant?
Confirm
Help
Have
*Recommend
Câu 56 (Một đáp án)
56. Terms in english can be consided…
*Several meanings
A little meanings
Only meaning
A meaning
Câu 57 (Một đáp án)
57. What will you say when you denying accusation?
I am sorry but I think you are mistaken
*I am afraid that can’t be true
We will contact other suppliers
I afraid of I will chose another day
Câu 58 (Một đáp án)
58. The inside address should be written
Bottom, right
Right
Left
*Above the salutation
Câu 59 (Một đáp án)
59. A presentation is a form of oral communication in which a person shares factual information
with an audience that is:
*Specific
Mixed
Larger
Small
Câu 60 (Một đáp án)
60. I …………………why we have not received the money you owe us
*Don’t understand
Am sorry
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Don’t want
Am afraid
Câu 61 (Một đáp án)
61. The most important part of the letter is
The heading
*Body of the letter
Post script
Date
Câu 62 (Một đáp án)
62. If you want to change arrangements….
*I’m afraid of I can’t come on that day
I afraid of I will chose another day
When do you want to meet?
I’m sorry for I’m late.
Câu 63 (Một đáp án)
63. Which of the following is a disadvantage of email?
*Direct conversation
Speed
Difficult to receive
Limit number of recipients
Câu 64 (Một đáp án)
64. What will you say when you explaining the problem?
*We haven’t received an answer to our letter
We will contact other suppliers
I am very sorry to hear that
I am sorry but I think you are mistaken
Câu 65 (Một đáp án)
65. A: I woud like to speak to Mr Bin? B: He’s not ………………at the moment.
Invisiable
Free
*Available
Busy
Câu 66 (Một đáp án)
66. What will you say when you making arrangements?
*When would be a good time?
What will you say when you making arrangements?
What about you?
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When we arrange to see?

Câu 67 (Một đáp án)
67. What should you do when you use telephone in English in the first time?
Speak slowly and quickly
Speak quickly
*Speak slowly and clearly
Speak confident
Câu 68 (Một đáp án)
68. Communication saves time in
Internal communication
Interview
Schedule
*Oral communication
Câu 69 (Một đáp án)
69. Using telephone you can…
See the face of partner
*Hear the voice
See the body language
Hear the audio
Câu 70 (Một đáp án)
70. If you call to Mr. Brown but he is not here, you can…
*Leave a message
Borrow a message
Give a message
Live a message
Câu 71 (Một đáp án)
71. Telephonic conversation is a
*Non – verbal communication
Texting
Visual communication
Written
Câu 72 (Một đáp án)
72. What will you say when you stating reason for a call
I need information to about…
*I need some information about….
I need call to information…
I need you to information…
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Câu 73 (Một đáp án)

73. What will you say when you making arrangements?
When we arrange to see?
*Could we meet some time next month?
When we meet in next month?
What about you?
Câu 74 (Một đáp án)
74. My ………..today is about our plans for entering new markets.
Present
Say
Part
*Talk
Câu 75 (Một đáp án)
75. Communication means……. Information, feeling and thoughts, with other
To receive
Conveying
All the above
*Exchange of
Câu 76 (Một đáp án)
76. You can write an agreement by
Telephone
Diary
*Computer
Fax
Câu 77 (Một đáp án)
77. You can find out some information from…
*Internet search engine
Fax search engine
Telephone search engine
Diary search engine
Câu 78 (Một đáp án)
78. What will you say when you stating reason for a call
I need ring to….
I ringing to…
*I’m ringing to….
I need call to…
Câu 79 (Một đáp án)
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79. The three major elements of presentation do not include:

An audience
A presenter
Specific content
*Visual aids
Câu 80 (Một đáp án)
80. If you want to switch to the discussion……
Then I will explain why we have to change this
My talk will take about ten minutes
I’d like to give you an overview of our organization
*Please interrupt if you have any question.
Câu 81 (Một đáp án)
81. What country, conversation is a form of entertaiment?
Singapore
Holland
Japan
*Italy
Câu 82 (Một đáp án)
82. When using telephone you should…
Searching the information technology
Repeat the important to business colleague
Searching the important information to partners
*Repeat the most important information
Câu 83 (Một đáp án)
83. The presenter acts as the:
Supporter of the information
Deliverer of the information
*Advocate of the information
Medium of the information
Câu 84 (Một đáp án)
84. What will you say when you apologising?
We haven’t received an answer to our letter
We will contact other suppliers
*I am very sorry to hear that
I am sorry but I think you are mistaken
Câu 85 (Một đáp án)
85. Salutation
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Comes above inside address

