UNIT 1

1. The latin word ‘Communicare’ means?

a) To take
b) To export
c) To import
d) To impart

2. The framing of message for sending is known as?

a) Decoding
b) Arranging
c) Encoding
d) Printing

3. Messages arise in the mind of the ?

a) Sender
b) Receiver
c) Listener
d) Community

4. Which is the following measure of the success of the message communicated?

a) Encoding
b) Feedback
c) Symbols
d) Decoding

5 When an employee repeatedly makes the same mistake what should given him chance to correct
himself.

a) Motivation
b) Morale
c) Warning
d) Training

6. Informal communication consists of?

a) Vertical communication
b) Horizontal communication
c) Grapevine communication
d) Diagonal communication

7. Which type of communication cannot be trusted fully?

 a) Vertical
b) Horizontal
c) Grapevine
d) Diagonal

8. Vertical communication that flows from subordinates to superior?

a) Downward communication
b) Diagonal communication
c) Hierarchal communication
d) Upward communication

9. Fastest mean of communication ?

a) Vertical
b) Horizontal
c) Grapevine
d) Diagonal

10. Silence speaks louder than?

a) Message
b) Written
c) Oral
d) Words

11. Speech is silver, silence is?

a) Message
b) Written
c) Oral
d) Golden

12. Forms of communication in which words are used to convey messages are referred to as?

a) Visual
b) Verbal
c) Non Verbal
d) Signal

13. When messages is expressed using gesture and sign it is called?

a) Visual
b) Verbal
c) Non Verbal
d) Signal
14. A strong communication from senior to junior to impact the behaviour of the letter is called?

a) Order
b) Advice
c) Suggestions
d) An instruction

15. Which method of communication bring flexible work environment?

a) Communication skills
b) Telecommunicating
c) High status of individual
d) Radios

16. Which device that is used for organizes, modify, and generate information.

a) Computer
b) Television
c) Radio
d) Fax

17. Which devices are wirelesses that use radio waves to transmit sound?

a) Mobile
b) Fax
c) Radio
d) Television

18. WWW Stands for

a) Worldwide wibe
b) World Wide Web
c) Word with work
d) Wrong wide work

19. E mail?

a) Electrical mail
b) Electronic mail
c) Emergency mail
d) Exit mail

20. PDF ?

a) Portable document format

b) Potable document fast
 c) Provide direct file
d) Publish document file

21. Which is the following means to put forward an idea for consideration?

a) Advice
b) Warning
c) Consensus
d) Action

22.SMS Stands for ?

a) Short messages services

b) Short medium service
c) Service motto style
d) Simple message send

23. Body language known as ?

a) Body movement
b) KINESICS
c) Expression
d) Communication

24. Participants of communication process.

a) People
b) Sender and receiver
c) Organization and staff
d) Electronic medium

25. Which device is useful to transmitting visual material such as photographs, diagram ,and charts or
copies of art work visuals ?

a) Computer
b) Email
c) Post
d) FAX

26. Our dress code is an example of?

a) Verbal
b) Nonverbal
c) Written
d) Spoken
27. Letter, e-mail telephone are examples of ?

a) Message
b) Feedback
c) Channel
d) Encoding

28. Different types of letters used for printing are called?

a) Fonts
b) Writing
c) Types
d) Cast

29. The language of the report should be?

a) Formality
b) Formal
c) Casual
d) Loose

30. Which of these should not be avoided for effective communication?

a) Noise
b) Semantic Barrier
c) Planning
d) Wrong Assumptions

31. Which is the first enemy of communication?

a) Noise
b) Language
c) Clarity
d) Politeness

32. Which of these is not a type of grapevine?

a) Gossip
b) Probability
c) Rope
d) Cluster

33. Which of these is not a type of effective listening?

 a) Discriminative listening
b) Evaluative listening
c) Irritated listening
d) Appreciative listening

34. Which of these factors is not required to determine the purpose of speech?

a) Providing information
b) Discouragement
c) Accepting ideas
d) Entertainment

35. Which of these should be avoided for an effective speech?

a) Planning of speech
b) Preparation of speech
c) Long sentences
d) Organisation

36. What is the maximum time for a short speech?

a) Ten minutes
b) Thirty minutes
c) Forty- five minutes
d) One hour

37. Which of these should be avoided during the delivery of a speech?

a) Clarity
b) Pause
c) Rudeness
d) Communication

38. Which of these is not a type of public speech?

a) Short speech
b) Informal speech
c) Written speech
d) Professional speech

39. Which of these should be avoided in the message of a speech?

a) Clarity
 b) Confusion
c) Voice Modulation
d) Politeness

40. Sentence should be complete comes under the topic

a) a clarity
b) b. completeness
c) c. concreteness
d) d. courtesy.

