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Lean for the
Process Industries
Dealing with Complexity
Lean for the
Process Industries
Dealing with Complexity
PETER L. KING
Productivity Press
Taylor & Francis Group
270 Madison Avenue
New York, NY 10016
This book contains information obtained from authentic and highly regarded sources. Reasonable efforts
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Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are
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King, Peter L.
Lean for the process industries : dealing with complexity / Peter L. King.
p. cm.
Includes bibliographical references and index.
ISBN 978‑1‑4200‑7851‑0
1. Manufacturing processes. 2. Process control. I. Title.
TS183.K56 2009
658.5‑‑dc22 2008051281
v
vi • Contents
PART III
Lean Tools Needing Little Modification
PART I V
Lean Tools Needing a Different Approach
PART V Appendices
Appendix A: Determination of Appropriate Raw
Material Inventory............................................................................... 307
Appendix B: References........................................................................311
Index..................................................................................................... 313
About the Author................................................................................. 333
Acknowledgments
This book is the product of almost twenty years of on-the-job research,
experimentation, and developing an understanding of how lean principles
can be successfully applied to industries outside the traditional lean strike
zone in metal working, parts production, and assembly. Many of the people
who guided me, mentored me, and shared in the journey toward under-
standing of lean applicability to our processes are individually recognized
below; to all of them, I offer my heartfelt thanks. It has been a great ride so
far, and as I embark on a new path to apply my skills, I am extremely grate-
ful to the people who have enabled me to arrive at this point in my career.
I have wanted for several years to document, in some formal fashion, all
that I have learned and am continuing to learn as I apply these concepts
to an ever-increasing variety of manufacturing problems, but my day job
always got in my way. Now that I have a greater degree of control of how I
choose to spend my time, it has become a much higher priority in my life.
And as I began to capture my experiences on paper, I became even more
aware that I was describing the collective efforts of many, many colleagues,
co-workers, and clients. If I were to list them all, it might approach the size
of the Newark phone directory (probably not, but it feels that way; I am
indebted to so many people), so I’ll have to restrict myself to a partial list.
xv
xvi • Acknowledgments
Others have concluded that while there may be tremendous benefit in lean
application, it just doesn’t fit. In other words, their processes are just too
different from traditional parts manufacture and assembly, thus making
lean irrelevant to process plants. The processes are indeed very different,
with different flow dynamics and behavior, so lean must be viewed from
a somewhat different perspective, and tools and techniques adapted, in
order to be properly applied to process plants.
Thankfully, a few companies in the process industries, including my
former employer, have been successfully applying lean tools to their pro-
cesses for almost twenty years (even before the term “lean production” was
coined!) and have developed a track record of effective, practical, sustain-
able lean improvement.
Hence the need for and the purpose of this book: to document and
explain the approaches and techniques that we have developed to facilitate
lean applications in the process industries.
both high volumes and high variety. A synthetic fiber plant, for example, may
produce 300 million pounds of fiber each year, in several hundred individual
end items or SKUs. And, in addition to high volume and high variety, process
industries now have to deal with a third V: high demand variability.
The chapters in this part describe the techniques that have been developed
to apply lean tools in a way that effectively deals with all of this complexity.
MAtHEmAtICAL DEtAIL
Recognizing that you might be an industrial engineer or manufactur-
ing engineer, I felt that the book should include enough of the specific
xxii • Introduction
calculation methods to provide you the tools needed to apply the concepts
described. On the other hand, you may just want to understand the con-
cepts at a general level, so the intent has been to describe concepts in a way
that they can be understood without digging into the specific equations. I
hope this balance has been achieved.
If the solutions and practices described in this book seem complex, rest
assured that they are, in fact, relatively simple and straightforward. It is
the processes to which they are being applied that introduce or raise the
level of complexity. The reality is that in applying even simple, straightfor-
ward tools to complex processes, the solutions appear complex; in reality,
they are simple if applied using a disciplined, step-by-step methodology as
described in this book. In short, the lean concepts explained here provide
a practical way to deal with complexity.
RELAtED TOpICS
Three additional topics (supply chain mapping, Six Sigma, and enterprise
resource planning) are closely related to the material I present in this
book, and are important to lean implementation. Because this book dis-
cusses the areas in which lean must be approached differently in the pro-
cess industries, however, and these additional topics transcend the kind
of industry to which they applied, I felt they were beyond the scope of my
book, except for a brief overview here.
Six Sigma
There has been a proliferation of books, articles, and presentations on
the combination of lean and Six Sigma, tagged with names like Lean
Sigma and Lean Six Sigma. This book does not go into a great deal of
detail on Six Sigma; suffice it to say that many of the examples described
were implemented under DMAIC. You may have already discovered that
projects executed using the DMAIC framework are better defined, better
executed, and far more sustainable than those not following such a disci-
plined approach. So if an operation has a Six Sigma focus, all major lean
work should be executed as Six Sigma projects, or at least guided by the
DMAIC framework. VSMs can be developed as part of a baseline project.