Comes at the end of the letter
Comes in body of the letter
*Begins at the left hand margin of the letter
Câu 86 (Một đáp án)
86. The audience for a presentation consists of people who:
Are confused in their purpose
Are uniform in their level of information and purpose
Are uninformed and lack a purpose
*Vary in their level of information and purpose
Câu 87 (Một đáp án)
87. To be able to give a good presentation, a full rehearsal is:
*Necessary
Optional
Useless
Audience based
Câu 88 (Một đáp án)
88. To make a presentation effective and impressive, you should use:
Complex sentences
*A simple and active form of sentences
Jargon
Passive sentences
Câu 89 (Một đáp án)
89. To select the content of your presentation, you should know:
The available material
*The audience’s needs
The time limit
Your purpose
Câu 90 (Một đáp án)
90. In presentation design, maximum time is given to the:
Conclusion
Question – answer session
*Main body
Introducation
Câu 91 (Một đáp án)
91. There are … main part in a presentation
*Three
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Five
Six
Four
Câu 92 (Một đáp án)
92. Title of the talk includes…
Introduction to audience
Introduction for previous meeting
Introduction to product
*Introduction to oneself, job, title,..
Câu 93 (Một đáp án)
93. What would you say about your talk?
Something about the audience of your talk
Something about the length of your talk
*Something about original of your talk
Something about weather
Câu 94 (Một đáp án)
94. When giving a presentation in front of an audience you should do all of the following except
for:
Provide hadouts if needed
Speak loud and clear
Dress professionally
*Look at your screen and not the audience
Câu 95 (Một đáp án)
95. To whom should a presentation be aimed?
The highest authority in the room, regardless of where they are
*The entire audience
Your best friend in the room
The people in the closest rows
Câu 96 (Một đáp án)
96. Where should you look while presenting?
*In the eyes of random people in your audience
At the board -- that's where the audience is looking
At your notes so you get the info correct
At the chins of individuals in your audience
Câu 97 (Một đáp án)
97. Should you keep text to a minimum on slides?
To help make your presentation longer
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To make sure the audience can read everything you have to tell them
*So the focus is on you as the speaker
So the pictures are easier to see
Câu 98 (Một đáp án)
98. Your presentation should consist of title slide,……., body, and ……………….
*objectives and summary
options and pages
objects and summary
opinions and paragraphs
Câu 99 (Một đáp án)
99. _______ is a good font size for headers.
*32pt
11pt
18pt
16pt
Câu 100 (Một đáp án)
100. Which of the following is not an easy to read font?
Bold
Times New Roman
Ariali
*Underline
Câu 101 (Một đáp án)
101. Generally there are no more than ______ colors on one slide.
4
1
2
*3
Câu 102 (Một đáp án)
102. You should use ________ and graphs as visuals for data
Spreadsheets
Word
Tables
*Charts
Câu 103 (Một đáp án)
103. What type of software is used to produce a slide show?
Word processing
*Presentation
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Database
Desktop publishing
Câu 104 (Một đáp án)
104. Social conversation is also known as
Gossip
Idle talk
*Chit – chat
Meaningless communication
Câu 105 (Một đáp án)
105. The structure of social conversation is basically
Emotional
Moral
Psychological
*Logical
Câu 106 (Một đáp án)
106. A conversation is successful when its direction is:
Opposite
*Sequential
Parallel
Divergent
Câu 107 (Một đáp án)
107. At the workplace, to be a successful conversationalist, you should be
Rude
*Assertive
Submissive
Aggressive
Câu 108 (Một đáp án)
108. Conversation control teaches us
The use of strong, authoritative laguage
*Self-control as speakers
How to prevent others from speaking
Control of listeners’ responses
Câu 109 (Một đáp án)
109. I’ve …..my talk into three parts
First
Had
Structure
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*Divided
Câu 110 (Một đáp án)
110. My talk will … about ten minutes
Send
Talk
*Take
Give
Câu 111 (Một đáp án)
111. What should you do before finish your talk?
*Summary
Repeat
Smile
Stop
Câu 112 (Một đáp án)
112. What object will make an impression in your slide?
*Image
Table
People
Word
Câu 113 (Một đáp án)
113. …. can make information more memorable and they help the speaker.
*Visual aids
Visualization
More words
Multiple pictures
Câu 114 (Một đáp án)
114. What chart will you use when illustrate percentage?
*Pie chart
Flow chart
Bar chart
Plan chart
Câu 115 (Một đáp án)
115. To illustrate an increase of thing, you will use…
Table graph
Pie chart
*Line graph
Câu 116 (Một đáp án)
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116. Can you tell me ……………………………….?

