Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work SCHEDULE - 5 CHAPTER - 1 O&M Contractor’s Scope of Work Page 405 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX 1a OBJECTIVE ‘Schedule ~ 5: Chapter-1 (O&M Contractor’s Scope of Work SCHEDULE - 5 CHAPTER - 1 O&M Contractor’s Scope of Work Introduction Schedule 5 (0&M Contractor Scope of Work) sets out the scope of work to be performed by O&M Contractor from the Commencement Date through out the Term of this O&M Contract (including the extended Term if any). O&M Contractor at all times shall work in complete coordination and collaboration with Employer and the General Consultants (GC | & GC I), in such a manner that the customers of the Chennai Metro Rail System experience a Metro Rail System that consistently achieves world class levels of safety, customer satisfaction, operational and maintenance service efficiency and effectiveness in a fully secured environment. Standard of O&M Services O&M Contractor shall provide the O&M Services in accordance with: (i) ) (iii) (iv) ™) (vi) (vii) (wil) a) b) d 4) ‘Al policies, procedures & guidelines issued from time to time by the central & state governments. The services are to be provided in consonance with vision mission, core values, policies & guidelines issued with regard to environment, energy & water conservation, waste management. all Applicable Laws and Rules, all the statutory approvals, permissions and sanctions by O&M Contractor and Employer the service performance requirements set out in this O&M Contract (Part V), so as to achieve or exceed all of the required KPI levels set out in Schedule 7 of this O&M Contract (Part V); all applicable standards and codes set out in this O&M Contract (Part V}; the Safety Manual, the Operation Manual, the Maintenance Plan and the Execution Plans prepared in accordance with O&M Contract (Part V); the conditions and operating and maintenance restrictions applicable to warranties provided under the Metro Systems Contracts; the HSQE guidelines; the insurance policies referred in the O&M Contract and Good Industry Practice, Build professional team capable of performing all the O&M deliverables in terms of this O&M Contract & in good industry practices. Create a well-defined revenue model with identifiable parameters and innovative where ever required to enhance the revenues. To ensure that Metro trains are operated & maintained at least cost without Page 406 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work compromising on safety and comfort of passengers. (ix) Train Employer's staff in critical operations area to facilitate smooth operations in the absence of O&M Contractors’ staff as these apply to the provision of the O&M Pre COD-Services and the Post COD Services. 1.2 O&M Responsil y in brief Various roles and responsibilities are detailed in different Chapters of this Schedule 5. Nonetheless, for the brevity’s sake both Pre and Post COD roles and responsibilities are described hereunder: (i) Pre-COD -Stage 1 after the receipt of Notice to Proceed, O&M Contractor shall preparation of all the Plans and Manuals and get the same approved from the Employer. O&M Contractor shall conduct for the Testing and Commissioning of all the Metro systems in close coordination with the GC and Employer, O&M Contractor shall conducting empty trial runs, preparation of all the documents for sanction of CMRS, and operation of Stage 1 once the CRS sanction is received. (ii) For all other Stages repeat of the activities in (i) above with the difference that in other Stage Plan and Manuals will be revised and updated and got approved by the Employer. While undertaking the Pre-COD Services from Stage 2 onwards in parallel O&M Contractor shall also be responsible for the Operation and Maintenance of the Stages already having achieved COD, (iii) Post COD: After achieving the COD of Stage 1 and other stages thereafter O&M Contractor shall take over the complete responsibility of Train Operation, operations and management of the Stations, OCC and Poonamallee Depot. (iv) Once the COD for all the Stages has been achieved, managing the operations of the entire Project. (v) Maintenance of all the Metro Systems from the day their maintenance becomes due. Other than the Excluded Maintenance, the responsibility of O&M Contractor to maintain the Metro Systems shall be absolute. The Metro Systems to be maintained shall include but not be limited to tracks, traction, rolling stock, M&€E, Signaling and Telecommunications, PSD and all other Metro Systems not specifically mentioned here. (vi) While the Metro Systems during DLP, AMC and CAMC are provided in