Kaizen events are more effectively done if they are Green Belt projects.
There is an impression that Six Sigma will encumber, drag down, or
lengthen a program. This is not true if done with common sense. You
shouldn’t shoot for three decimal place accuracy in all of your data; instead,
accept what you can gather in a timely manner. Be selective about the
use of the seventeen deliverables, but eliminate any of them by conscious
choice, not by neglect. If done appropriately (that is, with a strong dose of
common sense) the DMAIC framework can bring a beneficial degree of
structure to lean projects without being overburdening, without adding
waste. Anything in life can be done well, and anything can be done poorly.
Six Sigma is no exception, and when done well can be an enabler to lean.
Along in the late nineties a keen interest in bicycle racing led to the
introduction of what is known as the motor-paced tandem. This
consisted of a regulation tandem bicycle on which was mounted a
gasoline motor geared up to the rear wheel with a chain drive. The
tandem rider on the forward seat did the steering and the foot
pedaling, and the rear rider operated the motor. It is believed that
the first of these tandems came over here from France.
By 1898 the popularity of the motor-paced racing bicycle became so
great that attention was soon directed toward their manufacture.
Chief among the bicycle manufacturers who took up the making of
the motor-paced tandem was Oscar Hedstrom, a racer with many
notable victories to his credit. He believed that he could make a
motor tandem which would prove far superior to any other American
machine made, if not better even than any foreign machine.
Clocks and watches are often called “timekeepers,” but they do not
keep time. Nothing can keep it. It is constantly flying along, and
carrying us with it, and we cannot stop it. What we call “time
keepers” are really time measures, and are made to tell us how
rapidly time moves, so that we may regulate our movements and
occupations to conform to its flight.
Of course, you understand that measurement of anything is the
comparing of it with some established standard. So that if you want
to measure the length of anything you use a rule or a yard stick, or
some other scale which is graduated into fractions of the whole
standard measure. Do you know that the United States government
has in a secure, fireproof vault, in one of the government buildings in
Washington, a metal bar which is the authorized standard “yard” of
this nation? It is a very carefully made copy of the standard yard of
Great Britain. I believe that each one of the United States has also a
standard which must agree in length with the government, or
national standard. The same thing is true concerning standards of
capacity, and standards of weight. But no vault can contain the
authorized standard of time. Yet there is such a standard. And it is as
accessible to one country as to another, and it is a standard which
does not change. But, because all other time measures are more or
less imperfect, our government tries to compare its standard clock
with the ultimate standard every day.
The first mention of time which we have is found in the Book of
Genesis, where it is written “and the evening and the morning were
the first day.” That statement gives a “measure” which was sufficient
for the purpose intended, but there is nothing very accurate in it. If it
had said “the darkness and the light” were the first day, it would
have been just as accurate. The people who lived in those far-off
days had no special occasion to know or to care what time it was. We
may suppose that they were hungry when they waked at sunrise,
and if they had no food “left over” from the previous day’s supply
they would have to hustle and find some, and if possible secure a
little surplus beyond that day’s needs, and so they would work, or
hunt, until the “evening” came and the sun disappeared. When a
man was tired, and the sun was hot, he sat down under a tree for
shelter and rest. As he sat under the tree and looked about him he
could not fail to notice that upon the ground was a shadow of the
tree under which he sat. And as he was tired and warm he lay down
and fell asleep, and when he woke, he again saw the shadow, but in
another place. He noticed that the same thing occurred every day. He
saw also that in the morning the shadow was stretched out in one
direction, and that in the evening it lay in exactly the opposite
direction, and that every day it moved very nearly the same, so he
put a mark on the ground about where the shadow first appeared,
and another mark at the place where it disappeared. Then one day
he stuck his staff in the ground about half-way between the places of
the morning and the evening shadows, which served as a noon mark.
As the staff cast a shadow as readily as did the tree, the man found
that it was really a better index of time than was the tree shadow, for
it was much smaller and more clearly defined, and so he put up a
straight stick in the ground near the hut in which he lived, and as the
ground was level and smooth he drove a lot of little stakes along the
daily path of the shadow, and in that way divided the day into a
number of small parts. That was a crude “sun dial.” (The Bible tells of
the sun dial in the thirty-eighth chapter of Isaiah.) But there was
nothing very accurate in the sun dial. Several hundred years later the
days were divided into sections which were called “hours,” such as
the “sixth hour” (noon), the “ninth hour” (three o’clock), the
“eleventh hour” (five o’clock), etc. There was, however, nothing very
accurate in those expressions, which simply indicate that there were
recognized divisions of time, but with no suggestions as to the means
used to determine their limits or boundaries. It is recorded of Alfred
the Great, who lived in the ninth century, A. D., that he was very
methodical in his employment of time, and in order to insure a
careful attention to his religious duties as well as his kingly duties, he
divided the day into three parts, giving one part to religious duties,
one to the affairs of his kingdom, and the remainder to bodily rest.
