EasyKey

3000 series

Smart Video Door

Lock

DDL303-VP-5HW

User
manual
Register your produc t and get
support at
ww w.philips.com/support
Contents
1. Important Information 02 6. Other features 19
Safety One-click mute
Caution Restore to default settings
Disposal of used products and Doorbell
batteries Display

2. Installation 03 7. Indicators 21
Packing list Door lock status indicator
Exploded views Mute indicator
Pre-install instruction System lock-up indicator
Installation steps

3. Get to know the 09 8. Troubleshooting 22

product
Alert types & methods
How to apply an external power
Outside escutcheon
supply
Inside escutcheon
How to replace batteries
How to charge the batteries
4. Settings 10

Master mode
Master settings
User settings
System settings
Network settings
Information query
Mechanical feature query

5. Get to use the 16

product
Outdoor/ indoor unlock
Outdoor/ indoor lock
Indoor deadlock
Mechanical key open

1
 1. Important information

Safety Caution
◆ Before using the product, be sure to read and ◆ Do not place the batteries near fire sources to
fully understand all instructions. Damage caused avoid explosion.
by non-compliance with the instructions will not
be covered in the warranty. ◆ Do not use any power supply that does not
meet the safety requirements to power up the
◆ Use only the manufacturer-specified product.
accessories/components.
◆ Do not connect the 2 poles of the batteries
◆ Use only the alkaline or Li-polymer batteries with metals to avoid short circuit which may lead
the product is equipped with, or use the same to an explosion.
type of batteries with the same specification.
◆ Please make sure any component replacement
◆ Do not forcibly disassemble this product to is executed by Philips, Philips authorized service
avoid triggering an alarm or damaging the center or professional technicians.
product.
◆ Do not use accessories or parts that have been
◆ Do not scrape the fingerprint sensor with produced by other manufacturers or have not
sharp objects, otherwise it may cause permanent been specifically recommended by Philips. The
damage. use of such accessories and parts may void your
warranty.
◆ Do not expose products to the environment
where there is water leakage or splashing.

◆ Do not expose the product to corrosive

substances to prevent damaging the protective
Disposal of used
products and batteries
cover.

◆ Do not hang objects on the handle, in case it

might affect the normal use of the lock. ◆ You can have your locks reclaimed at Philips
authorized service centers. You will receive
◆ Please clean the product with a soft cloth. corresponding compensation if your products
meet our conditions.
◆ Do not remove the battery during setting up
and operating. ◆ Please familiarize yourself with the local
electronic product collection system.
◆ Please let a professional technician to
install the door lock and follow the installation ◆ Please follow local regulations and do not
guidelines provided. Do not disassemble the lock discard used products into ordinary household
by yourself. Keep the relevant sealed stickers waste.
properly.
◆ Proper disposal of used products can help
◆ Please modify the default master PIN code to avoid potential negative impacts on the
immediately after installation and configuration, environment and human health.
and keep the mechanical key properly, do not
easily disclose the password to others. ◆ Batteries must not be disposed of with
ordinary household waste.
◆ Please replace all the batteries immediately
if there is a low battery level alarm. Please make ◆ Please familiarize yourself with the local
sure to correctly match the poles (+/-) when regulations on batteries classification recycling.
installing the batteries. Disposing of batteries properly can help avoid a
negative impact on the environment and human
health.

2
2 Installation
Packing list
This packing list is for reference only. Please refer to the actual packing items.

