N u rs e C a l l S yste m s

ZKR Infinity Series

Technical Manual
 ZKR Nurse Call Systems Technical Manual

Contents

03 A. Glossary

04 B. Commissioning Requirements

05 C. Device Installation

10 D. Call Terminal Addressing

12 E. RCU – Room Control Unit Conf iguration

20 F. Bedside Console Conf iguration

22 G. NCP – Nurse Control Panel Conf iguration

25 H. Server – How does It Work

35 I. Device Conf iguration Via Server

42 J. MCW One

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 ZKR Nurse Call Systems Technical Manual

A.Glossary

A. Devices

a. Duty Station & Room Control Unit (RCU)

RCU - Room control unit refers to:

Infinity Room Control Unit: ZKRUNCIPCNFRMC002

b. NCP - Nurse Control Panel

NCP - Nurse control panel refers to:

Infinity Nurse Panel: LUXINFST35TC0001

c. Auxilary Unit

Auxilary unit refers to:

Infinity Light Indicator: LUXINFCRRGBL0001

Infinity Pull Cord Unit: LUXINFCDWCCN0001
Infinity Call Unit: LUXINFCDMGCN0001
Infinity Corridor Light: LUXINFCRRGBL0001

d. Control Unit

Control unit refers to:

Light Controller: LUXUNCIPRMLK100

Function Control Module: ZKRUNCIPRMLK100
Smart Bed Connector: ZKRUNCIPHRSMB10
Infinity Beacon: LUXINFNBBCNZV10
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B. Commisioning Requirements

B1. Requirements to be Met Before

Nurse Call System Commissioning

1. The following cabling connections must be made:

a) Room Control Units & Duty Stations to PoE+ Network Switch (Minimum 15Watts/port)
b) VoIP Call Units to PoE+ Network Switch (Minimum 15Watts/port)
c) Nurse Panel (Nurse Station) PoE+ Network Switch (Minimum 15Watts/port)
d) Light Controller and BeaconZ to PoE+ Network Switch (Minimum 15Watts/port)
e) Infinity Light Indicators to Room Control Units
f) Smart Bed Connector and Function Control Module to Room Control Units
g) Infinity Corridor Lights to Light Controllers
h) The Server must be connected to Network Switch and 110 - 240V power
i) All PoE+ Network Switches and the Server should be connected to Uninterrupted Power
Supply (UPS)

2. All the Cables from part 1 should be at least Cat6 twisted pair cables.
3. All Cable ends should be terminated with RJ45, all cables must be
tested as per local structured cable certification standards.
4. Each device and connection must be working properly.
5. A list must be prepared with the IP address of every IP device to be
used in the system and sent to ZKR technicians before the commission-
ing can begin:

• Server
• Nurse Control Panels
• Room Control Units
• VoIP call units (if they are used)
• Text Panels (if they are used)

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Cable type
Cables must be Cat 6 UTP minimum, with B-class endings. If any
device is shown as non-PoE in design they require power cabling:
110 - 240 V 2x1.5 power cable.

C. Device Installation

Room Control Unit

Duty Station
A LUXINFRCUVE30001
B Wall Hanger ! Wall Hanger Assembly Details

LUXINFDUTYST0001

Screw

Step 1 Step 2
Align the slots (4x) with the main unit to the
mounting rails (4x) on the wall hanger. a Place on the main unit
in the wall hanger.

b Slide the main unit

down until the
lock tab is
fully inserted.

5
Disassembly a Push the lock tab towards b Slide the main unit up after c The main unit will be released
the wall to open the lock pushing the Lock Tab. when it is at the top. Now you
mechanism. can get the product by pulling
it to yourself.
 ZKR Nurse Call Systems Technical Manual

Disassembly a Push the lock tab towards b Slide the main unit up after c The main unit will be released
the wall to open the lock pushing the Lock Tab. when it is at the top. Now you
mechanism. can get the product by pulling
it to yourself.

Lock Tab

Bedside Console (IWall unit)

Bedside Console VoIP WC Call Unit

A
LUXINFST35TC0001
B
LUXINFVOIPWC0001 ! Wall Hanger Assembly Details

C Wall Hanger

Screw Lock Tab

Mounting Rail

Step 1 Step 2

Align the slots (4x) with the main unit to the

mounting rails (4x) on the wall hanger. a Place on the main unit
in the wall hanger.

b Slide the main unit

down until the
lock tab is
fully inserted.

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 C Wall Hanger

Screw Lock Tab

Mounting Rail

ZKR Nurse Call Systems Technical Manual

Step 1 Step 2

Align the slots (4x) with the main unit to the

mounting rails (4x) on the wall hanger. a Place on the main unit
in the wall hanger.

b Slide the main unit

down until the
lock tab is
fully inserted.

Disassembly a Push the lock tab towards b Slide the main unit up after c The main unit will be released
the wall to open the lock pushing the Lock Tab. when it is at the top. Now you
mechanism. can get the product by pulling
it to yourself.

