Logbook cover page

Chinhoyi University of Technology

School of Business Sciences and Management SBSM A7 FORM

Department of Entrepreneurship and Business Management

Bachelor of Science Business Management and Entrepreneurship

Christopher Pachirera (C21144011U)

Jan 2023 – DEC 2023

LOGBOOK

Using the following headings as your guideline, prepare a log sheet of activities done every week during your industrial attachment
period. A spiral bound logbook is to be submitted together with the industrial attachment report on 30 October 2023.
Week ending January 2023
Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
13 March 2023 Introduction to People`s Choice Taken through the N/A N/A
Own Savings Bank (POSB) orientation process by
regional manager and the
branch manager where we
taught about the policies,
values, and mission of the
bank.

Taken through the

induction process by the
supervisor.

I moved around the bank,

and I was shown where
the restrooms, kitchen,
offices, banking hall and
emergency exit point was.

Student self-evaluation: I was motivated with a warm welcome as an intern where the bosses where friendly and we were able to
interact. Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

……………………..………………………………………………………….……..
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…………………………………………………… Signature…………...….…………………………………
 Company stamp
Week ending March 2023
Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
20 March 2023 Front line teller Introduced to ethix core Since it was the first day Had to write down the
banking information of training ethix and things taught on my
system which I was codes used I had a tough diary for revisits
time remembering all
supposed to use for the
what I was taught.
next nine months (was
also issued with manual
guide).

Trained by senior teller in

the duties of a teller and
responsibilities within the
banking hall.

Shown the materials

which the bank tellers use
when carrying out their
duties and these include

1 Pos (Point of sale)

machine

2 Date stamp

3 Counter keys

4 Teller card
 5 Western union security
tokens.

Shown how to operate the

Pos machine and how to
capture the transactions in
the ethix teller system that
would have been
performed by the Pos
machine.

Also shown the

transaction codes that the
teller uses when capturing
transactions in the system.

More also how to buy cash

(advance) from the
supervisor’s drawer at the
beginning of the day and
sell cash at the end of the
day.

Student self-evaluation: I was able to grasp a little of what a teller is and able to know how to enter the system without any
supervision. Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

……………………..………………………………………………….……..
………………………………………………………………………………………………………………………………………………………………………………………………………….
…………………………………………………… Signature………….….………………………………….

Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
27 March 2023 Front line teller training Training continued as I Teller training is now Since I am doing it
Week 3 over but it is hard as it alone, I have had time to
began to do the easy tasks
such as POS withdrawals, demands a prominent perform those duties
level of concentration, myself to improve.
scanning documents.
commitment, and
Processing withdrawals dedication to work.
and deposits both
Also, it was not easy to
manually and on pos master all the teller's
machine, duties.
Settling Pos machine
transactions at the end of
the day

Student self-evaluation: I was proud because I was now able to POS withdrawals with little supervision although the speed was a bit
slow. Signature…………….………………………………….
Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….
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…………………………………………………… Signature………….….………………………………….

Company stamp

Week ending April 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
3 April 2023 Teller In the counter learnt about Faced problems of my I asked for help from
Week 4 the ways of identifying profile as it was senior tellers who had
customers before assisting subjected not to open bigger profiles than
mine.
them by verifying them other rims hence, I was
using KYC features (know not able to check some
your customer) such as of the peoples KYC

National id

Valid passport

Driver's license

Client signature

Address

Client photo in the system.

Student self-evaluation: I was getting better in terms of fastness and capturing some of the transactions and it was pleasing seeing
myself getting better Signature…………….………………………………….

Industrial supervisor’s comments:

………………………………………………………………………………………………………………………………………………………...
……………………..………………………………………………………….……..………… Signature………….….………………………………

Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Teller I was given cash and Was still slow to do Practicing more on
10 April 2023 security items such as a these tasks as I was capturing and doing
Week 5
date stamp, an ink pad and making sure if I did the these tasks
fake note detector. right thing

Started working on my
own performing Pos
transactions which were
deposits and withdrawals
as well as manual deposits
and withdrawals
Student self-evaluation: As I was left Signature…………….………………………………….

Industrial supervisor’s comments:

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…………………………………………………… Signature…………...….………………………………….

