EG4® 18kPV

HYBRID INVERTER
USE R MAN UA L

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©2025 EG4® ELECTRONICS, LLC. ALL RIGHTS RESERVED.

VERSION 2.6.9 | INFORMATION SUBJECT TO CHANGE WITHOUT NOTICE.
MODEL #: IV-12000-HYB-AW-00
TABLE OF CONTENTS
1. TECHNICAL SPECIFICATIONS .................................................................................................................................. 1
2. ABBREVIATION LIST.................................................................................................................................................. 3
3. INVERTER SAFETY ..................................................................................................................................................... 4
3.1 SAFETY INSTRUCTIONS................................................................................................................................. 4
3.2 IMPORTANT SAFETY NOTIFICATIONS ...................................................................................................... 4
4. SÉCURITÉ DE L'ONDULEUR ..................................................................................................................................... 6
4.1 INSTRUCTIONS DE SÉCURITÉ ...................................................................................................................... 6
4.2 NOTIFICATIONS DE SÉCURITÉ IMPORTANTES ....................................................................................... 6
5. SYSTEM DIAGRAMS .................................................................................................................................................. 8
6. INSTALLATION ............................................................................................................................................................ 9
6.1 PACKING LIST ................................................................................................................................................... 9
6.2 TOOLS NEEDED FOR INSTALLATION ......................................................................................................... 9
6.3 LOCATION SELECTION AND INSTALLATION .......................................................................................... 10
7. CONNECTION OVERVIEW ...................................................................................................................................... 14
7.1 PV CONNECTION ............................................................................................................................................. 17
7.2 CONNECTING BATTERIES TO THE INVERTER ....................................................................................... 20
7.3 AC WIRING INFORMATION ......................................................................................................................... 22
7.4 WORKING WITH A GENERATOR ................................................................................................................ 25
7.5 OFF-GRID WIRING ......................................................................................................................................... 26
7.6 AC COUPLING INSTALLATION CONNECTION......................................................................................... 26
7.7 PARALLEL SYSTEM CONNECTION ............................................................................................................ 27
7.8 GRID, LOAD, AND AC CONNECTION .......................................................................................................... 29
7.9 GRID AND LOAD CONNECTIONS FOR SPLIT-PHASE SERVICE .......................................................... 30
7.10 WIRING DIAGRAMS ....................................................................................................................................... 30
8. MONITOR SYSTEM SETUP ................................................................................................................................... 40
8.1 WI-FI/4G DONGLE CONNECTION ............................................................................................................ 40
8.2 CONNECTIVITY REQUIREMENTS ............................................................................................................. 40
8.3 ONLINE MONITORING SYSTEM USER INTERFACE .............................................................................. 41
8.4 SMARTPHONE APP SETUP ......................................................................................................................... 42
8.5 ENABLE APP NOTIFICATIONS ................................................................................................................... 44
8.6 LOCAL MONITORING SETUP WITH THE EG4® MONITOR APP .........................................................46
8.7 THIRD-PARTY RS485 COMMUNICATION ............................................................................................... 46
9. OPERATION GUIDE .................................................................................................................................................. 47
9.1 INVERTER START-UP AND SHUTDOWN PROCEDURE ....................................................................... 47
9.2 LCD SCREEN .................................................................................................................................................... 47
9.3 WORKING MODES AND RELATED SETTINGS ........................................................................................ 53
9.4 RAPID SHUTDOWN (RSD) ............................................................................................................................61
10. FIRMWARE UPDATES ............................................................................................................................................. 63
10.1 FIRMWARE UPDATE VIA EG4® ELECTRONICS APP ............................................................................. 63
10.2 FIRMWARE UPDATE VIA MONITOR CENTER ........................................................................................64
11. TROUBLESHOOTING AND MAINTENANCE ....................................................................................................... 64
11.1 TROUBLESHOOTING WI-FI MODULE ....................................................................................................... 64
11.2 REGULAR MAINTENANCE ........................................................................................................................... 65
11.3 LED DESCRIPTION ......................................................................................................................................... 65
11.4 TROUBLESHOOTING BASED ON LCD SCREEN ...................................................................................... 66
12. CHANGELOG .............................................................................................................................................................. 70
 1. TECHNICAL SPECIFICATIONS
AC INPUT DATA
NOMINAL AC VOLTAGE 120/240VAC; 120/208VAC (L1/L2/N required)
FREQUENCY 50/60Hz
MAX. AC CURRENT 50A @ 240VAC
MAX. AC INPUT POWER 12000W
MAX. AC BYPASS 200A

AC GRID OUTPUT DATA

MAX. OUTPUT CURRENT 50A
OUTPUT VOLTAGE 120/240VAC; 120/208VAC (L1/L2/N required)
OPERATING VOLTAGE RANGE 180-270VAC
NOMINAL POWER OUTPUT @240V 12000W | @208V 10400W
FREQUENCY 50/60Hz
POWER FACTOR 0.99 @ Full Load
REACTIVE POWER ADJUST RANGE (-0.8) ≈ (+0.8) Leading Adjustable
MAX CONT. LINE WATTAGE 6000W
w/ PV: 14700W (10 min), 15500W (5 min)
PEAK POWER (SURGE CAPACITY)
W/O PV: 13500W (10 min)
THD @FULL LOAD <5%
OPEN LOOP RESPONSE TIME (OLRT) <2 seconds
TIME TO STEADY STATE <10 seconds
TRANSFER TIME 20ms (Default), 10ms (Configurable) | Parallel – 20ms

BACKUP/UPS AC OUTPUT DATA

RATED OUTPUT CURRENT (240/208VAC) 50A
AC BYPASS (GENERATOR) 90A
NOMINAL OUTPUT VOLTAGE 240 | 120/240 | 120/208VAC
RATED OUTPUT POWER @240VAC 12000W | @208VAC 10400W
MAX. CONTINUOUS LINE WATTAGE 8000W per 120V
w/ PV: 14700W (10 min), 15500W (5 min)
PEAK POWER
w/o PV: 13500W (10 min)
THDV (TOTAL HARMONIC DISTORTION VOLTAGE) <5%
OPEN LOOP RESPONSE TIME (OLRT) <2 seconds
TIME TO STEADY STATE <10 seconds
SWITCHING TIME 10ms

PV INPUT DATA
NUMBER OF MPPTS 3
INPUTS PER MPPT 2 (MPPT 1) | 1 (MPPT 2) | 1 (MPPT 3)
MAX. USABLE INPUT CURRENT 25A (MPPT 1) | 15A (MPPT 2) | 15A (MPPT 3)
MAX. SHORT CIRCUIT INPUT CURRENT 31A (MPPT 1) | 19A (MPPT 2) | 19A (MPPT 3)
DC INPUT VOLTAGE RANGE 100-600 VDC
UNIT STARTUP VOLTAGE 100 VDC
MPPT OPERATING VOLTAGE RANGE 140-500 VDC
NOMINAL MPPT VOLTAGE 360 VDC
MAXIMUM UTILIZED SOLAR POWER 18000W
RECOMMENDED MAXIMUM SOLAR INPUT 21000W

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EFFICIENCY
CEC 96.9%
MAXIMUM EFFICIENCY (PV TO GRID) 97.5%
MAXIMUM EFFICIENCY (BATTERY TO GRID) 94%
MAXIMUM EFFICIENCY (PV TO BATTERY) 99.9%
IDLE CONSUMPTION (NORMAL | STANDBY MODE) ~70W | ~18W

BATTERY DATA
COMPATIBLE BATTERY TYPES Lead-acid/Lithium
MAX. CHARGE/DISCHARGE CURRENT 250A
NOMINAL VOLTAGE 48 VDC
VOLTAGE RANGE 40-60 VDC (Lithium); 40-60 VDC (Lead-acid)
RECOMMENDED BATTERY CAPACITY PER INVERTER >200Ah

GENERAL DATA
MAX. UNITS IN PARALLEL 10
PRODUCT DIMENSIONS (H×W×D) 34.3×20.5×11.2 in (870×520×285mm)
UNIT WEIGHT 121 lbs. (55kg)
DESIGN TOPOLOGY High Frequency - Transformerless
RELATIVE HUMIDITY 0-100%
OPERATING ALTITUDE <2000m (<6561ft)
OPERATING AMBIENT TEMPERATURE RANGE -13°F – 140°F (-25°C – 60°C)
STORAGE AMBIENT TEMPERATURE RANGE -13°F – 140°F (-25°C – 60°C)
NOISE EMISSION (TYPICAL) 68dB @ 3ft
LOCKED ROTOR AMPS (LRA) 180A
COMMUNICATION INTERFACE RS485/Wi-Fi/CAN
STANDARD WARRANTY* 10-year standard warranty
OUTDOOR RATING NEMA 4X
PV Arc Fault Protection, PV Ground Fault Protection, PV
Reverse Polarity Protection, Pole Sensitive Leakage Current
SAFETY FEATURES
Monitoring Unit, Surge Protection Device, Integrated PV
Disconnect
STANDARDS AND CERTIFICATIONS
UL1741, SA, SB, PCS CRD
RAPID SHUT DOWN (RSD) NEC 2020:690.12
ARC-FAULT CIRCUIT INTERRUPTER (AFCI) NEC 2020:690.11 / UL1699B
GROUND FAULT MONITORING (GFDI) NEC 2020:690.41(B)
CSA 22.2.107.1
CSA 22.2.330
IEEE 1547.1:2020; IEEE 1547:2018
HAWAII RULE 14H
CALIFORNIA RULE 21 PHASE I, II, III
FCC PART 15, CLASS B
*For information regarding warranty registration on EG4® Electronics products, please navigate to
https://eg4electronics.com/warranty/ and select the corresponding product to begin the registration process.