Lock Tab

Call Unit / PullCord / Light Indicator

Call Unit Pull Cord Unit

A
LUXINFCDMGCN0001
B
LUXINFCDWCCN0001 ! CAUTION ! ! Hole Dimensions
Up
During the base part
assembly, make sure
58.00 mm
that the locking snap
51.00 mm

bottom. Down
Ø6.00 mm

! Locking Snap Fit

! CAUTION !
55.00 mm
62.00 mm

Light Indicator The call units (A,B,C)

C D Base Part
LUXINFCRRGBL0001 are built on he same
basis (D).

Step 1

a Flat Surface Mounting b Circular Flush Mounting Box c Square Flush Mount Box
 ! CAUTION !

55.00 m
62.00 m
Light Indicator The call units (A,B,C)
C D Base Part
LUXINFCRRGBL0001 are built on he same
basis (D).

ZKR Nurse Call Systems Technical Manual

Step 1

a Flat Surface Mounting b Circular Flush Mounting Box c Square Flush Mount Box
Drill a hole with a diameter of 7 Fix it with the screw on the right Fix it with the screw on the right
cm on the surface you want to and left sides and left sides
mount with the drill saw. Fix with
screws from the corners

7 cm

Step 2 Step 3

Plug RJ45 socket to socket a Insert the two upper tabs b Close the product c The product will be
behind the unit into the slots on the base downwards after the top closed when the tab on
piece two tabs are in place. the bottom is located.

Block Diagram

The below diagram shows how to connect the Infinity devices in a single bed and a multiple bed
scenario.

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Infinity Block Diagram

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D. Call Terminal Addressing

D1. Bedside Call Unit

To assign button addresses for the Bedside Call Units:
Step 1: Hold down both the red call and green reset buttons on the Call Unit for a few seconds to
enter address configuration mode
Step 2: You will hear a trilling triple beep and the red backlight will be lit. You will see the light
flash once indicating that the current address of the button is one.
Step 3: Press the red call button to change the defined button address
Step 4: Each time the call button is pressed; the green backlight will flash the number of times
indicating the currently selected address (1-8). When you wish to go back to address one, simply
quit the address configuration mode by confirming the correct address (seen in Step 5) and re-
enter configuration mode by repeating
(Step 1).
Step 5: When the correct address is selected, press the green reset button to confirm the
address. You will hear a double beep.

D2. Pull-cord Call Unit

To assign button addresses for the WC Call Units:
Step 1: Pull the cord and press the green reset button at the same time to enter address
configuration mode
Step 2: You will hear a trilling triple beep and the red backlight will be lit
Step 3: Pull the cord to change the defined button address
Step 4: Each time the cord is pulled, the green backlight will flash the number of times
indicating the currently selected address (1-8). When you wish to go back to address one, simply
quit the address configuration mode by confirming the correct address (seen in Step 5) and re-
enter configuration mode by repeating (Step 1).
Step 5: When the correct address is selected, press the green reset button to confirm the
address. You will hear a double beep

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D3. Light Indicator With Buzzer

If there are double port I/O Lamps, they must be
paired to the beds to which they correspond.
Step 1: Each lamp has a configuration button. Press
this button once to enter pairing mode.
Step 2: Press the red call button of the Bedside Call
Units(or pull the call cords of the WC Call Units) one
at a time to pair with the lamp. One or more call units
can be paired to each lamp.
Step 3: Press the configuration button once again
to exit pairing mode. If the paired units needs to be
changed, hold the button for 5 seconds to reset and
start from Step 1. Recessed Identify button

D4. Function Control Module

The Function Control Module is connected between the Room Control Unit and the Bedside Call
Unit via its RJ45 dry-contact in/out ports. The other end of the module has two ports which can
be connected to the lights, window blind automation, or whatever similar function that needs
to be controlled via handset buttons. By default, there are two function buttons on the handset
which will each control one of the automation systems connected with this module.

1. Config Button
2. Status LED
3. Out
4. In
1
COM

COM

2 3 4
NO

NC
NO

NC

The following process should b performed after the Call Units are given addresses from the
Room Control Unit.

Once the Call Units are given addresses (1-8), on the Function Control Module press and hold
the button a 1 (according to the label in the picture). The LED at 2 will flash rapidly for a few
seconds then begin to flash more slowly. This indicates that the module is now in addressing
mode. When it is in this mode, press a light function button on the patient handset. The LED
will indicate recognition of the handset. You can test whether both buttons are recognized by
pressing them on the handset. The LED should flash and you should be able to hear a click from
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the Function Control Module for both of them.
 ZKR Nurse Call Systems Technical Manual

Room Light or
NEUTRAL Energy Cable Bed Light

PHASE

Function Control
Module

L1 NO 1
DATA IN
Energy Cable L1 COM 2
L1 NC 3
L2 NO 4
L2 COM 5 Cat-6 Cable
Room Light or Bed Light DATA OUT
L2 NC 6
NEUTRAL Energy Cable

to Room Control
PHASE Energy Cable Unit

E. RCU – Room Control Unit Configuration

1. Enter Settings Menu

12 2. Bed and WC Call Unit Icons
3. Link Status (LINK)
7
4. TCP Server Status (TCP)
2 5. HTTP Server Status (HTTP)
1
6. Bluetooth Connection (BL)
9
10 7. Speaker
8. Microphone
11
9. Emergency Code Menu
10. Present
13
11. Assist
14 15 16 17 6 4
12. MIFARE Card Reader
13. Call