Someone about
A supply problem
Is a technical matter
*Something about your service
Câu 117 (Một đáp án)
117. The reason for my call ……………………………..
*Is a technical matter
A supply problem
Something about your service
Someone about
Câu 118 (Một đáp án)
118. Can I …………..to Mr. Bin, please?
*Speak
Calling
Say
Call
Câu 119 (Một đáp án)
119. He is not here at the moment. ……………..you like to leave a message?
Can
Do
Could
*Would
Câu 120 (Một đáp án)
120. You can use computer for what type of communication?
Direct conversation
Drinking
*Written
Body language
Câu 121 (Một đáp án)
121. To use the phone in your hotel room, you have to _______ "0" for the operator first
pick up
read
*dial
Answer
Câu 122 (Một đáp án)
122. A telephone call in which three or more people can hear and speak with one another is a
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*Conference call
Busy signal
Robocall
Telephone call
Câu 123 (Một đáp án)
123. Who… calling, please?
*is
be
is in
were
Câu 124 (Một đáp án)
124. I'm busy right now. Can you _______ later?
*Call back
Call through
Leave
Hang up
Câu 125 (Một đáp án)
125. Which sentence to start reason a call?
*I am calling to find out some information
Can I confirm that?
That’s very kind of you
I look forward to seeing you there
Câu 126 (Một đáp án)
126. Can you tell me when I could …. him?
*Reach
Giving
Holding
Reching
Câu 127 (Một đáp án)
127. You can not see your business colleague when you use….
Direct conversation
Video chat
*Telephone
Face – to – face
Câu 128 (Một đáp án)
128. I am calling about ………………………..
Something about your service
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*A supply problem
Someone about
Is a technical matter
Câu 129 (Một đáp án)
129. It is difficult to … you a time
Borrow
Must
*Have
Having
Câu 130 (Một đáp án)
130. In which countries, there is a higher value placed on listening.
American and Italy
Italy and Britain
*Findland and Japan
American and Britain
Câu 131 (Một đáp án)
131. Maria's not here just now. Would you like her to _______ your call?
*Return
Answer
Take
Make
Câu 132 (Một đáp án)
132. What is the computer can save ?
Notes paper
Pen
*Files
Paper
Câu 133 (Một đáp án)
133. I am sorry, can you……………your name?
Leave
Take
Call back
*Repeat
Câu 134 (Một đáp án)
134. Agreement can not send to partner by?
E – mail
Fax
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*Telephone
Post office
Câu 135 (Một đáp án)
135. You’ like send us ….of your product and services
Objective
Titles
Customer
*Details
Câu 136 (Một đáp án)
136. For the British and Italian, Interrupting the other speaker during the conversation is………
Impolite
Unusual
*Normal
Polite
Câu 137 (Một đáp án)
137. Could I speak to … else, perhaps?
Woman
Others
Man
*Someone
Câu 138 (Một đáp án)
138. If you want to confirm information when ending a call. You say?
*Please call if you need anything else
Can I check that?
Yes, of couse
Sorrry, I am busy
Câu 139 (Một đáp án)
139. It is ………..for Americans and British to use first names early in a business relationship.
Usual
Unusual
Un
*Common
Câu 140 (Một đáp án)
140. Please tell him I’ll ………….later
*Call back
Tell
Call
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Repeat
Câu 141 (Một đáp án)
141. In some countries, like Italy and Britain, conversation is a form of …………
A higher value
Stress
*Entertainment
Listening
Câu 142 (Một đáp án)
142. Face – to – face communication is a….
Visual communication
Written
face communication
*Direct conversation
Câu 143 (Một đáp án)
143. We don't speak on the phone much because _______ each other is cheaper.
Calling
Dialling
*Texting
Reading
Câu 144 (Một đáp án)
144. Written communication includes ?
Film
Speaking
Interviews
*E-mail
Câu 145 (Một đáp án)
145. Examples of oral communication is…
Fax
*Telephone
Letter
E-mail
Câu 146 (Một đáp án)
146. To compare x with y, you will use…
Flow
*Bar chart
Map
Plan

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Câu 147 (Một đáp án)

147. There are many advantages to the use of visual aids except for:
*It is not enough just to read what the visual says
Clarify complex information
Hight information
Increase the audience’s attention
Câu 148 (Một đáp án)
148. Supplemental materials that present images or information to an audience during a speech
are called …………..
presentation aids
posters
visual presentations
*visual aids
Câu 149 (Một đáp án)
149. Speeches that explain "how to" do something are called …………….
Descriptions
Explanations
*Instructions
Events
Câu 150 (Một đáp án)
150. In order to make it easy for the audience to listen, a speaker should
All of these are correct
*Use simple information to build up understanding of complex information
Present only unfamiliar information; audiences will be bored with the familiar
Present as much information as possible to keep the audience interested
Câu 151 (Một đáp án)
151. A chart to convey percentage relationships is a…………..
*Pie chart
Flow chart
None of the above
Line graph
Câu 152 (Một đáp án)
152. An advantage of using slide is
None of the above
The room does not have to be dark
Slides are easier to update than videotapes
*Photos reproduce well

