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The document outlines procedures for making reservations at a hotel and restaurant, including details on availability and confirmation processes. It includes examples of conversations between staff and customers for booking rooms and tables. Additionally, it describes the check-in process for hotel guests and amenities included in their stay.

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5 views

RB

The document outlines procedures for making reservations at a hotel and restaurant, including details on availability and confirmation processes. It includes examples of conversations between staff and customers for booking rooms and tables. Additionally, it describes the check-in process for hotel guests and amenities included in their stay.

Uploaded by

Hồng Vui
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Topic : Room booking, restaurant booking, receiving guest at

hotel, receiving guest at restaurant


Taking a reservation
Reservations: Good morning, reservations. Mario speaking. How
can I help you?
Caller: Hello. I'd like to book a room for me and my daughter,
please. Do you have a double room for next Sunday?
Reservations: Yes, we have a double room available.
Caller: Good
Reservations: How many nights is it for?
Caller: Three. Sunday, Monday, and Tuesday. Is there any car
park ?
Reservation: Yes , there is one
Caller: Good, that's fine. Does the hotel has any swimming
pool?
Reservation: No , it does not
Caller: OK .
Reservation : Can I have your name, please
Caller: Mr Mario
Reservations: Do you have a contact number?
Caller: Yes, my mobile number is 01180 169936.
Reservations: Now, I would like to confirm that Mr Mario would
like to book a double room for next Sunday ,is it right ?
Caller: Yes , That is right
Reservation :Could you send an email or fax to confirm your
reservation?
Caller: Yes, of course.
Reservations: Thank you for calling. Goodbye.
Caller: Goodbye.
Restaurant booking
Customer: Good morning. I'd like to make a reservation, please.
What days do you open?
Manager: We open from Tuesday to Sunday.
Customer: When do you close?
Manager: We close on Mondays.
Customer: I see. And what time do you serve dinner?
Manager: We serve dinner from seven o'clock to 11.00 p.m.
Customer: And what time do you serve lunch?
Manager: We serve lunch from twelve
o'clock to three o'clock.
Customer: Hmm ... good. Well, I'd like to book a table for two
people at eight o'clock on Friday the 24th of September, please.
Manager: We're always busy on Fridays. We sometimes have
cancellations but I'm afraid we're fully booked on Friday the
24th. Oh ... but I have a table on the 23rd.
Customer: OK. Thursday the 23rd is fine. Thank you very much.
Manager: So ... that's a table for six at 8.00
on Thursday the 23rd of September.
Customer: Yes.
Manager: What name is it, please?
Customer: Kruger... K-R-U-G-E-R.
Manager: OK. I would like to confirm that Mr Kruger would like
to book a table for two people at eight o'clock on Thursday the
23th of September, Right ?
Custormer : Yes , that’s right
Manager :We look forward to seeing you on Thursday the 23rd
of September.

Receiving guest at the hotel


Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I
help you?Hotel booking
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a
view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If
you'll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on
the company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service,
and use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged
to your account. Also, the hotel provides room service, at an additional
charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator
on the right up to the fourth floor. Turn left once you exit the elevator and
your room will be on the left hand side. A bellboy will bring your bags up
shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from
your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward
Hotel.

Receiving guests at the restaurant ( xem lại những 2 hình ảnh đầu tiên đã
gửi cho hồi hôm bữa )

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