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Ajayi Olajumoke Victoria Front Page

This research project examines the impact of reward systems on employee performance at Tuyil Pharmaceutical Limited in Ilorin. It highlights the significance of effective reward mechanisms in enhancing employee productivity and addresses challenges faced in implementing these systems. The study employs a quantitative approach, utilizing questionnaires and statistical analysis to establish the relationship between reward systems and employee performance.

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7 views7 pages

Ajayi Olajumoke Victoria Front Page

This research project examines the impact of reward systems on employee performance at Tuyil Pharmaceutical Limited in Ilorin. It highlights the significance of effective reward mechanisms in enhancing employee productivity and addresses challenges faced in implementing these systems. The study employs a quantitative approach, utilizing questionnaires and statistical analysis to establish the relationship between reward systems and employee performance.

Uploaded by

cakeboi2
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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REWARD SYSTEM AND EMPLOYEE PERFROMACNE

IN AN ORGANIZATION
(CASE STUDY OF TUYIL PHARMACEUTICAL LIMITED, ILORIN)

BY
AJAYI OLAJUMOKE VICTORIA
ND/FT/SMS/BUS/21/132

BEING A RESEARCH PROJECT SUBMITTED TO


THE DEPARTMENT OF BUSINESS ADMINISTRATION,
SCHOOL OF MANAGEMENT STUDIES,
THE POLYTECHNIC IGBO-OWU,
ILORIN, KWARA STATE.

IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF NATIONAL


DIPLOMA (ND) IN BUSINESS ADMINISTRATION

SEPTEMBER, 2023

i
CERTIFICATION
This is to certify that this research project was carried out and has been read and approved as
meeting the requirements of the Department of Business Administration, School of
Management Studies, The Polytechnic Igbo-Owu, Ilorin Kwara State, for the Award of
National Diploma (ND) in Business Administration.

_________________________________ ______________
Mr. Ogundipe Oluwaseyi DATE
Project Supervisor

________________________________ ______________
Mr. Ogundipe Oluwaseyi DATE
Head of Department

___________________________ ______________
Project Co-ordinator DATE

ii
DEDICATION
I dedicate this project first and foremost to God Almighty; the ancient of days and to the one
who created all things.

iii
ACKNOWLEDGMENT
First of all, I will like to thank God, the author and finisher of my life, the one who has
always been my guidance and supporter throughout my semesters. The one who saw me
through the beginning of this course of study, I say all glory, honour and adoration belongs to
Him.
I will like to convey my heartfelt gratitude to my parents Mr. & Mrs. Ajayi, for their support
throughout my programme, I will say a very big thanks to them; I really appreciate and am
also grateful.
Also, my gratitude also goes to my project supervisor, who is also the HOD of Business
Administration Department in person of Mr. Seyi Ogundipe, for his tremendous support and
who supervised me through this project by making necessary corrections and amendments.
My deepest appreciation goes to my uncle and his family for the love and support they’ve
shown me, God bless you abundantly.
I will like to appreciate the contribution of my course mate, for the time spent, I wish you all
the best in life.

iv
`TABLE OF CONTENTS
Title page i
Certification ii
Dedication iii
Acknowledgement iv
Table of contents v
Abstract vi
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study 1
1.2 Statement of the Problem 3
1.3 Research Questions 4
1.4 Objectives of the Study 4
1.5 Research Hypotheses 4
1.6 Significance of the Study 4
1.7 Scope and Limitations of the Study 5
1.8 Definition of Terms 5
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction 7
2.1 Conceptual Review
2.1.1 The Concept of Reward System 7
2.1.2 Impact of Reward System in an Organization 8
2.1.3 Challenges of Rewards System 10
2.1.4 Classification of Rewards System 12
2.1.5 Solution to the Challenges of Reward System in an Organization 14
2.1.6 Employee Performance 16
2.1.7 Reward System and its Implications on Employee Performance 18
2.2 Theoretical Review 19
2.2.1 Maslow’s Hierarchy of Needs 19
2.2.2 Equity theory 20
2.2.3 Expectancy Theory 21
2.3.2 Recognition &Appreciation and Contextual Performance 22
2.3.3 Salaries, Wages And Counterproductive Behaviour 23

v
-CHAPTER THREE: METHODOLOGY
3.1 Introduction 24
3.2 Research Design 24
3.3 Research Population 24
3.4 Sample Size and Sample Techniques 24
3.5 Method of Data Collection and Instrumentation 24
3.6 Validity of the Instrument 25
3.7 Reliability of the Instrument 25
3.7 Method of Data Analysis 25
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Data Presentation 26
4.2 Analysis of Responses 26
4.3 Test of Hypothesis 33
4.4 Discussion of Findings 35
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 37
5.2 Conclusion 38
5.3 Recommendations 39
References 40
Appendix I 44
Appendix II 45

vi
Abstract
The purpose of the study was to analyze the impact of employee grievance
management on organization performance using Olam Grains, Ilorin as a case study.Data
was collected through a time tested questionnaire from 90 respondents from Olam Grains
Limited in Ilorin, Kwara State. Chi-square was used to determine the relationship between
grievance management and employees performance of employees. The results of the
correlation indicated a positive relationship between effective grievance resolution practices
and employees performance at 0.01 level of significance. Furthermore, the study revealed a
positive correlation at 0.01 level of significance between management’s preparedness and
willingness to resolve employees’ grievances and employees’ performance. Table analysis
showed that 33% of the variance in employees performance was accounted for by
management’s preparedness and willingness to resolve employees grievances. In view of this,
the management needs to pay special attention to effective grievance resolution practices and
be prepared and willing to resolve employees’ grievances in order to enhance the
performance of unionized employees.

vii

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