① Outside ② Inside ③ Drilling ④ Mortise

escutcheon with escutcheon with template
silicon pad silicon pad

Easy Key Easy Key

User Warranty EasyKey

Manual Card

合格证

⑤ User manual ⑥ Warranty card ⑦ Certificate of ⑧ Installation kit

conformity

⑨ Key tag ⑩ Mechanical key ⑪ Li-ion battery ⑫ Strike

⑬ Cleaning pad ⑭ Charging cable

3
 Exploded views

1 2 3 4 5 6 7 8 9 10 11

15 14 13 12

1. Screen*1 6. Rear sealing plate 11. Outside

2. Li-ion battery*1 component*1 escutcheon*1
3. Inside escutcheon 7. Mortise*1 12. Lock cylinder*1
screw*6 8. Mortise’s anchor 13. Lock cylinder’s
4. Inside escutcheon*1 screw*4 anchor screw*1
5. Anchor screw*3 9. M6 screw tube*3 14. Lock-out bolt bar*1
10. Set screw*2 15.Inside escutcheon
silicon plug*1

4
Pre-install instruction
Step 1 | Door opening direction
This product is suitable for doors with four opening directions: left-out pull, right-
out pull, left-in push and right-in push.

Left-open Right-open

Left-in push Right-in push

Left-out pull Right-out pull

Step 2 | Changing the latch bolt’s direction

You can change the direction of the latch bolt to adapt to doors of different
opening directions. When the bolt bevel faces outside, it is for inwards opening;
And when the bolt bevel faces inside, it is for outwards opening. There might
be one of the two types of mortise attached, please follow the below steps to
change the latch bolt’s direction as per “Graph 1” or “Graph 2”.

③ Pull out the latch bolt, rotate it ① Push the direction

to adjust the direction. adjustment bar to the top.

② Insert a screw driver to the

④ Follow the direction of
slot, and use the screw driver to
the arrow to push the latch
push the latch bolt’s connecting
bolt in.
rod to the direction of the latch
Graph 1 bolt.

5
 ② Follow the direction of the arrow to ① Follow the direction of the
rotate the latch bolt to 180 degrees. arrow to rotate the direction
adjustment bar.

③ Follow the direction of the ④ Follow the direction of the arrow to

arrow to push the latch bolt in. Graph 2
rotate the direction adjustment bar.

Attention

1. Choose a proper installation kit base on the door thickness.

2. The default installation kit is applicable to door thickness of 60-90mm. If your door thickness is out of
this range, please contact the local distributor.

Installation steps
The following installation steps apply to right-open doors. For left-
open doors, please read the [Pre-install instructions] carefully and make needed
adjustments.

To drill the needed holes in the door as

1
per the drilling template, then mount
the mortise on the hole, and tighten
the anchor screws to fix the mortise.

6
 Put the lock cylinder into the mortise,
2
and then tighten the lock cylinder’s
anchor screw.

Attention

Lock cylinder 1. Please cut the bar of the lock cylinder to a proper
length.
2. Cutting requirements: After the lock cylinder
is inserted into the mortise, leave the bar with an
extruded length of 15-30mm that is higher than
Lock cylinder’s the door surface and cut the rest part. When the
anchor screw cutting is done, align the mortise to put the lock
cylinder into it.

Install the set screw and connecting Pass the connecting cable through the
3 4
screw tube on the outside hole above the door. Align the square
escutcheon. shaft of the outside escutcheon with
the rotary hole on the mortise, and
insert the square shaft into the rotary
hole, so that the outside escutcheon
is closely fitted in the outside part of
the door.

Connecting
screw tube Escutcheon
Connecting cable
screw tube
Connecting
Set screw screw tube

Video cable

7
 Attach the fixing plate to the inner Insert the cut lock-out bolt bar into
5 6
surface of the door, fix it with 3 M6 the buckle of the inside escutcheon,
anchor screws, and tighten them. then connect the escutcheon cable
and video cable accordingly.

Escutcheon
cable
Video cable

Attention

Please cut the length of the lock-out bolt bar to a

proper length as per the door thickness.

7 Align the square shaft of 8 Install the battery and 9 To check whether
the lock cylinder and the screen component. the rotary knob,
lock-out bolt bar with the mechanical keys,
corresponding socket on and all other parts
the inside escutcheon, hide are well connected
the extra cables into the or not.
door hole, and stick the
inside escutcheon tightly
to the door. Tighten the
anchor screws to fix the
inside escutcheon.

