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Assignment 2

The document outlines two case scenarios for writing emails: one involves denying a customer's return request for a discounted smartphone due to store policy, while the other involves requesting a field trip for hospitality students to Park Hyatt Saigon. The first case emphasizes the importance of clear communication regarding store policies and offering alternative solutions. The second case focuses on organizing a field trip and includes submission instructions and deadlines for the assignment.

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Thanh Trần Như
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1 views1 page

Assignment 2

The document outlines two case scenarios for writing emails: one involves denying a customer's return request for a discounted smartphone due to store policy, while the other involves requesting a field trip for hospitality students to Park Hyatt Saigon. The first case emphasizes the importance of clear communication regarding store policies and offering alternative solutions. The second case focuses on organizing a field trip and includes submission instructions and deadlines for the assignment.

Uploaded by

Thanh Trần Như
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SELECT ONE CASE:

Case 1:
Imagine yourself as the Store Manager of an Opple retailer – a store specializing in
distributing Opple smartphones. A customer – Mrs. Emily Thompson has reached out
requesting a return and refund for an Opple 13 phone they purchased from your store. The
customer claims that the product “does not look like the picture on the website”, in addition
to not wanting to use it anymore. However, as per the terms and conditions of the clearance
sale; the customer can’t return the discounted product or ask for a refund. This was also
clearly mentioned during the sale program. Replacements are only permitted for defective
products.
Your task: Write an email to Mrs. Emily Thompson at [email protected], respectfully
denying her request for a return and refund. Provide any information and explanation that
may help clarify the situation. While delivering the bad news, strive to minimize any negative
impact and offer alternative solutions if applicable. Make up information as needed.

Case 2:
Imagine that you are a lecturer at the Hospitality Management Department,
International University HCMC. Every year, you would organise a field trip for your students
majoring in Hospitality Management to visit a 5-star hotel. You wish to arrange a field trip to
Park Hyatt Saigon for 30 students this year.
Your task: Write an email to the Learning Manager of Park Hyatt Saigon
([email protected]) to express your wish and request for a student field
trip to Park Hyatt Saigon in December 2024.

 Answer in a Word document.


 List group members who contribute to this assignment.
 Submit your answer to Hào ([email protected]) and copy (Cc)
me ([email protected])
 Deadline: 10:30, 17th May (Submissions received after the deadline will not receive
any marks)

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