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 2. ABBREVIATION LIST
• AWG – American Wire Gauge • In-lbs. – Inch Pounds

• A – Amps • kW – Kilowatt

• Ah – Amp hour(s) • kWh – Kilowatt-hour

• AC – Alternating Current • LCD – Liquid Crystal Display

• AFCI – Arc-Fault Circuit Interrupter • LFP – Lithium Iron Phosphate

• AHJ – Authority Having Jurisdiction • L1 – Line 1

• kAIC – kilo-Amp Interrupting Capability • L2 – Line 2

• ANSI – American National Standards Institute • mm – Millimeters

• BAT – Battery • MPPT – Maximum Power Point Tracking

• BMS – Battery Management System • mV – Millivolt

• COM – Communication • N – Neutral

• CT – Current Transformer • NEC – National Electric Code

• NEMA – National Electrical Manufacturers
• DC – Direct Current Association
• DIP – Dual In-line Package • NFPA – National Fire Prevention Association

• DOD – Depth of Discharge • Nm – Newton Meters

• EG – Equipment Ground • NOCT – Normal Operating Cell Temperature

• EGS – Equipment Grounding System • PC – Personal Computer

• EMC – Electromagnetic Compatibility • PCB – Printed Circuit Board

• EPS – Emergency Power System • PE – Protective Earth

• ESS – Energy Storage System • PPE – Personal Protective Equipment

• E-Stop – Emergency Stop • PV – Photovoltaic

• FCC – Federal Communication Commission • RSD – Rapid Shut Down

• GE – Grounding Electrode • SCC – Standards Council of Canada

• GEC – Grounding Electrode Conductor • SOC – State of Charge

• GFCI – Ground Fault Circuit Interrupter • STC – Standard Testing Conditions

• GFDI – Ground Fault Detector/Interrupter • UL – Underwriters Laboratories

• Imp – Maximum Power Point Current • UPS – Uninterrupted Power Supply

• IEEE – Institute of Electrical and Electronic • V – Volts
Engineers
• IP – Ingress Protection • VOC – Open-Circuit Voltage

• Isc – Short-Circuit Current • VMP – Voltage Maximum Power

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3. INVERTER SAFETY
3.1 SAFETY INSTRUCTIONS
International safety regulations have been strictly observed in the design and
testing of the inverter. Before beginning any work, carefully read all safety
instructions, and always observe them when working on or with the inverter. The
installation must follow all applicable national or local standards and regulations.
Incorrect installation may cause:
• Injury or death to the installer, operator or third party
• Damage to the inverter or other attached equipment
3.2 IMPORTANT SAFETY NOTIFICATIONS
DANGER: Hazardous Voltage Circuits!
There are various safety concerns that must be carefully observed before, during,
and after the installation, as well as during future operation and maintenance. The
following are important safety notifications for the installer and any end users of
this product under normal operating conditions.

1. Beware of high PV voltage. Install an external DC disconnect switch or

breaker and ensure it is in the “off” or “open” position before installing or
working on the inverter. Use a voltmeter to confirm there is no DC voltage
present to avoid electric shock.
2. Beware of high grid voltage. Ensure the AC switch and/or AC breaker are in
the “off” or “open” position before installing or working on the inverter. Use a
voltmeter to confirm there is no voltage present to avoid electric shock.
3. Beware of high battery current. Ensure that the battery module breakers
and/or on/off switches are in the “open” or “off” position before installing or
working on the inverter. Use a voltmeter to confirm there is no DC voltage
present to avoid electric shock.
4. Do not open the inverter while it is operating to avoid electric shock and
damage from live voltage and current within the system.
5. Do not make any connections or disconnections (PV, battery, grid,
communication, etc.) while the inverter is operating.
6. An installer should make sure to be well protected by reasonable and
professional insulative equipment [e.g., personal protective equipment (PPE)].
7. Before installing, operating, or maintaining the system, it is important to inspect
all existing wiring to ensure that it meets the appropriate specifications and
conditions for use.
8. Ensure that the PV, battery, and grid connections to the inverter are secure and
proper to prevent damage or injuries caused by improper installation.
9. Some components of the system can be very heavy. Be sure to utilize team-lift
among other safe lifting techniques throughout the installation.

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 WARNING: TO REDUCE THE RISK OF INJURY, READ ALL INSTRUCTIONS!
All work on this product (system design, installation, operation, setting, configuration,
and maintenance) must be carried out by qualified personnel. To reduce the risk of
electric shock, do not perform any servicing other than those specified in the operating
instructions unless qualified to do so.
1. Read all instructions before installing. For electrical work, follow all local and national
wiring standards, regulations, and these installation instructions.
2. Make sure the inverter is properly grounded. All wiring should be in accordance with
the National Electrical Code (NEC), ANSI/NFPA 70.
3. The inverter and system can inter-connect with the utility grid only if the utility provider
permits. Consult with the local AHJ (Authority Having Jurisdiction) before installing this
product for any additional regulations and requirements for the immediate area.
4. All warning labels and nameplates on the inverter should be clearly visible and must
not be removed or covered.
5. The installer should consider the safety of future users when choosing the inverter’s
correct position and location as specified in this manual.
6. Keep children from touching or misusing the inverter and relevant systems.
7. Beware! The inverter and some parts of the system can be hot when in use. Do not
touch the inverter’s surface or most of the parts when they are operating. During
operation, only the LCD and buttons should be touched.

WARNING!
Cancer and Reproductive Harm – See www.P65Warnings.ca.gov for more details.

DISCLAIMER
EG4 reserves the right to make changes to the material herein at any time without notice.
Please refer to www.eg4electronics.com for the most updated version of our manuals/spec sheets.

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4. SÉCURITÉ DE L'ONDULEUR
4.1 INSTRUCTIONS DE SÉCURITÉ
Les réglementations internationales de sécurité ont été strictement observées lors de la conception et
des tests de l'onduleur. Avant de commencer tout travail, lisez attentivement toutes les instructions de
sécurité et respectez-les toujours lorsque vous travaillez sur ou avec l'onduleur. L'installation doit suivre
toutes les normes et réglementations nationales ou locales applicables. Consultez l'autorité locale
compétente et/ou le fournisseur d'électricité pour obtenir les permis et autorisations nécessaires avant
l'installation.
Une installation incorrecte peut causer:
• Des blessures ou la mort de l'installateur, de l'opérateur ou d'un tiers
• Des dommages à l'onduleur ou à d'autres équipements connectés
4.2 NOTIFICATIONS DE SÉCURITÉ IMPORTANTES
DANGER: Circuits à haute tension!
Il y a divers problèmes de sécurité qui doivent être soigneusement observés avant,
pendant et après l'installation, ainsi que pendant l'exploitation et la maintenance futures.
Les notifications de sécurité suivantes sont importantes pour l'installateur et tout
utilisateur final de ce produit dans des conditions normales de fonctionnement.
1. Attention à la haute tension PV. Installez un interrupteur ou disjoncteur externe de
déconnexion DC et assurez-vous qu'il est en position "off" ou "ouvert" avant d'installer
ou de travailler sur l'onduleur. Utilisez un voltmètre pour confirmer qu'il n'y a pas de
tension DC présente afin d'éviter les chocs électriques.
2. Attention à la haute tension du réseau. Assurez-vous que l'interrupteur AC et/ou le
disjoncteur AC sont en position "off" ou "ouvert" avant d'installer ou de travailler sur
l'onduleur. Utilisez un voltmètre pour confirmer qu'il n'y a pas de tension présente afin
d'éviter les chocs électriques.
3. Attention au courant élevé de la batterie. Assurez-vous que les disjoncteurs des
modules de batterie et/ou les interrupteurs on/off sont en position "ouvert" ou "off" avant
d'installer ou de travailler sur l'onduleur. Utilisez un voltmètre pour confirmer qu'il n'y a
pas de tension DC présente afin d'éviter les chocs électriques.
4. Ne pas ouvrir l'onduleur pendant qu'il fonctionne pour éviter les chocs
électriques et les dommages dus à la tension et au courant en direct dans le
système.
5. Ne pas effectuer de connexions ou de déconnexions (PV, batterie, réseau,
communication, etc.) pendant que l'onduleur fonctionne.
6. Un installateur doit s'assurer d'être bien protégé par un équipement isolant raisonnable
et professionnel (par exemple, équipement de protection individuelle (EPI)).
7. Avant d'installer, d'exploiter ou de maintenir le système, il est important d'inspecter tous
les câblages existants pour s'assurer qu'ils répondent aux spécifications et conditions
appropriées pour l'utilisation.
8. Assurez-vous que les connexions PV, batterie et réseau à l'onduleur sont sécurisées et
appropriées pour éviter les dommages ou les blessures causés par une installation
incorrecte.
9. Certains composants du système peuvent être très lourds. Assurez-vous d'utiliser des
techniques de levage en équipe parmi d'autres techniques de levage sûres tout au long
de l'installation.

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 AVERTISSEMENT : POUR RÉDUIRE LE RISQUE DE BLESSURE, LISEZ
TOUTES LES INSTRUCTIONS !
Tous les travaux sur ce produit (conception du système, installation, exploitation, réglage,
configuration et maintenance) doivent être effectués par du personnel qualifié. Pour réduire le
risque de choc électrique, ne réalisez aucun entretien autre que ceux spécifiés dans les
instructions de fonctionnement, sauf si vous êtes qualifié pour le faire.
10. Lisez toutes les instructions avant d'installer. Pour les travaux électriques, suivez toutes
les normes et réglementations locales et nationales de câblage, ainsi que ces
instructions d'installation.
11. Assurez-vous que l'onduleur est correctement mis à la terre. Tous les câblages doivent
être conformes au Code National de l'Électricité (NEC), ANSI/NFPA 70.
12. L'onduleur et le système peuvent se connecter au réseau électrique uniquement si le
fournisseur d'électricité le permet. Consultez l'autorité locale compétente avant
d'installer ce produit pour toute réglementation et exigence supplémentaire pour la
zone immédiate.
13. Toutes les étiquettes d'avertissement et les plaques signalétiques sur l'onduleur doivent
être clairement visibles et ne doivent pas être retirées ou couvertes.
14. L'installateur doit tenir compte de la sécurité des futurs utilisateurs lors du choix de la
position et de l'emplacement corrects de l'onduleur, comme spécifié dans ce manuel.
15. Empêchez les enfants de toucher ou de mal utiliser l'onduleur et les systèmes
pertinents.
16. Attention ! L'onduleur et certaines parties du système peuvent être chauds lorsqu'ils
sont utilisés. Ne touchez pas la surface de l'onduleur ou la plupart des pièces
lorsqu'elles fonctionnent. Pendant le fonctionnement, seuls l'écran LCD et les boutons
doivent être touchés.

AVERTISSEMENT !
Cancer et dommages reproductifs – Voir www.P65Warnings.ca.gov pour plus de
détails.

DISCLAIMER
EG4® se réserve le droit de modifier le contenu de ce document à tout moment sans préavis. Veuillez
consulter www.eg4electronics.com pour la version la plus récente de nos manuels/fiches techniques.

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5. SYSTEM DIAGRAMS
This unit and its associated system are suitable for the following applications:

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 6. INSTALLATION
6.1 PACKING LIST
When the product is unpacked, the contents should match those listed below:
Pictures for reference only.

