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Day to day

The document outlines the agile processes followed by a development team, including bi-weekly sprints, daily stand-up calls, and incident management practices. It details the development of ITSM components such as incident, problem, and change management, with specific modifications and automation for application changes. Additionally, it discusses the integration of third-party tools like Azure and Workday, as well as the creation of business rules and client scripts for data operations.

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kirankumar maddipati
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6 views

Day to day

The document outlines the agile processes followed by a development team, including bi-weekly sprints, daily stand-up calls, and incident management practices. It details the development of ITSM components such as incident, problem, and change management, with specific modifications and automation for application changes. Additionally, it discusses the integration of third-party tools like Azure and Workday, as well as the creation of business rules and client scripts for data operations.

Uploaded by

kirankumar maddipati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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>> Day to day

We are following agile processes in the agile process we have every two weeks
print in thats 2 weeks print our scrum master sends stories to us based on the
priority we will work on the user stories developing in the dev after that we will
take the code review with our prayers we will move it to test environment after
that with the help of change we can deploy those development to the production
environment everyday we have a stand up call in that stand up call we will discuss
what are going to work what is the development what are the blockers that's it. we
have also have operations in Incident first we need to check and we need to close
those also

>> In Mainly ITSM mainly I have developed in Incident, problem, change management

coming to Incident and Problem we are using default ones we did some miner changes
in those like filed modifications, read only mandatory things

and also we have configure notifications on the incident, problem for the full
fillers

coming to change management we did some major changes in change management we are
following application deployment process for that

we have created record producers for application change creation and Updating
changes from portal

mainly we have 3 types of changes but we have added more 3 changes like application
normal, application emergency, application standard

based on the type we have automated the fields as well as flow in the backend

user can submit request based on the requirement it will follow the backend flow in
the change

>> normal change or application normal change will for the CAB approvals every
Friday we have a CAB call before we have to complete all
other approvals like business owners, app source teams

>> we have also working on service catalogs and record producers as per the
requirement and created backend flows for the automation

>> working on SLAs and Acls for the restrictions and times lines for the full
fillers

>> we have created Business rules and client scripts for the data operations on
both server side and client side, and UI policies, data policies,
>> w s
Mapping Assist
Change or set field values using a Transform Map script
Use a Transform Event script to update but not insert record

>> I have also worked on Script includes and Ui actions on the form development and
also I have worked on some custom modules like Onboard of board process

>> Later on I have Supported to HRSD module in that HRSD module We have configured
the Hr case management for the Hr fulfillers like HR team related issues
like pay role, on board off board, termination process

>> nd I have also Worked on Rest Integration in that Rest Integration I have
Integrated with other third party tools like Azure and Workday

coming to Azure we are using Azure story board for the scrum Board for that we
have integrated with azure what ever the sc task created for a particular
cat item is the "servicenow enhancement and development" when request submitted
on this application created a RTIM in Snow as well as with Integration
it will Create
user story in Azure for thisA one we have used Rest Out Bound Integration and
configur ed Rest message and call the rest message and method with
Business rules

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