Company stamp

Week ending January 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
I went to the head office Since it was first time I had more practice to
17 April 2023 Teller training on master cards on the master card training on the master card the add all the services
Week 6
process. process needs faster and to make sure
concentration on the
the master card is
Was taught on how to adding of those services
activate the master card for it to work both working perfectly.
and add on the services of locally and
the master card, internationally.

Taught how to print a If you fail to put those

name on those cards. fifteen services, the card
will not work both
internationally and
 locally.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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…………………………………………………… Signature………….….………………………………….

Company stamp

Week ending January 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Offsite teller Marketing the bank I had a tough time I had to improve my
27 April 2023 products such as mobile explaining the products communication skills so
Week 7
banking, cellphone bank as I was still new to the that I would be able to
(*223# and *222#), offsite. communicate well with
internet banking etc. our clients.

Offsite teller Card activation and cell Some of the cellphones Took their information
bank registration. As an were not registering down and entered in the
offsite teller, I was helping because of the cellphone system at the end of the
in card activation and self- numbers not registered day as we went back to
registration of cellphone in the system the headquarters
 banking thus it had its
procedure that was to be
taken manually

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

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……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Company stamp

Week ending May 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Offsite teller Card activation and Cell Faced feel challenges Reporting the issue to its
4 May 2023 bank using a POS like network problems department for a quick
Week
machine and a Veri phone and electricity as the response
for cell banks Veri phone requires
Did this for the whole electricity for it to be on
week as it was the opening
of a program of changing
cards
Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………
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……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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………………………………………………………………………………………………………………………………………………………………………………………………………….
…………………………………………………… Signature………….….………………………………….

Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Offsite enquiries I was helping with Since it was offsite Reporting the issue to
12 May 2023 enquiries of the people faced feedback the manager about the
that includes the changing problems like delay of issue so that we get
of cards deactivation of replies as the clients other services from the
those cards through the shouts for quick branches.
communication with response
merchant services that is
the command center.
 Issuing the card to an
individual making them
sign for the card.
Moved the card to the
teller for card activation
and cell bank registration.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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…………………………………………………… Signature………….….………………………………….

Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Offsite enquiries officer Issuance of new cards and No problems faced as
19 May 2023 helping the elderly with they were quick
the information on their responses from the
account balances, linking branch and the
them to USD NOSTRO command merchant
accounts. Deactivating services.
cell banks and registering
their cell banks in the
 process of changing those
cards.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Offsite enquiries officer Queue management, Faced problems on Had to save some of
26 May 2023 changing cards and queue management as them first as they were
helping tellers with clients some of the clients regarded as esteem
that need their balances to where now using power bankers.
be checked on the system. of their work statuses to
As well as helping with jump queue
the information of new
account opening to the
clients who would have
 asked for that information
and where to open them.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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Company stamp

Week ending June 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Back to offsite teller offsite Card activation and I faced a challenge as a I heard that I be taught
2 June 2023 prepaid master card prepaid Mastercard on using the activation
activation issuance. differs from debit cards of that card.
Card activation and card as this card requires it to
deposits were done. To be activated first and
activate a prepaid master then deposited after for
 card, it needs a deposit it to be active.
after pin set for it to be
activated. Five USD is to
be deposited for in the
card and the other in the
company GL account

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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…………………………………………………… Signature………….….………………………………….

Company stam

Week ending June 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
offsite teller I was doing card I faced no challenge as I
10 June 2023 activation and was improved in all my
withdrawals. weaknesses.

My duty was to make

 payments to our clients
from NSSA old people
who received their money
on every 12th of the
month.

Also, card activation to

new cards issued by the
enquiries officer.

Also did cell bank for the

cards issued and helped in
self-registration.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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Company stamp

Week ending June 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
offsite teller Card activation, POS Faced network Called the information
18 June 2023 (Point of sale) deposits problems. technology department
and cell phone banking, for the way to restore
network.
Since there is a certain
amount that needs to be
charged to the card, some
which had a negative
balance had to be
deposited a certain amount
depending on the amount
needed to be deposited.