the Excluded Maintenance, O&M Contractor shall critically review the terms of DLP, AMC and CAMC and all the areas of maintenance not specifically covered in the same shall be the responsibility of O&M Contractor. (vii) While civil structures (elevated, underground, stations and depots) are part of the Excluded Maintenance, the normal wear and tear and routine maintenance of the structures shall be the responsibility of O&M Contractor. (vii) Conducting Customer Satisfaction Survey as mandated in Schedule 7 of the O&M Contract. (ix) Ensuring the safety and security on the Project including the Site, Stations, Depot, Metro Rail Systems handed over to the O&M Contractor. (x) Inthe event that the operation and maintenance on the Project is affected or is likely tobe affected by a strike, siow-down or other labor disturbances in which the Contractor's Staff or the Subcontractor personnel participate, O&M Contractor shall promptly inform Employer's Representative so that Employer can use its reasonable endeavors to seek a Central Government order prohibiting such strikes, slow-down or other labor disturbances under the provisions of the Essential Services Maintenance Act, 1981. Page 407 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work 1.3 Metro Systems scope of O&M Contractor includes but is not limited to as mentioned below: S.No | Location | OEM Role of O&M Contractor (in all cases, O&M contractor will develop a Contractual | fault app in association with the OEM for the reporting of faults seen provision in the field /depot and relaying the same to the OEM for attention during DLP/CAMC period) i. [Poonamaliee | DLP for two| * During the DLP period of the Rolling Stock, the Rolling Stock Depot years OEM shall be responsible for discharge of warranty obligations (Rolling related to Rolling Stock Stock) ‘+ The O&M Contractor shall be responsible for all operations & maintenance activities related to Rolling Stock © The O&M Contractor shall also be responsible for the maintenance of assets belonging to all other systems inside the depot 2. [Other two] DLP for two] + The Rolling Stock OEM shall be responsible for the depots of | years followed maintenance of Rolling stock during the DLP and the CAMC phase 2 by 15. years period. During this period, as far as Rolling Stock is concerned, camc the O&M Contractor's responsibility shall be restricted to placement of trains for maintenance plus takeover of trains declared fit for service and overall supervision of the rolling stock maintenance activity. + Assets belonging to all other systems inside the depot shall be maintained by the O&M contractor. ‘+ O&M Contractor shall develop a system for handing over and taking over of trains along with OEM of Rolling Stock and get, the same approved by CMRL for implementation 3. [AFC 2 years DIP +] © The AFC OEM shall be responsible for the maintenance of AFC 10-year assets during the DLP and the TSS period as per the OEM Technical contract conditions. During this period, the O&M Contractor's Support and responsibility shall be to maintain the AFC drawing support spare supply from the OEM as stipulated in their contract (sss) ‘© Within the currency of this O&M contract, beyond the DLP plus CAMC period for AFC, the O&M Contractor will be responsible for all O&M activities related to the AFC system [Telecom + | 2years DLP = During the DLP period for the assets belonging to Telecom, ccrv + CCTV, baggage scanner and DFMD, the System Contractor for Baggege the Telecom System, the CCTV, the baggage scanner and the scanner + DFMD, shall be responsible for discharge of warranty DFMD obligations Page 408 of 617Chennai Metro Rail Project ~ Phase 2 Bid No. XXX Part-V ‘Schedule ~ 5: Chapter-1 (O&M Contractor’s Scope of Work © The O&M Contractor will be responsible for all O&M activities related to these assets, Platform Screen Doors 2 years DLP ‘© During the DLP period for PSDs, the System Contractor of PSDs. shall be responsible for discharge of warranty obligations ‘* The O&M Contractor shall be responsible for all O&M activities related to these assets, Radio infra 5 years CAMC including DLP ‘© During the five-year CAMC period which includes DLP, the System Contractor for the Radio Infra related assets shall be responsible for all maintenance activities related to the Radio Infra assets. During this period, the O&M Contractor will only supervise the OEM CAMC contract + After this five-year period, the O&M contractor will be responsible for O&M activities for assets of this system Power supply 2 years DLP including came ‘© In this 2 years period of CAMC that includes DLP, for the assets related to Power