User guide for Symbian Emoze (Beta version) On Symbian 9.

X Platform

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Table of content:
Description:.............................................................................................................................................4 Brief general description .....................................................................................................................4 Brief description of the emoze solution's architecture .........................................................................5 Before you start.......................................................................................................................................6 1. Installation: .........................................................................................................................................7 1.1 Preparation: ..................................................................................................................................7 1.2 Installation progress ......................................................................................................................7 2. First time emoze opens:......................................................................................................................9 2.2 Emoze main dialog brief description ..........................................................................................9 2.3 Setting up OWA mode ..................................................................................................................11 2.4 Setting up Gmail/Google Apps mode ...........................................................................................14 2.5 Important notes about Gmail support............................................ Error! Bookmark not defined. 2.6 Sign In process.............................................................................................................................16 2.7 Synchronization process:............................................................... Error! Bookmark not defined. Important notes: ...................................................................................................................................17 Known issues regarding the MTM......................................................................................................19 3. Global Options ..................................................................................................................................20 4. Global Settings ...................................................................................... Error! Bookmark not defined. 5. Accounts Options..............................................................................................................................23 6. Account Settings ...............................................................................................................................24 6.1 Account info:................................................................................................................................24 6.2 Login............................................................................................................................................25 6.3 Rules: ............................................................................................. Error! Bookmark not defined. 6.4 Advanced: ....................................................................................................................................30 7. Emoze log ..........................................................................................................................................31 7.1 Global statistics ...........................................................................................................................31 7.2 Account log ..................................................................................................................................32 8. Emoze Mailbox .................................................................................................................................33 8.1 Attachments download.................................................................................................................34

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8.2 Emoze mailbox menu options ......................................................................................................35 8.3 Sending an email with emoze.......................................................................................................37 9. Exit emoze Client..............................................................................................................................38

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Description:
Brief general description
Emoze, the world's first free and secure push email and personal information management (PIM) service. With emoze, anyone with vast variety of mobile devices can receive behind the firewall corporate and/or consumer accounts, emails and PIM data, such as contacts and diary scheduling, on their mobile phone or PDA on the move, anywhere in the world. As a real push email service, emoze will automatically push your emails and PIM data to your phone as soon as it is sent to you without you having to pro-actively connect to a service every time you want to send or receive. For the past few years, this type of service has been available mainly in a very costly package and mostly restricted to a specific hardware and software platform. Emoze removes such barriers with a free, simple, flexible, and secure service creating significant savings for corporate users and consumers alike.

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Brief description of the emoze solution's architecture

Emoze push mail solution is composed of two main parts, the client part, on the PDA/Mobile and the Push Mail engine which is connected to the data source. Emoze push mail solution is able to receive data from WEB Mail services the solution is composed of two parts, as follows: When the data source is set to Outlook Web Access (OWA), or Gmail, the part that is connected to the data source, residents on Emoze Global. To use emoze using the Global Gateway, one must do the following: a. Install emoze client on the device b. Follow emoze Wizard on the client c. Select data sources Emoze client is able to connect to several data sources simultaneously. For each data source, emoze creates a designated mailbox in the device's native 'Messaging' application. The user may adjust settings like, syncing rules, connectivity and cleanup rules, etc', for each data source connection separately. More detailed information can be found further down this document.

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Before you start:

If you are synchronizing your data on the handset with other tools (e.g. Nokia PC Suite), it is highly recommended that you cancel mail and PIM synchronization from that tool. Synchronizing data with both emoze and other tools will cause duplications and inconsistencies with your data.

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1. Installation:
1.1 Preparation:
User's PC connected to internet. There is an option for attaching a mobile device to a computer by means of USB cable or Bluetooth, or to download the client from our WAP site through GPRS connection or Wi-Fi if is available.

1.2 Installation progress

1.2.1 Installation start. Next message appearing on the screen:

User can press 'NO' to stop the installation process. By pressing 'YES' it will be continued.

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1.2.2 The setup wizard appears with the correct version number.