To secure an equal division of the day he procured a definite quantity
of wax which he had made into six candles, of twelve inches in
length, and all of uniform weight, for he found that each inch in
length of candle would burn for twenty minutes—one candle for each
four hours. This was an approach toward accuracy and it was
effective for night use as well as for the daytime.
[62]
[67]
Balance Cock and Patent Micrometric Regulator; also Balance Wheel
and Hair Spring, Showing Patent Hair Spring Stud
A Device for the Governing ofSpeed is the One Thing on Which Accurate Time
Measuring Depends
Now that we have given the names of each of the different parts
which compose the escapement, let us see how they perform their
important work of governing the speed of the little machine for
measuring time. In the escape wheel, the left arm of the pallet rests
on the inclined top of one of the wheel teeth. This is the position of
rest. If we wind up the mainspring of the watch it will immediately
cause the main wheel to turn, and, of course, that will turn the next
wheel, and so on to the escape wheel. When that wheel turns to the
right, as it must, it will force back the arm of the pallet which swings
on its arbor. In swinging out in this way it must also swing in the
other pallet arm, and that movement will bring it directly in front of
another wheel tooth, so that the wheel can turn no further. It is
locked and will remain so until something withdraws it. When the
pallet was swung so as to cause this locking, the fork was also
moved, and as it enclosed the roller pin, that too was moved and
carried with it the roller and the balance wheel, and in so doing it
deflected the hair spring from its condition of rest. And as the spring
tried to get back to its place of rest it carried back the balance also.
In going back, the balance acquired a little momentum, and so could
not stop when it reached its former position, but went a little further,
and, of course, the roller and its pin also went along in company, the
pin carrying the fork and the pallet swinging in the other direction,
which unlocked the escape wheel tooth. Its inclined top gave the
pallet a little “push” so that the first pallet was locked, forcing the
fork and roller, and the balance and hair spring, to move in the
opposite direction. And so the alternate actions proceed, and the
balance wheel travels further each time, until it reaches the greatest
amount which the force of the mainspring can give. But before this
extreme is reached, the momentum of the revolving balance carries
the roller pin entirely out of the fork. As the fork is allowed to move
only just far enough to allow the pin to pass out, it simply waits until
the fork returns and enters its place, only to escape again on the
other side. And so the motions continue to the number of 18,000
times per hour. If that number can be exactly maintained, the watch
will measure time perfectly. But if it should fall short of that exact
number only once each hour, it would result in a loss of 4.8 seconds
each day, or 2.4 minutes in one month. A watch as bad as that would
not be allowed on a railroad.
Accurate Measurements are Essential to Correct Time Keeping
170 Parts Compose a 16 Size Watch Movement. (A Little More than 1⁄2
Actual Size)
A watch balance is made with a rim of brass encircling and firmly
united to the rim of steel. In order to permit heat to have the desired
effect upon this balance, the rim is completely severed at points near
each of the arms of the wheel. If we apply heat to this balance the
greater expansion of the brass portion of its rim would cause the free
ends to curl inward.
In order to obtain exactly 18,000 vibrations of the balance in an hour,
it will be seen that the weight of the wheel and the strength of the
hair spring must be perfectly adapted each to the other. The shorter
the spring is made the more rigid it becomes, and so the regulator is
made a part of the watch, but its action must be very limited or its
effect on the spring will introduce other serious disturbances. The
practical method of securing the proper and ready adaptation of
balances to springs is to place in the rims of the balance a number of
small screws having relatively heavy heads. Suppose now that we
have a balance fitted with screws of the number and weight to
exactly adapt it to a spring, so that at a normal temperature of, say,
70 degrees, it would vibrate exactly 18,000 times per hour. When we
place the watch in an oven the heat of which is 95 degrees, we
might find that it had lost seven seconds. That would show that the
wheel was too large when at 95 degrees, although just right at 70
degrees. Really, that is a very serious matter—it would lose at the
rate of 24⁄5 minutes in a day. But after all it need not be so very
serious, because if we change the location of one screw on each half
of the balance so as to place it nearer the free end of the rim when
the heat curls the rim inward, it will carry a larger proportion of the
weight than if the screws had not been moved. It may require
repeated trials to determine the required position of the rim screws,
and both skill and good judgment are essential. It will be readily
understood that numerous manipulations of this kind constitute no
small items in the cost of producing high-grade watches.
Large quantities of the cheaper class of watches are now made by
machinery in the United States, Switzerland, France, Germany and
England. They are generally produced on the interchangeable
system, that is, if any part of a watch has become unfit for service, it
can be cheaply replaced by an exact duplicate, the labor of the watch
repairer thus becoming easy and expeditious.
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