Making cellphone banking

active using Veri-phone
POS machine.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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Company stamp
Week ending June 2023
Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
offsite enquiries officer I was able to assist in card Faced communication Tried the calling system
26 June 2023 changing for those with breakdown because of since social medias got
old cards moving from cellphone networks down so that we
mag strip to chip and pin minimize queues
cards and as the POS
machines change even in
the market.

Also giving prepaid

Mastercard's to our clients.

Assisting offsite enquires

that can be done without
the system, like checking
balance of the individuals

Also communicating with

command services for
card deregistration and
linking the card to USD
Nostro accounts so that
clients can withdraw USD
money
Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………
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……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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Company stamp

Week ending July 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
offsite enquiries officer Since it was offsite and Since we did not have
3 July 2023 Issued new cards to those communicating with systems to verify
with old and new accounts merchant services center customers, we had to
opened with no cards. on the social media check end of day after
platform, they could offsite duties are over
 I was able to do queue send wrong account and called the client if
management. number which was a anything happens
Was also able to do problem
marketing for some of the
products we have on
POSB which helped to
gain more clients,

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Company stamp

Week ending July 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Branch teller Offsite ended as the Network problems, Give the news to the IT
10 July 2023 process of changing cards mostly POS machines, department for network
ended could cause network restoration.
loss.
I was still doing card
activation and cell bank
registration, but this time I
was checking the KYC
different from offsite and
the correct account
numbers.

Making manual deposits

and manual withdrawals
using slips and banking
codes for those.

Was also able to do POS

withdrawals, POS deposits
and POS DSTV

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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Company stamp

Week ending July 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Marketing of First Mutual Life We went to the head At first it was hard for I had to improve myself
18 July 2023 office with the manager in me to talk as it was my in front of the staff and
charge of marketing first time for marketing clients for them to
products to sell our first outside the branch. understand.
mutual life to our existing
clients.

We educated the staff on

the types of plans they can
choose from, the
 contribution as well as the
cover they would get if an
accident happened, or
death occur.
The types of plans
included, basic plan,
premier, executive, elite,
and deluxe plan.
For each plan there is a
different cover and
different options for
caskets, water browsers,
tents, buses, etc.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

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……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Company stamp
Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Teller offsite at Zim post Harare We went to Harare main Sometimes the POS I had to call the branch
25 July 2023 main government pension pay post office to pay off the machines lost network manager for assistance.
Week 4
day pensioners their salaries. which was a problem
for us.
Besides paying them we
also helped them with
their balances checked
using their cell banks and
sending to the head office
merchant services card
replacement group created
for those purposes.

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

………………………………………………...……………………………………………………………………………………………..……………………………………………………………
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Company stamp

Week ending August 2023

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Since it was a new I had to talk to them so
01 August Moved to Nelson Mandela for Since there was a shortage place, I faced problem that I could fit in at
2023 card activation. of tellers in Mandela of familiarizing with work.
Week 1
branch, I was moved there others since it was a
for card activation for the new place
whole month.

I was introduced to the

team by Mandela.
Given a warm a welcome
I showed my counter and
the tasks I was supposed
to do were given to me.
Given the Pos machines
which I was supposed to
use.

Student self-evaluation: I was moved to Nelson Mandela for card activation teller because there was shortage and I faced no
problem, Signature…………….………………………………….
Industrial supervisor’s comments:
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Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Firstly, faced network Waiting for the network
8 August 2023 Was introduced to the enquiries Was helping the enquires problems to return and sending
Week 2
team at nelson Mandela branch team with some trivial them to other branches.
things like Also faced language
 bank statements barriers as some of the Calling the superiors
 cellphone banking old, aged people are not who can understand the
registration from around uses language to talk to
 confirmation different language. them.
letters for bureau-
de exchange at They also faced
home link. challenges in voice I had to raise my voice
 Account balances projection as some of so that they could hear
 New account the old, aged people are me louder.
opening. losing their hearing.
Student self-evaluation: at enquiries I faced a few problems as did some of the enquiry staff I have not done them as it was the first
time. Signature…………….………………………………….

Industrial supervisor’s comments:

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…………………………………………………… Signature…………...….………………………………….

Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
 During execution resolve encountered
problems
Teller at Nelson Mandela branch I was doing card I faced network I waited for network
15 August activation and cellphone problems on both pos restoration to resume
2023 registration. and on ethix. my work.
Week 3
I was also able to take in
deposits from our clients

As well as able to do
withdrawals from those
deposits.