Press 'Continue'. 1.2.3 The User may read the "EULA" (license agreement). After reading please choose the button 'OK' and go to the next screen.

1.2.4 The installation progress starts, status bar appears during the installation. 1.2.5 Setup finished successfully.

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2. First time emoze opens:

2.1.1 Once the installation process is over, emoze will be launched, displaying the 'Privacy statement'. Select 'OK' to continue. 2.1.2 Next, the 'Disclaimer' will appear, press 'Accept' to continue' and then select 'No', not to display the 'Disclaimer' again. 2.1.3 Select your preferred internet connection or select Automatic and press NEXT:

2.2 Emoze main dialog brief description

Emoze client is able to connect to several data sources simultaneously. For each data source, emoze creates a designated mailbox in the device's native 'Messaging' application.

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native 'Messaging' application

The user may adjust settings like, syncing rules, connectivity and cleanup rules, etc', for each data source connection separately. Emoze main dialog is where the user can add new data sources or remove existing ones. That's also where the user can control existing data sources and adjust their various settings. To access an account specific (data source) settings and adjustments, place the focus on the relevant account (data source) and press the 5 way key (joystick), to display relevant options. For general options (options that are not account specific), while on emoze main dialog, press the left SK button, to open the 'Options' menu.

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2.3 Setting up an OWA account

Setting up an account that will work through the Emoze Global Gateway with the Outlook Web Access as data source: 2.3.1 Select 'Add new account' on emoze main dialog.

2.3.2 Press Select, to select 'Office'

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2.3.3 To use OWA as the data source, select 'Outlook Web Access',

press 'Next' and then press 'Next' again on the instructions dialog.

2.3.4 Enter your OWA username and password, enter the OWA domain and URL Server and press NEXT.

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2.3.5 Select the folders you wish emoze to push and press 'Next'.

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2.4 Setting up Gmail/G. Apps account

Setting up an account that will work with Gmail as the data source: 2.4.1 Select 'Add new account' on emoze main dialog.

2.4.2 To use Gmail or Google Apps as your data source, select 'Push

my Gmail/Google Apps':

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2.4.3 Enter your Gmail username and password and press NEXT. Note: The Gmail username suffix "@gmail.com" is pre-entered for user convenience.

2.4.4 Select the folders you wish emoze to monitor and press 'Next'.

Note: Contacts and Calendar synchronization with Gmail is currently not supported by our server.

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Sign In process
Once a new account (data source) was added, emoze will attempt to connect to it and Sign In with the username and password provided.

2.5 Synchronization process:

After sign-in was successful emoze will look for an existing mail, contacts and calendar items in the device and will map their IDs to avoid duplications. After mapping is completed it starts receiving the remote items to the device (items are received to device compressed and encrypted), emoze decrypts and uncompresses the data, than it parses the data, constructs Symbian items and adds them to the Contacts, Calendar and account's Inbox folders, depending on the type of data parsed. Notes: 1. For each new account (data source) added, emoze creates a new mailbox with the account's username as the mailbox name. 2. The mailbox emoze creates features new and unique features, such as options to change the font size in a message and 'download on demand' support. After all items are retrieved and inserted to the device folders emoze will stay in the mode where it listens and is on standby for new items. "Periodic Mode" vs. "Always On mode" For rach account, emoze can work in 2 ways: "Always On" (default) and "Periodic Mode". In Always On mode the client maintains the connection and it is in Listening mode and therefore, it will be notified by the server for any new items available or if any updates occurred. User can configure the account to "Sleep Mode". In this case the account stays in Sleep Mode for time defined in "Power saving mode" in the Accounts menu, or until it gets notification for new items that need to be sent from the device. In case of clicking on "Send" on an account's menu the account connects to the server and will be notified about updates. In Always On mode account just listens for notifications from the server and will communicate only if it was notified for new items (no traffic will be consumed in both cases, but battery will be consumed some more in Always On mode). Note: While an account is connected, either in "Always On" mode or in "Periodic Mode", emoze will re-establish the connection every time it will need it, even if the connection was aborted via the 'Connection Manager' for instance. To stop emoze from re-establishing the connection, one must 'Stop' all of the accounts added to emoze.

