COLLEGE OF ECONOMIC AND MANAGEMENT SCIENCES (CEMS)

Office of Tuition and Student Support

2025 MAY-JUNE Examination Guidelines

Dear Student,
Here is the list of Frequently Asked Questions (FAQs) for your attention.

The aim of this booklet is to provide you with important information you need in preparation of your upcoming (FAQs) Response
examinations. I have a query related to online Students who experience technical challenges should report the
exams, who do I contact? challenges immediately to the SCSC telephonically on 080 000 1870
If you experience any challenges with your examination, myExams : Gateway : Exam Timetable (unisa.ac.za) , to and choose option 4 for exams, or their College exam support centres
access the examination site alternatively, please send an email (Only use myLife email address) to (refer to the Get help during exams link within 30 minutes.
[email protected]. I have exams clashing, what should I Please notify the lecturers of the clashing modules.
do?
Details required from the students: Why do I get invalid credentials error Most probably either your password or student number is wrong, or
• Your student number message when I try to access myUnisa your account is blocked. Use forgotten password feature on
• Your module course code: (please include your module code) and myExams? myUnisa. Alternatively, contact [email protected]
• Name of the college: CEMS with your student number on the subject line and copy
• Name of the Lecturer: ( ................ ) [email protected].
• A description of the problem includes the internet browser you are using, and its version (if known). Will I be able to access my exam paper Yes. All students will be able to access their exam paper 15 min before
• Include a print screen (the whole screen of your laptop or device) of the problem and make sure time is 15 min prior to the official exam start the start of exam.
visible as well. time?
• The date and approximate time of your submission or occurrence of an issue. Is 30 minutes upload time included in No, the 30 min upload time starts immediately after official exam
exam duration shown in my timetable? end time shown on your timetable and should NOT be used for
N.B writing. It is STRICTLY for uploading. This time is applicable to
1. Communicate your challenges with us prior to the end of exam session. Remember to written exams only. MCQ examinations have only 1 quiz attempt to
include your student number and Module code in the subject line. complete.
2. We will not accept any issues or technical problems brought to our attention after the exam has finished. Can I email my exam answer book? No. Students are ONLY allowed to use a dedicated platforms for
3. DO NOT use the 30 minutes allocated for uploading your answer book for WRITING. Should you encounter submission, that is myExams platform.
upload challenges during this allocated time, you need to bring it to attention of [email protected]
as soon as possible. I am struggling to scan my answer Click here for step-by-step guide for successful online
4. Under NO circumstances will LATE SUBMISSIONS be accepted. book examinations Examinations (unisa.ac.za)

Student guide documents for online

For MCQs Exam exams
• Make sure you DON’T open the exam in multiple browser windows or tabs simultaneously.
• Never click your browser's back button while taking an exam.
• Ensure that all technical problems, of any kind, during the examination must be managed immediately.
• Students who are logged out due to technical reasons will be able to log in back and continue their session provided that they
are still within the allocated examination time. PLEASE NOTE, only one submission opportunity will be granted per student for
MCQ examinations.
• The online “Quiz Activity” does not support receipt of emailed submissions. I am unable to download/ or Send an email to [email protected] with your student number
Receipt of documents outside the tool cannot be accommodated (no emailed answer files will be upload the Exam paper, who do I clearly stated in the subject line. Where possible, attach screenshots
accepted). contact? of the error you are encountering prior to the end of the exam.
• Once a student starts their attempt, a countdown timer will be displayed in the right-hand corner ticking of the time left to
Do I qualify for exam duration Not all students qualify for exam duration extension. Only
complete the exam.
extension? qualifying differently abled students who had officially declared will
• Students can answer and navigate to all the questions using the Quick Navigation box or by clicking on the Next Question
be afforded this opportunity. Exam department and the Lecturer
button.
will contact these students with necessary arrangements.
• On the final question, the student will click on the Finish Attempt button in the Quick Navigation box.
• If student failed for any reason, to click on finished attempt they don’t need to worry as the exam is set to auto submit for the How do I apply for aegrotat? Kindly refer to online examinations rules.
student once the exam time has concluded.
• Kindly note that it is not advisable to use cellular phones for MCQs. I am unable to write exams due to [email protected]. Kindly refer to 2025 online examination
religious reasons, who to contact? rules.
The use of proctoring Differently abled and incarcerated students are exempted from
NB: FOR INVIGILATED MODULES, AS YOU WILL BE REQUESTED TO UPLOAD YOUR FILE ON THE APP FOR proctoring tools.
INVIGILATION PURPOSES, REMEMBER TO UPLOAD YOUR SCRIPT ON MYEXAMS. The rest of students consult your timetable for proctoring
information
Who do I contact in relation to Any technical queries on the invigilator app, contact 073 505 8273 via