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Câu 153 (Một đáp án)

153. When profiling your audience, try to determine
*All of the above
Level of education
Gender and ethnic background
Knowledge of topic
Câu 154 (Một đáp án)
154. When making a effective presentation in front of an audience you should do all of the
following except for:
Highlighting of the main facts
The clarity of your message
*Using too many text
The appropriateness of the words you used
Câu 155 (Một đáp án)
155. What’s meaning of OHP?
Overhead presentation
*Overhead projector
Over projector
Overhead project
Câu 156 (Một đáp án)
156. Which sentence to ending the introduction of the presentation?
*That’s all for the introduction
All of the above
On the other hand, the two disavantages. First…..second………..
Now let’s move to the first part of my talk, which is about……..
Câu 157 (Một đáp án)
157. Which sentence to beginning the main body of the presentation?
All of the above
*Now let’s move to the first part of my talk, which is about……..
On the other hand, the two disavantages. First…..second………..
That’s all for the introduction
Câu 158 (Một đáp án)
158. The advantages of a structured presentation?
Helps the audience to folow
Makes the organization of the talk clear
Helps you to follow the development of your talk
*All of the above

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Câu 159 (Một đáp án)

159. That ………… the introduction. Let’s ……… at the first part.
Conclude, looking
Conclusion, look
*Conclude, look
Consider, look
Câu 160 (Một đáp án)
160. So that is the …….of the main part of my talk. I’d like to….. on to the conclusion.
End, go
Ending, going
*End, move
End, moving
Câu 161 (Một đáp án)
161. I have ………talking about the home market. Now, I’d like to ….on to talk about the overseas
market
None of the above
finish, going
*finished, go
finish, go
Câu 162 (Một đáp án)
162. There are………things to talk about. The first is design. The second is quanlity. Then the last
one is communication
*Three
Some
Two
One
Câu 163 (Một đáp án)
163. Which sentence to beginning the summary(or conclusion) of the presentation?
Alright, now any question or comment
That ends my talk
*I’d like to end by emphasizing the main point
So, now I’d be interested to hear your comment
Câu 164 (Một đáp án)
164. to inviting questions (or introducing discussion) of the presentation?
I’d like to end by emphasizing the main point
I’d like to end with a brief conclusion
*So, now I’d be interested to hear your comment

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Does that anwser your question?

Câu 165 (Một đáp án)
165. Which sentence to checking that your anwer is sufficient in discussion.
*Does that anwser your question?
So, now I’d be interested to hear your comment
Sorry, I am not sure I have understood. Coud you repeat?
Do you mean…?
Câu 166 (Một đáp án)
166. In discussion, if you understand but difficult or impossible to answer you say:
All of the above
*That’s a difficult question to anwer in a few words
Sorry, I am not sure I have understood. Could you repeat?
Does that anwser your question?
Câu 167 (Một đáp án)
167. In discussion, if you do not understand the question you say:
Now, any questions or comment.
*Sorry, I am not sure I have understood. Could you repeat?
I do not have much experience in that field..
I am afraid that is outsite the scope of my talk
Câu 168 (Một đáp án)
168. In order to handling questions in discussion, you should…
Ask for repetition if necessary
*All of the above
Paraphrase the question to check you understand it
Listen very carefully
Câu 169 (Một đáp án)
169. That ends the main part. Now we ……. the conclusion
*Come to
None of the above
Meet
Can do
Câu 170 (Một đáp án)
170. Can I …….now with some recommendations?
Repeat
Suggest
Recommend
*Finish

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Câu 171 (Một đáp án)

171. To conclude, I’d like to ……..what I think is the most important thing.
Speak
Suggest
*Say
Tell
Câu 172 (Một đáp án)
172. That’s all. I wanted to say. I’d like to ……….the three things I have described
*Summarise
Recommend
Tell
Conclude
Câu 173 (Một đáp án)
173. These are the role of the chairperson except for:
Summarize discussion at key points
Introduce objectives, agenda
Control discussion, hear all views
*Records what is said and any actions to be taken
Câu 174 (Một đáp án)
176. What is an agenda?
*A list of items to discuss that should be sent to you before the meeting
The person who directs conversation and make sure it stays on topic
None of the above
Notes taken at the meeting and sent to everyone afterwards
Câu 175 (Một đáp án)
177. What should you do if you are unsure about any issue in a meeting?
Keep quiet
*Ask
Do nothing
Run away
Câu 176 (Một đáp án)
178. What does a clerk in the meeting do?
*Records what is said and any actions to be taken
To ensure all chairs are available for all persons
Provides everyone at the meetings with tea and biscuits
Directs conversation and makes sure it stays on topic
Câu 177 (Một đáp án)
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179. I’d like to welcome……..

