A920 Terminal

Quick Reference Guide

Rear
Camera

Contactless
Card Tap

Magnetic
Stripe
Card Swipe
Front Camera

Power On/Off Button

Touch
Screen
EMV® Chip Read Card Insert

© 2020 Fiserv, Inc. or its affiliates.

 Sale (Retail Merchant)
1. Input amount and press OK. 4. Terminal will print out receipt.

2. Insert/swipe/wave/input card 5. Press PRINT or CANCEL to

number. complete the transaction.
3. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.

Sale (Foreign Cards – Dynamic Currency Conversion DCC)

DCC function is only available to merchants who have activated the service

1. Input amount and press OK. 4. Terminal will print out receipt.

2. Insert/swipe/wave/input card 5. Press PRINT or CANCEL to

number. complete the transaction.

3. If a foreign card is use, the customer

can choose the currency for the
transaction on screen by pressing
the corresponding country flag, then
press OK.

Screen flows of the DCC transaction:

2
Sale (Tip entry)
4. Once the transaction is completed,
1. Input amount and press OK. ask the customer to sign on the
screen, then press ENTER.
2. Input tip and press OK. 5. Terminal will print out receipt.
3. Insert/swipe/wave/input card 6. Press PRINT or CANCEL to
number. complete the transaction.

Tip Adjustment
4. Enter new total and press OK to
1. Press in main menu.
confirm amount.
2. Press ADJUST and input 5. Press PRINT or CANCEL to
password. complete the transaction.
3. Enter original invoice number and
press ENTER.

Void
5. Insert/swipe/wave or input card
1. Press in main menu.
number (for CUP only).
6. Once the transaction is completed,
2. Press VOID and input password. ask the customer to sign on the
screen, then press ENTER.
7. Press PRINT or CANCEL to
3. Enter original invoice number.
complete the transaction.
4. Press OK.

IPP Sale (SCB Only) Minimum purchase amount – SGD 500.00

1. Press in main menu. 5. Insert / swipe / wave card number

6. Select the IPP tenure for the

2. Press Others.
transaction (06 mths, 12 mths etc.)
7. Once the transaction is completed,
3. Select Instalment. ask the customer to sign on the
screen, then press ENTER.
4. Enter Base amount and press 8. Press PRINT or CANCEL to
ENTER. complete the transaction.

3
 Refund

1. Press in main menu. 6. Input auth code (for CUP only).

2. Press REFUND and enter refund

7. Enter PIN (for CUP only).
amount, then press OK.
8. Once the transaction is completed,
3. Enter refund password. ask the customer to sign on the
screen, then press ENTER.
4. Insert/swipe/wave/input card 9. Press PRINT or CANCEL to
number. complete the transaction.

5. Input RRN (for CUP only).

Offline Sale

1. Press in main menu. 5. Enter PIN.

6. Once the transaction is completed,

2. Press OFFLINE SALE. ask the customer to sign on the
screen, then press ENTER.
3. Insert/swipe/wave/input card 7. Press PRINT or CANCEL to
number. complete the transaction.

4. Enter base amount.

Settlement

1. Press in main menu. 5. Print settlement report.

2. Choose MANAGEMENT →
SETTLEMENT and input 6. Option to print settled details.
settlement password.

3. Select ALL or payment type(s). 7. Option to print failed details.

4. Press SETTLE. 8. TMK download (for CUP only).

4
Pre-Auth

4. Insert/swipe/wave/Input card
1. Press in main menu.
number.
5. Once the transaction is completed,
2. Choose PRE-AUTH → PRE-AUTH. ask the customer to sign on the
screen, then press ENTER.
6. Press PRINT or CANCEL to
3. Enter base amount.
complete the transaction.

Pre-Auth Cancel
4. Insert/swipe/wave/input card
1. Press in main menu.
number.
5. Once the transaction is completed,
2. Choose PRE-AUTH → PRE-AUTH
ask the customer to sign on the
CANCEL.
screen, then press ENTER.
6. Press PRINT or CANCEL to
3. Enter approval code.
complete the transaction.

Pre-Auth Comp

1. Press in main menu. 5. Enter base amount.

2. Choose PRE-AUTH → PRE-AUTH 6. Insert/swipe/wave/input card

COMP. number.
7. Once the transaction is completed,
3. Enter approval code and invoice
ask the customer to sign on the
number.
screen, then press ENTER.
8. Press PRINT or CANCEL to
4. Choose completion scheme.
complete the transaction.

5
 Comp Cancel

4. Once the record is displayed, press

1. Press in main menu.
OK.
5. Once the transaction is completed,
2. Choose PRE-AUTH → COMP
ask the customer to sign on the
CANCEL.
screen, then press ENTER.
3. Enter invoice number and press 6. Press PRINT or CANCEL to
OK. complete the transaction.

Void Refund

1. Press in main menu. 5. Press OK.

6. Once the transaction is completed,

2. Choose OTHER → VOID REFUND. ask the customer to sign on the
screen, then press ENTER.
7. Press PRINT or CANCEL to
3. Input password.
complete the transaction.

4. Enter original transaction number.

Batch Review
3. According to the transaction you
1. Press in main menu. choose, you can then void, adjust,
and reprint.
2. According to the payment type(s)
you choose, you can view
transaction details and total.