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Course Outline Comm Skills Cbet

The document outlines the performance criteria for demonstrating communication skills within a workplace, categorized into seven key elements. These elements include applying general communication principles, verbal and written communication, non-verbal communication, visual media, conducting interviews, and utilizing technology. Each element specifies assessable statements that detail the required performance level according to organizational policies and guidelines.

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48 views

Course Outline Comm Skills Cbet

The document outlines the performance criteria for demonstrating communication skills within a workplace, categorized into seven key elements. These elements include applying general communication principles, verbal and written communication, non-verbal communication, visual media, conducting interviews, and utilizing technology. Each element specifies assessable statements that detail the required performance level according to organizational policies and guidelines.

Uploaded by

dalmusomutimba
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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DEMONSTRATE COMMUNICATION SKILLS

UNIT CODE: 0031441/01/A

ELEMENT PERFORMANCE CRITERIA


These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
1. Apply general aspects of 1.1 Messages are developed and transmitted as per
communication organization’s policy
1.2 Appropriate communication pathways are established as per
organization’s policy
1.3 Etiquette in communication is demonstrated
2. Communicate through 2.1 Official meetings are conducted as per organization’s policy
verbal medium
2.2 Speeches are presented as per organization’s guidelines
2.3 Briefings are conducted as per organization’s policy
2.4 Interviews are conducted as per organization’s policy
2.5 Discussions are conducted as per organization’s guidelines
2.6 Conversations are held as per the organization’s guidelines
3. Communicate through 3.1 Business letters are prepared
written medium 3.2 Minutes are prepared as per organization’s guidelines
3.3 Memos are prepared as per organization’s standards
3.4 CVs are prepared
3.5 Circulars are prepared as per organization’s guidelines
3.6 Reports are prepared
3.7 Notices are prepared as per organization’s guidelines
3.8 Speeches are prepared as per organization’s guidelines.
3.9 Advertisements are prepared as per organization’s policy
3.10 Press releases are prepared as per organization’s policy
3.11 Memorandum of understandings (M.O.Us) are prepared
as per legal regulations
3.12 Quotations are prepared as per organization’s policy
3.13 Client contracts are drafted as per organization’s policy
3.14 Resource requisitions and checklist forms are prepared as
per the organization’s policy.
3.15 Invoices are prepared as per organization’s policy
4. Communicate through 4.1 Body language is used as per context
non-verbal medium 4.2 Dressing code is maintained as per organization’s policy
4.3 Signs, symbols and signals are used
4.4 Colour codes are used
5. Communicate through 5.1 Pictures and posters are prepared and displayed as per
visual and audio-visual organization’s guidelines
DEMONSTRATE COMMUNICATION SKILLS

UNIT CODE: 0031441/01/A

media 5.2 Demonstrations are conducted as per organization’s policy


5.3 Graphical presentations are made and are prepared
6. Conduct interviews 6.1 Preparation for interview is done
6.2 A range of communication techniques are employed in
interview situations
6.3 Records of interviews are made as per organization’s policy
7. Apply technology in 7.1 Emails are sent and received
communication 7.2 Online meetings are conducted
7.3 Social media communication platforms are used.
7.4 Text messages are sent and received
7.5 Digital presentations are made as per the organization’s
guidelines.

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