41. Which of the following does not affect cross cultural communication?

a. language
b. environment and technology
c. social organization and history
d. education

42. Which is the following means the exchange of information in a written format for the process of
business activities?

a) a). Business correspondence

b) b). Business letters
c) c.) Business report
d) Business application

43. Written or spoken directions for carrying out a procedure or performing a task means?

a) Business writing
b) Report writing
c) Business correspondence
d) Instructions

44. Strategies like personal branding, ongoing networking, mentor relationship, reliable and
credible, job search techniques includes into the?

a) career building
b) resume writing
c) letter writing
d) instructions

45. Business proposals which are submitted in response to an advertisement published by buyer
or client known as?
a) solicited business proposal
 b) unsolicited business proposal
c) statement of problem
d) request for proposal
46. Process of listening is?
a) Receive spoken, Interpret, Evaluate, Add opinion and Feedback.
b) Receive spoken, Interpret, Evaluate.
c) Receive spoken, Add opinion and Feedback.
d) Interpret, Evaluate, Add opinion and Feedback.
47. CV stands for?
a) Career value
b) Career vitae
c) Curriculum vitae
d) Curriculum vales
48. Key elements of business presentations are?
a) Environment, interest, context, feedback
b) Context, presenter, audience, message.
c) Message, mood, venue, climate
d) Audience, whether, season, feedback
49. What are the two sides of the same coin?

a) Speaking and presenting

b) Listening and reacting
c) Speaking and listening
d) Presenting and reacting

50. For starting a conversation?

a) You have to be aware of what is going on in the world
b) You have to be presentable
c) You have to be in good attire
d) You have to aware of time
51. Which are the following questions demand responses from a limited and narrow area.
a) Direct
b) Open-ended
c) Closed
d) Loaded
.
52.. Which of these should be avoided during the delivery of a speech?
a) Confidence
b) Clarity
c) Pauses
d) completeness
53. The broad purpose of a meeting is not to:-
a) Inform
b) Instruct
c) Persuade
d) Misguide

54.. The first step to become a great manager is to have:-

a) Common sense
b) Good communication skills
c) Excellent skills
d) Good personality

55. Each member speaks on a pre-planned subject.

a) Seminar
b) Conference
c) panel discussion
d) symposium

56. A conference is not attended by?

a) invited guests
b) common people
a) permitted observers
c) people with common interests

57. Which of these are vital for any organization?

a) Debates
b) Group discussions
c) Speeches
d) Arguments

58. Which of these qualities are important in a group discussion?

a) Emotional stability
b) Hostility
c) Ignorance
d) Aggressiveness

59. In a group discussion, one must communicate with ______

a) Hostility
b) Ignorance
c) Knowledge
d) long sentences

60. The performance norm defines the level of…

a) Attitude & Contribution Performance
b) Constructive Criticism
c) Contribution Performance & Work Effort
d) Performance Level

61. Which of these is not important in an Team presentation?

a) Words
 b) Body language
c) Gestures
d) The number of people as audience
62.. Human Resource department’s are____
a) line departments
b) authority department
c) service department
d) functional department

63.The field of finance is closely related to the fields of?

a) statistics and economics
b) statistics and risk analysis
c) economics and accounting
d) accounting and comparative return analysis

64.. Persuasion can be defined as

a) A process aimed at changing a person's attitudes, behaviors, and beliefs.
b) A change in behavior or belief as a result of real or imagined group pressure.
c) A process aimed at decreasing influence.
d) A change in behavior or belief as a result of a direct order from someone.

. 64. Which of the following choices basically means to respect one?

Another?
a) Dialogue
b) Fidelity
c) Tolerance
d) Morality

65. It is important to have a good_______ to be successful in your career.

a) Appearance
b) Attendance
c) Attitude
d) Respect

66. It is important to be at work ______ every day and on time unless you are sick or have a family
emergency.
a) Appearance
b) Attendance
c) Attitude
d) Respect

67. Posters fall under

a) oral.
b) visual.
c) written.
d) Spoken

68. Communication saves time in?

a) Internal communication.
b) Interview.
c) Oral communication.
 d) Schedule.
69. Mind mapping refers to:
a) An action plan for an adventure
b) A technique to enhance comprehension
c) Drawing the picture of mind
d) Studying the functions of mind
70. What is a mind map?
a) a diagram to visually organize concepts and ideas
b) a diagram used by phrenologists to map the brain and its functions
c) a detailed business plan for new ventures
d) a chart that analyzes a business's strengths, weaknesses, opportunities, and threats

71. What is the first item entered into a mind map?

a) the main idea or concept
b) the supporting ideas or concepts
c) the detailed plans to complete the project
d) the organizational chart listing roles and duties for each team member

72.A concept map is______

a) A map to the subdivision
b) A visual representation of a concept or idea
c) A foldable map for driving
d) A survey of a topographical area.

