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Program Outline for Communication Excellence - Force Motors

The 'Excel' Workshop aims to enhance participants' communication skills through various techniques, activities, and simulations. Key objectives include improving business communication effectiveness, developing self-confidence, and mastering conflict management. The program consists of interactive sessions covering topics like active listening, written communication, and netiquette, all designed to foster teamwork and personal growth.

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Shree Thorat
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6 views4 pages

Program Outline for Communication Excellence - Force Motors

The 'Excel' Workshop aims to enhance participants' communication skills through various techniques, activities, and simulations. Key objectives include improving business communication effectiveness, developing self-confidence, and mastering conflict management. The program consists of interactive sessions covering topics like active listening, written communication, and netiquette, all designed to foster teamwork and personal growth.

Uploaded by

Shree Thorat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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‘Communication Excellence Workshop’

Introduction

The ‘Excel’ Workshop is designed to enhance the Communication abilities of the participants.
Through the use of Powerful tested Techniques and Activities the Participants will be developing
an understanding of the power of developing their communication capabilities. The focus is also
on understanding the concept of enhancing non-verbal communicational abilities and also Team-
work through various simulations, activities and stories. Conflict Management and its use will also
be covered in this session. Participants will experience discovery-based learning through games
and activities to challenge physical and mental boundaries.

Course Objectives
OPTIMIZE

• Creating effectiveness in Business communication


• Development of Self-confidence in internal communication with
Team Members and Superiors
• Creating effectiveness in Non-verbal communication Skills
• Developing excellence in internal communication by employing
cross-functional teamwork,
• Improving relationships with internal team members and
customers through the application of Conflict Management
Detailed Program Outline

1 Day (8 hours)

Sr. Activity Duration Description Objective


No.
1. The FAST Start 15 minutes Icebreaker and  Set expectations for the
Initiation Activity Introduction Workshop
activity  Identify key ingredients of
Workshop
 Develop the spirit of
teamwork
2. Elements of 60 minutes Instructor Led  Develop understanding of how
Effective Business Session, Videos to enhance communication in
Communication and Role Play different business
requirements

3. Principles of Active 30 minutes Facilitator Led  Importance of Active


Listening: The most Presentation and Listening
critical part of Best Practice  Realizing empathy through
Communication & Sharing: listening
Leadership Participants to
The ‘LEAD’ & ‘DEAL’ learn how to Listen
Techniques with the intent of
providing solutions
4. Enhancing 30 minutes Instructor Led  Concept of Shift & Support
Communication by Session & Videos Response in communication
reducing  Developing approaches to
‘Conversational effective conversations
Narcissism’
5. Simulation on 45 minutes Simulation &  Understand concept of
Effective Chart Paper effective conversations
Conversations Presentation  Do’s & Don’ts of Managing
Activity conversations

6. 7 Cs of Written 45 minutes Instructor Led  Understand the 7Cs concept of


Communication Session & Videos written Communication &
their application

7. Essentials of 30 minutes Instructor Led  Email etiquette aspects


Netiquette in Emails Session & Videos  Developing approaches to
enhance written
communication

8. Essentials of 75 minutes Instructor Led  Conflict Management


Conflict Session & Videos essentials
Management  Developing approaches to
enhance conflict resolution
Methodology

 Activities
 Games
 Videos Sessions
 Stories
 Group Discussions
 Best Practice Sharing
 Debrief Sessions, Observation and Analysis
 Audience engagement through andragogy, self-discovery and ‘WOW’ factors
 Powerful Break-through Activities

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