User Manual Keys 1” CT (2) L Bracket (2)

Wi-Fi Dongle Paper Board Mounting Bracket Cross Head Screw

M3×10 (4)

Hybrid Inverter
RJ45 Terminals (4) Cross Head Screw Tapping Screws Expansion Bolts
M5×10 (4) (6) (6)

Battery Communication Parallel Communication

Cable L=2m × 1 (Orange) Cable L=2m × 1 (Grey)

6.2 TOOLS NEEDED FOR INSTALLATION

• Hand truck with all-terrain tires • M8 Hex • 13 mm or ½ socket for lag screws
• Tape measure • M5 Hex • Level
• Drill and drill bits (5/16) • Multimeter • Channel Locks
• Wire strippers • Tech screwdriver • Self-tapping screws (2)
• Small straight slot • 14 mm or 9/16 socket for anchors • Torque wrench
• Lineman’s Pliers, rabbit ears or • Medium flat head screwdriver for PV • Heavy duty wood screws (4) – if
side cutters connection anchoring in wood OR
Hammer Drill or masonry bit
(9/16)—if anchoring in concrete

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6.3 LOCATION SELECTION AND INSTALLATION
Requirements for Installation Location
DANGER:
Ensure there is at least 7.9 inches of space around the inverter for heat to dissipate
or else there is a risk of fire. Ensure the inverter is mounted away from all
combustible materials.
1. The mounting wall should be strong enough to bear the weight of the inverter.
2. Maintain the minimum clearances presented below for adequate heat dissipation.

7.9 in.
(20 cm)

7.9 in. 7.9 in.

(20 cm) (20 cm)

7.9 in.
(20 cm)

3. Never position the inverter in direct sunlight. Refer to the figure below and choose a well-
shaded site or a shed to protect the inverter from direct sunlight. Protect the LCD screen from
excessive UV exposure. The inverter should be installed upright on a vertical surface.

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 Installing the Inverter
The inverter is designed to be wall-mounted on a vertical, solid non-combustible surface such as
brick or concrete. Two or more people may be needed to install the inverter due to its weight. The
slots on the mounting bracket can accommodate various stud spacings from 12 in. (305 mm) to 16
in. (406 mm).
2.36 in. (60 mm)

5.7 in. (145 mm)

17.3 in. (440 mm)

18 in. (458 mm)

Mounting Steps:

1. Select a location for the inverter’s final placement.

2. Use the cardboard template to mark where the
mounting bracket screws will be installed.
When installing the bracket to studs, verify the marks
for the screws are centered over a stud.

3. When installing the bracket to concrete or brick, drill

5/16 in. (8 mm) diameter holes on the marks, making
sure the holes are deeper than 2 in. (50 mm) when
using the included expansion bolts. When installing the
bracket to studs, drill a pilot hole recommended for the
screw diameter used. Ensure the studs are spaced 12
to 16 in. apart.

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4. For concrete or brick wall installation, insert the
expansion bolts into the drilled holes. Install the bracket
to the wall, ensuring the arrow is pointing up. Use the
corresponding nuts and washers (packaged together
with the expansion bolts) to affix the bracket to the wall.
For stud wall installation, use the proper screws and
affix the bracket to the wall.

5. Use the team lift technique, place the inverter on to the

wall bracket, securing it to the wall.

6. Temporarily mount the L bracket to the side of the

inverter (located at the bottom, one on each side).
Mark holes on the wall based on the hole location
on the right-angled bracket (repeat this step for
both sides).

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 7. Remove the angle bracket and drill a hole at the
marking. Use the drill bit size based on the anchor type
or screw size as directed in step 3 (repeat this step for
both sides.

8. Attach the angle brackets (one on each side) to the

inverter and to the wall using the correct hardware.
Once the bracket is secure, the wall installation is
complete.

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7. CONNECTION OVERVIEW
Breaker selection recommendation for both DC and AC:
Label Breaker/Switch Description
A PV Input See Section 7.1
B Integrated Bonded Battery Breaker 200A × 2
L1:200A
C Integrated Bonded Load Breaker
L2:200A
D AC Input/Output See Section 7.3
E Generator 240VAC/100A

Overview of the Cable Box

B C

A D

E
For more information on wiring and connections, see section 7.

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 Overview of Connection Ports

a. Battery communication port (CAN & RS485) h. ±12V: reserved for customer to use 500mA
b. CT interface (refer to Section 7.3 for CT Max
connection) i. CAN matching resistance: set DIP switch
c. INV 485: debugging port when using inverters in parallel
d. Parallel communication port (refer to Section j. Connection for generator auto-start function:
6.6 for parallel connection) GEN (NO, NC)
e. Fans 1/2/3 k. Reserved: DRY (NO, NC)
f. Temp sensor connection for lead-acid battery l. LCD UI upgrade port
g. Meter 485B & 485A: for meter communication m. RSD Terminals

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Back View of the Cable Box Knockouts

Bottom View of Cable Box Knockouts

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 7.1 PV CONNECTION
Cable Requirements*:
Cable Size Minimum Insulator Voltage
10 AWG – 6 AWG (Max.) (6 mm2 – 16 mm2) 600V
*Consult installer to ensure that appropriate cable sizing is used due to various factors such as
voltage drop and Voc.

IMPORTANT:
Verify the lowest ambient temperature of the installation location. The rated Voc on
the solar module nameplate is obtained at STC (77°F/ 25°C). As the ambient
temperature drops, the solar module Voc increases. Ensure the maximum solar string
voltage, corrected at the lowest temperature, does not exceed the inverter’s
maximum input voltage of 600V

PV Input Data Description Parameter

Range required for the unit to operate up to
DC Input Voltage Range 100 – 600VDC
maximum input
Unit Startup Voltage Voltage needed for the LCD to turn on 100VDC
Minimum voltage needed to output power
Load Output Minimum Voltage >140VDC
on Load side
MPPT Operating Voltage Range Range where the MPPT can track 120 – 500VDC
Range where the MPPT operates at
Full Power MPPT Voltage Range 230 – 500VDC
maximum capabilities
The MPPT will operate most optimally at
Nominal MPPT Voltage 360VDC
this voltage
Number of watts the unit can utilize from
Maximum Utilized Solar Power array after considering all power loss 18,000W
factors
The suggested PV power input to the
Rec. Maximum Solar Input device for it to utilize the full 18kW of PV 21,000W
that it can process.

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String Sizing

NOTE:
To determine how many modules per string, first verify the lowest possible ambient
temperature of the installation location. Next, find the rated VOC, VMP, Isc and Imp of
the solar module at 25ºC and the temperature coefficients for voltage and power.
Then, calculate the highest possible VOC for the entire string when the ambient
temperature falls to the lowest possible ambient temperature upon sunrise. To make
this calculation, use a string calculator or consult a solar designer or solar electrician.
For all modules, the calculations must be verified by consulting a professional.

To use EG4’s new solar string sizing tool, navigate to

https://eg4electronics.com/wp-content/themes/hello-elementor/eg4-solar-panel-string-sizer/.

DANGER:
DAMAGE WILL OCCUR if the string voltage on a cold, sunny morning exceeds the
inverter’s maximum input voltage of 600V!

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 • When solar modules are put in a series string, the voltage multiplies times the number of
modules and the amperage stays the same as each module.
• Calculate the maximum current of the string so as not to exceed the inverter’s MPPT circuit
ratings. Double check if the calculated Vmp range is within the 230 – 500VDC optimal MPPT
circuit operating range. Consult a solar designer if needed.
• When solar modules are put in parallel, the amperage multiplies by the number of modules
and the voltage stays the same as each module.
• The inverter has three MPPT PV charging circuits. MPPT #1 will use up to 25 amps, which
means two strings can be paralleled for any modules having less than a 12.5A (Imp) rating.
MPPT #2 and MPPT #3 will use up to 15 amps each, so they are usually limited to one string
(Unless the module has <7.5Amps).
• Each string should ideally contain the same model, brand, and quantity of panels for ease of
design, racking, and wiring. However, varying string sizes can be used for unique MPPTs. If
two strings are used for MPPT #1 they MUST be the same model, brand and number per
string. MPPT#2 and MPPT #3 could differ in model, brand, and number per string (same
make/model per string) on the condition that each string complies with the lowest
temperature (maximum string number) and maximum amperage calculations above.
• All panels on a series/parallel string should face the same orientation and hopefully be
exposed to roughly the same shading across the string. Consideration should be placed on
string location and wiring order on the racking to minimize shading effects. One shaded
module can disproportionately reduce output for the entire string, so avoiding linear strings in
favor of rectangular strings can increase output. Optimizers can also achieve this.
• The inverter will limit the total MPPT current to 25A for MPPT #1, 15A for MPPT #2, and 15A
for MPPT #3.

NOTE:
The array can have a higher Imp than the 26A/15A specified, but the MPPTs will not
make full use of the extra current. Having an array that can produce more current
than the MPPTs can utilize is useful for increasing morning, winter, or cloudy day
solar production.

19
 Steps for PV Wiring
1. Ensure all breakers and disconnect switches are in the OFF
position before connecting or disconnecting wires. Use a
voltmeter to confirm there is no voltage present.
2. Strip off 1/2 in. – 2/3 in. (12.7 mm – 17 mm) insulation on
the PV string’s positive and negative conductors.
Note: Use wire ferrules for the PV string conductors if they
are stranded wire.
3. Insert the conduit fitting into the opening for the PV
connection and tighten it from the inside using the counter
nut.
4. Route the PV conductors through the conduit fitting and into
the inverter.
5. Secure the PV conductors in place into the inverter inputs.
Verify that they are secured properly by lightly pulling on
them.
6. Ensure the conduit and conduit fittings are fastened
securely and the cable entry holes are sealed.

7.2 CONNECTING BATTERIES TO THE INVERTER

Cable Requirements*
# of cables Cable Size (90°C) Max. Distance Torque for cable connection
2 sets 1/0AWG (53.5 mm2) 10 ft. 165 in-lbs. (18.6Nm)
2 sets 2/0AWG (67.4 mm2) 20 ft. 165 in-lbs. (18.6Nm)
1 set 4/0AWG (107 mm2) 10 ft. Max. 275 in-lbs. (31.1Nm)
1 set 250kcmil (127 mm2) 20 ft. Max. 275 in-lbs. (31.1Nm)
*Suggestions based on distance and battery bank quantity

20
 Battery Power Cable Connection
1. Place all breakers in the OFF position before connecting
or disconnecting wires. Ensure that there is no voltage
present with a voltmeter.
2. Strip 3/5 in. – 4/5 in. (15 mm – 20 mm) insulation from the
cable end.
3. Route the battery power cable, connecting positive to
BAT +, and negative to BAT -.
4. Secure the conduit fitting to the enclosure using the
counter nut.
5. Fasten battery positive and negative cables to the
mechanical terminals according to the markings with an
M8 hex wrench.