18 8 3 5 14. Device IP Address

15. Device Mac Address
16. Terminal ID
19 20 21 22 17. Firmware Version
18. SIP Status Message
19. Network Connection (PoE)
20. Over Door Light Port (24v port)
21. Call Unit Ports
22. 220 V Input
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Settings
Tap the Gear Icon on the top right side of the home screen. Hold your Mifare card to the card
reader when you see “Please get your card read”. If you have the required authorization, the
settings window will open.

E1. General

Language: Change the system language here.

Room ID: Assign an ID number to this RCU. This number identifies the room and will be used by
the server for addressing purposes. Each RCU must be assigned a different ID number between
1000-9999.
Number of Beds: Set the number of Bedside Call Units to be connected to this RCU (the total
number of bedside call units and WC call units cannot exceed 8)
Number of WCs: Set the number of WCs (toilets) and bathroom Call Units to be connected to
this RCU (the total number of bedside call units and WC call units cannot exceed 8)
Automatic call timeout (min): Bed, WC, or Emergency Code calls are automatically terminated
by the system at the end of the specified time. Automatically terminated calls are marked as
‘auto-off’ by the system server. Set this time in minutes.
BL Card ID: Field to enter the Nurse Badge ID which will be connected to the system.
BL min RSSI: This value shows the activation distance of the Nurse Badge. Proximity of the
badge can be adjusted by adjusting this value.
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Button Click Tone: Toggle the click tone heard when touching the screen.
Card Reading Tone: Toggle the sound heard when a Mifare Card is read by the RCU.
Attend Each Bed Individually: If this option is enabled, the calls made from other beds in a
room need to be addressed separately. Marking presence with one bed will not affect the call
from the other bed.
Card Confirmation: Toggle unregistered Mifare card usage on the unit.
Query Cards on HTTP Server: This option enables Mifare card privileges to be taken directly
from the HTTP server.

E2. Network

DHCP: Toggle the network settings to be static or dynamic (collect from network).
IP: The IP address to be defined on the device.
Mask: The Mask value to be defined on the device.
Gateway: The gateway address to be defined on the device.
TCP Server: The nurse panel IP address where the calls on the device will be monitored must be
entered in this field. If the TCP server connection is successful, the T mark of the LTH indicator on
the home screen will turn green. If the connection fails the status mark will turn red.
TCP Port: The port number to be used for the TCP connection between the nurse panel and the
room control device. 10000 is used as default.

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HTTP Server: The IP address of the ZKR system server must be entered. If the connection
is successful, the H mark of the LTH indicator on the home screen will turn red and an error
message will be sent.
HTTP Check offline (min): If the device is offline, this value refers to the interval which the device
retries to establish connection. Keep this value as minimum as possible.
HTTP Check online (min): The room control device continuously checks the http connection to
the server. If it cannot reach the server, the H mark of the LTH indicator on the home screen will
turn red and an error message will be sent. This value refers to the retry interval.
Time out for Software Update Check: The room control device can automatically update its
firmware. This field checks whether there is a new software on the server in the value range to
be written.
TCP Timeout (ms): It is the necessary timeout duration for the package to arrive during the TCP
communication between the room control device and the nurse panel. If the TCP packet does
not reach the end of this period, the TCP connection is considered interrupted the T mark of the
LTH indicator on the home screen will turn red.

E2. Network

SIP Server IP: The SIP Registrar Server Address must be entered. If a different server will not be
used, this will be the same as HTTP server.
User: Enter the username to use for the SIP register.
Password: Enter the password for the SIP register.
Quick Dial: Define the number to be dialled from the Speed Dial key in the call menu.
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AEC Parameter: This field refers to the echo cancellation strength during voice call. Adjust as per
the requirement.
Auto-Answer Voice Calls: Toggle to enable the Auto Answer feature for Voice calls made to the
RCU. The call gets picked up even if no one answers.

E2. Network

In this tab, the behaviour of the Over Door Light connected to the RCU depending on different
situations may be configured.

Update firmware of the Door Lamps: The firmware of the Light Indicator can be updated with
this button.
Login to the Room: Upon a user entering the room and marking their card, the Over Door Light
can change it’s colour to indicate their presence. You have the flexibility to modify the colour
settings of the Over Door Light from this interface for all type of users who might visit the room.
Blink: This feature allows you to enable or disable the blinking of the Over Door Light for each
event or user individually.
Event Notifications: Here we can modify the colour settings of the Over Door Light for various
events.

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E5. ID Card Registration

The area designed to be able to quickly register to the server the personnel Mifare Cards which
are used in the system.
Card Holder: Enter the Card Holder name or registration number.
Card Type: Enter the authorization level to be given to the card holder.
Tap your Card: Press here and have your card read by the device. If the process is successful, the
added cards will be visible in the Gray area below. Performing this operation with a card already
defined in the system will update the current information.

