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C1-WRITING TEST 17

The document outlines a formal letter of complaint to a restaurant manager regarding poor service experienced during a visit. It details issues such as long wait times, unprofessional staff conduct, and substandard food quality, while also suggesting improvements like staff training and better hygiene standards. The letter concludes with a request for compensation and a willingness to discuss the matter further.

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Tran Tien Dien
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6 views1 page

C1-WRITING TEST 17

The document outlines a formal letter of complaint to a restaurant manager regarding poor service experienced during a visit. It details issues such as long wait times, unprofessional staff conduct, and substandard food quality, while also suggesting improvements like staff training and better hygiene standards. The letter concludes with a request for compensation and a willingness to discuss the matter further.

Uploaded by

Tran Tien Dien
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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3.

Letter Prompt
🔹 You recently visited a restaurant where the service did not meet your expectations. Write a
formal letter of complaint to the manager, explaining the issues you faced and suggesting
possible improvements.

Collocations & Meanings

 poor customer service – dịch vụ khách hàng kém


 long waiting times – thời gian chờ đợi dài
 unprofessional staff conduct – thái độ nhân viên thiếu chuyên nghiệp
 substandard food quality – chất lượng món ăn dưới tiêu chuẩn
 overpriced menu items – thực đơn giá quá cao
 lack of hygiene standards – thiếu tiêu chuẩn vệ sinh
 disappointing dining experience – trải nghiệm ăn uống đáng thất vọng
 seek compensation – yêu cầu bồi thường
 prompt resolution of the issue – giải quyết vấn đề nhanh chóng
 maintain a high level of customer satisfaction – duy trì mức độ hài lòng của khách
hàng cao

Plot & Structure

🔹 Opening Paragraph (Reason for Writing)

 Introduce yourself and mention the date/time of the visit.


 State that you were disappointed with the overall dining experience.

🔹 Body Paragraph 1 – Issues Faced

 Poor customer service (e.g., long waiting times despite a half-empty restaurant).
 Unprofessional staff conduct (e.g., waiter forgot the order twice and was rude when
asked about it).
 Substandard food quality (e.g., cold dishes, overcooked steak, hair found in soup).

🔹 Body Paragraph 2 – Suggestions for Improvement

 Staff training programs to improve customer service.


 Implement better hygiene standards to maintain food quality.
 Compensation request: A refund, a discount, or a voucher for a future visit.

🔹 Closing Paragraph

 Politely express your hope that the issue will be resolved.


 Mention that you are willing to discuss the matter further if needed.
 End with a formal closing (e.g., Yours sincerely, [Your Name]).

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