Battery Communication Cable Connection

1. Use the included battery communication cable to connect the battery to the inverter and
choose “Lithium” as the battery type*. Select the “Lead-Acid” setting if the lithium battery
cannot communicate with the inverter. The battery communication port on the inverter is an
RJ45 socket with the pinout for the RJ45 plug shown on the following image. Users can
make the communication cable according to the inverter pin description below and the
correct pinout of the communication port on the battery. The inverter supports both CAN and
RS485 communication.
*For inter-battery communication and battery bank setup with EG4® batteries, refer to the
respective battery manual.

Pin 1 234567
Pin Description
1 BAT RS485 B
2 BAT RS485 A
3 NC
4 BAT CAN H
5 BAT CAN L
6 NC
7 NC
8 NC

Battery CAN & RS485

21
 2. After connecting the battery power
and communication cables, enter
the “Advanced” settings to choose
the battery type and brand. When
prompted, enter “00000” as the
password to enter the settings
menu.

NOTE:
If using EG4® LifePower4 V1 batteries in the system, a firmware update is required
for closed-loop communications. Contact the distributor for this file or navigate to
https://www.eg4electronics.com/ for the most recent updates and documentation. For
communication with EG4 batteries, select “Lithium” under “Battery Type” and then
select “1” under “Lithium brand”.
• If using LifePower4 V1 batteries or RS485 communications, use “0:EG4”
under “Lithium brand”.

For Lithium Battery:

Ensure that the lithium battery being used

is compatible with the inverter. EG4®
strongly recommends using closed-loop
communications between the battery and
inverter. Contact the distributor or
[email protected] for an
updated battery closed-loop
communications list. If using multiple
battery modules with the inverter, the
inverter communication cable must be
connected to the master battery. Check
with the battery supplier for battery
master and slave settings.

For Lead-Acid Battery:

The temperature sensor for Lead-Acid batteries is optional. There are three stages for lead-acid
battery charging.
A qr code with a few black squares
Description automatically generated

Battery Wiring Diagrams

22
 7.3 AC WIRING INFORMATION
When sizing AC wires, adhere to the following information.
Cable Requirements:
Terminal Connection Wire Size Torque Values
95 – 165 in-lbs. (10.7Nm – 18.6Nm)
GRID 6 – 4/0AWG (26.7 mm² – 107 mm²)
depending on wire
95 – 165 in-lbs. (10.7Nm – 18.6Nm)
GEN Size according to generator output
depending on wire
95 – 165 in-lbs. (10.7Nm – 18.6Nm)
LOAD 6 – 4/0AWG (26.7 mm² – 107 mm²)
depending on wire
Ground-Neutral Bonding
The information below describes the nature of the ground and neutral in the inverter and their
relationship to the system. Always consult with an installer or a licensed electrician to ensure that the
right configuration is being used:
• The neutral line is a solid connection between AC input and AC output (known as a Common
Neutral Architecture).
• The neutral line between the AC input and AC output is never disconnected.
• The inverter never creates a ground-neutral bond in any mode of operation.

IMPORTANT:
The system should have only one ground-neutral bond (this is typically the Main
Bonding Jumper located at the first grid system disconnect).
After connecting all AC wiring, put the build in LOADS breaker back to the ON
position before providing power to the load.

CT Connection
1. Before connecting or disconnecting AC wires,
ensure all breakers are in the OFF position. Check
that there is no voltage present with a voltmeter.
2. Strip off 3/5 in. – 4/5 in. (15.2 mm – 20.3 mm)
insulation from the AC cables.
Note: Use wire ferrules if the cables are made of
fine stranded wires.
3. Secure the conduit fitting to the enclosure using
the counter nut of the fitting.
4. Fasten the GRID and LOAD cables to the terminal
block in accordance with the terminal labels using
an M8 hex wrench (For ground terminal, use an
M5 hex wrench.).
5. Secure conduit to the conduit fitting.
6. Check that the cables are connected properly.
Take appropriate measures to ensure that the
conduit and conduit fitting are properly secured
and seal the cable entry holes.

23
To measure the power imported from and exported to the grid, a pair of CTs or one three-phase
meter must be installed at the service entry point in or near the main service panel. Two CTs are
provided with each inverter.
CT Port Pin Definition
The CT interface for the two (2) CT connections is an RJ45 port. The two (2) CTs come with
premade plugs that can be connected directly to the port.

Pin 1 2345678

Pin Description
1–4 Reserved
5 CT2N
6 CT2P
7 CT1N
8 CT1P

Refer to the connection diagram to the

right for the correct position of the CTs.
Clamp the 2 CTs onto the L1 and L2 wires
at the service entry point in the main
service panel.
The arrows on the CTs must point
toward the inverter and be placed on
the proper line based on their number.
(CT 1 for L1, CT 2 for L2)

CT Clamp Ratio:
The inverter supports three ratios of CT clamps:
1000:1, 2000:1, and 3000:1. The included CT is
3000:1.
If using a 3rd party CT, ensure that the CT ratio is
of the supported types. Be sure to select the
correct CT ratio setting on the inverter.
Black= L1
Red= L2
Orange= Neutral
Grey= Communication Cable
L1

L2

Neutral

24
 Extending the CT Clamp Cable
The CT wires can be extended with a common ethernet
cable if they are not long enough. An RJ45 adapter is
needed for the extension. The CT wires can be extended up
to 300 ft. (around 90 m).

7.4 WORKING WITH A GENERATOR

Generator System Connection
This hybrid inverter can work with a generator by connecting it to the GEN terminals on the inverter.
When the generator is started, it will supply the inverter with the generator’s maximum power. If the
generator’s power is not adequate to power all loads, the inverter will pull from the battery bank as
supplemental power.

Generator requirements:
1. Generator should be a 120/240VAC, 60Hz generator.
2. Generator capacity should be between 6kW – 21.6kW.
3. Generator THD should be <3%.

Connecting the Generator Start Signal (2-Wire Start)

Example 1

Example 2

When the generator is started, all the loads connected to the LOAD terminals will be supplied by the
generator while still charging batteries; the generator will become the primary source of power for
the inverter. The pass-through relay on the generator terminal is 90A. When the generator is on,
ensure the total load and charge current does not exceed 90A. The generator start signal will be
connected to the COM board GEN Normally Open (NO1 and CO1), or Normally Closed (NC1 and
CO1) terminals, if users want to start generator remotely. See diagram above for 2 examples.
Generator 2-Wire Start Specs:
• Maximum Voltage 30VDC, 277VAC.
• Maximum NO Contact Current: 5A
• Maximum NC Contact Current: 3A

25
Generator Start and Stop Settings
The “Operating Mode” setting will determine whether the system will use battery SOC or battery
voltage to start or stop the generator.

Generator Start Conditions

The generator will start when utility fails and one of the following conditions is met:
• When battery bank is discharged to the cut-off setting OR
• There is a force charge request from battery bank OR
• When the battery voltage or SOC is lower than the generator “Charge start Volt/SOC” setting.
Generator Stop Conditions
When battery voltage or SOC is higher than the “Charge end Volt/SOC” settings.
7.5 OFF-GRID WIRING
The 18kPV can fully function in off-grid only mode. It does not need the utility or generator to
function. Purely off-grid systems that do not have access to the utility should strongly consider
having a 2-wire start backup generator for extended cloudy periods (8 – 12kW diesel recommended
per 18kPV inverter, 21kWs max. per inverter). Off-grid systems should have robust battery banks
sized to ensure multiple days of power and to reduce generator run time.
The 18kPV can also utilize AC coupled solar input through the GEN port in purely off-grid systems.
The generator can then be connected to the GRID port.
The 18kPV can accept up to 90Amps (21kWs) of generator power and will pass through all available
power to the loads. Therefore, the LOADS subpanel can be sized up to the size of the backup
generator with a 60 amp minimum per inverter.
7.6 AC COUPLING INSTALLATION CONNECTION
The inverter can accept PV solar inputs to both MPPT channels and AC coupled solar input at the
same time. The AC coupled solar input can be up to 90A of AC power or 21.6kW of solar. The MPPT
channels can handle up to 18kW of solar, with 12kW available to feed back to the grid. Therefore, up
to 33.6kW of AC power could be sent back to the grid. For this amount of back feed, users will need
either a feeder tap or supply side tap as the point of utility interconnection. The existing solar system
is connected to the inverter's GEN terminal.
After the AC couple function is enabled:
When the grid is on, the 18kPV sends the AC power of the grid-interactive inverter to the loads and
battery bank. Any remaining energy will be exported to the grid.
When the grid is off, the 18kPV enables the grid-interactive inverter to provide PV power to loads
and battery bank. Loads will be supplied by PV first, then battery power. When solar power exceeds
the sum of loads’ power consumption and maximum battery charging power, the inverter will signal
the grid interactive inverter to reduce power via the frequency-shifting, power-reduction mechanism.

26
 What is frequency-shifting power reduction?
All UL1741SA compliant grid-interactive inverters have the Frequency-Watt feature, which requires
the grid-interactive inverter to reduce power with increasing grid frequency. The power will drop to
zero before the over-frequency trip threshold is reached.
When the grid is down and the hybrid inverter requires an AC coupled inverter to reduce power, it
simply shifts the output frequency up slightly, and the grid-interactive inverter will limit its output
power accordingly after sensing this frequency shift.
When the grid is up, the frequency is dictated by the grid and the hybrid inverter will reduce exported
power if the frequency goes up.
AC Coupling Settings: The “AC couple” setting must be enabled when connecting an existing on-
grid system to the GEN terminal.
Start SOC/Voltage (%/V): The SOC or Voltage at which the AC coupled inverters are turned on
when in off-grid mode (50% to 70% recommended).
End SOC/Voltage (%/V): The SOC or Voltage at which the AC coupled inverters are shut down
when in off-grid mode (90% recommended).

When on-grid and export to grid is enabled, the AC coupled inverter will always be on, and it will sell
any extra power back to the grid. Ensure “Grid Sell Back” is allowed with the utility provider when
using AC coupled PV arrays on-grid.