E6. Factory Reset

This area allows you to restore the device to factory settings. The factory IP address of the device
is 192.168.1.251.

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E7. LTH indicators

On the top right corner of the home screen you can
find indicator circles labelled L T H.
Bluetooth (BL): This indicates if a Smart Badge has
been detected or not
Link Status (LINK): This will indicate whether the
RCU is connected to the network line and the
switch connection is successful. If this circle is red, cable connections and switch should be
checked.
TCP Server Status (TCP): This will indicate the
Nurse Control Unit connection status. If this circle is red, check that the Nurse Control Unit is
turned on and your network settings are correct.
HTTP Server Status (HTTP): This circle will indicate the ZKR main server connection status. If this
circle is red, check that server is turned on and your network settings are correct.

E8. Bed/WC Icons

These icons indicate the status of the call buttons connected to the RCU. Grey indicates lack of
connection with the call unit. Red indicates there is an active call corresponding to that address.
If there is a connection but no active call, the colour of the icon will be blue.

Online Call Offline

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E9. SIP Status

On the home screen, this field is used to monitor the SIP status of the account on this RCU. This
will read SIPXXX. The meanings of the codes are as follows.

SIP200 Registration is OK
SIP400 Bad Request
SIP401 Unauthorized: Used only by registrars. Proxies should use proxy authorization SIP407
SIP402 Payment Required (Reserved for future use)
SIP403 Forbidden
SIP404 Not Found: User not found
SIP405 Method Not Allowed
SIP406 Not Acceptable
SIP407 Proxy Authentication Required
SIP408 Request Timeout: Couldn’t find the user in time
SIP409 Conflict
SIP410 Gone The user existed once, but is not available here anymore.
SIP413 Request Entity Too Large
SIP414 Request URI Too Long
SIP415 Unsupported Media Type
SIP416 Unsupported URI Scheme
SIP420 Bad Extension: Bad SIP protocol extension used, not understood by the server
SIP421 Extension Required
SIP422 Session Interval Too Small
SIP423 Interval Too Brief
SIP480 Temporarily Unavailable
SIP481 Call/Transaction Does Not Exist
SIP482 Loop Detected
SIP483 Too Many Hops
SIP484 Address Incomplete
SIP485 Ambiguous
SIP486 Busy Here
SIP487 Request Terminated
SIP488 Not Acceptable Here
SIP491 Request Pending
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F. Bedside Console Configuration

Language: Change the system language here.
Device Address: Address of the device.
Room No: Room identification (when using without
RCU).
Number of Handsets: Number of handsets that are
connected to the device (0-2).
Number of Beds: No of beds connected to the
device (1-2).
Number of WCs: No. of washrooms connected
to the device (2 if light not connected, 1 if light
connected)
Room Control IP: IP address of the RCU (if
connected).
IP: IP Address of the device.
Mask: Subnet Mask for the network.
Gateway: Network gateway address.
TCP Server: The nurse panel IP address where
the calls on the device will be monitored must be
entered in this field. If the TCP server connection is
successful, the T mark of the LTH indicator on the
home screen will turn green. If the connection fails
the status mark will turn red.
TCP Port: The port number to be used for the TCP
connection between the nurse panel and the room
control device. 10000 is used as default.
HTTP Server: The IP address of the ZKR system
server must be entered. If the connection is
successful, the H mark of the LTH indicator on the
home screen will turn red and an error message will
be sent.
HTTP Check Online (min): The room control device
continuously checks the http connection. If no
access is reached at the end of the value typed in
this field, the H mark of the LTH indicator on the
home screen will turn red and an error message will
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be sent. This value refers to the retry interval.
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HTTP Check offline (min): If the device is offline, this

value refers to the interval which the device retries to
establish connection. Keep this value as minimum as
possible.
TCP Timeout (ms): It is the necessary timeout
duration for the package to arrive during the TCP
communication between the room control device
and the nurse panel. If the TCP packet does not
reach the end of this period, the TCP connection
is considered interrupted the T mark of the LTH
indicator on the home screen will turn red.
SIP Server IP: The SIP Registrar Server Address must
be entered. If a different server will not be used, this
will be the same as HTTP server.
User: Enter the username to use for the SIP register.
Password: Enter the password for the SIP register.
Quick Dial: Define the number to be dialled from the
Speed Dial key in the call menu.
AEC Parameter: This field refers to the echo
cancellation strength during voice call. Adjust as per
the requirement.
DHCP: Toggle the network settings to be static or
dynamic (collect from network).
Auto-Answer Voice Calls: Toggle to enable the Auto
Answer feature for Voice calls made to the RCU. The
call gets picked up even if no one answers.
Button Touch Tone: Toggle the click tone heard
when touching the screen.
Card Reading Tone: Toggle the sound heard when a
Mifare Card is read by the unit.
Query Cards on HTTP Server: This option enables
Mifare card privileges to be taken directly from the
HTTP server.
Room Control Unit Present: Enable if the room has
an RCU. If not, the device acts as an RCU and adds
two more buttons to the UI for marking the presence.