Anchor
screw

8
3 Get to know the product
This packing list is for reference only. Please refer to the actual packing items.

Outside escutcheon

3 ① Camera

4
② Card reader
2
③ Fingerprint sensor

④ Keypad
5
⑤ Micro USB port
6
⑥ Mechanical key hole

Inside escutcheon
3

① Screen

② Battery

4 ③ RES button

2 ④ OPEN/CLOSE button

1 ⑤ Unlock rotary knob

Lock-out bolt bar’s rotary
5 ⑥
knob

9
 4 Settings

Pre-setup instructions
◆ There are 2 operating modes for the product: general mode and dual verification mode.

General mode Unlock by any enrolled verification method.

Dual verification mode Unlock by any two of the verification methods among PIN code,
key tag and fingerprint.

◆ User code
You can delete a single user information by its user code without having to delete everything
in the system.
You can fill in the user information in the following table for future query:

Code Name Fingerprint PIN code Key tag

00
01
02
03
04
05
06

◆ Icon annotation

Master User PIN Master Fingerprint User code [#] key [*] key Key tag
PIN code code fingerprint enrollment 01-300 enrollment

Attention
1.Press [*] key to return to the previous menu.
2. In the initial state, any fingerprint, key tag or 8-digit or above PIN code can unlock the door.
3. Total capacity of verification access is 300 sets- Fingerprint: 100 sets; PIN code: 100 sets；Key tag: 100 sets.

10
Master mode

Add a PIN code: enter the master PIN code

and confirm with [#] key, re-enter the
master PIN code and re-confirm with [#],
and the voice will prompt that the addition
is successful.
Add a fingerprint: place the finger on the
fingerprint sensor, follow the voice prompts
to lift and re-place the finger on the
fingerprint sensor until the voice prompts
that the addition is successful.
Add a key tag: Follow the voice prompts to
enroll the key tag until the voice prompts
that the addition is successful.
Wake up the keypad and long press the [#]
key to enter the master mode.

Attention
Attention
1. The user code range from 1 to 9 belongs to
In the initial state, there is no master information. master users( and the master users’ verification
You need to add a master before moving on to the method could be a fingerprint, PIN code or key
next steps. tag).
2.The PIN code length is 8 digits.

Delete an admin

Master settings Long press the [#] key to enter the master
mode.

Add an admin
1 2
Press [1] to enter master settings, follow by
pressing [2] to delete a master user, then
Long press the [#] key to enter the master delete the user codes of the master PIN
mode. code, master fingerprint or master key tag
that need to be deleted, and confirm with

1 1 [#] key, and the voice will prompt that the

operation is successful.

Press [1] to enter master mode, then press

[1] again to add an admin, and the door lock
will automatically recognize the unlocking
methods and add PIN codes/fingerprints/
key tags accordingly.

11
 User settings
Add a user 2 2
Press [2] to enter user settings, re-press [2]
to delete a user, then delete the user codes
of the PIN code, fingerprint or key tag that
Long press the [#] key to enter the master need to be deleted, and confirm with [#]
mode. key, and the voice will prompt that the
operation is successful.

2 1
Press [2] to enter user settings, then press
[1] again to add a user, and the door lock
will automatically recognize the unlocking
System settings
methods and add PIN codes/fingerprints/ Time settings
key tags accordingly.

Long press the [#] key to enter the master

mode.
Add a PIN code: enter a new user PIN code

1
and confirm with [#] key, re-enter the user PIN
code and re-confirm with [#], and the voice will
prompt that the addition is successful.
Add a fingerprint: place the finger on the Press [3] to enter system settings, then
fingerprint sensor, follow the voice prompts to press [1] to enter time settings, the lock will
lift and re-place the finger on the fingerprint automatically prompt the current time, and
sensor until the voice prompts that the the user can follow the voice prompts to
addition is successful. finish the time settings.
Add a key tag: Follow the voice prompts to
enroll the key tag until the voice prompts that
the addition is successful.

