Data Sheet

Customer Success Services for

Oracle Database Appliance
The Oracle Database Appliance is a complete infrastructure solution
for running Oracle Real Application Cluster environments. Oracle
Customer Success Services offers a complete portfolio of services for
your specific business requirements for all lifecycle phases of your
Oracle Database Appliance environment.

When integrating the Oracle Database Appliance into your

environment, Oracle Customer Success Services offers installation
and configuration services. Additional well-defined, fixed scope, and
fixed price services are available to help you ensure preproduction
readiness and drive continuous optimization during production.

Preproduction readiness services

Hardware installation, systems software configuration, and related services
utilize Oracle recommended practices and proven methodologies to enable a
fast integration of your Oracle Engineered Systems in your environment.

SERVICE SERVICE SUMMARY

Oracle Supportability Analysis of design configuration requirements and creation of

Planning and Site Survey deployment specification plans for implementing enterprise
Support solutions considering supportability, reliability, and
maintainability requirements for, but not limited to, the
following scenarios: Key features

 Oracle Database Appliance with Oracle Virtual Machine  Preproduction readiness

(VM) for additional applications services, including critical
patches and updates, using
 Oracle Database Appliance Backup and Recovery
proven methodologies and
recommended practices
Oracle Standard System Comprehensive, standard system hardware installation,
Installation including site audit, installation and configuration planning  Production optimization
documentation, hardware, network, and operating system services, including
functionality validation and testing. configuration reviews and
performance reviews to
Oracle Software Oracle installs new system software using Oracle recommended analyze existing systems
Installation and practices and tracks configuration changes. This service provides
 Monitoring and support
Configuration complete testing, validation, and documentation.
services provided by a team
Sample activities: of Advanced Support
 Oracle Database Appliance with Oracle VM for Engineers and managed by a
additional applications Technical Account Manager

 Oracle Database Appliance Backup and Recovery

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 SERVICE SERVICE SUMMARY

Oracle Reviews supportability and readiness of your deployment

Preproduction approach, including review of your migration, backup, and test
Readiness plans. This service assists with setup of Oracle Configuration
Review Manager and Oracle support tools, such as Auto Service
Request.

Oracle Go-Live Support Oracle Technical Account Manager reviews go-live plan and
conducts an operational readiness review. Support includes a
focused review of business and project KPIs.

Oracle Advanced Support Technology knowledge session to provide you with tailored
Knowledge Workshop information on an Oracle product or technology. The workshop is Key benefits
useful for planning future system deployments or to review
recommended practices for maximizing availability of existing  Rapid ROI. Rapid
systems. deployment for faster ROI

 High Availability. Helps

ensure system uptime with
mission- critical support for
Production optimization services your complex IT
environment
Targeted services utilize unique tooling and expertise of Advanced Support
Engineers to provide technical guidance for improved performance and stability  Optimized Performance.
Continuously optimize
of your existing environment.
performance with regular
SERVICE SERVICE SUMMARY
reviews and advice

 Reduced Risk. Use Oracle

Oracle Configuration Analyzes current environment and establishes target system Database Appliance
Review and configuration based on customer operational objectives and technology to reduce risks
Recommendations relevant Oracle recommended practices. Oracle performs gap and achieve the service
analysis, identifies risks using Oracle diagnostic tools and
levels demanded by your
knowledge, and delivers final findings report.
business
Areas to be reviewed can include:

 Oracle Database Appliance with Oracle VM

Technologies covered
 Oracle Database Appliance Backup and Recovery
 Oracle Database Appliance
Engineered System hardware

Tailored Assistance from Sample activities include performing application or database  Oracle Linux
an Oracle Advanced integrations, reconfiguration of Engineered Systems, hardening
 Oracle Database 11g, 12c,
Support Engineer activities, and virtualization configuration.
19c, 21c

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Run and Operate services
Monitoring services, ongoing proactive advice, and reactive assistance by a
designated team enable you to improve availability, reduce risks, and optimize
performance of your Engineered Systems environment.

SERVICE SERVICE SUMMARY

Oracle Solution Oracle Technical Account Manager reviews go-live plan and
Support Center conducts an operational readiness review. Support includes a
focused review of business and project KPIs.

Oracle Priority Support Provides a Technical Account Manager who has knowledge of
your IT environment, business, and timelines, and who
proactively manages problem resolution and escalations.
Support includes priority service request handling for faster
response and resolution times.

Engineered Systems Premium annual support offering providing a blend of services

Deployment and to address the needs of a customer’s most critical business
Infrastructure Support platforms from initial deployment to on-going support. The
service includes proactive and prioritized support, technical
guidance, and reviews, as well as elevated support coverage
with skilled engineers.

Oracle Advanced Combination of experts, proven processes, and trusted Oracle

Management for Hybrid intellectual property to jointly manage your technology and
Cloud application workloads for any deployment model extending
and elevating your organization’s IT and security skills.

Oracle Engineered The Oracle Engineered System Quarterly Patch Deployment

System Quarterly Patch Service delivers a proactive patch deployment process to ensure
Deployment Service your Oracle Engineered Systems are optimally maintained.
Oracle performs a high-level check of your system’s
configuration profile to identify known configuration issues.
Oracle support engineers then generate a standardized report of
findings based on Oracle’s recommended practices. Oracle
implements the required updates up to four times per year in a
unified and proactive manner across all system components.

Oracle Relocation Delivers specialized expertise to relocate an IT infrastructure.

Services Service includes planning, deinstallation, packaging,
transportation, installation, and project management expertise
to bring IT systems back into production.

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Connect with us

Call +1.800.ORACLE1 or visit oracle.com/customer-success/run-and-operate/

Outside North America, find your local office at oracle.com/contact

blogs.oracle.com/customer-success-services/

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