73. Which of the following does not apply to the concept mapping?
a) Builds critical thinking.
b) Never contains misconceptions.
c) Demonstrates understanding.
d) Shows connections between concepts.

74. The first step to build concept map is?

a) Revising for completeness.
b) Making connections between concepts or idea.
c) Selecting subject or topic.
d) Creating a layout of ideas

75. Which of the following is a benefit of group brainstorming?

a) Individuals may not feel comfortable speaking in a group setting
b) The length of time that it takes to complete the process.
c) The creativity of some individuals' may be discouraged.
d) Debating ideas as a group can lead to additional ideas.

76. Team creativity can be promoted in which of the following ways?

a) Establishing challenges for the team.
b) Establishing a competitive environment to promote creative ideas
c) Evaluating ideas during the idea generation stage
d) Stressing deadlines to encourage intensity and focus

78. Which of the following is an effective technique for dealing with troublesome group members?
a) Confront the person directly.
b) Embrace their disruptive behavior
 c) Use the same behaviors as the disruptive member to demonstrate why their behaviors are flawed
d) Create an environment where the disruptive member does not feel welcome

79. HR Planning involves four distinct phases ONE of these stages is

A. business scanning
B. Forecasting human resource records
C. Organization development
D. Planning

80 Job evaluation is based on the:

a) Complexity of the job to perform
b) Conceptual skill required by the job
c) Relative job worth for an organization
d) Physical skills required by the job

81. Which is used at the end of a sentence which expresses a strong feeling?
a) colon.
b) exclamation mark.
c) semi colon.
d) the colon.

82. Written communication includes

a) reports & forms.
b) interviews.
c) film.
d) speaking.

83. Pictures, slides, films fall under

a) body languages.
b) audio-visual communication.
c) reporting.
d) visual communication.

84. Grapevine communication is associated with?

a) formal
b) informal
c) horizontal
d) vertical.

85. Empathy leads to ?

a) greater receptivity.
b) more involvement.
c) greater focus.
d) causality.

86. One of the following directly relates to provision of credit ?

a) current account.
b) savings account.
c) recurring deposit.
 d) discounting bills.

87. Our body parts especially arms, legs, hands and head convey meaning.
a) Gestures
b) Proximics
c) Time language
d) Paralanguage

88. Communication can be inward or outward:

a) Vertical communication
b) Horizontal communication
c) Internal communication
d) External communication

89. Communication increases credibility of the sender of message

a) Clarity
b) Correctness
c) Concreteness
d) Consideration

90. Who indicates the hierarchy of topics and their sequences.

a) Appendix
b) List of references
c) Bibliography
d) Table of contents

91. Involves how we arrange personal space and what we arrange in it

a) Kinesics
b) Proxemics
c) Time language
d) Paralanguage

92. Which is the following communication which contains the decision of the meeting.
a) Amendment.
b) Resolution.
c) Debate.
d) Minutes.
93. Choose the correct ‘c ‘from the given below?
a) Completeness and Courtesy
b) Comprehension
c) Conations
d) Communication

94. Define term “PROXIMICS?

a) Proximics is about study of the space around us

b) Technical study
c) Non Verbal Communication
d) Grapevines
 95. If you were writing a letter to housing department to log a repair How would you begin your
letter ?

a) Dear sir/Madam
b) Hi only
c) Dear
d) Dear friend

96. Modern business letters are usually written in?

a) full-block style
b) simplified style
c) semi-block style
d) Indented style

97. Which of these is not a part of a letter?

a) a)Date
b) Greeting
c) Photo
d) Signature

98. The listener can respond the speaker by?

a) Nodding head
b) By interrupting the speaker
c) By criticizing the speaker
d) By asking questions

99. The language of the letter must be

a) Arrogant
b) Explosive
c) Courteous
d) Iv) full of hatred

100. Idioms and slang are okay in?

a) Informal letters / e-mails

b) Neutral letters / e-mails

c) Formal letters / e-mails
d) Learning