What is a Five Star Hotel

A 5 star hotel is a hotel that provides a luxurious experience and high-end accommodations.
Five-star hotels are known to be some of the most glamorous hospitality locations in the
world due to the level of service they provide. Some of the services guests may find at a 5
star hotel include a personal butler, doorman, designated concierge, around-the-clock room
service, valet parking, spas with trained masseuses, gyms with personal trainers, live
entertainment, and even child care.

Guests can choose from an assortment of heated pools and hot tubs, saunas and steam
rooms, dance halls, golf courses, and game rooms for their entertainment. These locations
may also feature various on-site gourmet restaurant and bar options with top-rated chefs.
Five-star hotels boast their attention to detail, catering the experience to each guest, whether
that be with personalized menus or by accommodating special room requests.

Five-star hotels are usually architecturally beautiful and located in state-of-the-art facilities.
The hotel building and rooms typically have a theme and lean heavily into a particular
architectural style, with extravagant lobbies and rooms crafted by interior designers. Each
room is spacious, potentially featuring a separate living room, patio, kitchen, and minibar.
Guests may have a personal jacuzzi tub, designer bathrobes, and high-end toiletries in their
rooms as well. With a five-star hotel, guests are pampered during their stay, with their needs
and desires are taken care of.

General Facilities For 5 Star Hotel:

 Full-time operation 7 days a week in season.

 Establishment to have all necessary trading licenses.
 Establishment to have public liability insurance.
 24 hr. lifts for buildings higher than ground plus two floors.
 Bedrooms, Bathroom, Public areas and kitchen fully serviced daily.
 All floor surfaces clean and in good shape.
 Floors can be of any surface or materials.
 Power backup or Diesel Generator – DG sets.

Guest Facilities for 5 Star Classification.

 Provision of a wheelchair for the differently-abled guest.

 Valet (parking) services to be available.
 Dry- cleaning/laundry.
 Tea / Coffee making facility in the room.
 Iron and Iron Board facility.
 Paid transportation on call.
 Shoe cleaning, shoehorn & slippers.
 Ice (from drinking water) on demand.
 Acceptance of common credit cards and facility/infrastructure for
accepting/ making payments by digital transactions.
 Assistance with luggage on request.
 A public telephone on-premises.
 Unit charges made known to the guest.
 Wake-up call service on request (Both Automated and Manual by the
Operators.)
 Messages for guests to be recorded and delivered.
 Name Address and telephone numbers of doctors with the front desk
(Doctor on Call services)
 Stamps and mailing facilities.
 Newspapers.
 Access to travel desk facilities.
 Left luggage facilities.
 Provision for emergency supplies like medicines, toiletries, first aid kit.
  Health – Fitness facilities.
 SPA and Massage.
 Beauty Salon and Barber’s Shop.
 Florist.
 Utility shop/kiosk.
 Money changing facilities.
 Telephone facility within arm’s reach of the toilet seat.
 Provide at least two multi-purpose sockets.
 A telephone for incoming & outgoing calls in the room.
 PC / Business centre available for guest use with internet access.
 Wireless internet access in the guest room and public areas.
 In-room Internet Connection/Data Port.
 In-room entertainment system like pay-tv, online streaming etc.
 E-mail service.
 Fax, photocopy and printing Services.
 Swimming Pool.
 Parking Facilities.
 Conference Facilities

Guest Room Facilities For 5 Star Hotel

 Minimum 10 lettable rooms, all rooms with outside windows / Ventilation.

 Minimum size of bedroom excluding bathroom is 200 sq. ft
 Air-conditioning should be done on 100% of Rooms
 A clean change of bed and bath linen daily & between check-in.
 Minimum bed width for a single 90 cm and double 180 cm.
 Mattress minimum 10 cm thickness.
 Minimum bedding 2 sheets, pillow & case, blanket, mattress
protector/bed cover.
 Suite room – 2% of room block with a minimum of 1 suite room.
 5 Star deluxe hotels shall provide a hairdryer facility in the room on a
complimentary basis.
 In-Room Safe should be provided in a room.
 Minibar / Fridge – the items kept in minibar should conform to local laws.
 Drinking water minimum one tumbler per guest with Glass.
 All category hotels to provide two sealed bottles of branded bottled water
of a minimum 500 ml. per person per day on a complimentary basis.
 Clean and good quality linen should be provided to the guest.
 Shelves /drawer space for 5 start hotel.
 Wardrobe with a minimum of 4 clothes hangers per bedding.
 Sufficient lighting, 1 per bed
 A 5amp earthed socket power near bedside and USB charger.
 A bedside table and drawer.
 TV – cable or satellite channels if available.
 A writing table or surface with sufficient lighting.
 A wastepaper basket in the room.
 Opaque curtains or screening at all windows.
 A mirror at least half-length (3”).
 A stationary folder and containing stationery.
 A ‘do not disturb’ notice.
 A clean my room notice.
 Night spread/bedcover.
 Energy-saving lighting.
 Linen Room or Wardrobe well ventilated.
 Telephone with direct dialling and intercom.
Required Bathroom Facilities For 5 Star Hotel

 All rooms should be with attached bathrooms.