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G. NCP – Nurse Control Panel Configuration

G1. VoIP 7”Nurse Control Panel

a. Panel IP Settings

Press Home button to reach

this screen, go to the settings
menu on bottom right

Go to Network

Define this panels IP address

and settings

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b. In-App Configuration
Launch the ZKR Nurse Call App.

Panel ID:
Enter the Terminal ID for
this unit (must be same as
determined in the Server
settings in G1).

Server IP:
Enter the server IP
The remaining settings can
stay default.

c. Options
Always on screen: This will bring the ZKR Nurse Calling App back to the screen whenever
someone tries to go back to the home screen or menu of the Panel.

LogW (warning): This should always be toggled on, it logs any errors the device might have and
allows our technical support to sort out issues.

LogI(Information): This provides more detailed logging, and can remain off. Technical support
might choose to turn it on for debugging.

Tel/SIP: This option differentiates the 10” and 7” Nurse Control Panels. It must be toggled ON for
7”.

Auto Answer: This option will make the Room Control Units connected to this Nurse Control
Panel give full permissions to all Mifare cards. It is used during the installation process if
necessary to access settings and functions before everything is configured.

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d. Main Nurse Call Screen

The buttons will appear

according to the ones
assigned to this Nurse Control
Panel in G1.

e. Call Forwarding
Use the panel’s menu button
to open menu to go to
Forwarding, and select the
panels you wish to forward
calls to.

F2. VoIP 10”Nurse Control Panel

The configuration of the 10” panel is nearly the same as the 7” one, the only differences are:

• The home screen layout is different for the panel IP configuration

• During the in app login at the bottom of the screen the checkbox for Tel/SIP must be ticked off
for the 10” panel

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H. Server – How does it work

The ZKR Server application is the platform that facilitates communication among all the
equipment used within the Hospital, stores all event logs and voice recordings of calls made
on the system, allows these logs and records to be accessed by the user through a web-based
interface, and allows integration with other systems used throughout the hospital.

For the system to function correctly, the most important step is proper configuration of the Point
Definitions and the Call Type Notifications (Point Operations) these points can make.

The fundamental architecture of the system is as below.

ZKR SERVER ARCHITECTURE

PATIENT SIP DATABASE

ROOMS
ZKR SERVER APPLICATIONS

NURSE HTTP DATABASE

STATIONS

MOBILE WEB SERVICE DATABASE

DEVICES

ALARM
INTEGRATION TRIGGERS DATABASE

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H1. Nurse Panels

Go to Nurse Panel/Panel Settings.

Here you can add Nurse Panel

IDs and their connected
Rooms. Each entry shows the
Panel IDs and their connected
Room IDs as well as the
dialing number that will call
these Rooms and the Room
Names as that will appear on
the Nurse Panel. Using the fast
wizard multiple RCU can be
added to the Nurse Panel at
once.

H2. Area Def initions

In the server interface,
navigate to General
Definitions/Area Definitions.

Add the areas to be used in

the hospital; can be floors/
departments etc.

Area Code is an optional field

to be used at the hospital’s
discretion.

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H3. Personnel Def initions

The RCU entries of Mifare
Cards (see E8) will appear
here, and you can add call
numbers (pager numbers or
DECT) to those personnel and
change authorization levels
of those cards as
well as the operations that
the card owner is allowed to
perform.

Authorization le vels are as

follows:

1- Nurse
2- Doctor
3- Cleaning Staff
4- Other

If the system has MCW

application, the username,
password, SIP extention,
SIP password, SIP server
address should be entered
here.

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H4. Team Def initions

On this page you can add new
teams for personnel, and edit
the names of existing teams.

By clicking the Team

Personnel button next
to a team, you can assign
personnel to that team or
remove them. You can create
as many teams as desired for
different call types or areas.

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H5.Text Panels

Go to General Definitions/Text
Panels

On this page you can add

new text panels by defining a
Panel Name and a Panel IP or
edit existing text panels.

H6. Point Def initions

Use Add New Point for single point definition or New Point Wizard for mass point definition.
Each point here should be defined with Create SIP option selected. This will automatically assign
the SIP No POINTCODE and password zkrPOINTCODE for each point. (i.e.password:zkr2001 for SIP
No:2001) Nurse Panels should also be defined here the same way to get an automatic SIP No and
password. Additionally text panel for the calls to be sent from each point is chosen.

Point Code: Refers to the

unique Terminal ID of the
Room Control Unit

Location ID: Optional

way to identify Rooms by
architectural codes

Point Operations: For each

point, define which calls will
be logged, which teams will
receive those calls from that
point, and the message that
will be sent to those teams
when a call of that type is
made. It is recommeded
to use New Point Wizard
to define point operations
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H7. License Settings

The system is shipped with

licenses preconfigured.

If there is a need to change

the number of licensed
devices, follow the instruction
on the
screen.

H8. MCW Settings

MCW settings are automatically configured during G3 Personnel Definitions.

In a case manual configuration is needed, instructions below should be followed.

