Week 1 - Project Proposal
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ethereallotus4Week 1 - Project Proposal
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ethereallotus4PROJECT TITLE:
TNCService - Windows Servicing Scheduling and Management System
A. Executive Summary
TNCService is a web application developed using Microsoft technologies .NET Core and SQL
database. It is designed to streamline scheduling for Windows servicing by assigning work orders to
technicians. The application also manages creation as well as tracking of invoices and purchase orders.
This project aims to enhance operational efficiency and transparency in service scheduling and
management for the company.
B. Business Objectives
1. Business Need/Opportunity/Objectives
The business recognizes a need to streamline and optimize the scheduling of Windows servicing tasks.
This includes efficiently assigning work orders to technicians based on service requirements. This
should be done in a way to reduce response times and improve customer satisfaction. The objective is
to centralize scheduling and management processes to enhance operational efficiency and service
delivery.
2. Product Description (Solution)
TNCService offers a comprehensive solution by providing:
- Creation and assignment of work orders. Each work order has detailed service descriptions and
scheduling dates.
- Management of invoices and purchase orders along with some other documents within the
system for seamless financial tracking.
- Integration with a SQL database to ensure data consistency and reliability.
Benefits:
- Improved scheduling accuracy and efficient resource utilization.
- Streamlined invoicing and purchase order management that would guarantee reduction of
overhead.
- Enhanced customer satisfaction through timely service delivery.
Success Criteria:
- Work orders scheduled within specified timelines assigned by related departments.
- Reduction in administrative time spent on invoicing and purchase order management by as
high as 20%.
- Positive feedback from both technicians and customers on usability and efficiency.
3. Deliverables
Deliverables include:
- A fully functional web application with CRUD operations for work orders, invoices, and
purchase orders.
- User-friendly interfaces for technicians enabling them to view and update assigned tasks.
- Integration with SQL database for data persistence and reliability.
Exclusions:
- Third-party integrations beyond initial scope, for example (external ERP systems).
- Advanced analytics and reporting features that are not specified in the current phase.
C. Project Description
1. Scope
Includes:
- CRUD operations for work orders, invoices, and purchase orders.
- User authentication and authorization.
- Integration with SQL database for data storage.
- Responsive web design for accessibility across devices and platforms.
Does Not Include:
- Advanced analytics and reporting beyond the specified CRUD operations.
- Integration with external ERP systems or financial software beyond basic invoicing and
purchase order management.
2. Completion Criteria
- Successful deployment of TNCService with all specified CRUD operations implemented and
functional.
- User acceptance testing (UAT) performed with positive feedback from stakeholders.
- System documentation and user manuals prepared and delivered.
3. Measures of Project Success
- Reduction in scheduling errors by 15% approximately within the first three months of
deployment.
- Increased technician productivity by 10% based on task completion rates as a reference.
- High user satisfaction score (above 85%) from end-users and administrators based on feedback
surveys.
D. Project Approval Form
Team 3 members:
Name Signature
Basheer Alaubaidy
Cogie Cruz CC
Dennis Ifemade DI
Do Young Lee DL
Harshbir Singh HS
I, Eduardo Santana, have reviewed the information contained in this document and approve the project
proposal.
__________________________ _________________________
Signature Date