NOTE:
It is recommended to keep the Start V/SOC and the End V/SOC within 5 – 10% of
each other for optimal operations when utilizing AC coupling.
If looking to frequency shift when AC coupling, it is recommended to set the Start
SOC to 99% and the End SOC to 100%.
7.7 PARALLEL SYSTEM CONNECTION
Connections for Parallel System
The hybrid inverter supports parallel connection to expand power and energy capacity to suit
different usage scenarios. Up to 10 units can be paralleled to reach a capacity of 120kW.
The parallel wiring diagrams are as follows. The manual bypass switch connects the loads to LOAD
panel as default. If the inverters fail, users can switch the loads to utility. Contact the inverter
supplier for more detailed guidance on paralleling the system.

REMINDER:
Put the CAN communication pin to ON status for the first and the last inverter and
OFF for inverters in between. Both switches in the “ON” position translates to
address 1. Both switches in the “OFF” position translates to address 0.

27
 REMINDER:
If the inverter-to-inverter paralleling cable needs to be extended, ensure the cable is
a straight-through CAT5 and up cable. See image below for reference

Parallel Information Display

The information in the blue box
shows the parallel information:
• Pnum: 01 – 10
a. Display number of
parallel units
• Role: P or S:
a. P = Master
b. S = Slave
• Phase: 1 – 3:
a. 1: U Phase
b. 2: V Phase
c. 3: W Phase

Notices for parallel system:

• Ensure that the generator is connected to all inverters in parallel (if available).
• If the number of PV panels connected to each inverter cannot be divided evenly, it is
recommended to have more PV panels on the master inverter.
• The values shown on the LCD of each inverter represent the inverter’s contribution to the
system, not the system’s total.

28
 Parallel Configuration:
1. Verify that all inverters are updated with
the latest firmware. Contact the
distributor to confirm the latest version.
2. Make sure the power cables and
parallel communications cables have
been wired correctly and verify the DIP
switch configurations are correct.
3. Power on the inverters and set them to
standby via the “Basic” page in the
settings.
4. Verify that the inverter status is “0”.
5. Select which unit to set as the Master
by selecting “1 phase primary” in
“Advanced” settings. Set the others as
“Slave.”
6. Ensure all inverters are set to “U
Phase.”
7. Enable “Share Battery” on all inverters
and ensure the communication cable
from the battery is connected to the
Master unit.

Commissioning Steps:
1. Turn on the battery and make sure the communication works on all units.
2. Check the parallel info via the Home page.
3. Turn on the “Off-grid output” function in the “Advanced” page.
4. Before connecting load to load output terminal, check the output of L1 and L2, and L1 and N.
5. Add small loads to the load output and verify power output.
6. Finish the commissioning.
7.8 GRID, LOAD, AND AC CONNECTION
This inverter can be used in 120/240V or
120/208V phase systems. This inverter has
passed the main grid connection regulations in
the U.S. Users can choose the different grid
type and regulation in the “Advanced” program.

IMPORTANT:
Make sure the safety standard and grid type configurations are consistent.

29
 7.9 GRID AND LOAD CONNECTIONS FOR SPLIT-PHASE SERVICE
The inverter can withstand up to 8kW of imbalance between L1 and L2. However, the loads should
be balanced as much as possible to avoid damaging the load side equipment.
The inverter can be connected to the load side of the service disconnect. This means if the busbar
rating in the main panel must meet the NEC705.12(B)(3) requirements. Otherwise, a Line side
connection can be made to avoid an expensive main panel upgrade.
The default setting for split-phase is 120/240; the inverter is capable of 120/208 under electrician or
installer advisement.

DANGER:
There is a very real danger of overloading the service entrance wires with supply side
taps (refer to NEC 220). Users could essentially be adding loads to a possibly
already fully loaded service entrance.
DO THIS ONLY UNDER ADVISEMENT OF AN ELECTRICIAN AND/OR
INSPECTOR.
7.10 WIRING DIAGRAMS
For specific use cases, scan the following codes:
A qr code with black squares
Description automatically generated A qr code with a few black squares
Description automatically generated

System Wiring Diagrams System Wiring Diagram

System Wiring Diagrams
Batteries AC Coupling
A qr code on a white background A qr code with black squares A qr code on a white background
Description automatically generated Description automatically generated Description automatically generated

System Wiring Diagram System Wiring Diagram MPPT String

Generator Smart Loads Configuration

30
31
32
33
34
35
36
37
38
39
8. MONITOR SYSTEM SETUP
Besides the LCD screen, the inverter can be programmed and monitored with the EG4® Monitor Center
Website (monitor.eg4electronics.com) and the EG4 Monitor App. The following sections discuss the
various ways to communicate with the inverter.
A qr code with black squares
Description automatically generated

Monitor Center Monitor Center Monitor App Monitor App

Website Overview for Android for Apple

8.1 WI-FI/4G DONGLE CONNECTION

A Wi-Fi/4G dongle can be used to monitor the inverter and remotely view the monitoring data on a
computer or smart phone. Attach this module by plugging it in to the side of the inverter and securing
it with the four (4) Phillips head screws (see image below).

8.2 CONNECTIVITY REQUIREMENTS

Due to certain limitations of the Wi-Fi Dongle, please ensure that the home Wi-Fi network signal and
security settings meet the following requirements:
The Wi-Fi dongle only supports wireless networks in the 2.4GHz frequency band. If the router
•
supports the 5GHz or 6GHz network frequencies, please confirm the router supports the
2.4GHz network frequency band and it is enabled.
• The Wi-Fi dongle is compatible with WPA1, WPA2, and WPA3 security protocols on the 2.4GHz
network only.
• Ensure the Wi-Fi dongle can obtain an IP address by verifying the home Wi-Fi router has DHCP
(Dynamic Host Configuration Protocol) setup and it is enabled.
• It is recommended the home Wi-Fi network name length does not exceed 19 characters, and
the password length does not exceed 24 characters. It is not recommended to use any of the
following special symbols in the password: @, #, $, %, &, *, ?, _, /, or using a space “keyboard
spacebar”.
View data on smart phone:
A QR code with a link to our website with app installation steps can be found on the side of the
inverter. Or visit our downloads page at www.eg4electronics.com for more information.

40
 8.3 ONLINE MONITORING SYSTEM USER INTERFACE

NOTE:
The monitoring system may change due to updates, the following UI descriptions
may vary from the current pages on the site. For any questions, or to create
distributor or installer accounts, contact [email protected] for assistance.

After connecting the Wi-Fi dongle, create an account by

registering at monitor.eg4electronics.com. The “customer code” is
a code assigned by the distributor or installer. Contact the supplier
for this code.
For more information on the Monitoring Center and the settings
that can be adjusted there, scan the following QR code:
A qr code with black squares
Description automatically generated

Monitor Center
Overview

41
Using the Web interface to set Wi-Fi password.
1. Power on the inverter and connect a mobile phone or laptop to the hotspot after the INV LED
on the Wi-Fi module is solid on. The name of the hotspot is the same as the SN on the Wi-Fi
dongle shell.
2. Enter 10.10.10.1 in the browser window. The username and password are both "admin" for
this dialog box. After logging in, select English on the right side.

3. Go to the “Station Mode Setting” page. Select "Scan."

4. Choose the desired Wi-Fi network to connect to and select “OK.” Input the Wi-Fi password
and select “save.”
5. After saving the settings, the dongle will restart. After setting the password, three lights will
be solid on, which means the inverter is connected to the server.
6. Navigate to the Monitor Center Website (monitor.eg4electronics.com) or the EG4® Monitor
App. Input account login and password to begin monitoring the system.

8.4 SMARTPHONE APP SETUP

Register a monitoring account and set the Wi-Fi password for the Wi-Fi dongle
before using EG4's monitoring system.
1. Register an account:
Visit monitor.eg4electronics.com or download the “EG4® Monitor” app to register
for an end-user account. Contact [email protected] for distributor or
installer accounts.

42
 2. When registering the account, provide the following information:
a. Customer code: Contact the distributor or installer to obtain this code.
b. Dongle SN: The serial number is attached to the dongle shell.
c. Dongle PIN: PIN is attached to the dongle shell below the SN.

3. Set the Wi-fi password:

a. Plug in the Wi-Fi dongle, and power on the inverter.
b. Wait until the INV LED on the Wi-Fi module is solid on, then
connect the mobile device to the Wi-Fi hotspot. The hotspot
name is the same as the Wi-Fi dongle serial number.

c. Open the app. Select "DONGLE CONNECT".

d. Select the Yellow refresh button to display a list of
available networks. Select the wireless network
name and enter password.
e. After selecting Home Wi-Fi Connect, the Wi-Fi
dongle will reset. After the correct password is set,
three lights will be solid on, which means the
inverter is connected to the server. Return to the
login page and input account and password to
begin monitoring the system.

43
8.5 ENABLE APP NOTIFICATIONS
The EG4® Mobile App allows the end-user to easily check real-time system information regarding the
inverters, batteries, and other informative values.
Enable Notifications in Monitor Center:
1. Go to monitor.eg4electronics.com and log in.
2. At the top of the screen, select “Configuration”, then “Users.”

3. Select “User Management”, then “APP Notice.”

4. Choose which settings to enable, and at what values to be notified. Select “Edit”.

44
 Enable Notifications on a Mobile Device:
NOTE:
Make sure the app is up to date before beginning!

1. Login to the EG4® Monitor App. Select the user icon at the top right corner of the screen.

2. Select “Notifications” > “Allow Notifications,” and make selections for which notifications to
receive. Toggle selection on to “Allow Notifications” on device and choose how to receive
notifications.

45
8.6 LOCAL MONITORING SETUP WITH THE EG4® MONITOR APP
If there is no Wi-Fi available at the location, use the local function to monitor or set up the system:

1. Download the EG4 Monitor app.

2. Connect the mobile device to the Wi-Fi
hotspot after the INV LED on the Wi-Fi
module is solid on. The name of the hotspot is
the same as the serial number on the Wi-Fi
module shell.
3. Select “Local Connect.” Now the system can
be monitored and set up either through
Bluetooth or through the hotspot connection.

8.7 THIRD-PARTY RS485 COMMUNICATION

Meters 485B and 485A can be used when a meter is not connected. These two pins can be used to
communicate with the inverter using the RS485 Modbus protocol.
INV485: This interface is shared with the Wi-Fi module. If the Wi-Fi module is not in use, this
interface can be used to communicate with the inverter.
Contact distributor to get the Modbus protocol for third-party app development.