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Emoze will automatically aborts the connection if there is only one account connected and the user select to 'Stop' it or when closing/exiting the emoze application. The emoze application will automatically launch and connect, if the user attempts to send an email via one of the emoze accounts/mailboxes, while the emoze application is not running. If emoze is running, but the user has stopped the accounts he tries to send an email from, emoze will NOT automatically establish a connection and sign-in, to send the email.

Important notes:
Emoze supports only 'Meetings' in calendar. Other types, such as anniversary, tasks or reminders, are not supported and will not be synchronized by emoze. Emoze maps Outlook 'All day events' from the PC, to 'Memo' entries on the device, (as the PC Suit does). As mentioned above For each account defined in emoze, emoze creates a new mailbox, with the account's username as the mailbox name, and will place the account's incoming emails in the account's designated mailbox. This is done in order to allow the user to easily distinguish between incoming emails of different accounts and none emoze related items (transferred files, SMS, MMS items, etc'). And to allow us to add unique features to the mailbox, such as, an option to change the font size. Backup/Restore of Emoze application itself not supported, however, emails and PIM data can be backed up and restored with no dependency with emoze. Emoze doesn't support Calendar reminders synchronization. When the application is installed on the phone, it will be automatically launched at the end of the process. HTML e-mails are displayed in plain text with some links automatically added, even if these links were not existing (links on phone number or email address) Setting up of OWA account is split to 2 steps if application in portrait mode, but it is split to 4 steps if application in landscape mode.

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Page 18 of 38 Download on demand supports attachments up to ~950KB in size, above that, the option to download the attachment, is not available. The accounts in emoze will be stopped, if while in sleep mode, the user switches the device to offline mode; the accounts will try to start after coming out of sleep mode. Important: On some Series 60 devices (e.g. Nokia E61), when there is no regular system mail account configured and the user has defined only one account (data source) the emoze outgoing emails are mapped by the system to the default mail account. For those devices when user selects to create a regular system mail ("Messaging" ->"Options"-> "Create message" ->"E-mail") the emoze mail editor will be launched, as if he selected the account he has added to emoze. This is a known issue that does NOT affect the application or the system behavior in any mean. On other devices, such as the Nokia N73 if there are no system accounts configured emoze will not be set by the system as the default mail account so when user creates a new Email - the system will ask him if he wants to configure a new account. Once the user has started one of the accounts in emoze, either using 'Always On' mode or 'Periodic Mode', emoze will re-establish the connection whenever it needs it, even if the connection was aborted via the connection manager by the user. In order to stop emoze from reestablishing the connection, the user must 'Stop' all of the active accounts defined in emoze. When a new email arrives to one of the emoze mailboxes, a notify message appears, displaying the total number of new messages in all of emoze mailboxes. The notify message is closed when pressing any of the keys on the keypad, except the LSK, which will open the first account's mailbox that was added to emoze. Functionality of the Google apps connection is identical to the Gmail connection, therefore the Gmail related instructions, apply also to Google Apps. While in OWA mode, 'All Day Free' events are ignored.

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Known issues regarding the MTM

When viewing or composing an email while in landscape mode and selecting 'Font size +' from the menu, scrolling up/down dynamically stretches and shrinks the scroll bar. Stretches when scrolling down and shrinks when scrolling back up, to avoid stepping over the head of the email. The 'To', 'From', 'CC', 'Subject' labels, are not resized when changing the font size while viewing an email. The 'BCC' field is not available. Screen refresh when switching between portrait and landscape is a bit slow. If a mailbox in the messaging application is connected while trying to install/uninstall emoze, the messaging application will flash rapidly while emoze is trying to close it. (pressing on the left SK will close it and end the loop) When opening a certain message in the emoze mailbox and immediately click on the LSK the message view/editor will be closed and won't be opened. User currently should wait until the message opened completely and than he can send the LSK. This is a minor issue for the application and will be fixed for next version.