For coming
To the next point
Comments on Peter’s report.
*Everyone to the meeting
Câu 178 (Một đáp án)
180. Can I introduce Mr Brown…………………….
On the agenda
*Who is going to present a short report
Comments on Peter’s report
For coming
Câu 179 (Một đáp án)
181. Let’s move……………..
*To the next point
A date for our next meeting
All the items on the agenda
For coming
Câu 180 (Một đáp án)
182. Can we set …………………
All for today
All the items on the agenda
*A date for our next meeting
Everyone to the meeting
Câu 181 (Một đáp án)
183. There is not enough time to discuss this. Can we………this discussion to a later meeting
Break
Close
*Postpone
Passing
Câu 182 (Một đáp án)
184. We have three……..on the………..
Items, discussion
*Items, agenda
Questions, agenda
Report, agenda
Câu 183 (Một đáp án)
185. John, can you……..your main point?

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Close
*Summarize
Move on
Finish
Câu 184 (Một đáp án)
186. People who attend a meeting?
Report
*Participants
Chair
Audience
Câu 185 (Một đáp án)
187. A written report of what was said in a meeting?
Agenda
Chair
*Minute
Paticipaints
Câu 186 (Một đáp án)
188. The purpose or intention of the meeting?
Minute
Agenda
*Objective
Postpone
Câu 187 (Một đáp án)
189. Which of the following sentence structures to asking for opinion in Discussion?
In my view…
Sorry to interrupt, but…..
Can we leave that to another discussion?
*I’d like to hear from…
Câu 188 (Một đáp án)
190. Which of the following sentence structures to interrupting in Discussion?
*Sorry to interrupt, but…..
I’d like to hear from…
Can we leave that to another discussion?
In my view…
Câu 189 (Một đáp án)
191. How many types of meeting?
*6
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5
4
3
Câu 190 (Một đáp án)
192. Excuse me, Mr. Chairman, I want to ……..with that Mr Adam has said. It’s not the case that.
Say
Interrupt
*Disagree
Not agree
Câu 191 (Một đáp án)
193. I am sorry but I’d like to………another point
Passing
Continue
Go
*Move to
Câu 192 (Một đáp án)
194. Normal salutaion in chairmans speech will be ?
Madame
Sir
*Ladies and gentlemen
Respect sir
Câu 193 (Một đáp án)
195. List of items of business to be consider at a meeting is called as…
Items
*Prospectus
Reports
Forms
Câu 194 (Một đáp án)
196. A report given by a secretary to the Marketing Director may be called as
Oral
Chating
*Formal
Posting
Câu 195 (Một đáp án)
197. . …. is done by drawing a list of the item of business to be transacted at the meeting
Interview
Minutes

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*Agenda
Meeting
Câu 196 (Một đáp án)
198. Video conferencing use… to communication
Face – to – face
Language
Window
*Computer
Câu 197 (Một đáp án)
199. Video conferencing is based on…. of communication
*Media
Rule
Traditional
Audio
Câu 198 (Một đáp án)
200. Which of the following is part of the four main types for e – commerce?
B2C
*All of the above
C2B
B2B
Câu 199 (Một đáp án)
201. Which of the following describes e – commerce?
*Doing business electronically
All of the above
Sale of goods
Doing business
Câu 200 (Một đáp án)
202. Which segment do eBAy, Amazon.com belong?
C2Cs
B2B
C2Bs
*B2Cs
Câu 201 (Một đáp án)
203. Which type of e – commerce focuses on consumers dealing with each other?
B2C
B2B
*C2C
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C2B
Câu 202 (Một đáp án)
204. The best products to sell in B2C e -commerce are:
Fish products
Small products
Fresh products
*Digital products
Câu 203 (Một đáp án)
205. Which products are people most likely more uncomfortabe buying on the Internet?
All of the above
Books
Movies
*Furniture
Câu 204 (Một đáp án)
206. The solution for all business need is
*ERP
SCM
EDI
None of the above
Câu 205 (Một đáp án)
207. What are plastic cards the size of a credit card that contains an embedded chip on which
digital information can be stored?
*Smart cards
E- goverment cards
FEDI cards
System cards
Câu 206 (Một đáp án)
208. Which form of e -commerce curently accounts for about 97% of all e – commerce revenues
?
*B2B
B2C
C2C
C2B
Câu 207 (Một đáp án)
209. Which of the following are advantages normally associated with B2B e -commerce ?
Reaches wider
*Shorter cycle times
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Reduction
All of the
Câu 208 (Một đáp án)
210. How the transactions occur in e – commerce ?
None of the above
Using computers only
Using mobile phones only
*Using e – medias
Câu 209 (Một đáp án)
211. A business competing in a commodity like environment must focus on which of the following?
*All of the above
Ease of ordering
Price
Esase/speed of delivery
Câu 210 (Một đáp án)
212. Which of these is a communication skill?
*Talking clearly
Chewing gum
Looking bored
Looking tired
Câu 211 (Một đáp án)
213. Which of these is not a communication skill?
Chatting to people
Texting
*Runing
Video call
Câu 212 (Một đáp án)
214. What body language shows you are listening?
Looking out of the window
*Nodding and making eye contact
Chatting
Turning away from the speaker
Câu 213 (Một đáp án)
215. Which of these is not a communication skill ?
Laughing
Asking a question
*Swimming
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Asking question
Câu 214 (Một đáp án)
216. Someone is telling you about an accident they’ve had. How would you react?
Look for you
Look behind you
Look pleased
*Look concerned
Câu 215 (Một đáp án)
217. Which of these is not a form of communication ?
*Washing
Body language
Listening
Talking
Câu 216 (Một đáp án)
218. CRM technology can help in
Developing new pricing models
Processing transactions faster
*All of the above
Designing direct marketing efforts
Câu 217 (Một đáp án)
219. A ….. is an organized collection of detailed information abour individual customers or
prospects that is accessible, actionable and current for marketing purpose such as lead
generation and others.
Customer mailing list
*Customer database
None of the above
Business database
Câu 218 (Một đáp án)
220. Posters fall under…….communication
Oral
Written
Spoken
*Visual
Câu 219 (Một đáp án)
221. Which type deals with auction?
*C2C
B2B