Lock code settings

Attention
1. The user code range from 10 to 300 belongs to
general users( and the general users’ verification
method could be a fingerprint, PIN code or key
tag). Long press the [#] key to enter the master
2.The PIN code length is 8 digits.
mode.

2
Press [3] to enter system settings, then press
Delete a user [2] to enter lock code settings, the lock will
prompt the current lock code, then the
user can follow the voice prompts to enter
a 3-digit or 4-digit lock code and confirm
with [#] key, the voice prompt that the
Long press the [#] key to enter the master operation is successful.
mode.

12
 Voice settings Delayed locking settings

Long press the [#] key to enter the master Long press the [#] key to enter the master
mode. mode.

or or

Press [3] to enter system settings, re-press Press [3] to enter system settings, then press
[3] to enter voice settings, then follow the [5] to enter delayed locking settings, for
voice prompts to choose [6] or [4] to adjust longer delayed locking time, please press
the voice volume accordingly. [2], for shorter delayed locking time, please
press [8].

Attention
1. The default locking time is 10s.
Unlock mode 2. The range of the locking time is from 0 to 90
seconds, each time could only adjusted by 10s.

Long press the [#] key to enter the master

mode.

1 or or
Language settings
Press [3] to enter system settings, then
press [4] to enter unlock mode settings, for
single-factor unlock method, please press
[1]; for combined-factor unlock method,
please press [2]; for latch bolt re-lock time Long press the [#] key to enter the
settings, please press [3], and follow by master mode.
below steps to set the latch bolt re-lock
time.

or Press [3] to enter system settings, then press

[6] to enter language settings.
To add latch bolt re-lock time, please press
[2]; to reduce latch bolt re-lock time, please
press [8]. 1 or
2
Attention
Please select the language needed: for
1. The latch bolt re-lock time refers to the set time Chinese, press [1]; for English, press [2].
of how much time the latch bolt will rebound after Once the voice prompts operation is
the door unlocked, and the default latch bolt re- successful, press [*] back to the previous
lock time is 3s.
2. The range of the latch bolt re-lock time is from
menu until exiting the master mode.
1 to 9 seconds, each time could only adjusted by 1s.

13
 Network settings Code query

Long press the [#] key to enter the master Long press the [#] key to enter the master
mode. mode.

or
Press [4] to enter network settings, for hot-
spot connection, please press [1], for auto Press [5] to enter information query, for
connection, please press [2]. code query, please press [2], then follow the
voice prompts to enter the inquired code,
Attention the current day’s operation record will be
This product is a connected door lock, users broadcast by voice, for scrolling up the
can use the connected features by binding the records, please press [2], for scrolling down
product with Tuya’s [SmartLift] App, and users can the records, please press [8].
download Tuya’s [SmartLift] App on Appstore.

Storage query

Long press the [#] key to enter the master

Information query mode.

Time query

Press [5] to enter information query, for

storage query, please press [3], the voice
will prompt the enrolled records for the
Long press the [#] key to enter the master
current fingerprints, PIN codes, and key
mode.
tags, and broadcast the remaining storage
volume.
or
Attention
Press [5] to enter information query, for 1. Code range from 01~09 belongs to master users;
time query, please press [1], then follow the 2. Code range from 10~300 belongs to general
voice prompts to enter the inquired date, users;
the current day’s operation record will be
broadcast by voice, for scrolling up the
records, please press [2], for scrolling down
the records, please press [8].

Attention
Door lock operation records <510 articles.