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3. Global Options .
Emoze main options menu contains various options as follows:

Caption Select Add account Global Settings Statistics Move Check version update Help About Exit

Description Selects the control that is in focus Launches the 'Add new account' wizard Launches the Settings dialog Launches the Statistics dialog Let you set the order of appearance of the account Checks emoze server for a new version of emoze client Open our help document in the browser Launches the About dialog Exit emoze

4. Global Settings
In addition to account-specific advanced settings, emoze client also has general/global settings. To access the general settings, press the left SK button on emoze main dialog, in order to open the 'Options' menu and then select 'Settings'.

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Caption Show icon Connection Mode Auto start Access point

Default value Yes TCP Yes

Available options No HTTP No

Log level Add Signature

Displays the access Available access points on the point with which emoze device. establishes a connection. Assigned by the user during the initial setup. Warning Disable, Errors,Warning, Info, Debug No signature User may enter a custom signature that will automatically be added to every outgoing email.

Note: about Connection mode emoze offer two connection modes, connection using HTTP and the other, using TCP. Devices that can utilize the TCP connection will benefit from much more economic data traffic and therefore less battery power consumption, while using emoze. Note: about 'Log Level' When select one of the options other than 'Disable' emoze client will create a log for each of the accounts added to emoze and log its activities. Currently, all of the log levels options (other than 'Disable'), are identical, providing the same level of activity logging. To view the log, select an active account, select 'Log' from the menu and user the 5 way key to move to the right most tab (Log).

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Note: While at least one of emoze accounts is connected, either in "Always On" mode or in "Periodic Mode", emoze will re-establish the connection every time it will need it, even if the connection was aborted via the 'Connection Manager' for instance. To stop emoze from re-establishing the connection, one must stop all of the accounts defined in emoze. Emoze automatically aborts the connection when stopping all of the accounts defined in emoze or when closing/exiting the emoze application. The emoze application will automatically launch and connect, if the user attempts to send an email via one of the accounts mailboxes, while the emoze application is not running. If emoze is running, but the user has stopped all of the accounts defined in emoze and then tries to send an email using one of the accounts mailboxes, emoze will NOT automatically establish a connection and start the account to send the email. When emoze need to connect to the internet, it will first check if there's already an open connection and then will try to use it.

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5. Accounts Options .
Each account added to emoze is managed separately. By selecting an account, the account's options menu is opened, the menu provide several options as follows:

Caption Inbox Stop / Start Create Message Settings Log Rename Remove account

Description Opens the account's Inbox. Stop / Start the account. Create a new email message using the selected account. Opens the account's 'Settings' dialog. Displays the accounts statistics log. Rename the account given name Removes (delete) the selected account and its mailbox.

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6. Account Settings .
Each account added to emoze, can be configured separately, in addition to synchronization, clean-up and retrieval rules, etc'. When selecting 'Settings' from the account's options menu, a dialogs open, providing several options, each opens a dialog, providing the users with control over various aspects of the account.

6.1 Account info:

The 'Account info' dialog provides the following options:

Folders to push Allows the user to enable/disable synchronization of each of the various PIM data sources on the device.

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Page 25 of 38 Active Days The user can set the account to synchronize mail and PIM from, only on certain days of the week. Active from / Active to The user can set the account to synchronize mail and PIM, only between certain hours of the day.

6.2 Login
The 'Login' dialog allows the user to adjust his username/password and other account relevant information. Each data source may display additional fields, in addition to the username and password fields, as needed by the data source type.

6.3 Rules:
Each account (data source) set in emoze, allow the user to set its various synchronization and retrieval and cleanup rules. Rules are set for each category (Mail, Contacts, Calendar etc') separately; users can set different sync and clean up rules for each category. Rules can be set for: Calendar, Contacts, Drafts, Inbox and Outbox.