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C2B
B2C
Câu 220 (Một đáp án)
222. Which type of products is lesser purchased using e-commerce?
Books
Softwares
*Automobile
None
Câu 221 (Một đáp án)
223. Which type of ad appears on a web page?
Pop – under ad
Pop – up ad
*Banner ad
Discount ad
Câu 222 (Một đáp án)
224. Which of the following is used B2B to pay for purchase?
E-commerce
Electronic data exchange
Electronic checks
*Financial electronic data interchange
Câu 223 (Một đáp án)
225. What is intranet that is restricted to an organization and certain outsiders, such as customers
and suppliers?
Thin client
Intranet
Client/server network
*Extranet
Câu 224 (Một đáp án)
226. Which is the most realistic relationship between e-commerce and e-business?
None of the above
*E-commerce is a subset of e-business
E-commerce has no overlap with e-business
E-business is a subset of e-commerce
Câu 225 (Một đáp án)
227. A key feature of electronic communications and digital technology is that they increase
dynamism within the marketplace so that it does not remain static. According to Hitwise in 2010,
what were the most popular sites ?

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Search engines
*Social network
Retail outlets
Online gambling
Câu 226 (Một đáp án)
228. Different revenue models exist and a revenue model which involves margin on products sold
on its own site is known as:
*Retail model
Affiliate model
Advertising model
Subscription model
Câu 227 (Một đáp án)
229. Within intermediary and media sites, what are aggregators also known as?
*Price comparison sites
Search engines
Affiliates
News portals
Câu 228 (Một đáp án)
230. What are Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, and Google Chrome
examples of?
Web servers
*Web browsers
All of the above
Web application servers
Câu 229 (Một đáp án)
231. The architecture of hardware, software, content and data is known as:
E-business web structure
*E-business infrastructure
E-commerce
E-commerce infrastructure
Câu 230 (Một đáp án)
232. The level of e-business infrastructure which refers to information processed and displayed is
*Application content
Infrastructure
Processing
Storage/physical
Câu 231 (Một đáp án)
233. The level of e-business infrastructure which refers to computation and logic is:
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*Processing
Infrastructure
Application content
Storage/physical
Câu 232 (Một đáp án)
234. A service provider that manages the server used to host an organisation website and its
connections to the Internet backbones is known as:
All of the above
*Hosting provider
Internet service provider
Client server
Câu 233 (Một đáp án)
235. The website for a company is hosted on a:
Web client
Web infrastructure
Web page
*Web server
Câu 234 (Một đáp án)
236. The website content of a company is accessed by an end-user through using:
Web server
Web e-mail
*Web browser
Web client/server
Câu 235 (Một đáp án)
237. A provider enabling home or business users access and web hosting services for the
Internet is referred to as:
Application service providers
*Internet service providers
Online solutions providers
Internet solutions providers
Câu 236 (Một đáp án)
238. The most common way of publishing information on the Internet accessed through web
browsers may surprise some but it is known as:
*World Wide Web
Web application frameworks
Usenet Newsgroups
Web application servers
Câu 237 (Một đáp án)
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239. A private network within a company can be used to provide shared content for staff is known
as:
*Intranet
Internet
Extranet
Open source
Câu 238 (Một đáp án)
240. Which of the following is an example of an embedded application?
*Facebook Apps
Twitter or RSS
Google Apps
Skype
Câu 239 (Một đáp án)
241. Online word-of-mouth marketing is referred to as:
*Viral marketing
Search engine marketing
E-mail marketing
Permission marketing
Câu 240 (Một đáp án)
242. No problem at….
*All
Air
Not
Here
Câu 241 (Một đáp án)
243. Is this your…visit here?
*First
Begin
Firstly
Start
Câu 242 (Một đáp án)
244. Hello, I have an … to see Mr. Brown
*Appointment
Little
Speak
Meet
Câu 243 (Một đáp án)

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245. Could you …. me a car?