 Minimum size of bathroom in square feet is 45 SQF.
 Minimum of 1 Bath Towel and 1 Hand towel to be provided per guest.
 Bath Mat to be provided.
 New guest toiletries to be provided with a minimum of 1 new soap per
guest
 Bottled toiletry products to be provided.
 Clothes hooks in each bath/shower room.
 A sanitary bin with cover to be provided.
 Each western WC toilet to have a seat with lid and toilet paper.
 5 Star hotels shall provide water sprays or bidets or washlets or other
modern water-based post-toilet-paper hygiene facilities.
 Floors and walls to have non-porous surfaces.
 Hot and cold running water available 24 hours.
 Shower cabin or shower cubical or Bathtubs with shower curtains.
 Water-saving taps and showers to be installed.
 Energy-saving lighting to be installed in the bathroom.

Public Area Facilities For 5 Star Hotel

 24X7 Reception facility.

 Valet (Parking) services to be available.
 Availability of Room, F & B and other packages/tariff.
 Heating and cooling to be provided in public areas.
 Lounge or seating area in the lobby
 Public restrooms for ladies and gents with soap and clean towels.
 Washbasin with running hot and cold water, a mirror, a sanitary bin with
a lid in unisex & ladies toilet.

3 Famous 5-Star Hotels

1. The Plaza, New York City, NY, USA
The Plaza is a landmark of New York City. For over a century, it’s been a
byword for luxury. Its long and storied history includes highlights such as
Truman Capote’s Black and White Ball, and it’s been a haven for many
famous names over the years. The NY City Landmarks Commission
designated the Plaza as an official landmark in 1969 — the sole hotel to
receive this designation. The lobby’s Champagne Bar offers fine French
bubbly to guests and visitors, while the Rose Club is famous for its
splendid décor and ambiance

Shangri-La, Sydney, Australia

The Shangri-La is in the Rocks district, a historic section of Sydney. As well
as unforgettable views across Sydney Harbour. The hotel offers drinks and
light snacks in the Lobby Lounge, with more substantial gourmet fare in
the Café Mix and the award-winning Altitude Restaurant. The hotel’s CHI
spa boasts private spa suites and offers a range of wellness treatments,
drawing on Chinese and Himalayan traditions. For guests planning events
at the hotel, there’s even an on-site staging company to ensure that every
event is as memorable as it is unique.

Capella Ubud, Bali, Indonesia

Capella Ubud gives a new meaning to the term “glamping”. It combines all
the joy of getting close to nature with a 5-star hotel experience. Capella
Ubud is situated in Keliki, an artist village on the sacred Wos River. It’s
close to Ubud’s rice paddies and spectacular rainforest. The
accommodation consists of sumptuous one-bedroom tented dwellings and
a lodge with two bedrooms. The dining is superb, with three restaurants
(Api Jiwa, Mads Lange, and the Camp Fire). There are also in-retreat dining
and bespoke private dining options. Guests can enjoy a true jungle
experience while basking in 5-star luxury.

What is a hotel?
A hotel is an establishment that provides paid accommodation, generally
for a short duration of stay. Hotels often provide a number of additional
guest services, such as restaurants, bars, swimming pools, healthcare, retail
shops; business facilities like conference halls, banquet halls, boardrooms; and
space for private parties like birthdays, marriages, kitty parties, etc.
A hotel is defined by the British Law as a ‘place where bonafide travelers
can receive food or shelter, provided he/she is in a position to pay for it
and is in a fit condition to be received‘. Hence, a hotel must provide food
(and beverage) and lodging to a traveler on payment, but the hotel has the
right to refuse if the traveler is not presentable (either drunk, or disorderly, or
unkempt) or is not in a position to pay for the services.
Alternatively, a hotel may be defined as ‘an establishment whose primary
business is to provide lodging facilities to a genuine traveler along with
food, beverage, and sometimes recreational facilities too on the
chargeable basis‘. Though there are other establishments such as hospitals,
college hostels, prisons, and sanatoriums, which offer accommodation, they do
not qualify as hotels, since they do not cater to the specific needs of the
traveler.