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The document discusses the importance of good customer service in enhancing customer satisfaction and driving business success. Key skills for effective customer service include communication, empathy, active listening, problem-solving, and professionalism. It emphasizes that happy customers lead to loyalty, positive reviews, and ultimately, business growth.

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athumankasele9
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13 views

GROUP NO 1

The document discusses the importance of good customer service in enhancing customer satisfaction and driving business success. Key skills for effective customer service include communication, empathy, active listening, problem-solving, and professionalism. It emphasizes that happy customers lead to loyalty, positive reviews, and ultimately, business growth.

Uploaded by

athumankasele9
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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GROUP NO:01

GROUP MEMBERS
1. SHEKHA SAID
2. SETH EMMANUEL
3. JOSEPH KUBILU
4. ATHUMAN HARUNA
5. EMMANUEL SHADRACK
TITLE: HOW GOOD CUSTOMER
SERVICE HELPS CUSTOMERS &
BUSINESSES
Introduction
•Good customer service makes people happy and helps businesses grow.
•Businesses with great service get more loyal customers and better profits.
•A happy customer will tell others and bring in new business.
Key Customer Service Skills
1. Communication – Speak clearly and politely to build trust.
2. Empathy – Understand customers’ feelings and needs.
3. Active Listening – Pay full attention to customers to solve
problems better.
4. Problem-Solving – Quickly find solutions to keep customers
satisfied.
5. Patience & Professionalism – Handle tough situations calmly and
respectfully.
Impact on User Satisfaction
•Customers feel valued and respected.
•Happy customers come back and support the business.
•Quick problem-solving reduces complaints.
•Good service leads to great reviews and recommendations.
Impact on Business Success
•Loyal customers help businesses grow.
•A strong reputation attracts more customers.
•Good service makes customers trust the brand.
•Businesses with great service stand out from competitors.
Real-Life Examples
•Success Story: A business grew because of excellent customer service.
•Failure Story: A company lost customers due to poor service.
•Fact: "86% of customers pay more for better service."
Best Practices for Strong Customer Service
•Train employees to communicate well and be helpful.
•Use technology like chatbots and customer systems.
•Listen to feedback and improve service.
•Treat every customer as important and special.
Conclusion
•Good customer service = happy customers = successful business.
•Businesses should always focus on great service to grow.
•A customer-friendly approach leads to long-term success.
reference
Books
1.Cockerell, L. (2013). The Customer Rules: The 39 Essential Rules for Delivering
Sensational Service. Crown Business.
1. Discusses practical strategies for outstanding customer service.
2. Relevant pages: 5-20 (Customer Experience Basics), 90-105 (Business
Impact)
2.Blanchard, K., & Bowles, S. (1993). Raving Fans: A Revolutionary Approach to
Customer Service. William Morrow.
1. Focuses on creating loyal customers through exceptional service.
2. Relevant pages: 30-45 (Customer Satisfaction Strategies), 85-100 (Case
Studies of Business Success)

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