14
Motor settings Reversal period settings
The motor settings only for installation
technicians, please operate it carefully.
or
Torque settings
Under the initial state, wake up the keypad
or or and press "888#" can enter the motor
setting mode. Press [3] to enter reversal
period settings, then press [2] to add the
When the door lock is in the initial state, reversal period, or press [8] to reduce the
wake up the door lock keypad and press reversal period settings. After the settings
"888#" to enter the motor setting mode. is done, the voice will prompt: the reversal
Press [1] to enter the torque setting, then period is XXX seconds.
press [1], [2] or [3] to select the required
torque, and there will be a voice prompt
Attention
of the currently selected torque, then the
The default reversal period is 0.3s, and it could be
setting is done.
adjusted from 0 to 0.3 second.

Door swing direction settings

When the door lock is on the left side of

the door, under the initial state, wake up
the keypad and press "888#" can enter the Mortise type settings
motor setting mode. Press [2] to enter the
torque setting, re-press [2] to set the left
swing door direction, and the voice will
prompt the door is left-open.
When the door lock is on the right side of
the door, under the initial state, wake up Under the initial state, wake up the keypad
the keypad and press “888#” can enter the and press "888#" can enter the motor
motor setting mode. Press [2] to enter the setting mode. Press [4] to enter mortise
torque setting, re-press [2] to set the right type settings, and usually it is defaulted to
swing door direction, and the voice will be self closing mortise, after the setting
prompt the door is right-open. is done, the voice will prompt the current
mortise type.

15
 5 Get to use the product
Unlock from outside / inside
Unlock from outside

PIN code Fingerprint Key tag

1 Push/pull
to unlock
Fingerprint 1
Keypad 2 sensor 2 2

1 Card reader
Push/pull Push/pull
to unlock to unlock

① Touch to wake up the ① Place the enrolled finger ① Place the enrolled key
keypad, enter the enrolled to the fingerprint sensor. tag on the card reader.
PIN code and confirm with
② After the voice prompts ② After the voice prompts
[#] key.
“ door unlocked”, push or “ door unlocked”, push or
②After the voice prompts pull the handle to unlock pull the handle to unlock
“ door unlocked”, push or the door. the door.
pull the handle to unlock
the door.

Unlock from inside

Rotary knob OPEN/CLOSE button Handle

Pull the rotary knob Click the[OPEN]button and Hold and rotate the handle
outward and rotate it to then push or pull the door can unlock the door from
unlock the door. to unlock. inside.
Attention
The door lock will not be locked automatically after using the "rotary knob" or the "handle" to unlock the
door. If you are inside the house, please use the "CLOSE" button to lock it. If you are outside the house,
please press the "lock" icon on the outside escutcheon to lock it.

16
Lock from outside/inside
Auto-locking

When the door is closed, the lock

will be locked automatically.

Attention
The auto-locking period is related to the delayed
locking period, please follow your own usage
habit to set the locking period.

Manually locking

When the auto-locking of the door lock fails

occasionally and cannot be automatically
locked. After closing the door, please press
the lock button on the outside escutcheon to
complete the locking step.

Attention
The [*] key could be used as both a lock button and a
[*] key, when the keypad is lighten up, long press the [*]
key for 2s, the [*] button could be used as a lock button;
short press the [*] key could go back to the previous
page.

OPEN/CLOSE button locking

When the auto-locking of the door lock fails

occasionally and cannot be automatically
locked. After closing the door, please press the
CLOSE button to complete the locking step.

17
 Handle locking

Hold and rotate the handle can

unlock the door from inside.

Indoor deadlock

When the door lock is locked, press down and

rotate the rotary knob to the left or the right
side’s lock scale (as shown on the left graphic)
could enable indoor deadlock. On the contrary,
rotate the knob to the unlock scale in the
middle could disable the indoor deadlock.

Mechanical key unlock

①Get the mechanical keys ②Open the mechanical ③Insert the key into the
from the packing. key cover from the bottom lock cylinder, push hard
of the outside escutcheon, and rotate it to unlock.
and rotate the bottom
part of the cover until the
keyhole unveils.