The default login information

is

Username: admin
Password: 11531153

Navigate to Users/Groups on
the top menu.

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In the Users tab you can click

Create New User to add a new
MCW One User.

Enter new user information.

Only fields marked with * are
required.

To edit groups, go to the

groups tab.

You can add a new group

from Create New Group.

Enter the group information

here. For the system to
function in sync with the
Teams as defined in section
G4 of this guide, please follow
these instructions:
Group Name: Set this as the
same as the ID (list order) for
the Teams in Team Definitions

Description: Name the group here

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You can add users to that

group through the edit group
screen.

For Android based Nurse Control Panels there is an additional step to follow after point operations.
Enter the Nurse Control Panel’s IP in a web browser URL.

The default login information

is

Username: admin
Password: admin

Navigate to Basic in the Side

Menu and Wizard in the top
menu

Select StaticIP and click Next

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You will see the current IP

settings of the device, and
they can also be changed
from here.

Click Next.

Display Name: Enter a display

name for this Nurse Control
Panel.
Server Address: Enter the
server IP here
Server Port: This field can
remain as default
Authentication User: Enter
the User Extension
for the Nurse Control
Panel as defined in Point
Operations.

Authentication Password: Enter the Secret for the Nurse Control Panel as defined in Point
Operations.
SIP User: Same as Authentication User
Enable Registration: Select this option and click Next

You will see the settings you

have set and confirm them by
clicking Finish. The panel will
reboot.

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Notif ication Settings

Toggle which communication

systems
will receive calls.

Device Status

Device Status/Devices screen

is where Active devices on the
system can be seen.

All Devices regularly send a

signal to the server to indicate
they are active.
With the Delete button on
each device’s entry that device
can be removed from the list
until they send a new signal.
Also
the Delete button at the top
can be used for removing all
entries. Entries will reappear as
they send their active status
signal to the server in a few
minutes.

On the Device Status /SIP

Device Status screen the
active and passive status of SIP
devices will be shown. Active
SIP devices will be blue.
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I. Device Configuration via Server

The RCU and the Bedside

Console Units can be
configured from the server
via the Device Status Page.
When clicked on the Details
button on the page, the
corresponding configuration
windows will open.

I1. Device Type: RCUPlus - General Tab

Language: Change the

system language here.
Room ID: Assign an ID
number to this RCU. This
number identifies the room
and will be used by the server
for addressing purposes. Each
RCU must be assigned a
different ID number between
1000-9999.

Number of Beds: Set the number of Bedside Call Units to be connected to this RCU (the total
number of bedside call units and WC call units cannot exceed 8)
Number of WCs: Set the number of WCs (toilets) and bathroom Call Units to be connected to this
RCU (the total number of bedside call units and WC call units cannot exceed 8)
Automatic call Close timeout (min): Bed, WC, or Emergency Code calls are automatically
terminated by the system at the end of the specified time. Automatically terminated calls are
marked as ‘auto-off’ by the system server. Set this time in minutes.
Signal Level for Present: This value shows the activation distance of the Nurse Badge. Proximity
of the badge can be adjusted by adjusting this value.
Screen off Timeout (sec): If the device is left without interaction for the mentioned time in
seconds, the device will show the screensaver.
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Button Click Sound: Toggle the click tone heard when touching the screen.
Reading Sound of NFC is Active: Toggle the sound heard when a Mifare Card is read by the RCU.
Enable multiple call mode: If this option is enabled, the calls made from other beds in a room
need to be addressed separately. Marking presence with one bed will not affect the call from the
other bed.
Advanced Personnel Control: If this option is enabled, the multiple calls in the same room
cannot be addressed by the same personnel in the room.
Card Reading Required: Toggle unregistered Mifare card usage on the unit.

Network Tap

IP: The IP address to be

defined on the device.
Mask: The Mask value to be
defined on the device.
Gateway: The gateway address
to be defined on the device.
TCP Server: The nurse panel
IP address where the calls on
the device will be monitored
must be entered in this field.
If the TCP server connection is
successful, the T mark of the
LTH indicator on the home
screen will turn green. If the
connection fails the status mark will turn red.
TCP Port: The port number to be used for the TCP connection between the nurse panel and the
room control device. 10000 is used as default.
HTTP Server: The IP address of the ZKR system server must be entered. If the connection
is successful, the H mark of the LTH indicator on the home screen will turn red and an error
message will be sent.
Timeout for HTTP Server Check (min) : The device continuously checks the http connection. If
no access is reached at the end of the value typed in this field, the H mark of the LTH indicator on
the home screen will turn red and an error message will be sent.
Timeout for Software Update Check (min) : The room control device can automatically update
its firmware. The frequency to check for the new software to be given here.
TCP Connection Period Timeout (msec) : It is the necessary timeout duration for the package
to arrive during the TCP communication between the room control device and the nurse panel.
If the TCP packet does not reach the end of this period, the TCP connection is considered
interrupted the T mark of the LTH indicator on the home screen will turn red.
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HTTP Server: The IP address of the ZKR system server must be entered. If the connection
is successful, the H mark of the LTH indicator on the home screen will turn red and an error
message will be sent.
Timeout for HTTP Server Check (min) : The device continuously checks the http connection. If
no access is reached at the end of the value typed in this field, the H mark of the LTH indicator on
the home screen will turn red and an error message will be sent.
Timeout for Software Update Check (min) : The room control device can automatically update
its firmware. The frequency to check for the new software to be given here.
TCP Connection Period Timeout (msec) : It is the necessary timeout duration for the package
to arrive during the TCP communication between the room control device and the nurse panel.
If the TCP packet does not reach the end of this period, the TCP connection is considered
interrupted the T mark of the LTH indicator on the home screen will turn red.