Pin Description
1 RS485B
2 RS485A
3-8 -

INV485 Port

46
 9. OPERATION GUIDE
9.1 INVERTER START-UP AND SHUTDOWN PROCEDURE
Starting up the inverter
1. If equipped, turn on (close) the DC breaker between battery and inverter first. Turn on the
BAT breaker located in the cable box of the inverter and then power on the battery system.
2. Make sure the PV voltages of the strings are within operating parameters. Turn on (close) PV
isolator switches between the inverter and array and then on the side of the inverter.
3. Make sure Steps 1 and 2 are running properly before turning on the grid power or generator
breaker.
4. Power on the load breakers in the cable box of the inverter and then in the load panel.

DANGER:
NEVER disconnect the battery, PV, or AC input power under load. If there is an
emergency and users must shut down the inverter, follow the steps outlined below or
use the RSD safety feature.
Shutting down the inverter
1. Turn off the grid breaker feeding the inverter.
2. Switch off the load breaker.
3. Turn off the PV Isolator switch and then battery breaker. Wait for the LCD to go off.
9.2 LCD SCREEN
Running status, real-time power, and daily and accumulated energy information can all be
conveniently viewed on the inverter’s LCD screen. Additionally, users can check the alarm and fault
record on the display for troubleshooting. For more information on the LCD screen, scan the
following code:
A qr code with black squares
Description automatically generated

LCD Menu Map

Viewing Information and Alarm Fault/Record

Home Screen

Touch the LCD screen to light it up when in sleep mode. The home
page will appear on the display. Users will see a system overview
diagram along with real-time information of each component such as
battery SOC, battery charging/discharging power, grid import/export
power, load power, etc. On the right side of the screen, users can
check daily and accumulated solar energy, battery charge/discharge
energy, grid import/export energy, as well as load consumption.

47
Setting Parameters
Select the gear icon at the bottom of the screen to get into the parameter setting page for the
inverter. If prompted during setting changes, enter “00000” as the password.
1. Basic Settings:
• “Standby”: This setting is to set the
inverter to normal or standby status.
In standby status, the inverter will
stop any charging, discharging, or
solar feed-in operations.
• “Restart Inverter”: This selection
restarts the system.
Note: power may be interrupted
when the unit is restarted.

2. Charge Settings:
• “Operating Mode”: Users can
decide to use state of charge
(SOC) or battery voltage (Bat V) to
control charge and discharge logic
depending on battery type.
• “Bat. charge current limit (A)”: Set
the maximum charge current.
• “AC Charge”: Grid charge
configuration. To use grid power to
charge the battery bank, enable
“AC Charge” and set up to three
different time periods when AC
charging can happen.
• Set “AC charge power (kW)” to limit grid charging power.
• Set “Stop AC Charge SOC (%)” as the target SOC for grid charging.
• Set “Stop AC charge Volt (V)” as the target battery voltage for grid charging

48
 • “Charge first (PV)”: PV charge
configuration. PV will charge the
battery bank first. Set up to three
different time periods when PV
charge can happen.
• “PV Charge Priority power (kW)”:
Limits PV charge power.
• “Stop PV Charge Priority
SOC(%)”: The target SOC for PV
Charge Priority.
• “Stop PV Charge Priority Volt(V)”:
The target battery voltage for PV
Charge Priority.
• “Lead-Acid”: When using a lead-
acid battery, set parameters in
these programs. Follow the
battery manufacturer’s
recommendation for these
settings.

3. Discharge Setting
• “Operating Mode”: Users
can choose “Use SOC%” or
“Use Bat V” to control the
battery discharge state.
• “Discharge current limit(A)”:
The maximum discharge
current from the battery.
• “Discharge start power(W)”:
The minimum value can be
set to 50. When the inverter
detects the import power is
higher than this value, the
battery starts discharging;
otherwise, the battery will
stay in standby.

• “On-grid Cut-off (%), Off-grid Cit-off (%)/ On-Grid Cut-off(V), Off-grid Cut-off (V)”:
Choose when to stop discharging the battery bank when on or off-grid based on SOC
or voltage*.
• “Forced discharge”: This setting will force the battery to discharge within the
programmed period. In the preset period, the inverter will discharge the battery at the
power set by “Discharge power (kW)” until battery SOC or voltage reaches “Stop
discharge” value.

NOTE:
*When using EG4® batteries with the 18kPV inverter, it is recommended to set the cut-off
SOC to 20% to maintain the 80% Depth of Discharge (DOD).

49
 • “Grid peak-shaving”: Peak-
shaving is used to avoid
peak demand charges from
the grid. Peak-shaving can
be accomplished by halting
grid charging at specific
time.
• “Grid peak-shaving
Power(kW)”: The maximum
power the inverter can draw
from the grid.
• “Grid peak-shaving Start
SOC/Volt”: The voltage or
SOC at which grid peak-
shaving will start.

4. Generator:
• “Bat. charge current limit(A)”:
Maximum battery charge current
from the generator. The
generator will start charging
according to the “Charge start
Volt/SOC” and stop charging
when the battery voltage or
SOC reaches the “Charge end
Volt/SOC” value.
• “Gen rated power(kW)”: The
inverter has a peak-shaving
function. Enable and set up gen
peak-shaving power with this
setting.

50
 IMPORTANT:
The following settings may need to be adjusted by the installer after installation.
Consult with the installer/ distributor before making any changes to avoid conflicting
settings or damage the system!

5. Advanced Settings:
• “Grid type”: Choose 240/120V or
220/208
• “Grid Regulation”: Select the
correct grid safety regulation.
• “Grid Frequency”: If the Grid
Frequency is nominal at 50Hz,
then the inverter’s frequency will
be adjusted to 50Hz
automatically. If there is no grid
power, and frequency is read as
50Hz, but the devices are 60Hz,
set to 60Hz manually. This is
based on the rated frequency of
the local grid regulation and
devices.
• “Battery type”: Select “No battery”, “Lead-acid”, or “Lithium”.
• If “Lead-acid” battery is selected, input the correct battery capacity.
• If “Lithium” battery is selected, choose the battery’s brand in the Lithium brand drop-
down list.
• “Off-grid output”: enabling this
setting will cause the inverter to
provide backup power if the grid is
lost.
• “Seamless switch”: must be
enabled to transfer the load
seamlessly to the inverter backup
power.
• “No Battery”: enable to use solar
power to supply load when the
grid fails, or load-shedding
happens. If users do not have a
battery bank installed yet, but still
wish to have inverter backup
power with only solar panels
connected, this setting can be
enabled.
• “Micro-grid”: only set when a generator is connected to the inverter’s GRID terminal. With
this option enabled, the inverter will use AC power to charge the battery bank and will not
export any power through the GRID terminal if AC power is present.
• “Charge last”: uses solar power in the following order: 1. Loads > 2. Grid export > 3.
Battery charging. Note: Grid Export limits must be set through grid peak-shaving settings
under Discharge Settings.
• “CT direction reversed”: occurs when both CTs are installed in the wrong direction; the
installer can remedy this by checking this box.

51
 NOTE:
Zero Export cannot prevent export of energy supplied by inverters that are AC
coupled to the 18kPV

• “Export to Grid”: This selection is

to set a zero-export function. If
exporting solar power is not
allowed, disable the “Export to
Grid” option. If a user’s grid
meter is tripped with minimal
solar export, “Zero Export” can
be enabled, thus, the export
detection and adjustment will
take place every 20ms, which will
effectively avoid any solar power
being exported. If export is
allowed, users can enable
“Export to Grid” and set a
maximum allowable export limit
in “Max Export to Grid(kW).”
• “Role”: In a parallel system, only one inverter is allowed to be set as Master and the
others are set as Slaves. Inverter is set to “1 phase master” by default
• “Phase”: The phase code setting of the load output. The system will automatically detect
the phase sequence of the inverter (consistent with the phase sequence of the connected
grid mains) and display it on the inverter after it is connected to the grid.
• “Share battery”: If all inverters are connected to the same battery bank when configured
as a parallel system, this setting must be enabled. If the inverters are configured as a
parallel system, and are connected to independent battery banks, this setting must be
disabled.

REMINDER:

• All setting changes for parallel inverters must be done while in standby mode.
• If the system is connected to a lithium battery, the host of the battery bank needs to
communicate with the inverter that is set as Master in the parallel system.
• Keep all setting the same for each inverter in the parallel system on the LCD
screen or remote monitor center.

6. Debug
Frequently asked questions for
simple troubleshooting issues.
Touch each question to see the
answers for each question. If an
issue is not addressed on this page,
contact the distributor.

52
 7. Device Info.
• “Time”: the format for inputting
the time is the four-digit year,
two-digit month, two-digit day.
Followed the two-digit hour, two-
digit minute, and two-digit
second (in 24-hour format.)
• “Backlight time(S)”: how long the
backlight will stay lit.
• “Inverter information”: this
information is not editable. It will
update as the inverter is
updated. For more information
on how to update the inverter,
see section 10.
For more information on LCD settings, scan the following code:

LCD Menu Map

9.3 WORKING MODES AND RELATED SETTINGS

Time of Use:
Time of use is a setting that is applicable to numerous scenarios to maximize cost savings by
adjusting the battery’s usage patterns. It enables the system to meet energy demands across
different time periods, provide real-time system status, and provide detailed reports. This feature is
customizable for fluctuations in electricity prices and to individual needs.
To enable this feature, select “Maintenance” at the top of the Monitor Center Webpage. Select
“Weather Optimization” to the left of the screen. Select the desired inverter and select the location
button. Input the inverter’s information on the next screen. Afterwards, enable the times of use for
battery charging/discharging under the “Maintenance” tab.

53
Weather Optimize Function:
Used to collect real-time weather data to automatically adjust the state of charge. This maximizes
the efficient use of solar energy by ensuring the battery bank remains adequately charged for stable
electricity consumption. “Charge Priority Mode” prioritizes battery charging to ensure stable
electricity usage, making it ideal for areas with unstable power supply. “Self-Consumption Mode”
prioritizes self-generated solar power to meet household electricity demands, making it ideal for
areas with high electricity prices. “Forced Charge/Discharge Mode” chooses to charge or discharge
batteries based on electricity pricing, making it ideal for time-of-use pricing areas.

• To enable this feature, select “Maintenance” at the top of the Monitor Center Webpage.
Select “Weather Optimization” to the left of the screen. Select the desired inverter and select
the location button.

• Input the inverter’s information and select “Update”.

• Afterwards, select “Management” and click “Edit”.

Here, users can set charging times and
percentages based on their electricity use patterns
and weather conditions. The platform sends user
settings to the inverter, and the inverter provides
feedback, confirming the receipt of setting and
executing charging operations according to user-
defined parameters.

54
 Working Modes:
Working modes are pre-set priority systems that allow users to configure the system to meet their
demands through extensive customizations. These modes can be found under the Maintenance tab
by selecting “Working Mode.” Scroll past “Application Setting” to the “Working Mode Setting” section.