Supply and OHE, the system contractor for the PS & OHE contract shall be responsible for the maintenance of the assets. During this period, the O&M contractor shall only supervise the System Contract. ‘+ Beyond, the two years DLP cum CAMC period, the O&M contractor will be responsible for O&M activities of all assets belonging to this system Signalling 2 years DLP ‘© During the DLP period for the Signalling System, the system contractor for the Signalling system shall be responsible for discharge of warranty obligations © The O&M contractor shall be responsible for all O&M activities related to these assets, TVS & VAC Zyears DLP +5 years CAMC ‘During the 2 years DLP period and thereafter the 5 years CAMC period, the system contractor for the TVS and VAC system shall be responsible for maintenance of the TVS and VAC system. The O&M contractor will be responsible only for supervision of the OEM contract during this DLP + CAMC period + Within the currency of this O&M contract, beyond the DLP plus CAMC period for TVS and VAC, the O&M contractor will be responsible for all O&M activities related to the TVS and VAC system 10. Lifts 2yearsDLP+5 years CAMC ‘© During the 2 years DLP period and thereafter the 5 years CAMC. period, the system contractor for the Lifts shall be responsible for maintenance of the Lifts. The O&M contractor will be responsible only for supervision of the system contract during this DLP + CAMC period © At the end of the above period, the O&M contractor will be responsible for maintenance of Lifts iL. Escalators 2yearsDLP +5 years CAMC ‘© During the 2 years DLP period and thereafter the 5 years CAMIC period, the system contractor for Escalator shall be responsible for maintenance of Escalators. The O&M contractor will be responsible only for supervision of the system contract during this DLP + CAMC period © At the end of this period, the O&M contractor will be responsible for maintenance of Escalators Page 409 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work 12. | €&M 2 years DIP] © During the 2 years DLP period with CAMC, the system with CAMC contractor for the E&M shall be responsible for maintenance of the E&M assets. The O&M contractor will be responsible only for supervision of the system contract during this DLP with CAMC period + After this two year period, the O&M contractor will be responsible for O&M activities for assets of this system 73._| Track years DIP ‘© During the 2 years DLP period, the system contractor for track will be responsible for discharge of warranty obligations ‘+ The O&M contractor shall be responsible for all O&M activities related to track 14. | Poonamallee | 2 years DIP ‘© During the DLP period, the depot machinery vendor shall be depot responsible for discharge of warranty obligations depot © The O&M contractor shall be responsible for all operations & machinery maintenance activities related to the depot machinery 15. [Other two] 2 years DLP +] + Rolling stock contractor shall be responsible for the operation depots -|15 years and maintenance of all depot machinery supplied as part of depot cAMC the rolling stock contract, during this DLP plus CAMC period. machinery During this period the O&M contractor will play only a supervisory role. ‘+ Within the currency of the O&M contract, beyond the DLP plus CAMC period the O&M contractor will be responsible for maintenance of the depot machinery. Post completion of the DLP, AMC or CAMC duration of Metro Systems as mentioned in table above, the complete responsibility of the Metro Systems maintenance will fall to O&M Contractor. For detailed scope of work, O&M Contractor shall refer to the respective Metro System Contracts Documents provided in the Data Room. 2. PROJECT EXECUTION PLANS 2.1 O&M Contractor shall be required to prepare Final Project Execution Plans (PEPs) for the Pre-COD and the Post- COD Periods that following the PEPs (but not limited to) submitted by the Selected Bidder in its Bid, The final PEPs shall be the operating guide and the master documents that captures all the roles, responsibilities, requirements and obligations of O&M Contractor under the terms of this O&M Contract. The PEPs shall be a moving document that shall be revised, refined and updated for the duration of the Pre-COD Six Relevant Stages (Stage 1A, Stage 1B, Stage 1C, Stage 2, Stage 3, Stage 4, Stage 5 and Stage 6 or any further interim or additional Stage (s) of Phase II) (Stages) and Post-COD and it will be subject to periodic review and agreement with Employer and GCs 2.2. These PEPs must include as a minimum (2) Pre-COD Period of each Relevant Stage + Approach to mobilisation and