Also, it was defense force

pay day I was able to
make both pos
withdrawals and manual
withdrawals using
withdrawal slips

Student self-evaluation: this line was my job description hence I faced no challenge besides networking
……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
 During execution resolve encountered
problems
Introduction to back office at I was able to learn Was slow to notice Had to adjust my time
23 August Nelson Mandela branch  tick back of cards trivial things missing and pay more attention
2023 issued previous and was slow in making to my work
Week
day those tick backs as I was
 tick back for loans still learning
 tick back for
money transfers
MTA (money
transfers)
 tick back for new
accounts.
 Tick back for
payment vouchers
 Tick back for
deposit and
withdrawal slips
I was also able to make
follow ups in things
captured wrong so the
tellers may correct their
mistakes in time before
filling in those papers.

I was also able to make

filling out accounts and
payment vouchers
according to their date
before they leave.
Student self-evaluation: a new beginning at the back office as I was doing my task although I was slow at tick back and had to require
strong concentration. Signature…………….………………………………….

Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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…………………………………………………… Signature………….….………………………………….

Company stamp

Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
 Back to teller as it was my last I was doing card Few challenges faced Waiting for network
31 August day at Nelson Mandela activation and cell bank like network problems restoration.
2023 registration. and system network
Week
We also took deposits and
did withdrawals for those
who receive their salaries
at the end of the month.

I was also able to do

enquiries in the same
week as I was able issue
bank statements and
confirmation letters for
those who want bureau-de
change at home link.
I was also able to put
names on the cards of the
clients.

Student self-evaluation: I was still facing little challenges with network, but I was able to do my tasks perfectly Signature…………….
………………………………….

Industrial supervisor’s comments:

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………………………………………………………………………………………………………………………………………………………………………………………………………….
…………………………………………………… Signature………….….………………………………….

Company stamp
Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Back to causeway as back office  Tick back of loans Since I had done this I was able to practice
8 September  Tick back of new before I had little gaining experience.
2023 accounts experience but was still
Week
 Tick back for slow on tick backs.
money transfers
{MTA}
 Tick back for
 deposits and
withdrawals
 Tick back for cards
issued
Correcting these tick
backs where they are
corrections needed
before filing.

I was paying NSSA

NSSA payday teller offsite at pensioners at Harare main
Harare main post office post office both ZWL and
USD using a POS
machine.

Student self-evaluation: I was able to move fast although there were long queues at Harare main post office

……………………………………………………………………………………………………………………………………….… Signature…………….………………………………….

Industrial supervisor’s comments:

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Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Teller at causeway branch I was still doing card Was slow for card-less I had to practice more
16 September activation and cell bank deposit as it was still for this option to
2023 new for me. improve for speed.
Week
I was also doing
withdrawals and deposits
both POS deposits and
withdrawals and manual
deposits and withdrawals

I was activating cards

using POS machines.
 I was also able to do cell
banks using a very-phone
and able register their cell
banks by using a self-
registration approach.

I was able to learn card

less deposit whereby you
use card number and
expiring date for deposits.

Student self-evaluation: I was still on my teller duties, and I was now doing better than the first days although cardless deposit was
one thing that I have not yet mastered. Signature…………….………………………………….

Industrial supervisor’s comments:

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Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
Marketing at Danhiko We were marketing the I faced communication I had to write what I
25 September company products which problems as some of the needed to say, and they
2023 were; youths are deaf and would the same.
Week
 Youth instant dumb so there was
accounts communication problem Also, with the help of
 Pensioners instant my colleague we were
accounts able to communicate as
 Savings accounts she knew how to
 Prepaid master communicate sign
cards language
We were able to sell some
of the youth instant
accounts to young people

As it was government
Payday offsite Harare Main as pensions day, I was paying I faced network With the help of
teller pensioners their money challenges at the main merchant services team,
which they received each post office as it was they changed the lines
month on the 25th of the offsite to bring up the network.
month
Student self-evaluation: I went for marketing at danhiko primary and faced few challenges as language barriers were there but still
managed to pull off … Signature…………….………………………………….