Looking
*Book
Given
Having
Câu 244 (Một đáp án)
246. This is the standard language for the Web browsers
Hypertext transfer protocol (HTTP)
World Wide Web (WWW)
*Hypertext markup language (HTML)
Transmission control protocol/Internet protocol (TCP/IP)
Câu 245 (Một đáp án)
247. Which of the following are examples of search engines?
*Altavista, Excite, Google
TCP/IP
ISP, dial-up, broadband
HTTP, FTP
Câu 246 (Một đáp án)
248. What is the definition of e-commerce?
Information provided by the U.S. Census Bureau
*The conducting of business and communication transactions by electronic means
The transmission of e-mail over the Internet
Sales through catalog and telephone
Câu 247 (Một đáp án)
249. What is e-commerce normally associated with?
*Buying and Selling
Making Friends
Reviewing Products
Watching Videos
Câu 248 (Một đáp án)
250. What type of e-commerce is defined as e-commerce between companies?
B2G
C2C
B2C
*B2B
Câu 249 (Một đáp án)

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251. What type of commerce occurs when a business sells its products over the Internet to
consumers?
Enterprise commerce
C2C
*B2C
B2B
Câu 250 (Một đáp án)
252. What is an online area where people who share common ties can interact?
Game Group
Internet Group
*Social Network
News Group
Câu 251 (Một đáp án)
253. Which one is not a type of e-commerce?
Business-to-business (B2B)
M-commerce
Business-to-Consumer (B2C)
*A-commerce
Câu 252 (Một đáp án)
254. What is the number one reason why consumer don't buy online?
No need to buy online
Concerns that returns will be a hassle
Delivery costs are too high
*Want to see and touch before buying
Câu 253 (Một đáp án)
255. Which of the following is an advantage of E-commerce?
*All of the above
Lower costs
Small and large businesses compete
Complaints quickly received
Câu 254 (Một đáp án)
256. EBay's typical transaction is an example of a Web site that employs the………….type of EC
B2B
B2C
*C2C
B2E
Câu 255 (Một đáp án)

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257. Electronic commerce (EC) is defined as the online exchange of …………..between firms, and
also between firms and their customers
*All of above
Services
Goods
Money
Câu 256 (Một đáp án)
258. An individual visits the Internal Revenue Service's Web site to learn how to pay its estimated
quarterly income taxes. This is an example of:
G2B
*G2C
G2G
E2E
Câu 257 (Một đáp án)
259. A job opening in the Sales Department is posted on the company's intranet by the Human
Resources Department. This is an example of ………….
B2S
E2C
*B2E
B2B
Câu 258 (Một đáp án)
260. …………is a broad term that refers to the buying and selling of goods and services; servicing
of customers; collaborating with business partners; and conducting electronic transactions within
an organization
Pure e-commerce
*E-business
iCommerce
Online logistics
Câu 259 (Một đáp án)
261. What is e-payment?
Payment of online services
Payment of offline services
Payment of online software
*Electronic payment for buying and selling through the Internet
Câu 260 (Một đáp án)
262. What are the main concerns about electronic payment?
*Privacy and security
Privacy and charged fees
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Security and charged fees

All of the above
Câu 261 (Một đáp án)
263. What does HTML stand for ?
Hyper Type Machine Language
*Hyper Text Markup Language
Hyper Tutorial Markup Language
Hyper Text Machine Language
Câu 262 (Một đáp án)
264. What is a Browser?
An HTLM system
A Server
*A software program that enables you to view www documents
Hierarchical scheme for indication logical and sometimes geographical venue of a web-page from
the network
Câu 263 (Một đáp án)
265. An educational institution would generally have the following in its domain name
*.edu
.org
.com
.inst
Câu 264 (Một đáp án)
266. The Internet is a system of
Website
Web page
Software bundles
*Interconnected network
Câu 265 (Một đáp án)
267. FTP stands for
Fast Transmission Processor
*File Transfer Protocol
Fast Text Processing
File Transmission Program
Câu 266 (Một đáp án)
268. What is URL?
A computer program
A type of programming object
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An acronym for unlimited resource for learning