training of O&M Contractor Personnel ‘+ Grant chart or higher level granular specific activity and timeline wise for each Page 410 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work Relevant Stage + High level and operational organisational structure for each Pre-COD Period ‘© Plans for IT and Logistics + Approach to establishing the Asset Register for the infrastructure, Metro Rail Systems, vehicles, tools and equipment supplied by Employer and by O&M. Contractor ‘+ Strategy for bringing into operations the Poonamallee Depot + Approach to due diligence during the Pre-COD Period, and approach to interfacing with Employer, the GC and Metro System Contractors and other contractor. ‘+ Process for the development, iteration, authorisation and implementation of the following plans 1) Safety Manual 2) Operations Manual 3) Maintenance Plan 4) Quality plan 5) Emergency Plans 6) Incident Management Plans 7), Disaster Management Plans 8) Waste Management Plans 9) HSQE Plans ‘* Approach for Testing and Commissioning * Approach for Trial Operations + Approach to Safety Case and O&M Contractor Consents + Approach to Energy and Water Conservation ‘+ Any other activity or plan required (b) _Post-COD Period of each Relevant Stage (O&M Contractor is expected to carry forward all elements of the PEP prepared for the Pre-COD Periods as listed above, into the respective Post-COD Period PEP. The following plans will be developed to finality and submitted for approval: + Operation Manual + Maintenance Pian + O&M Staffing Plan and Schedule ‘+ Health Safety Quality Environment (HSQE) Plans and Systems Plan + Emergency and Security Plans + Disruption Management Plan + Special Events Management Plan ‘+ Any other plan specifically advised by Employer and GCs between the Effective Date and Commencement Date 2.3 The contents of Schedule 5 (O&M Contractor Scope of Work) provide the detail that complements Page 411 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 32 al 42 43 4A 4s (O&M Contractor’s Scope of Work the Pre-COD Period and Post-COD Period Project Execution Plans (PEPs). The link between Schedule 5 (O&M Contractor Scope of Work) and the PEPs are identified within the specifics for Stage 1A, Stage 1B, Stage 1C, Stage 2, Stage 3, Stage 4, Stage 5 and Stage 6 or any further interim or additional Stage (s) of Phase II for both the Pre-COD and/or Post-COD Periods. ORGANISATION ‘The organization of this Schedule 5 (O&M Contractor Scope of Work) is such that the scope of work that O&M Contractor is expected to undertake is aligned with, in the first instance, the Pre-COD Period and in the second in the Post-COD Period of all the relevant Stages identified now or added later. Where the scope of work is common to different Stages, this is identified within the preamble to the Pre-COD Period of each Relevant Stage. Any variation to the common approach is identified within the specifics different Stages either for Pre-COD or Post-COD Periods. IMPORTANT CONSIDERATIONS All documents and reports prepared by O&M Contractor must be submitted to Employer for approval in the English language, and in accordance with Clause 19.1. Employer reserves the right to reject any document or report submitted by O&M Contractor. Employer also reserves the right to reject any alternative arrangements to any standards and technical requirements proposed by O&M Contractor at its own discretion. Employer will provide a space 3000 sq. ft fit to work at no cost to O&M Contractor to assist in the coordination and delivery of the Pre-COD Periods and the Post-COD Periods. Upkeep, extra fitment required including work systems required if any and maintaining the space will be the responsibility of O&M Contractor at his cost. 0&M Contractor will maintain 2 separate inventory of materials and resources it has procured and maintained in association with the one provided by Employer such as computer workstations, laptops, and communication devices. Employer shall not unnecessarily interfere with the internal working of O&M Contractor but shall be entitled at all times though not obligated to audit the inventory at its discretion. ‘The cost of water charges, telecommunication, and electricity and payment of other charges for the office space during the O&M Contract will be the responsibility of O&M Contractor. CONSENTS A list of O&M Contractor Consents is outlined below. Wherever, obtaining a Consent is the responsibility of O&M Contractor, feasibly Employer shall provide assistance to O&M Contractor. In the case of required Employer's Consents, O&M Contractor shall have the secondary responsibility to assist Employer This list of