18
6 Other features

One-click mute

function:
Users can enable one-click mute to disable
the voice prompts, which applies to the
scenario that you don’t want your family to
be disturbed.

How to use：
(1)Switch to mute mode: when the system
is waken up, long press the mute button for
2s to enter mute mode, and the indicator
will be in white.
(2)Switch to voice mode: when the system
Mute button
is waken up, long press the mute button
for 2s to resume to voice mode, and the
indicator will be in white.

Default settings

function:
Empty all user information and restore to
default settings.

How to use：
Long press the [RES] button with a sharp
object for 6s,and confirm with [#], then all
the user information will be emptied. The
lock will be restored to default settings.

19
 Doorbell

function:
The indoor speaker emits a ding-dong
sound to remind the host that a visitor is
arrived.
How to use：
Press the doorbell from outside, the indoor
speaker will emits a ding-dong sound.
Simultaneously, the camera of the door lock
will capture the visitor's photo, and send
the captured content to the bond WeChat
Mini Program. After the WeChat Mini
Program receives the push message, you
can remotely view the captured content
of the doorway and unlock the door
accordingly.

Attention
The [#] key could be used both as a doorbell
button and a [#] key, when it is under sleep mode,
press the [#] key is to ring the doorbell, after the
keypad is waken up, when you press the [#] key, it
is for confirming.

Display

function:
When the visitor rings the doorbell, users
can check the doorway from the indoor
display.
How to use：
When a visitor rings the doorbell, you
can click the indoor screen button to turn
on the display, and you can also view the
doorway through the screen.

20
7 Indicator annotation

Door lock status indicator

Blue:
indicating that fingerprinting could be
processed;
Indicator Green:
indicating that verification is succeeded,
and unlocking is allowed;
Red:
indicating that verification failed or
alert is triggered.

Mute indicator

Note:
White:whether the mute mode is on
or off, the indicator is in white.

Mute indicator

System lock-up indicator

If there are 5 consecutive incorrect inputs

of any of the 3 types of verification
methods (fingerprint/PIN code/key tag),
the system will be locked for 3 minutes.

Attention
Only when touching to wake up the keypad or
verifying the unlock methods will the system
appears such a system lock-up prompt.

21
 8 Troubleshooting
Alert types & methods
Anti-dismantling alert

Triggering: when the outside escutcheon

is being pried open and the outside
escutcheon is not closely fit with the door.
Alert mode: continuous repeated
alert.
Off: the alert will turn off automatically,
turn off after any successful unlock
verification from outside or a successful
unlock from inside.

How to apply an external power supply

When the battery voltage is insufficient,

and the door cannot be opened from
the outside, you can power up the lock
through the Micro USB interface by
using a 5V power bank as an external
power supply. After opening the door
lock, please replace the batteries
immediately.
In case of a system crash and it’s
unable to open the door from
outside, please use an external
External power supply interface power supply to power up the
door lock, then it can be reboot
automatically.

22
How to replace batteries

The working power of the door lock is a

4200mA/h lithium battery.
The battery cabinet is located at the
upper end of the inside escutcheon. You
can slide the battery cover upwards and
remove the cover to replace the battery.
Slide up to open the
Battery cover buckle
battery cover

How to charge the batteries

When the battery voltage is insufficient,

and the door cannot be opened from
the outside, you can power up the lock
through the Micro USB interface by
using a 5V power bank as an external
power supply. After opening the door
lock, please replace the batteries
immediately.

Attention
1. The warranty period for the Li-ion battery
is 1 year.
2. The charging voltage is 5V.
3. When the network in the use environment
is unstable, it will accelerate the battery’s
power consumption.

23
Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V.
and are used under license. This product has been manufactured by and is sold under the
responsibility of Shenzhen Conex Intelligent Technology Co., Ltd. and Shenzhen Conex
Intelligent Technology Co., Ltd. is the warrantor concerning this product.