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Optus20AI20Sample%20Request

The document provides a sample API request and response for troubleshooting internet issues through Optus' AI search service. It outlines the necessary headers, data structure, and potential solutions for connectivity problems, along with links to relevant articles and app features. Additionally, it highlights risk topics related to prompt injection vulnerabilities and insecure output handling in large language models.

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mahendra kudipudi
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4 views5 pages

Optus20AI20Sample%20Request

The document provides a sample API request and response for troubleshooting internet issues through Optus' AI search service. It outlines the necessary headers, data structure, and potential solutions for connectivity problems, along with links to relevant articles and app features. Additionally, it highlights risk topics related to prompt injection vulnerabilities and insecure output handling in large language models.

Uploaded by

mahendra kudipudi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sample Request

Shell
curl --location --request POST
'https://gateway.optus.com.au/api/ai-search/search/v1' \
--header 'Content-Type: application/json' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer <TOKEN>' \
--data-raw '{
"channel": "MOA",
"queryId": "59b5743b-29ad-4c59-9e4e-b78a36364898",
"context": {
"multiService": false,
"customerSegment" : "CONSUMER",
"authenticationLevel": "ACCOUNT",
"selectedServiceCategory": "MOBILE_SERVICE",
"selectedServiceType": "POSTPAID",
"currentPage": "landing"
},
"query": "Internet not working"
}'
Sample Response

Json
{
"queryId": "59b5743b-29ad-4c59-9e4e-b78a36364898",
"query": "Internet not working",
"mappedIntent": "tech_issues_connection_issues",
"bannedPhrase": false,
"vagueFlag": false,
"noMatch": false,
"enterpriseSearch": true,
"summary": "To troubleshoot your internet connection, here are some steps
you can take:\n\n Check for outages: Visit our Network Status page and enter
your postcode to see if there are any planned or unplanned outages in your
area.\n Restart your modem: Disconnect the power supply from your modem, wait
60 seconds, and then plug it back in.\n Verify connections: Ensure all cables,
including power cables, internet cables, and nbn® equipment, are securely
plugged in and undamaged.\n Test your speed: Use the My Optus app to run a
speed test and compare your results to your expected speeds.\n Reduce connected
devices: If multiple devices are using the WiFi simultaneously, it can impact
speed. Try disconnecting some devices to improve performance.\n Connect via
cable: For a faster connection, try connecting your device directly to the
modem using an Ethernet cable.\n Reposition your modem: Place your modem in a
central location, 1-1.5m off the ground, away from large electronic devices and
in a well-ventilated area.\n Contact us: If you're still experiencing issues,
message one of our Experts through the My Optus app. \n",
"articles": [
{
"link":
https://www.optus.com.au/for-you/support/answer?id=1847&utm_source=aisearch-moa
&utm_medium=app&utm_campaign=ai_search_help_topics,
"snippet": "",
"title": "Speed and drop-outs: Home Internet troubleshooting"
},
{
"link":
https://www.optus.com.au/support/broadband-nbn/home-internet-troubleshooting?ut
m_source=aisearch-moa&utm_medium=app&utm_campaign=ai_search_help_topics,
"snippet": "",
"title": "Home Internet troubleshooting - Optus"
},
{
"link":
https://www.optus.com.au/for-you/support/answer?id=20035&utm_source=aisearch-mo
a&utm_medium=app&utm_campaign=ai_search_help_topics,
"snippet": "",
"title": "Troubleshooting mobile internet connectivity"
}
],
"appFeatures": [
{
"link": https://optusnet.test-app.link/nbn-assist,
"title": "Check my nbn",
"description": "Check your connection, troubleshoot your service
and book a technician appointment",
"applicableServiceCategory": [
{
"serviceCategory": "BROADBAND",
"serviceType": "ALL"
}
]
},
{
"link": https://optusnet.test-app.link/network-pulse,
"title": "Check connection health",
"description": "See how your Optus mobile, home or public WiFi
connection is performing in real time",
"applicableServiceCategory": [
{
"serviceCategory": "MOBILE_SERVICE",
"serviceType": "ALL"
}
]
},
{
"link": https://optusnet.test-app.link/network-pulse,
"title": "Check connection health",
"description": "See how your Optus mobile, home or public WiFi
connection is performing in real time",
"applicableServiceCategory": [
{
"serviceCategory": "MOBILE_BROADBAND",
"serviceType": "ALL"
}
]
}
],
"contacts": [
{
"channel": "messaging"
}
]
}

Example search screen:


Risk topics to explore on:

Topic Risk
Prompt Prompt Injection Vulnerability occurs when an attacker manipulates a
Injection large language model (LLM) through crafted inputs, causing the LLM to
unknowingly execute the attacker’s intentions.
Insecure Output Insecure Output Handling refers specifically to insufficient validation,
Handling sanitisation, and handling of the outputs generated by large language
models before they are passed downstream to other components and
systems.
Sensitive LLM applications have the potential to reveal sensitive information,
Information proprietary algorithms, or other confidential details through their output.
Disclosure

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