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Common Tenant Inquiries and Answers (1)

The document outlines common tenant inquiries regarding maintenance requests, rent payment, lease renewals, rules and regulations, and move-in/move-out procedures. It provides details on how to submit maintenance requests, payment deadlines, lease renewal notifications, and common maintenance issues like plumbing and electrical problems. Additionally, it emphasizes the importance of reviewing lease agreements for specific rules and regulations.

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Collins Ezugwu
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20 views3 pages

Common Tenant Inquiries and Answers (1)

The document outlines common tenant inquiries regarding maintenance requests, rent payment, lease renewals, rules and regulations, and move-in/move-out procedures. It provides details on how to submit maintenance requests, payment deadlines, lease renewal notifications, and common maintenance issues like plumbing and electrical problems. Additionally, it emphasizes the importance of reviewing lease agreements for specific rules and regulations.

Uploaded by

Collins Ezugwu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Common Tenant Inquiries and Answers

Maintenance Requests

● How do I submit a maintenance request?


○ You can typically submit a maintenance request through a tenant portal, by
phone, or by email Be sure to provide clear details about the issue, such as the
location and nature of the problem.
● How quickly can I expect maintenance issues to be resolved?
○ The timeframe for resolving maintenance issues varies depending on the severity
of the problem. However, most maintenance requests are addressed promptly,
often within a few days.
● Who is responsible for covering the cost of repairs?
○ Generally, the landlord is responsible for covering the cost of repairs, unless the
damage was caused by tenant negligence or misuse.

Rent Payment

● When is rent due each month?


○ Your lease agreement will specify the exact due date for rent payments.Typically
rent is due on the 1st of each month and is considered late on the 5th. A late fee
of $50 will be assessed if payment isnt made on the 5thPlease pay on time to
avoid additional fees.
● What are the acceptable forms of payment?
○ You can typically pay rent by check, money order, or online payment.
● What happens if I'm late with my rent payment?
○ Late rent payments may result in late fees. Be sure to review your lease
agreement for specific details about late fees and penalties.

Lease Renewals

● How far in advance should I be notified about lease renewal?


○ You will typically receive a notification about lease renewal a few months before
your current lease expires.
● What is the process for renewing my lease?
○ The renewal process usually involves signing a new lease agreement. We
typically reach out to tenants 60 days before the lease expiration with renewal
options.You may need to provide updated information, such as your income and
employment status.
● Can I negotiate the terms of my lease renewal?
○ You may be able to negotiate certain terms of your lease renewal, such as the
rent amount or lease term. However, the landlord may not be willing to make
significant changes.
Rules and Regulations

● Are there any noise restrictions in the building?


○ Yes, there are typically noise restrictions in place to ensure a peaceful living
environment for all residents.
● Are pets allowed in the building?
○ Some buildings have pet restrictions. If pets are allowed, there may be breed
restrictions or pet fees.
● What are the rules for parking?
○ The rules for parking vary depending on the building. Some buildings have
assigned parking spaces, while others offer first-come, first-served parking.if you
would like a designated parking spot, we can assign you one for an additional
fee.

Move-In and Move-Out Procedures

● What is the move-in process?


○ The move-in process typically involves signing a lease agreement, paying a
security deposit, and completing a move-in inspection.
● What is the move-out process?
○ The move-out process involves cleaning the unit, returning keys, and completing
a move-out inspection.
● How long does it take to get my security deposit back?
○ The timeframe for receiving your security deposit back varies depending on the
landlord's policies and any damage to the unit.

Remember to review your lease agreement carefully to understand all of the rules and
regulations that apply to your specific rental situation.

what kind of maintenance request can be made by tenants

Show drafts

Here are some common maintenance requests that tenants may submit:

Plumbing Issues

● Leaky faucets
● Clogged drains
● Running toilets
● Low water pressure
● Water heater issues

Heating and Cooling

● Broken furnace or air conditioner


● Uneven temperature distribution
● Noisy HVAC system
● Thermostat issues

Appliance Problems

● Broken dishwasher
● Malfunctioning refrigerator
● Faulty stove or oven
● Leaky washing machine or dryer

Electrical Issues

● Flickering lights
● Faulty outlets
● Tripped circuit breakers
● Electrical outlet sparks

Pest Control

● Roaches
● Ants
● Mice
● Bed bugs

Other Issues

● Leaky roof
● Damaged walls or ceilings
● Broken windows
● Malfunctioning smoke or carbon monoxide detectors
● Issues with locks or security systems

Others

● Can you provide more information on the garbage disposal and recycling
procedures: Trash bins are located in the parking garage or the backyard for single
occupant homes.Recycling is picked up every wednesday and trash is collected on
mondays.If you live in a single occupant unit endeavor to bring out your bins early on the
waste disposal days.

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