Thank you for flying with Serene Air (Pvt.) Limited.

FATIMA/SYEDAABDIYAH[Infant]

Booking Reference M0CFNQ

Order Number O2024121714033879499 Ticket number 0920000159859
Issue Date 17-12-2024 GMT+05:00 Issued By Commercial

10:00 ER541 31-01-2025 Friday

11:25
ISLAMABAD, PAKISTAN Quetta

ECONOMYREGULAR(O)*1 Confirmed

STAMP DUTY*1

TAX SECURITY CHARGE*1

GOVERNMENT AIRPORT TAX*1

Embarkation Fee*1

TAX EXCISE DUTY PAKISTAN*1

fuel surcharge domestic*1

TERMS AND CONDITIONS OF CARRIAGE

REPORTING TIME
Passenger(s) should report at the check-in counter at least 02:00 hours prior to domestic flight departure and 0400 hours prior
to international flight. Check-in counters will be closed 45 minutes prior to domestic flight departure and 90 minutes prior to
international flight departure. All passengers will be required to provide photo identity at the time of Check-In.
BAGGAGE WEIGHT LIMITATION

Domestic Baggage Allowance

Sector Free Baggage Economy Regular Serene Plus

Domestic 20 Kg = 1 Pcs, 40Kg = 2 Pcs (not more than 32 Kg in one 80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry
7 Kg Hand piece), 7 Kg Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)
Carry

CHINA Baggage Allowance

PAK to CHN CHN To PAK

Economy Regular Serene Plus Economy Regular Serene Plus

50Kg = 2 Pcs (One piece not more 80Kg = 3 Pcs(One piece not more 50Kg = 2 Pcs (One 80Kg = 3 Pcs(One piece not more
than 32 KG), 7 Kg Hand Carry than 32 KG), 10Kg Hand Carry piece not more than 32 than 32 KG), 10 Kg Hand Carry
KG), 7 Kg Hand Carry

UAE Baggage Allowance

PAK to UAE UAE to PAK

 NIL Free Economy Regular Serene Plus NIL Free Economy Regular Serene Plus
Baggage Baggage Baggage Baggage

Only 7 20 KG = 40 KG = 2 Pcs ( one 80 KG = 3 Pcs( one Only 7 20 KG = 40 KG = 2 Pcs ( one 80 KG = 3 Pcs( one
KG 1 Pcs 7 piece not more than 32 piece not more than 32 KG 1 Pcs + piece not more than 32 piece not more than 32
Hand KG Kg ) + 7 KG Hand Kg ) + 7 KG Hand Hand 7 KG Kg ) + 7 KG Hand Kg ) + 7 KG Hand
Carry Hand Carry Carry Carry Hand Carry Carry
Carry Carry

Special Baggage Offer! Validty: July 30th, 2023

Sectors All Economy Serene Plus

DXB-LHE 60 KG + 7KG Hand Carry 80 KG + 7KG Hand Carry

DXB-ISB 02 Pcs, one piece not more than 32 KG 03 Pcs, one piece not more than 32 KG

KSA Baggage Allowance

737 KSA to PAK PAK to KSA

Free Baggage All Economy Free Economy Regular

Baggage

20Kg (01 Pc)+ 7KG Hand 40KG (02 Pcs, one piece not more than 32 NIL 30KG (01Pcs) + 7KG Hand Carry
Carry KG ) + 7KG Hand Carry

330 40KG (02 Pcs, one piece 60KG (02 Pcs, one piece not more than 32 NIL 60 KG (02 Pcs, one piece not more than 32 KG
not more than 32 KG ) KG ) +7KG Hand Carry ) +7 Hand Carry
+7KG Hand Carry

Serene Plus Serene Plus

80 KG (04 Pcs, one piece not more than 32 80 KG (04 Pcs, one piece not more than 32 KG
KG ) + Up to 12 KG Hand Carry(Infants ) + Up to 12 KG Hand Carry(Infants allowed
allowed with 10KG Checked-in baggage with 10KG Checked-in baggage Only)
Only)

Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).

Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
Laptop will be excluded from hand carry.
Additional fees apply for all excess baggage.
Baggage must not contain prohibited/dangerous articles.
TICKET EXPIRATION
Tickets are non-transferable, non-endorsable and are subject to the following terms and limits:
All tickets expire 29 days from the flight date.
SereneAir assumes no liability for valuable items in the checked and unchecked baggage of the passenger.
For denied/delayed boarding or cancelled/delayed flight, SereneAir can be obligated to pay compensation only as per Conditions of
Carriage. For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
TICKET REFUNDS AND MODIFICATIONS
Refund will be processed at the place of issuance of ticket on production of the original ticket with the necessary endorsement of
SereneAir.
All known taxes are collected at the time of reservations; however there may be some taxes which can be collected at Airport on
departure.
Original passport and/or CNIC/NICOP with photocopy required for refund.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed. Prior to ticket expiration,
tickets may be changed or refunded with the following applicable charges:

Sector Refund Modification

Domestic PKR 1500 more than 48 Hours before flight PKR 1000 more than 48 Hours before flight departure. PKR 1500 within 48
departure. PKR 2500 within 48 Hours before Hours before flight departure and no show.
flight departure and no show.

KSA to SAR 150 before flight departure. SAR 250 SAR 70 more than 120 hours before flight departure, SAR 80 within120 to 48
Pakistan after flight departure. hours before flight departure and SAR 100 within 48 hours before flight
departure and no show.