*The address of a document or ‘page’ on the world wide web
Câu 267 (Một đáp án)
269. The Internet service that provides a multimedia interface to available resources is called
File Transfer Protocol
Gopher
*World Wide Web
Telnet
Câu 268 (Một đáp án)
270. What is m–commerce?
Marketing commerce
Machine commerce
Money commerce
*Mobile commerce
Câu 269 (Một đáp án)
271. Which of the following should be avoided when delivering a presentation?
Inviting audience participation
Using gestures and making eye contact
*Reading from your notes
None of above
Câu 270 (Một đáp án)
272. An electronic meeting system is known as
*Tele–conferencing
Tele–officing
Tele–shopping
Tele–banking
Câu 271 (Một đáp án)
273. If you are asked a question and you don’t know the correct answer, you should:
No answer
Ask for the question to be repeated
*Admit it and commit to finding out the right answer
Make up an answer on the spot
Câu 272 (Một đáp án)
274. The correct order of the four main parts of presenting is:
Introducing, Preparing, Delivering, Concluding
*Preparing, Introducing, Delivering, Concluding
Introducing, Delivering, Concluding, Preparing
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Preparing, Delivering, Introducing, Concluding

Câu 273 (Một đáp án)
275. To have an effective presentation you should do the following except:
Your maintaining eye contact
Using gesture
*Using too many visuals
Your body position in relation to the audience
Câu 274 (Một đáp án)
276. The main body of the presentation contains:
*The detail of what was introduced in the introduction
Different parts will themselves be divided into smaller sections of information
The main parts
All of the above
Câu 275 (Một đáp án)
277. These are the advantages of a structured presentation except for:
Makes the organization of the talk clear
Helps the audience to follow
Helps you to follow the development of your talk
*Makes you nervous before presentation
Câu 276 (Một đáp án)
278. Which of the following techniques are useful in making the main body of the presentation
easily understood?
Use listing techniques
Link different parts
Use sequencing language
*All of above
Câu 277 (Một đáp án)
279. To handling interruption what should you do?
Promise to come back to a point late
Say the time is short
Rejecting a suggestion
*All of the above
Câu 278 (Một đáp án)
280. What should not be done after the meeting?
A memorandum should be sent to all participants summarizing the decisions taken.
The Chair should seek feedback on the meeting to improve future meetings
A memorandum should be sent to any interested individuals who were unable to attend.
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*Each meeting should not be viewed as a learning experience

Câu 279 (Một đáp án)
281. Which sentence might you hear at the beginning of a presentation?
Ladies and gentlemen, thank you for arriving today
Ladies and gentlemen, thank you for appearing today
*Ladies and gentlemen, thank you for coming today
Ladies and gentlemen, thank you for showing your faces today
Câu 280 (Một đáp án)
282. The……. of today’s presentation is to discuss my findings.
*Purpose
Reason
Cause
Points
Câu 281 (Một đáp án)
283. Now………………….begin by introducing myself.
I’d like
Allow me
*Let me
Presentation
Câu 282 (Một đáp án)
284. I’d be very happy to __________ you to ask questions at the end of the session.
Order
Tell
*Invite
Request
Câu 283 (Một đáp án)
285. We will produce a report…..……the meeting
End of
Ending
Finish
*Summarizing
Câu 284 (Một đáp án)
286. Can we ………..another meeting soon?
Summarizing
Change
Finish
*Arrange

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Câu 285 (Một đáp án)

287. The opening statement explains the ……….of the meeting
*Purpose
None of the above
Reasonable
Beginning
Câu 286 (Một đáp án)
288. Meeting between at least two parties that airms to reach an agreement is
Proposal
Agreement
*Negotiation
Contract
Câu 287 (Một đáp án)
289. Plan for the meeting or negotiation is
Proposal
Agreement
Contract
*Agenda
Câu 288 (Một đáp án)
290. Tim Berners-Lee invented what?
TCP
Email
The first computer virus
*The World Wide Web
Câu 289 (Một đáp án)
291. To delay decisions in a meeting you say:
Agreement
Contract
*I think we need more time to consider this
Proposal
Câu 290 (Một đáp án)
292. We look forward to hearing ……….
*from you again soon
another meeting soon
you again next week
all for today
Câu 291 (Một đáp án)

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293. Meeting should end …………..

Exactly
Another date
Another day
*On time
Câu 292 (Một đáp án)
294. We won’t pay that price …….you increase the quanlity
As if
All of the above
*Unless
If
Câu 293 (Một đáp án)
174. The chairperson for a meeting presides over the event ...
Provides everyone at the meetings with tea and biscuits
To ensure that all participants are attending the meeting
*To answer all questions in the meeting
To ensure all chairs are available for all persons
Câu 294 (Một đáp án)
175. The agenda of a meeting is controlled by
The CEO
All of the above
*The chairperson
Anyone in the meeting

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