O&M Contractor Consents is only an indicative list of O&M Contractor Consents required to be obtained by O&M Contractor in its name for the performance of O&M Contractor's obligations under this O&M Contract. O&M Contractor is required to conduct its own due diligence regarding O&M Contractor Consents that it is required to obtain in accordance with Applicable Laws and Rules and to obtain such O&M Contractor Consents. Page 412 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work Consent to Operate from the Tamil Nadu Pollution Control Board Registration as ‘Principal Employer under the Contract Labour Act] 1970 and other applicable Labour laws ‘GST and other tax registrations in accordance with Applicable Law Employee State Insurance and Pension Fund registrations in] accordance with Applicable Law ‘Speed Certificate & oscillation field trials under The Metro Railway(O&M) Act, 2002 and The Act to amend The Indian Tramways| Act, 1948 (After CMRS Inspection) Safety Certificate from CMRS under The Metro Rallway(O&M) Act, 2002 ‘Annual inspection by EIG under The Electricity Act, 2003 and The Indian] Electricity Rules, 1956 Jcense to work lift by Inspector of Lifts NOC by Chief Fire Officer under Tamil Nadu Fire Services Act 1985(Act no. Mo of 1985) Registration and Grant of license by Chief Inspector of Factories under Thel Factories Act, 1948 and Tamil Nadu Factories Rules, 1950 ‘Annual inspection of depot/workshops by Factory Inspector under The| Factories Act, 1948 and Tamil Nadu Factories Rules, 1950 Registration required under The Tamil Nadu Shops and Establishments| Act, 1947(Act No. 036 of 1947) Registration required under The Employees State Insurance Act, 1948 Registration required under The Contract Labour (Regulation and Abolition) Act, 1970 Registration required under The Employees’ Provident Funds and Miscellaneous Provisions Act, 1952 O&M Contractor shall comply with all Employer Consents and O&M Contractor Consents. Further, O&M Contractor shall obtain all necessary renewals of Employer Consents accordance with Clause 11.4(b). 6. COMMON AND SPECIFIC ACTIVITIES ‘table of common and specific activities to be undertaken by O&M Contractor is provided below. ‘Acommon activity is one that is required to be undertaken once for all the eight Stages and Phase of the Metro Rail System. A specific activity is one that is associated with a single Relevant Stage, process or document. While all the plans and manuals shall be made in the first instance in the Pre-COD Period by O&M Contractor and approved by Employer in all subsequent seven stages, the same will be updated Page 413 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXX ‘Schedule - 5: Chapter-1 (O&M Contractor’s Scope of Work by O&M Contractor and reapproved by Employer ‘COMMON ACTIVITIES Comprehensive HSQE document and Guidelines Health Management Document and Processes ‘Safety Document and Processes Quality Management Document and Processes Environmental Management Document and Processes Management of Depot Control Centre(DCC) Specific Energy Consumption Study ‘COMMON PLANS AND MANUALS ‘Safety Manual ‘Safety Plan Audit Arrangements Safety Management System Computer System Architecture for Safety Records ‘Operation Manual and Maintenance Plan Policy Statement Revenue Protection Plan ‘Accident, Incident and Near Miss Management Plan Disruption Management Plan Disaster Management Plan ‘Any Operational Plan missed and not mentioned here Organisational Arrangements Initial and Ongoing Competency Training Competency Management Arrangements Document Control Computer System Architecture for Operations and Maintenance Records Interface Management ‘SERVICE PERFORMANCE REQUIREMENTS COMMON ACTIVITIES Rolling Stock Cleaning Page 414 of 617Chennai Metro Rail Project ~ Phase 2 Part-V Bid No. XXXX ‘Schedule ~ 5: Chapter-1 O&M Contractor's Scope of Work Stations & Depot cleaning Land maintenance Graffiti/defacement reporting and removal Effects of Single Depot Policy Journey Times (O&M Contractor Subcontractors PRE- {OD PERIOD SPECIFIC ELEMENTS ‘Operational Plan Timetable Operational Documentation Standard Regulations [Management of the Operational Control Centre (OCC), ‘Management of Train Movements. Management arrangements at stations Management of incidents and Accidents Disaster Management Manual Business Continuity Plan Maintenance Process Maintenance Philosophy and Outputs Maintenance Plan ‘Supply Chain and Strategic Spares Supporting Technical Equipment Maintenance Instructions and Manuals Infrastructure Maintenance Depots and Other Maintenance| Locations Computer Architecture for Maintenance Activities Page 415 of 617