Pakistan PKR 3000 beforeflight departure. PKR 6000 PKR 2000 more than120 hours before flight departure, PKR 2500 within 120
to KSA after flight departure. to 48 hours beforeflight departure and PKR 3000 within 48 hours before flight
departure and no show.

UAE to AED 100 before flight departure. AED 150 AED 70 more than 120 Hours before flight departure, AED 80 within 120 to
Pakistan after flight departure. 48 Hours before flight departure and AED 100 within 48 Hours before flight
departure and no show.
Pakistan PKR 3500 before flight departure. PKR 6000 PKR 3000 more than 120 Hours before flight departure, PKR 4500 within 120
to UAE after flight departure. to 48 Hours
before flight departure and PKR 5500 within 48 Hours before flight departure
and no show.

NOTE: Penalties are charged per segment

BAGGAGE CLAIM (DAMAGED/ MISSING)
Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible;
MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of
Carriage.
Production of baggage identification tag is essential for the claim.
SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
Maximum liability for damaged (Non-Repairable) and missing baggage for domestic is PKR 1000 per kg, and for international it is USD
20 per kg. Damage baggage should be informed before leaving the airport.
CREDIT CARD POLICY
The original Credit Card used for the purchase of the air ticket must be shown at the time of check-in along with the card holder photo
identification.
If the person, whose name appears on the Credit Card, is not the travelling passenger then he should possess the following:

Copy of the photo identity of the credit card holder, signed / verified by the credit card holder.

Passenger shall also present his/her own photo identification at the time of check-in

For more convenience, passengers are requested to get the verification of credit card done in advance through airport/city
ticketing office of SereneAir. The above documents will be needed for verification.
 For Credit Card refund, please send an email to [email protected]

I/we (passenger(s)) have read and accept the Conditions of Carriage available on SereneAir website https://www.sereneair.com
or on request from SereneAir city offices. These Conditions also give notice about the limit of liability of SereneAir. I understand
that purchase of the ticket forms a contract with SereneAir as per the terms herein and the Conditions of Carriage.
AIR PASSENGER RIGHTS (Domestic Flights)

1. Long flight delays: 1- In case of flight delay of more than 2 to 4 hours (in proportion to flight distance), the airline shall serve
refreshments / meals to passengers (according to time of day) and offer communication facilities and hotel accommodation for
the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D
12.2.5 and D14 of ANO-001-ATCP-2.0 ] 2- When the delay is more than 5 hours and the passenger decides to discontinue his
journey with the airline, the airline shall offer full refund of the unutilized ticket. [ Article D 13.4 and D14 of
ANO-001-ATCP-2.0 ] 3- The airline liability for damage caused by delay in domestic carriage by air of passenger is limited to
proven damages which may have been sustained due to the delay or an amount representing double the sum paid for the
carriage, whichever amount may be smaller. Nevertheless the airline shall not be liable for damage if it proves that it took all
measures that could reasonably be required to avoid the damage or that it was impossible for it to take such measures. [ Rule
19 and 22 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ]

2. Flight cancellation: 1- Whenever a passenger's flight is cancelled, the operating airline shall give the passenger a choice of
either alternative transport to his final destination / re-routing or full refund of unutilized ticket. [ Article D13 of
ANO-001-ATCP-2.0 ] 2- The airline shall offer hotel accommodation for the night when necessary (e.g. transit passengers /
outstation passengers who do not have own accommodation). [ Article D 13 of ANO-001-ATCP-2.0 ] 3- The airline may also
have to compensate the passenger at the same level as for denied boarding, unless it gives him sufficient advance notice (at
least 12 hours prior to flight time). Nevertheless, the airline shall not be liable if it proves that it took all measures that could
reasonably be required to avoid the cancellation or that it was impossible for it to take such measures. [ Article D 13 of
ANO-001-ATCP-2.0 ]

3. Denied boarding: 1- If a passenger reports at the airline check-in counter before the check-in deadline and fulfils all the
requirements but is denied boarding (due to overbooking), the airline shall give the passenger a choice of either alternative
transport to his final destination / re-routing or full refund of unutilized ticket. [ Article D12.3 of ANO-001-ATCP-2.0 ] 2- In
addition to above, if the passenger is not a volunteer, the airline shall pay compensation to passenger equivalent to 50% of the
face value of ticket excluding taxes. The compensation may be halved if the passenger is not delayed for more than 04 hours
with alternative transport arrangement. [ Article D12.3 of ANO-001-ATCP-2.0 ] 3- The airline shall offer hotel
accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own
accommodation). [ Article D12.3 of ANO-001-ATCP-2.0 ]

4. Baggage loss / damage: 1- The airline liability for loss / damage in domestic carriage of baggage is limited to PKR 1,000/=
per kilogram. [ Rule 22 (2) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- A Property Irregularity Report (PIR) is to
be lodged by each passenger to the airline for the missing / damaged baggage, immediately on arrival (before exiting terminal
building), along with provision of copy of baggage tag number as evidence / inspection of damaged bag or its contents by
airline. 3- Submission of receipts of claimed baggage contents (which are allowed in checked baggage by airline) would
strengthen the lost baggage compensation claim of the passenger.
 5. Death or Injury of Passenger: 1- The carrier is liable for damage sustained in case of death or bodily injury of a passenger
upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any
of the operations of embarking or disembarking. [ Rule 17 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- The
airline

liability is as per Article 21 of The Fifth Schedule of Carriage by Air Act, 2012.