Working Mode Definitions:

• Backup Mode: Used to save battery power as a last resort. The solar arrays power the
loads, and when PV is insufficient, loads will pull from the grid. The inverter will only power
loads with battery when there are no other options.
• Peak Shaving: Used to avoid peak demand charges from the grid by using a combination of
settings to limit the power drawn from the grid.
• AC Charge Mode: Used to charge battery bank with the grid while loads are supported by
PV. Batteries can then be used when electricity prices are high.
• PV Charge Priority: Used to charge battery bank with PV; once battery bank is charged,
then PV will be used to power loads.
• Forced Discharge/Export PV Only: Used to sell PV and/or battery power back to the grid.
• Self-Consumption: Used to significantly lower grid consumption. Solar arrays power loads,
then, when PV is insufficient, batteries power loads, and AC is only used as a last resort.
Backup Mode

When setting the station in this mode, the inverter will use batteries as a last resort. The user will be
able to configure the system to set how much power is drawn from the grid; at what percentage,
voltage, and time to stop and start charging.
Upon selecting the working mode, the system must be configured using the settings listed below:
• Battery Backup Mode: “Enable” “Battery Backup Mode”.
• AC Charge Power(kW): Set the maximum amount of power to draw from the grid.
• Backup SOC (%)/Volt (V): Percentage or voltage at which the system will stop charging
batteries from the grid.
• T1 Start/ T1 End: Set the start and end time of charging.

55
Peak Shaving:

When setting the station into this mode, the inverter will use peak-shaving to avoid peak demand
charges from the grid. The user will be able to configure the system to pull limited (or no) power from
the grid by setting maximum power pulled from the grid, the SOC/voltage of the battery bank in
which to start grid peak-shaving, and by setting time of use.
Upon selecting the working mode, the system must be configured using the settings listed below:
• Grid Peak-Shaving: “Enable” “Grid Peak-Shaving”.
• Grid Peak-Shaving Power(kW)/Grid Peak-Shaving Power2(kW): Set the maximum amount
of power that will be drawn from the grid.
• Start Peak-Shaving Volt 1(V)/Start Peak-Shaving Volt 2(V): Set the starting point of peak-
shaving when using voltage setpoints for batteries.
• Start Peak-Shaving SOC 1(%)/Start Peak-Shaving SOC 2(%): Set the starting point of
peak-shaving when using SOC setpoints for batteries.
• T1/T2 Start: Set the start time of peak-shaving depending on SOC/voltage as configured
above.
• T1/T2 End: Set the end time of peak-shaving depending on SOC/voltage as configured
above.

56
 AC Charge Mode:

Users can charge battery bank with grid power when electricity prices are low, then use battery
power to run loads or export to the grid when electricity prices are high. When setting the station into
Backup/AC Charge mode, the user can configure the system to prioritize charging batteries from grid
power. The user can configure the settings to charge with grid based on maximum power in kW,
SOC/voltage, or by setting times of use.
Upon selecting the working mode, the system must be configured using the settings listed below:
• AC Charge Enable: “Enable” the system’s ability to charge batteries from the grid.
• AC Charge Power(kW): Set the maximum power drawn from the grid to charge batteries.
• AC Charge Based On (SOC/Volt/Time): Configure how the system will charge batteries
from the grid by setting custom voltage points, SOC% of batteries, or by time.
• Start/Stop AC charge SOC (%)/Volt (V): Percentage or voltage at which the system will start
and stop charging batteries from the Grid.
• T1/T2/T3 Start and End: The time periods in which the system can charge the battery bank.

57
PV Charge Priority:

The order of priority for solar power usage will be Battery >Load >Grid. During the “PV Charge
Priority” period, loads are first supplied power from the grid. If there is excess solar power after
charging batteries, the excess solar will power the loads along with grid power.

Solar power will be used to charge the battery bank first. If

there is extra power, it will be used to take the load.

Upon selecting the working mode, the system must be configured using the settings listed below:
• PV Charge Priority: “Enable” “PV Charge Priority” working mode.
• PV Charge Power(kW): Set the maximum amount of power to charge the batteries from
solar.
• PV Charge Priority Stop SOC (%): Set the stop point for “Battery Priority” according to
SOC%.
• T1/T2/T3: Set up to 3 different start and stop times for the PV Charge Priority working mode.

58
 Forced Discharge/Export PV Only:

When setting the station into this mode, the batteries will be forced to discharge within the set
periods of time. During this period, the inverter will discharge the battery at the power set by “Forced
Discharge Power(kW)” until the battery SOC or voltage set point reaches the “Stop Discharge”
value.
Note: EG4® suggests setting this value no lower than 20% to maintain the recommended 80% Depth
of Discharge (DOD).
Upon selecting the working mode, the system must be configured using the settings listed below:
• Forced Discharge Enable: “Enable” this setting to forcefully discharge the station’s battery
bank.
• Export PV Only: “Enable” this setting to sell back generated PV power to the grid.
• Forced Discharge Power(kW): Set the maximum power limit of battery discharge.
• Stop Discharge SOC (%): Stop the forced discharge upon reaching the set SOC%.
• Stop Discharge Volt(V): Stop the forced discharge upon reaching the set voltage point.
• T1/T2/T3: Set up to 3 different start and stop times for the Force Discharge/Sell to Grid
working mode.

59
Self-Consumption:

The station will default to Self-Consumption mode. The order of priority for powering loads is Solar >
Battery > Grid. The order priority for solar power is Load > Battery > Grid which creates an ideal
scenario when needing to prioritize solar power generation over other types of power. Self-
Consumption mode will increase the self-consumption rate of solar power and reduce energy bills
significantly. Effective when Charge Priority, AC Charge, and Forced Discharge are disabled.

209W
270W

When PV is sufficient, solar will power the loads, then charge the
battery bank, and then feedback into the grid (when the feedback
function is enabled).

209W
270W

When PV is NOT sufficient, the solar and battery bank will take the
load jointly. If the battery is empty, the grid will be used to power the
loads.

60
 9.4 RAPID SHUTDOWN (RSD)
The inverter includes a rapid shutdown system that complies with 2017 and 2020 NEC 690.12
requirements. A rapid shutdown switch should be connected to the RSD terminals on the inverter
and mounted on a readily accessible location outdoors (check with the local AHJ for requirements).

NOTE:
When using supported EG4® batteries in closed-loop communications with the
inverter, the RSD also initiates ESS Disconnect as required by NEC code.
External RSD
The system can also utilize an External E-Stop
Switch if the local AHJ deems it necessary.

The external switch must be “Normally Open” by

default, and “Closed” when the button is pressed for
emergency shutdown.

If utilizing an external E-Stop switch, see the

following subsection for instructions.

Location of RSD Terminals

In case of emergency, press the rapid

shutdown button to cut off the RSD power
supply, in turn cutting the inverter’s AC
Output along with dropping the PV
Conductors voltage to <30V in 30 seconds.

61
 External RSD Wiring Instructions
NOTE:
If the inverter does not have the RSD terminals located in the image, contact the
distributor for information regarding the steps for RSD installation.

Wire the E-Stop Switch

into the RSD terminals
according to the switch’s
specifications.

E-Stop Switch

For more information on Rapid Shut Down, see the following link.
A qr code with black squares
Description automatically generated

Rapid Shut Down

Wiring Guide

62
 10. FIRMWARE UPDATES
10.1 FIRMWARE UPDATE VIA EG4® ELECTRONICS APP
NOTE:
When updating firmware through the EG4 app, be sure to have plenty of battery on
the device and do not close the application. Make sure the Wi-Fi dongle is connected
securely and correctly configured (see section 8.1 for Wi-Fi dongle steps) for the
inverter before performing the following steps.

1. Open the EG4 Electronics app on a mobile device and

select the “DOWNLOAD FIRMWARE” button.
2. Choose the correct firmware file (contact distributor for
most up-to-date files) and select “DOWNLOAD” on the
right side to download the file to the mobile device.
3. Keep the app running and go to the mobile device’s Wi-
Fi settings. Connect the mobile device to the dongle’s
network. The dongle’s network ID will be the same as
the dongle’s serial number.

4. Return to the home screen of the app and select “LOCAL CONNECT”.
Select the “Set” button on the bottom right side and proceed to the next
step.
5. After completing step 4, the Local Set Interface will appear. Swipe upward
on the screen of the mobile device until the “UPDATE FIRMWARE” button
is visible at the bottom of the app’s display.
6. Choose the correct installation package in the dropdown box and select
“UPDATE FIRMWARE” to begin the updating process.

After selecting the “UPDATE FIRMWARE” button, the update will begin. Update progress can be
viewed via the APP as well as the inverter’s LCD screen. Once the update is completed, a
notification will appear confirming that the firmware has been successfully updated. After
successfully updating firmware, the inverter will restart itself. Make sure to update all inverters in the
same ESS to the latest firmware.

63
 10.2 FIRMWARE UPDATE VIA MONITOR CENTER
1. Distributors and installers can update the firmware for their inverters by using the EG4®
Electronics website monitoring system. Contact EG4 to confirm the files are most up to date.
2. Log into the EG4 Electronics Monitor System. Select “Maintenance,” and then select “Remote
Update.”
3. Choose the inverter to update and then select “Standard Update”. The Monitor Center will begin
updating both firmware files in the inverter. The latest version of the firmware will be displayed in
the bottom right window.

IMPORTANT:
Throughout the update, the inverter will automatically cycle power as it moves from
one update to the next; however, if at any time an “Update Failed” alert appears,
restart the full update from the first task. The “Update Failed” alert will only appear in
the monitoring center. The software may need more than one attempt to update. If
unable to successfully update the firmware, contact the distributor.

11. TROUBLESHOOTING AND MAINTENANCE

11.1 TROUBLESHOOTING WI-FI MODULE
Why is the middle light for the Wi-Fi module
flashing?
After setting the correct Wi-Fi password, all three
lights should be solidly on. If they are still flashing,
try the following.
1. Check if the Wi-Fi is connected and that the
correct password has been entered: Use a
device to connect to the Wi-Fi hotspot and visit
the website 10.10.10.1; the TCP client status
should be “Connected”. The username and
password are both “admin”. Check the Wi-Fi
name and password.