Industrial supervisor’s comments:

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Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
2 October Loans desk Introduced to loans desk Capturing the correct I had to double check
2023 by a senior loans officer details on account the accounts to correct
learnt tick-back of opening is those accounts before I
Week
start the process
disbursed loans where I recommended as some
was taught how to accounts often have
incorrect information,
perform KYC updates on for example incorrect
customers’ accounts address, incorrect RIM
updating their; class, incorrect national
identification numbers
 Phone numbers Addresses which makes it difficult
National id numbers to identify a customer.
So, these had to be
Personal details such as
corrected and
monthly income, number sometimes we did not
of dependents, marital see them.

status etc.
Sex Marital status

Employment tittle

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

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Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
10 October Teller  Buying cash from Since it was not the first Waiting for restoration
2023 the supervisor’s time, I faced only of the system after a call
drawer at the network challenges to from the IT department
Week beginning of the the system by the supervisor.
day and selling
cash to the
supervisor at the
end of the day.
 Performed POS
deposits and
withdrawals
 Also did manual
deposits and
withdrawals in the
ethix teller mode
processing system.
 I also did card
activations namely
ZANU PF cards,
youth, and
people’s choice
accounts cards as
well as our basic
debit cards.
Prepared a batch of
advice daily for
tasks executed
 during each day,
including POS
deposits and
withdrawals and
Ecocash
transactions.
 Prepared teller
journal of
accounting entries
every day.
 Processed DSTV
transactions.
I was at Harare main
paying NSSA pensioners
NSSA pay day teller at Harare their pension as always
main post office

Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………

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Industrial supervisor’s comments:
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Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
problems
18 October Loans desk officer I was slow in capturing Practicing myself to be
2023  Went back to the some of the files and as faster in terms when
Week loans department well clearing names on there is a lot of pressure,
RBZ and FCB
where I continued
to learn more
things
Was taught how to;
i) receive loan files
ii) charging application
and clearance fees in ethix
core banking system
iii) Clearing applicants on
FCB (Financial Clearing
Bureau) and RBZ
(Reserve Bank of
Zimbabwe) (Reserve Bank
of Zimbabwe) (Reserve
Bank of Zimbabwe)
(Reserve Bank of
Zimbabwe) Credit Report
Registry
Student self-evaluation: …………………………………………………………………………………………………………………………………………………………….…………
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Industrial supervisor’s comments: ……………………………………………………………………………………………………………………………………………………….

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Week Ending Duties assigned Duties initiated Encountered problems Strategies used to
During execution resolve encountered
 problems
26 to 31 Enquiries  I was taught how  Faced the I had to call for
October 2023 challenge with assistance in postillion
to confer a special
POSTILLION at network breakdown so
Week
power of attorney that they can restore the
times it falls
internet
(SPA). SPA gives which
the nominee the inconvenienced I had to ask for help to
clients at some my fellow colleagues
right to use the
point. for assisting the elderly
owner’s bank  I also faced a
account. challenge with
elderly
 On the SPA, I also
customers who
learnt how to were not able to
create it, charge it, write so ended
and create a pop-up up helping them
instead of
message that learning.
would reflect each
time you entered
that account.
 During the same
week I managed to
learn about RIM
separation. This is
a process off
separating an
 individual account
from a NSSA
account as these
two when they are
on the same RIM a
client’s bank card
cannot function on
the ZIMSWICTH
facility an at the
same time these
RIMS have
different service
fees and charges
accrued to them.
 Started emailing
ZIMSWITCH
queries to our
reconciliations
department.
 Did some follow
ups on customer
queries of failed
zip its transactions,
bank to wallet,
 ZIPIT as well as
RTGS (Real Time
Gross Settlement)
transactions
 I was introduced to
the POSTILLION
service, and I used
it to reset blocked
pin numbers on
customers’ debit
cards.
 Blocking stolen
debit cards from
being used.
 Accessing
customers account
status on those
accounts that
cannot be accessed
through the
conventional ethix
core banking
 system.
 Register customer
on Cellphone
Banking, Internet
Banking, and
linking the
accounts with
EcoCash

Student self-evaluation: I was able to get motivated because of what I was able to do though I was not better enough to do some of
the stuff, but I was able to work by myself with less supervision. Signature…………….………………………………….

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