VoIP Tab

SIP Server IP: The SIP

Registrar Server Address must
be entered. If a different server
will not be used, this will be the
same as HTTP server.
User: Enter the username to
use for the SIP register.
Password : Enter the
password for the SIP register.
Fixed Dialing Number : Define
the number to be dialled from
the Speed Dial key in the call
menu.
AEC Parameter : This field refers to the echo cancellation strength during voice call. Adjust as per
the requirement.
Status of Lamp when Active VoIP Call : We can set the Colour of the Over the Door Light when a
voice call is being made from the room.
Blink : This feature allows you to enable or disable the blinking of the Over Door Light for active
Voice call event.
Auto-Answer Voice Calls : Toggle to enable the Auto Answer feature for Voice calls made to the
RCU. The call gets picked up even if no one answers.
Make QuickDial with NurseCall Button : By enabling this option the NurseCall button can be
configured to make a voice call to desired number when pressed.

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Lamp Tab

Entrance the Room : Upon

a user entering the room
and marking their card, the
Over Door Light can change
it’s colour to indicate their
presence. You have the
flexibility to modify the colour
settings of the Over Door
Light from this interface for all
type of users who might visit
the room.
Blink : This feature allows
you to enable or disable the
blinking of the Over Door Light for each event or user individually.
Event Notifications : Here we can modify the colour settings of the Over Door Light for various
events.

Emergency Codes Tab

The Emergency Codes Icons

in the left side of the home
screen can be modified using
this interface.

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I2. Device Type : IWall - General Tab

Language : Change the

system language here.
Room No : Room
identification (when using
without RCU).
Number of Beds : No of beds
connected to the device (1-2).
Number of toilets (WC) :
No. of washrooms connected
to the device (2 if light not
connected, 1 if light connected)
Device ID : Address of the
device.
RCU IP : IP address of the RCU (if connected).
Number of Handsets : Number of handsets that are connected to the device (0-2).
Signal Level for Present : This value shows the activation distance of the Nurse Badge. Proximity
of the badge can be adjusted by adjusting this value.
Automatic call Close timeout (min): Bed, WC, or Emergency Code calls are automatically
terminated by the system at the end of the specified time. Automatically terminated calls are
marked as ‘auto-off’ by the system server. Set this time in minutes.
Button Click Sound : Toggle the click tone heard when touching the screen.
Reading Sound of NFC is Active : Toggle the sound heard when a Mifare Card is read by the unit.
Advanced Personnel Control : If this option is enabled, the multiple calls in the same room
cannot be addressed by the same personnel in the room.
Use RCU : Enable if the room has an RCU.
Card Reading Required : Toggle unregistered Mifare card usage on the unit.
DHCP : Toggle the network settings to be static or dynamic (collect from network).
Query Cards on HTTP Server: This option enables Mifare card privileges to be taken directly from
the HTTP server.
Room Control Unit Present: Enable if the room has an RCU.

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Network Tab

IP: IP Address of the device.

Mask: Subnet Mask for the
network.
Gateway: Network gateway
address.
TCP Server: The nurse panel
IP address where the calls on
the device will be monitored
must be entered in this field.
If the TCP server connection is
successful, the T mark of the
LTH indicator on the home
screen will turn green. If the
connection fails the status mark will turn red.
TCP Port: The port number to be used for the TCP connection between the nurse panel and the
room control device. 10000 is used as default.
HTTP Server: The IP address of the ZKR system server must be entered. If the connection
is successful, the H mark of the LTH indicator on the home screen will turn red and an error
message will be sent.
Timeout for HTTP server check (min): The device continuously checks the http connection. If no
access is reached at the end of the value typed in this field, the H mark of the LTH indicator on the
home screen will turn red and an error message will be sent.
Timeout for software update check (min): The room control device can automatically update its
firmware. The frequency to check for the new software to be given here.
TCP Connection Period Timeout (msec) : It is the necessary timeout duration for the package
to arrive during the TCP communication between the room control device and the nurse panel.
If the TCP packet does not reach the end of this period, the TCP connection is considered
interrupted the T mark of the LTH indicator on the home screen will turn red.

