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bst ch 8 objective

The document discusses various aspects of the controlling function in management, including its definition, features, steps, and the importance of performance measurement. It also includes a case study about a company facing productivity issues despite worker satisfaction, highlighting the need for effective control measures. The document concludes with a series of questions and answers related to the controlling function and its application in real-world scenarios.

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Laxmi Devi
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2 views4 pages

bst ch 8 objective

The document discusses various aspects of the controlling function in management, including its definition, features, steps, and the importance of performance measurement. It also includes a case study about a company facing productivity issues despite worker satisfaction, highlighting the need for effective control measures. The document concludes with a series of questions and answers related to the controlling function and its application in real-world scenarios.

Uploaded by

Laxmi Devi
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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1.

Raman and Vasudev were two employees who were embezzling an import-export company in
Varanasi where they were working. The finance manager of the company Sampat Singh became
suspicious of the two employees when he realized that their activities were not being performed
as per the plans. He installed a software program that could secretly log every single stroke of
the suspects’ computer keys and send an encrypted email report to the Cyber police. The police
were able to catch the two dishonest employees red handed and arrest them. Identify the
function of management being discussed above.
a. Staffing
b. Coordination
c. Controlling
d. Organizing

2. Which one of the following is not a feature of controlling?


(a) Continuous process
(b) Action-oriented
(c) Keeping employees busy
(d) Pervasive function
3. Which one of the following is a step of controlling?
(a) Assessing personnel required
(b) Taking corrective action
(c) Assessing environment
(d) Taking disciplinary action
4. ___ is the focus point for a manager while controlling, as controlling at every step
is not possible
(a) Controlling
(b) Coordinating
(c) Critical point control
(d) Both (a) and (b)
5. Controlling is ___.
(a) Forward looking
(b) Backward looking
(c) Continous process
(d) All of these
6. In a marketing firm, the Financial Manager pays more attention towards an
increase of 3% in the marketing cost as compared to a 15% increase in the
courier expenses. Identify the concept being used by the manager.
(a) Management by exception
(b) Critical point control
(c) Corrective action
(d) None of the above
7. When the deviations between the actual performance and the planned
performance are within the limits
(a) A limited corrective action is required
(b) No corrective action is required
(c) A major corrective action is required
(d) None of the above
8. The comparison of actual performance with the planned performance becomes
easier if the standards are set in
(a) Qualitative terms
(b) Quantitative terms
(c) Either of the above
(d) None of the above
9. Identify the correct sequence of the steps involved in the controlling process.
(a) Measurement of actual performance, Taking corrective action, Setting
performance standards, Comparison of actual performance with standards,
Analysing deviations
(b) Comparison of actual performance with standards, Setting performance
standards. Measurement of actual performance, Analysing deviations, Taking
corrective action
(c) Setting performance standards, Measurement of actual performance,
Comparison of actual performance with standards, Analysing deviations, Taking
corrective action
(d) Taking corrective action, Measurement of actual performance, Comparison of
actual performance with standards, Analysing deviations, Setting performance
standards

10. The controlling function is performed by


(a) Top level management
(b) Lower level management
(c) Middle level management
(d) All of the above
11. Yash runs a logistic company. The Tour Incharges of each trip in the company
are expected to submit a report to the Event Manager on the completion of every
trip. Identify the step in the controlling process being described in the above lines.
(a) Setting of standards
(b) Measurement of actual performance
(c) Taking corrective action
(d) Analysing the deviations
12. This concept of Control Management is based on the belief that if you try to
control everything, you may end up controlling nothing.
(a) Critical point control
(b) Key result areas
(c) Management by exception
(d) Deviation

13. Assertion (A): Control is exercised at all levels of


management.

Reason (R): Controlling is a pervasive Function.

14. Assertion (A): Controlling aims to ensure that


resources are used effectively and efficiently to achieve
predetermined goals.

Reason (R): Controlling is both a backward-looking as


well as forward-looking function.
ANSWERS:

1. C

2. C

3. B

4. C

5. D

6. B

7. B

8. B

9. C

10. D

11. B

12. C

13. A

14. B

CASE BASED QUESTIONS:


1. AS Ltd.’ is a large company engaged in assembling of air-
conditioners. Recently the company had conducted the ‘Time’
and ‘Motion’ study and concluded that on an average, a worker
can assemble ten air-conditioners in a day. The target volume
of the company in a day is assembling of 1,000 units of air-
conditioners. The company is providing attractive allowances
to reduce labour turnover and absenteeism. All the workers are
happy. Even then the assembling of air-conditioners per day is
800 units only. To find out the reason, the company compared
actual performance of each worker and observed through
CCTV that some of the workers were busy in gossiping.
(a) Identify the function of management discussed
above.
(b) State the steps in the process of the function
identified which are discussed in the above
paragraph. (CBSE, 2015)

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