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Employee Residence Visa Cancelation Service Request Manual V2

This document outlines the online process for requesting the cancellation of an employee's residence visa, applicable to all DMCC member companies. It details the necessary steps, relevant documents, and important notes regarding the cancellation process, including penalties and requirements for dependents. The document also provides guidance on how to track the application status and receive notifications throughout the process.

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5 views12 pages

Employee Residence Visa Cancelation Service Request Manual V2

This document outlines the online process for requesting the cancellation of an employee's residence visa, applicable to all DMCC member companies. It details the necessary steps, relevant documents, and important notes regarding the cancellation process, including penalties and requirements for dependents. The document also provides guidance on how to track the application status and receive notifications throughout the process.

Uploaded by

lip475016
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SERVICE REQUEST MANUAL

EMPLOYEE RESIDENCE VISA CANCELLATION

Purpose
This document is designed to define and illustrate the online process related to ‘Request
for Residence Visa Cancellation’. This document will brief you on how to apply for this
service request and what to expect at the different stages in terms of the online interface,
the notification emails and the text messages as well as the expected output.

Relevant Documents
The Request for Residence Visa Cancellation’ operates in conjunction with, but not limited
to the below stated policies and guidelines:

• Residence Visa Cancellation Guideline;

• DMCC Company Regulations;

• Free Zone Rules & Regulations;

• And Federal Authority for Identity & Citizenship (FAIC) Rules and Regulations.

Applicability
This document will be applicable to all DMCC member companies with active licence who
are applying for visa cancellation for their existing employees.

Employee Residence Visa Cancelation Update Date: 13/07/2020 Version 2


Important Notes

• In case the employee’s salary is equal to or less than AED 5000, the company have
the option to select signing the end of service over the counters or by E-mail
• For employees who have sponsored dependents, they must proceed to cancel their
dependents’ visas before proceeding with their own visa cancellation.
• In case the employee needs to cancel his / her visa after the expiry of the grace period
(30 days from the date of expiry) then a penalty will be levied and further
documentation:
 Out-Pass Fees.
 Passport size photos (for the out-pass issuance as the applicant must leave
the country after the cancellation is done).
 Air ticket to be booked 5 days from the date of cancellation.
• For the company manager visa cancellation, the company must apply first for a service
request for change of manager before proceeding with the cancellation.
• The visa deposit will be released after the cancellation is done from the immigration
department (FAIC) and the service request is closed.
• For outside the country cancellation (more than 3 months), no documents are required
to be submitted at the DMCC Client Service Centre counter.
• For outside the country cancellation less than 3 months, the original passport is
required to be submitted at the DMCC Client Service Centre counter.
• If the company licence and / or establishment card are expired, the application for the
residence visa cancellation can still be processed.

Employee Residence Visa Cancelation Update Date: 13/07/2020


1. Complete the application form to apply for ‘Employment Services - Visa services -
Employee Residence Permits (Visa) – Cancel Existing’ on the DMCC portal.

2. Insert company’s valid licence number.

Employee Residence Visa Cancelation Update Date: 13/07/2020


3. To prioritize the application, please tick the ‘Priority Application’ box. (Optional and
for an additional fee. Please refer to the Schedule of Charges)

4. Fill in the ‘Employee Details’ and ‘Due Salary Payment’. Kindly ensure that all details
are correct and accurate.

Employee Residence Visa Cancelation Update Date: 13/07/2020


5. Fill in the ‘Deductions’ if any, ‘Net amount Payable’ and ‘Payment
Acknowledgement’.

6. Fill in the ‘Employee E-Signature Details’. Please ensure to enter a valid email
address and mobile number of the employee. Fill in the portal user details and mobile
number to receive status notifications from DMCC in the ‘Correspondence Details’;
and click ‘Save’ to receive the service request number.

Employee Residence Visa Cancelation Update Date: 13/07/2020


7. In case the applicant is sponsoring Dependents, you must check the box for “is applicant
sponsoring Dependents”.

8. Take a note of the service request number for future follow-ups and company
records.

Employee Residence Visa Cancelation Update Date: 13/07/2020


9. Click the ‘Download/Upload/Review Doc’ button to upload the required documents
under the ‘SR Documents’ section.
10. Please make sure to read the Disclaimer before submitting the application.

Employee Residence Visa Cancelation Update Date: 13/07/2020


11. After uploading the documents, click ‘Submit’ and proceed with the payment.

12. Check the price details and click ‘Confirm’.

13. You will receive an email notification from DMCC confirming that the application is
submitted.

Employee Residence Visa Cancelation Update Date: 13/07/2020


14. The HR Signatory of the company receives an email notification with the
relevant employment documentation to electronically sign them.

Employee Residence Visa Cancelation Update Date: 13/07/2020


15. Once the HR signatory has completed the e-signing, the employee receives a
notification to e-sign the same employment documentation.

Employee Residence Visa Cancelation Update Date: 13/07/2020


16. Once both parties have signed the end of service entitlement documents, the step
status will be updated as ‘Closed’.

17. You will receive an email notification confirming the submission of documents to the
Immigration Department (FAIC).

18. You will receive a notification email for the delivery once the application is approved
by the Immigration Department (FAIC).

19. Once the approval is obtained from the FAIC, the Cancellation E-Documents will be
uploaded under the visa cancellation service request Documents/uploads to be
printed/download.

Employee Residence Visa Cancelation Update Date: 13/07/2020


20. You can check the status of your application at any stage on the DMCC website via
the Visa Status Checker at www.dmcc.ae/free-zone/support/how-guides/visa-status-
checker.

Employee Residence Visa Cancelation Update Date: 13/07/2020

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