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VoIP Tab

SIP Server IP: The SIP

Registrar Server Address must
be entered. If a different server
will not be used, this will be the
same as HTTP server.
User : Enter the username to
use for the SIP register.
Password : Enter the
password for the SIP register.
Fixed Dialing Number :
Define the number to be
dialled from the Speed Dial
key in the call menu.
AEC Parameter : This field
refers to the echo cancellation strength during voice call. Adjust as per the requirement.
Status of lamp when active VoIP Call : We can set the Colour of the Over the Door Light when a
voice call is being made from the room.
Auto-Answer VoIP Calls : Toggle to enable the Auto Answer feature for Voice calls made to the
RCU. The call gets picked up even if no one answers.
Make QuickDial with NurseCall Button : By enabling this option the NurseCall button can be
configured to make a voice call to desired number when pressed.

Lamp Tab

Entrance the Room : Upon

a user entering the room
and marking their card, the
Over Door Light can change
it’s colour to indicate their
presence. You have the
flexibility to modify the colour
settings of the Over Door Light
from this interface for all type
of users who might visit the
room.
Blink : This feature allows
you to enable or disable the
blinking of the Over Door
Light for each event or user
individually.
Event Notifications : Here we can modify the colour settings of the Over Door Light for various
41 events.
 ZKR Nurse Call Systems Technical Manual

Emergency Codes Tab

The Emergency Codes Icons

in the left side of the home
screen can be modified using
this interface

H. MCW One

Setting Up The Application

The following screen will be shown when the app

is initially opened. The server address needs to
entered before entering the login credentials.

img 1.0

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Entering Server Address

Long press on the ZKR logo shown in img 1.0

which will open up the following screen.

Enter the server IP address in the field and click

save. The address will be in the format xxx.xxx.
xxx.xxx

Entering The User

Credentials

Once the address is saved, you will be direceted

to the screen shown in img 1.0. You can enter the
login credentials provided to you and click login.
img 2.0
Note: The app will show notifications if there is
any issues with the login.

Home Screen

If the login was successful, the app will show the

following screen. This is the Home screen of the app.

• The app will show your username and your sip

number on the Home screen.
• At the bottom right corner of the app, you can
find the dial pad of the app.
• Some additional information are also shown on
the bottom of the screen which can be used for
troubleshooting any issues.
• On the top left corner you’ll find the menu
button marked by the 3 horizontal lines.
• Top center the icon shows if the devce is
connected to the server or not.
• Top right shows the battery percentage of the
img 3.0
43 device. It turns green when chgarging.
 ZKR Nurse Call Systems Technical Manual

Dialpad Operation

By Clicking on the dialpad button, the following screen will be shown.

Enter the number you want to dial and press call.

img 4.0

The above image shows the screen after the call is

initiated. Disconnect the call by clicking on Hang
Up button.

img 4.1

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Nurse Call Notif ication

The following is the notification shown on receiving a normal nurse call.

img 5.0

Upon clicking on the notification itself, the

message changes its colour to white and the
alarm is silenced.

img 5.1

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You can accept the call by clicking on the

Accept button. This will turn the notification
Yellow as shown below. Same time this will be
logged on the server.

img 5.2

From any of these 3 screens, you can dial to the

bedside unit or RCU by simply clicking the Call
button.

Once one of the team member reaches

the room and marks their presence, the
notification will change to the following screen.

img 5.3

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If an assist call is raised by the caretaker it will show as another call on the app. There will be an
alarm which can be silenced by clicking on the message.

img 5.4 img 5.5

After silencing the call, both the notifications will be of white colour.

Once the Assist and Presence is unmarked in the RCU, the notifications will disappear and the
app will return to the Home screen (img 3.0).

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Code Blue notification will be received as shown below.

img 5.4 img 5.5

The CODE BLUE calls cannot be accepted but can be acknowledged by tapping on the
notification. It’s only possible to accept the CODE BLUE call from RCU. After the call is accepted,
the notification disappears.

Main Menu

Open Main Menu by clicking on the button on

the top left corner of the Home screen, shown in
the image img 3.0. It Opens the selection pane as
shown below.

img 6.0

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Selecting the Contacts menu item will open the following screen with the Call History (img 6.1).

img 6.1 img 6.2

The SIP Contacts saved in the server will be listed on the screen (img 6.2). You can filter them by
RCU, Handsets or MCW (Mobile devices).
Click on CALL beside the number to dial it directly.

Note: The dialpad operation is same as mentioned in the previous point.

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Selecting the Messages menu item will open the following screen showing the Message History.

img 6.3 img 6.4

The Contacts tab will list out all the MCW

devices which can receive the message. Click
on MESSAGE which will open the following
screen where you can type the message and
send.

img 6.5

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You can send voice messages by clicking on Blue

Colour MIC icon, which will open the following
window.

img 6.6

Click on Start Recording to record your voice

message. Click on Play button to listen to the
recording. Click Send to send the verified voice
message.

Selecting the Clear Calls menu item will clear

any calls that can get stcuk after a long time of
inactivity.

Selecting the Logout option will show the

following screen to enter the Username and
Password. Enter the same and click ok to log out
of the app.

img 6.7

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Receiving a Call

The following window will show when a call is

received. It’ll show the name and number of the
user.

Answer the call by clicking on the Answer button

and the call can be decliened by clicking on the
Hang Up button.

img 6.8

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