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6.3.1 Calendar:

Here the User can adjust synchronization of a calendar which he uses on PC, with the emoze client. There are four options, which the user can change as he wishes:

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Caption Show past events

Default value Available options Last week Last week/None 2,3,4,5,6,7,8,9,10,11,12 months Mobile and PC

Sync future events 1month Delete policy Mobile only

Note: When the delete policy is set to 'Mobile only', items the user deletes on the device will not be deleted from the PC. When the delete policy is set to 'Mobile and PC', items the user deletes on the device, will be erased from the PC as well. Press '' when you're done adjusting the calendar rules. 6.3.2 Contacts:

The user can set a delete policy for the contacts category. The behavior is the same as with the calendar delete policy. Press '' when you're done adjusting the delete policy rule.

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6.3.3 Inbox:

Here the user can manage his inbox on mobile device: Caption Email sync Default value Last day Available options Last 3 days; Last week; Last 2 weeks; Last 3 weeks Unread emails only Dont truncate; 8000 characters Mobile & PC None, 1, 2, 3,4,5,6 days; 1, 2 weeks. 50; 200; 500; 1000 emails

Inbox Text truncation Delete policy Delete older than Keep last

Read / Unread 5000 characters Mobile only 1 week 100

Choose a suitable variants and press 'OK'. Note: When emoze mode is set to Gmail, Yahoo mail, POP/IMAP mail or OWA, the 'Email sync' option has one available option "Last day".

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6.3.4 Outbox: For the outbox category, the user can adjust the attachment size. By default, it selected like 'Up to 1MB. Can up to: 500KB, 250KB, 100KB, 50KB, 20KB, 10KB and can be selected like 'none attachments'

Choose a suitable variant and press 'OK'.

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6.4 Advanced:
The following advanced options are available for each account added to emoze:.

Caption Schedule cleanup Notify new messages Synchronization of Subfolders Email notification Tone Default View Email LED notification Heartbeat

Default value Every Hour No No No sound

Available options Disabled; Twice a day; Once a day. Yes Yes A list of available sounds on to the phone. Text or HTML Disabled, for 5 or 10 minutes Choose from 1-10

Text For 5 minutes 4

- Note about 'Notify new messages': when user gets alert notifications on new emails, pressing the 'Show' button (left SK button) on the alert, leads him to the relevant mailbox.

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7. Emoze log
Emoze has two types of logs, global log and an account-specific log.

7.1 Global statistics

On emoze main dialog, select 'Options', then 'Statistics'.

The statistics dialog contain two tabs, the 'Standard' tab, shows the following information: Total Download The total quantity of data downloaded to the handset since the last reset of counters. Total Upload The total quantity of data sent from the handset to your mail account since the last reset of counters. Reset counters Select this button to reset (set to zero) the two Total counters. Note that it resets also the Items Counter. The 'Received' tab, displays the total number of items that emoze has received from the server for all of the accounts (data sources) added to emoze.

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7.2 Account log

To access an account log, select an account using the 5 way navigation key or by selecting 'Select' from the menu and then select 'Log' from the menu.

The log dialog contain three tabs, the 'Standard' tab, shows the following information: Last Connection the last time you connected to emoze. Last System Check The last time emoze connected to server or brought mail and PIM on the handset or the mail account. Total Download The total quantity of data downloaded to the handset since the last reset of counters. Total Upload The total quantity of data sent from the handset to your mail account since the last reset of counters. Reset counters Select this button to reset (set to zero) the two Total counters. Note that it resets also the Items Counter. The 'Received' tab, displays the number of items that were received from the server for the selected account. The 'Log' tab, displays connection related activity, to assist the user when he contact emoze support regarding connectivity related difficulties.

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8. Emoze Mailbox
As mentioned on a previous section, emoze installation creates a new mailbox for each account (data source) added to emoze. The mailbox name matches the related account's username. The mailbox icon reflects the account's data source type used.

Email items received by emoze, are placed in the 'emoze' mailbox, relevant to the account they were received from.