64
 2. Prior to setting the password, add the
dongle to the system. After registering
and entering the Wi-Fi SN and PIN, the
dongle is automatically added to the
system. While logged in, go to the
“Configuration” tab. Select “Dongles”, and
“Add dongle, on
monitor.eg4electronics.com to add this
dongle to the current configuration if there
is more than one dongle. Restart the Wi-
Fi module by unplugging it and plugging it
back in.
For more information on Wi-Fi dongle troubleshooting, scan the following code:
A qr code with black squares
Description automatically generated

Dongle Troubleshooting
Guide

11.2 REGULAR MAINTENANCE

Inverter Maintenance
• Inspect the inverter every 6 months to check for any damaged cables, accessories, or
terminals, and inspect the inverter itself.
• Inspect the inverter every 3 months to verify if the operating parameters are normal and there
is no abnormal heating or noise from all components in the system.
• Inspect the inverter every month to confirm nothing covers the inverter heat sink. If there is,
shut down the inverter and clear the heat sink to restore proper cooling.
Battery Maintenance
• Follow the manufacturer's requirements for maintenance. When users carry out maintenance
on batteries, make sure to fully shut down the inverter for safety.
11.3 LED DESCRIPTION
LED Display Description Action
Solid lit Working normally No action needed
Green LED
Flashing Firmware upgrading Wait until update is complete
Warning, inverter may
Yellow LED Solid lit Needs troubleshooting
stop working
Fault, inverter will
Red LED Solid lit Needs troubleshooting
stop working

65
11.4 TROUBLESHOOTING BASED ON LCD SCREEN
Once there is any warning or fault occurring, users can troubleshoot according to the LED status
description and the warning/fault information on the LCD screen.
Faults on the LCD and Fault List
If the dot on the left of the fault
item is red, it means the fault is
active.
When the dot is grey, it means the
fault is inactive.

Fault Meaning Troubleshooting

M3 microprocessor fails to receive data
M3 Rx failure Restart the inverter. If the error persists,
from DSP
contact the supplier.
Model fault Incorrect model value
1. Check if the L1, L2, and N wires are
connected correctly at the inverter load
Inverter detected short-circuit on load output terminal.
EPS short circuit
output terminals 2. Disconnect the load breaker to see if
fault remains. If the fault persists,
contact the supplier.
EPS power Inverter detected power flowing into load
reversed terminal
Bus short circuit DC Bus is short circuited
Relay fault Relay abnormal Restart the inverter. If the fault persists,
DSP fails to receive data from M8 contact the supplier.
M8 Tx failure
microprocessor
DSP fails to receive data from M3
M3 Tx failure
microprocessor
Ensure the PV string voltage is within the
inverter specification. If string voltage is
Vbus over range DC Bus voltage too high
within range and this fault persists, contact
the supplier.
Check if the wires on load terminal and grid
Load terminal and grid terminal are
EPS connect fault terminal are wired. correctly. If the fault
connected wired incorrectly or reversed
persists, contact the supplier.
Check if the PV string voltage is within the
inverter specification. If string voltage is
PV volt high PV voltage is too high
within range and this fault persists, contact
the supplier.
Hardware level over current protection Restart the inverter. If the fault persists,
Hard over curr
triggered contact the supplier.

66
 Voltage between N and G is greater than Ensure the neutral wire is connected
Neutral fault
30V correctly.
Disconnect all PV strings from the inverter.
PV short circuit Short circuit detected on PV input
If the error persists, contact the supplier.
Install the inverter in a place with good
ventilation and no direct sunlight. If the
Temperature fault Heat sink temperature too high
installation site is okay, check if the NTC
connector inside the inverter is loose.
Bus sample Inverter detected DC bus voltage lower
fault than PV input voltage
Sampled grid voltage values of DSP and Restart the inverter, if the fault persists,
Inconsistent
M8 microprocessor are inconsistent contact the supplier.
M8 microprocessor fails to receive data
M8 Rx fault
from DSP
1. Check whether the connection of the
parallel cable is loose. Connect the
parallel cable correctly.
Para Comm error Parallel communication abnormal
2. Ensure the PIN status of the CAN
communication cable from the first to
the end inverter is connected correctly.
1. If a Master has been configured in the
system, the fault will automatically be
removed after the Master works.
2. If a Master has not been configured and
Para master loss No Master in the parallel system there are only Slaves in the system, set
the Master first.
Note: For a single-unit system, the role
of the inverter should be set as “1 phase
Master.”
Rated power of parallel inverters are Confirm that the rated power of all inverters
Para rating Diff
inconsistent is the same.
First confirm the wiring for the parallel
system is correct. Once verified, connect
each inverter to the grid. The system will
Para Phase set
Incorrect setting of phase in parallel automatically detect the phase sequence
error
and the fault automatically resolves after
the phase sequence is detected. If the fault
persists, contact the supplier.
Some inverters are connected to
generators, and some are not. Confirm all
Para Gen in Inconsistent generator connection in
inverters in parallel are connected to
Accord parallel
common generator output, or none are
connected to generators.
Restart the inverter. If the fault persists,
Para sync loss Parallel inverter fault
contact the supplier.

67
 Alarm on the LCD and Alarm List
If the dot to the left of the fault
item is yellow, it means the
fault is active. When it is grey,
it means the fault is inactive.

Alarm Meaning Troubleshooting

Check if the communication cable pinout is
correct, and if the correct battery brand on
Bat com failure Inverter fails to communicate with battery
the inverter’s LCD is selected. If all is correct
but this alarm persists, contact the supplier.
Inverter fails to communicate with AFCI Restart inverter. If the error continues,
AFCI com failure
module contact the supplier.
Check each PV string for correct open- circuit
voltage and short-circuit current. If the PV
AFCI high PV arc fault is detected
strings are in good condition, clear the alarm
on the inverter LCD.
Check if the communication cable is
Inverter fails to communicate with the connected correctly and in good working
Meter com failure
meter condition. Restart inverter. If the alarm
persists, contact the supplier.
1. Check the battery communication cable
for correct pinout on both inverter and
battery end.
Bat Fault Battery cannot charge or discharge
2. Check if an incorrect battery brand is
selected.
3. Check if there is fault on battery's
indicator. If there is a fault, contact the
battery supplier.
LCD fails to communicate with M3 Restart the inverter. If the fault still occurs,
LCD com failure
microprocessor contact the supplier.
Firmware version mismatch between the Update the inverter; if the fault persists,
Fwm mismatch
microprocessors contact the supplier.
Check for debris, if the issue persists, contact
Fan stuck Cooling fan(s) are stuck
the supplier.
1. Check if there is ground fault on grid and
Inverter detected leakage current on AC load side.
Trip by GFCI high
side 2. Restart inverter. If the alarm persists,
contact the supplier.
Inverter detected high DC injection Restart inverter. If the alarm persists, contact
Trip by dci high
current on Grid terminal the supplier.

68
 1. Check whether each PV string is
Inverter detected a short circuit in PV connected correctly.
PV short circuit
input 2. Restart inverter. If the alarm persists,
contact the supplier.
GFCI module Restart inverter. If the alarm persists, contact
GFCI module is abnormal
fault the supplier.
Check whether the battery voltage exceeds
Bat volt high Battery voltage too high 59.9V; battery voltage should be within
inverter specification.
Check whether the battery voltage is under
Bat volt low Battery voltage too low 40V; battery voltage should be within inverter
specification.
Check battery breaker or battery fuse.
Bat open Battery is disconnected from inverter
Reconnect as needed.
Check if load power on inverter LOAD
Off-grid overload Overload on Load terminal
terminal is within inverter specification.
Restart inverter. If the alarm persists, contact
Off-grid overvolt Load voltage is too high
the supplier.
Check if the meter communication cable is
Meter reversed Meter connection is reversed connected correctly on the inverter and meter
sides.
High DC voltage component on load Restart inverter. If the alarm persists, contact
Off-grid dcv high
output when running off-grid the supplier.
RSD Active Rapid shutdown activated Check if the RSD switch is pressed.
Confirm that the wiring of the inverter is
correct. If the Master is set to 3-phase
Master, the number of parallel inverters must
be ≥3. (The grid input for each inverter should
Para phase loss Phase losing in parallel system be connected correctly to Grid L1, L2, L3.) If
the Master is set to 2x 208 Master, the
number of parallel inverters needs to be ≥2.
(And the grid input of each inverter should be
connected correctly to Grid L1, L2, L3.)
Set one of the inverters in the parallel system
Para no BM set Master is not set in the parallel system
as the Master.
There are at least two inverters set as the
Multiple Primaries have been set in the
Para multi BM set Master in the parallel system. Keep one
parallel system
Master and set the other as Slave.

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12. CHANGELOG
V2.6.9
• Modified communication protocol selection information and structure in section 7.2
• Modified verbiage in section 9.4 for External E-Stop Switch

v2.6.8
• Added French warnings/danger statements
• Added Locked Rotor Amps value to spec sheet

v2.6.5
• Removed word “Meter” from section 6.2

v2.6.4
• Modified wire strip length in PV connections and AC connections steps.

v2.6.3
• Modified verbiage on Packing List

v2.6.2
• Modified warranty information

v2.6.1
• Added recommended generator THD (Section 6.3)

v2.5
• Modified wiring diagrams (Section 7)
• Updated Warranty information (9/16/2024)

v2.4.1
• Removed duplicate “Frequency” value from spec sheet.

v2.2.1
• Added straight-through cable pinout image for more clarity (Section 5.9.1)

v2.2.0
• Removed knockout plugs from Section 5.1, packing list.
• Modified knockout pattern images to reflect latest changes. (Section 5.3)
• Modified connection board images to reflect added +12V/G terminals. (Section 5.3, 12.2)

v2.1.0
• Expanded upon External RSD section with new diagrams and instructions in Section 11.2
• Added and modified existing settings descriptions for “Off-Grid Enable” and “Battery Priority”
• Expanded on AC Couple settings descriptions
• Added a note below AC Coupling explaining how to achieve frequency shifting

v2.0.3
• Added additional context behind BMS communications

70
 v2.0.2
• Revised wiring diagrams for 3-phase with 2 and 3 inverters
• Formatting changes for readability and flow
• Added QR code to cover page for latest documents

v2.0.1
• Revised multiple sections for formatting/spacing purposes
• Added 3-phase wiring diagram with 2 inverters to wiring diagram section

v2.0.0
• Updated multiple sections
o Added wiring diagrams
o Updated existing line diagrams
o Replaced all images with current models/applications
o Integrated new hybrid settings guide
o Removed term “EPS” and replaced with “inverter”
o Updated GUI images to represent company branding
o Expanded on Wi-Fi dongle installation
o Updated BMS Communication section to reflect LifePower4 batteries needing FW update for closed-loop
comms

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NOTES
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