Emails in the mailbox may be represented by one of the following icons: For emails with an un-read status For emails with a read status For emails with an already downloaded attachment (read / unread) For emails that their attachment download is in progress (read / unread) For emails that were forwarded. For emails that were replayed. At the right side of the screen, each email may get the paper clip icon, to indicate if the email contains an attachment or not. Only emails that have the

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or icons, are emails that their attachment was downloaded to the device and may be accessed. Emails that have either the icon, or the icon, and have a paper clip indicator at the right side of the screen are emails that their attachment should be downloaded before it can be accessed. Subfolders get the icon.

8.1 Attachments download

Emoze supports selective attachments download. The user is able to view the available attachments for a selected email (via the open email's context menu) and select the attachments he wishes to download/open (if the attachment was already downloaded). An open email context menu contains the option 'View Attachments', selecting it, will display all of the associated attachments to the open email:

Selecting an attachment will bring up an alert, asking the user if he wishes to download the attachment, emoze will also try to take an educated guess, and alert the user if the user might not be able to open the file on the device due to the file type. Emoze does that by checking the file's suffix and comparing it to a list of common file types that are open-able by most of the mobile devices. If emoze doesn't recognize the file suffix as open-able, it will display an alert, alerting the user that he might not be able to open the file on the device. If emoze does recognize the file suffix, it will go on with the download process without further notice. While an attachment is being downloaded, the user has the option to select 'Cancel download' from the menu and abort the download process. There are two ways to abort the download process; the user can abort the download for a specific attachment file (if the email contains multiple attachments) or for all of the attachments in the email.

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To abort the download of all of the attachments, the user needs to highlight the email in the emoze mailbox and select 'Cancel download' from the options menu. To abort the download of a specific attachment, the user need to open the email, select 'View attachments' from the menu, highlight the attachment he wants to cancel and press the 'Select' button (left SK button), the user will be asked to confirm the cancellation and once confirmed, the download process will abort. Once the attachment is downloaded, the user will be able to open it (if the file type is supported by the system), by selecting it again. When an attachment is being downloaded, its icon changes to:

Once the attachment was downloaded, the attachment's file icon will change to either the icon commonly associated with the file type, like: Or to a generic icon:

8.2 Emoze mailbox menu options

The following options are available for highlighted emails: Option name Open Download attachment Options description Native option Emoze option - Fetches the attachment from the data source Native option Native option Native option Native option Native option Native option Native option Native option Native option Native option Native option Native option Native option Available for: All emails Emails that their attachment was not yet downloaded All emails All emails All emails Unread emails Read emails All emails All emails All emails All emails All emails All emails All emails All emails

Forward Reply Message details Mark as Read Mark as Unread Create message Delete Find Sort by Copy to folder Mark/Unmark Help Exit

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When opening an email, the following options may be available: Option name View as HTML Options description Switches the email display to HTML mode Available for: HTML based email. The option appears while viewing the email in TEXT mode HTML based email. The option appears while viewing the email in HTML mode Emails with attachment

View as Text

Switches the email display to Text mode

View attachment

Reply Forward * Message details Delete * Font size + * Font size Back

Emoze option Displays a list of the available attachments for the selected email Emoze option Operates as expected Emoze option Operates as expected Emoze option Displays details about the message Emoze option Operates as expected Emoze option increases the font size emoze option decreases the font size Emoze option Operates as expected

All emails All emails All emails All emails All emails All emails All emails

* Will not appear when editing an email.

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8.3 Sending an email with emoze

To send an email using one of the emoze mailboxes, select 'New message' on the device's 'Messaging' application, and then select one of the accounts you've added to emoze, to send the email.

Emoze also function as one of the available options to send items from the device, (Contacts, Calendar, Picture, Files etc'), so each item's context menu, also contains the option to send the item via one of the accounts added to emoze, when selecting 'Send by Email'.

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9. Exit emoze Client

Exit from the emoze Client by selecting 'exit' from emoze's 'options' menu.

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